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reviewer1413921 - PeerSpot reviewer
Sales Executive at a tech services company with 51-200 employees
Real User
Top 20
May 28, 2021
Stable, with good scalability and very little maintenance
Pros and Cons
  • "The product requires very little maintenance."
  • "The onboarding is the solution's most valuable aspect, as it helps us save time in terms of creating a password for each of the SaaS applications versus Okta, where you have this one single pane of glass to see who has what application or who needs which application."
  • "The initial setup can be complex at first."
  • "The initial setup, for new users, is a bit difficult."

What is our primary use case?

Okta essentially helps us to onboard employees. We do have difficulty onboarding specific employees, as we're a growing company. Okta helps us provision the software as a service applications that we have in our company for the new hires. We do about 5% software as a service application. Once they join the company, it's a simpler process and a quick onboarding process for them.

How has it helped my organization?

The solution helps speed up and simplify the onboarding process for new hires.

What is most valuable?

The onboarding is the solution's most valuable aspect. It helps us save time in terms of creating a password for each of the SaaS applications versus Okta, where you have this one single pane of glass to see who has what application or who needs which application. It also alerts us to if we should provide that application to this person from that department.

They've improved their user interface, which is much better than previous versions.

The solution is very stable.

The product requires very little maintenance. 

The pricing is fair.

The scalability is quite good.

What needs improvement?

The solution needs to improve its own marketing. It's a great solution, however, most people don't know what it does. It should be first in line for onboarding employees. 

The solution should continue to work to improve its interface and make it more user-friendly.

The initial setup can be complex at first.

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For how long have I used the solution?

I've been using the solution for a year and a half or so. It hasn't been that long.

What do I think about the stability of the solution?

The solution is extremely stable. there are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution scales well. It does so very quickly.

We have ten to 16 people on the solution so far.

How are customer service and support?

I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not require their services.

How was the initial setup?

The initial setup, for new users, is a bit difficult. It does get easier with time and practice, however. It's complex in that when you jump into the dashboard and you look at the screen, it's either a mish-mash of information, or, it starts off with a single sign-on, and then you have to look at the other components. They force you to look for the other components within menus. Everything is hidden. It's not clearly defined when you open the dashboard. That's one of the hurdles that we've had when setting everything up. It's just not intuitive and not clear where all the elements are in the menus.

As a SaaS solution, the product does not require very much maintenance at all. Any maintenance is more around governance and administration.

What about the implementation team?

We are an integrator. We help our clients implement the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is designed to be a software as a service, or SaaS. The pricing comes at a moderate cost. It's not the most expensive option on the market.

Their prices are publicly listed on the website. Any additional fees would definitely come into play if you need professional services from Okta themselves.

What other advice do I have?

We're integrators.

The solution is chopped up into modules. You'll sign on to the multifactor authentication and life cycle management components.

We're pretty satisfied with the product. It may be daunting at first, however, once you get the hang of it, it gets easier.

I'd rate the solution at a ten out of ten. It's checked all the boxes for our organization.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1543356 - PeerSpot reviewer
Okta Product Manager at a security firm with 11-50 employees
Reseller
May 26, 2021
Many vital functions, stable, and priced well
Pros and Cons
  • "I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
  • "All of the governance functionality and privileged account management could be improved."

What is our primary use case?

The main use for the solution is for security. It can provide multifactor authentication to allow more security when accessing server applications or different types of services.

What is most valuable?

I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers.

What needs improvement?

All of the governance functionality and privileged account management could be improved.

For how long have I used the solution?

I have been using the solution for approximately six months.

What do I think about the stability of the solution?

The stability of the solution is great.

What do I think about the scalability of the solution?

There are approximately 50 people using the solution in my company.

How are customer service and technical support?

We have been satisfied with the support for this solution.

How was the initial setup?

I have heard my technical team say the installation is easy.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair for what it offers.

What other advice do I have?

I would recommend this solution.

