NinjaOne Reviews

We are a monitoring service provider. We use it to manage our customers' environment.

It is a SaaS solution. So, we are using its latest version.

It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

The monitoring and management functions are the most valuable.

The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

If they had more security tools bonded in, that would be good. It would be good to integrate tools around data loss prevention or data privacy.

I have been using this solution for more than three months.

It is a stable solution.

It is scalable. It is being used by the help desk and our level-two engineers. There are about six people using it.

In terms of our plans to increase its usage, as we manage more customers, we're going to manage more endpoints. Invariably, it would end up being expanded at that point.

It is good. I've contacted them for a couple of cases, and they did resolve the issues satisfactorily.

We did use a previous solution. We were using ITarian, but we had some concerns because of some security notices that we saw in the market.

Its initial setup was easy. The deployment took a day or two. It was deployed using another remote monitoring and management solution, which made it easier. I would rate it a four out of five in terms of the setup.

It was implemented in-house. For its maintenance, there is only one person. It is not that demanding.

There isn't a return on investment yet, but it will be there over time.

It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. 

There are no additional costs other than the standard licensing fees.

Like any other IT management solution, I would advise giving yourself enough time, at least a month, to ensure that it fits into the environment and the use case for which you are planning to use it. That's because not all tools are ideal.

I would rate it an eight out of ten.

I work for a managed service provider, so we use NinjaOne to manage our client's windows, workstations, and servers. It's a hybrid solution where the portals are in the cloud, but the clients are on-prem devices. People in various user support and server administration roles use the product. 

The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

It integrates with TeamViewer, but there are integration issues because it's a third-party product. I would like a native solution for that. There have been issues downstream that trickle their way into working with Ninja.

I have been using NinjaOne for around 18 months.

I give it a nine out of 10 for stability. They do a lot of upgrades and patching on it. That generally happens after hours, and sometimes we'll have some hiccups related to that. Overall, I would describe it as a reliable product.

NinjaOne is highly scalable. We have deployed it at a couple of relatively large clients. It's a cloud product, so the scalability is up to the vendor.

It's different for each customer, but we typically deploy the Ninja client through either a Microsoft group policy or Microsoft Intune. It takes an hour or two to set up the policy and to do testing. After that, it happens behind the scenes.

We have nobody dedicated to maintaining the solution. It's a cloud solution. Six of us use the product. We all administer it to some degree, whether customizing scripts, creating groups, or things like that. That might qualify as maintenance, but I would say it's easy to maintain.

I rate NinjaOne eight out of 10. I can't compare it to many products. With the exception of the reporting limitations, there isn't a whole lot I couldn't do with it. I can manage services and disk space. It can integrate custom scripts, so I've been able to do pretty much anything I've wanted to do with it except for reporting. My only complaint is that I wish I could get deeper insights into my environment through scheduled reports and things like that, but it's not possible. Everything else is wonderful.

New users probably shouldn't bite off too much during implementation. It could be implemented in baby steps. Implement it using an agile approach with little pieces at a time and to build up your configuration instead of trying to do everything all at once in one big step.

The primary use case for us is system updates.

The most valuable feature we have found currently is probably patch management. With patch management, it saves us fifteen to twenty hours a week.

I would like to see the ticketing system become more user-friendly in the area of customization and removal of any current boards. I would also like to see more scripts for PowerShell commands.

I have been using NinjaOne for almost a year now.

The stability is excellent.

The scalability is very good and I stopped using a competitive product because this has much more. We have more than one hundred and fifty devices being used on a daily basis.

They have very good documentation on their website.

The initial setup was very straightforward and simple.

The licensing is monthly. The pricing is reasonable and cheaper than ConnectWise. The cost is somewhere between three hundred sixty and three hundred ninety but this is device-specific depending on if it is a computer or server.

I would rate NinjaOne a nine on a scale of one to ten.

We use it for monitoring and alerting related to our client's network infrastructure. It is a SaaS solution. We have its latest version. It is mostly cloud-based in terms of the interface. The agents get updated automatically.