I rate Okta Customer Identity a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
PeerSpot user
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Okta Platform
June 2026
Learn what your peers think about Okta Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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it_user1551708 - PeerSpot reviewer
Responsable Avant-vente at a computer software company with 1,001-5,000 employees
Real User
Apr 21, 2021
Useful multi-factor authentication, scalable, stable, and easy to install
Pros and Cons
  • "The most valuable features depend on a customer's needs. Our customers generally find multi-factor authentication very useful."
  • "Our customers use it for multi-factor authentication, lifecycle, and workflow."
  • "The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level. Its licensing and pricing can also be improved."

What is our primary use case?

Our customers use it for multi-factor authentication, lifecycle, and workflow.

What is most valuable?

The most valuable features depend on a customer's needs. Our customers generally find multi-factor authentication very useful.

What needs improvement?

The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level.

Its licensing and pricing can also be improved.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We scaled it for some customers. There were no problems.

How are customer service and technical support?

We are only using professional services at the moment.

How was the initial setup?

It was easy.

What's my experience with pricing, setup cost, and licensing?

It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model.

What other advice do I have?

I would recommend this solution to others. I would advise others to be aware of the complexity of the license. They should make sure that they have all the features that they want.

I would rate Okta Workforce Identity an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1243146 - PeerSpot reviewer
Information Systems Engineer at a healthcare company with 5,001-10,000 employees
Real User
Apr 10, 2021
Easy to set up, good documentation, and supports YubiKey
Pros and Cons
  • "The support for YubiKey is really good because you don't actually have to type in your username and password."
  • "The most valuable features are identity management and OpenID."
  • "There are some issues with the interface that can be improved."

What is our primary use case?

We use this product to control access to applications.

What is most valuable?

The most valuable features are identity management and OpenID.

At this time, Okta is doing really well and covering every aspect. Everybody in the company knows Okta and how to work with it.

The support for YubiKey is really good because you don't actually have to type in your username and password. Everything is taken care of, automatically.

What needs improvement?

There are some issues with the interface that can be improved.

For how long have I used the solution?

I have been working with Okta Workforce Identity for more than three years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

This is a scalable solution and we have more than 10,000 users.

How are customer service and technical support?

They provide a lot of support but there are still places where we get stuck.

Which solution did I use previously and why did I switch?

Prior to Okta, we were working with Active Directory.

We are using Azure for authentication and I really like Okta compared to that. Okta is more extensive than the product from Microsoft Azure.

How was the initial setup?

The initial setup is really easy.

What about the implementation team?

We have three people for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price of this product could be lower. It's just like Box, where when it first came on the market the price was lower. Once people started using it, the price increased.

Which other solutions did I evaluate?

I am looking forward to seeing what Azure Active Directory has to offer. Microsoft is giving Okta competition in terms of pricing and other features.

What other advice do I have?

In summary, this is a good product but it is not perfect. There are some areas that need improvement.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1415214 - PeerSpot reviewer
Senior Director of Application Services at a comms service provider with 1,001-5,000 employees
Real User
Apr 5, 2021
Reliable, good multifactor authentication and single sign-on functionality, and helpful support
Pros and Cons
  • "It's reliable and it does what it is advertised to do."
  • "This product is very stable and is one of our best applications."
  • "The guest user access could be improved."

What is our primary use case?

We use this solution for MFA and single sign-on.

It's our enterprise-wide identity management system. It identifies all of our users prior to accessing any of our applications.

How has it helped my organization?

It assures us that everybody is authenticated prior to accessing any corporate applications.

What is most valuable?

The most valuable features are multifactor authentication and single sign-on.

It's reliable and it does what it is advertised to do.

What needs improvement?

The guest user access could be improved. How do we authenticate people that aren't in our Active Directory?

In the next release, I would like to see passwordless access.

For how long have I used the solution?

I have been using this solution for four years.

We are working with the current version.

What do I think about the stability of the solution?