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts.

It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues. 

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously.

I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. 

They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

I have been using this solution for maybe two or three years. We purchased it at one point, left it for another RMM, and then came back to Ninja. In this last cycle, it has probably been two years.

We have had minor issues, but they were far less than what we had in the past with other RMM tools.

Its scalability is good. We've kind of cut back a little bit, but I don't see any problems with taking on over a thousand workstations if we have to within that system. Our clients are small businesses not exceeding 25 users.

Their tech support is excellent. They were smart on the phone. I would rate them a ten out of ten. They are good.

We were using Ninja when it first came out, but at that time, the actual alerts and events were not coming in a timely matter, and as a troubleshooting tool, the events and updates weren't as fast, but now, it looks like those issues have been resolved. So, it works brilliantly.

We were using Pulseway, which we recently dropped, and we are back to Ninja. We were using it to supplement Ninja, but overall Ninja is great. Ninja is all web-based as compared to Pulseway. I have also used SolarWinds and other products in addition to Pulseway, but Ninja holds tone. It has a very simple web interface.

Its pricing is great.

Within the MSP space, there are limited PSA tools that we're able to use to integrate with it. They do have an API, and I have a developer working on something to integrate with Integromat, which is an API connection tool. We're currently trying to build something out to connect to their API, which just started moving forward. Their API version 2 recently came out, and that was a little bit of a headache, but we're moving forward with that now. So, I can't really complain about it, but it has just kind of delayed our project.

I would definitely recommend this solution. I would rate NinjaRMM a ten out of ten.

NinjaOne's pricing and user interface needs improvement.

Compared to NinjaOne, Atera is more user-friendly and lightweight, has better infrastructure, and provides easy access to any machine. Also, NinjaOne has a user-based licensing plan, whereas Atera offers bundled licenses.

The product's pricing depends on the number of PCs or devices.

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked. Performance-wise, it works well for any enterprise tool. However, Atera is more cost-effective.

I would not recommend NinjaOne to other customers. I rate it a two out of ten.

I primarily use NinjaOne for monitoring clients and backups.

NinjaOne's best feature is its monitoring.

NinjaOne's dashboard could be easier to use. Its backup feature could also be improved. In the next release, NinjaOne should include backups to other clouds than their own.

I'm just starting to use NinjaOne.

NinjaOne is stable.

NinjaOne's monitoring is scalable, but its backup isn't.

NinjaOne's technical support is not responsive - they do not respond to inquiries.

The initial setup was easy and took around ten to twenty minutes.

We used a vendor team.

NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam.

I'm also evaluating Acronis, Veeam, and MSP360.

I would give NinjaOne a rating of seven out of ten.

NinjaRMM is used for remote monitoring and management.

The solution could improve by optimizing the internet connection being used.

In a future release, there should be better mobile device management.

I have been using NinjaRMM for one and a half years.

NinjaRMM has been stable in our usage.

The solution is scalable. You can add more computers by subscribing to more.

We have approximately 800 users using this solution in my organization. We have plans to increase usage.

I have not needed to contact the support, we have not had any problems.

I have not used a solution prior to NinjaRMM.

The installation is easy, it only took two minutes.

I did the implementation myself.

NinjaRMM uses a subscription model. 

I would recommend this solution to others.

I rate NinjaRMM a nine out of ten.

We use it for managing servers and workstations across multiple locations. We are using its latest version.

It has definitely made it much more efficient for us to function.

It just works as advertised and serves the purpose for which we got it.

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

I have been using this solution for about a year.

It is stable. We didn't have any issues.

It is scalable. It is cloud-based, and you can add as many nodes as you want. There are around 15 users, and they all help in supporting our systems.

I didn't really have to use tech support.

We never had a managed service provider.

Its initial setup is simple. You just log into the cloud and download the installer wherever you want it to be linked to.

We got a pretty good deal. It was fairly affordable.

If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice.

I would rate NinjaRMM an eight out of ten. It meets all the requirements for which we got it, and it serves all the purposes.