This product is very stable and is one of our best applications. It's the most reliable application and it never goes down.

What do I think about the scalability of the solution?

It's a scalable solution and we are able to add users as needed.

We have about 4,000 users and it's all employees and contractors within the company.

Every employee uses this solution every day, multiple times a day, and we plan to increase usage.

How are customer service and technical support?

They meet our needs. 

We haven't had a problem with technical support answering any of our questions.

Which solution did I use previously and why did I switch?

We went from using nothing to Okta Workforce Identity.

How was the initial setup?

The initial setup was straightforward.

It was a week-long process to deploy.

We need one and a half persons to do the configuration, maintain this solution for administrators and the development.

What about the implementation team?

We completed the implementation in-house.

What was our ROI?

We have seen a return on investment by using Okta Workforce Identity.

What's my experience with pricing, setup cost, and licensing?

I can't discuss pricing.

What other advice do I have?

Follow along with what Okta recommends.

I would rate Okta Workforce Identity a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CDO & Co-Founder at ELYTIK
Real User
Mar 21, 2021
Very compliant solution, and it is easy to deploy
Pros and Cons
  • "It is dependent on the evolution of your user base. It depends on usage per user, so the more sign-ins there are, the more expensive it becomes, so it works best for smaller companies from a financial perspective."
  • "Okta is a very compliant solution, and it is easy to deploy."
  • "Therefore, if you have 10 million users, that's almost 100 million, so it is costly."

What is our primary use case?

I am not using the custom identity aspect; I use it only for customers and staff. We wish to sell the customer EIM because, at the moment, they have a SaaS solution. You can use Microsoft Azure to host Workforce Identity.

How has it helped my organization?

Okta is a very compliant solution, and it is easy to deploy.

What needs improvement?

It is not very interesting from a marketing perspective. For this, you can use open source solutions to reflect different groups.

For how long have I used the solution?

Customer EIM is a new concept, and historically we use the customer EIM for the questionnaires or with focus. We have been using it for about 7 years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is a perfect solution in terms of scalability.

How are customer service and technical support?

Technical support is excellent.

What's my experience with pricing, setup cost, and licensing?

All the providers of EIM have the same licensing model. If you have 10 million users or customers of Okta, it is just one payment. However, it is costly in this case. The licensing model is unique to each user. Each user costs 10 euros. Therefore, if you have 10 million users, that's almost 100 million, so it is costly. The model is effective, however. Each user's identity is unique. It is cheaper for small companies and organizations, as they have fewer users. It is dependent on the evolution of your user base. It depends on usage per user, so the more sign-ins there are, the more expensive it becomes, so it works best for smaller companies from a financial perspective.

Which other solutions did I evaluate?

We considered Arribatec, which is a new startup solution in the market.

What other advice do I have?

If you require identity solutions as a service, I would recommend it, but it is dependent on the use case. I would rate this solution 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Security Manager at a tech services company with 51-200 employees
Reseller
Mar 14, 2021
An easy setup with easy management capabilities and a full set of features
Pros and Cons
  • "The initial setup is easy."
  • "Overall, the solution works perfectly."
  • "The pricing could be improved."

What is our primary use case?

The primarily use of the solution has been for education and to support our Federation identification as well. We also use it for a Google IDM, in that you use it to segregate our Google DCB environment and provide for our engineers.

What is most valuable?

Overall, the solution works perfectly.

We especially appreciate that it's very easy to manage. For me, as a manager, it brings a lot of value for us and makes our clients very happy.

The initial setup is easy.

The solution really does have all of the features we need.

What needs improvement?

The pricing could be improved. Right now, it's a bit expensive. They should work to make it more affordable.

In general, the solution isn't really missing any features. It's rather complete. I can't recall anything that would need to be added into future updates.

For how long have I used the solution?

I've been dealing with the solution for about a year and a half or something like that. It hasn't been too long.

What do I think about the stability of the solution?

The stability has been perfect. There are no bugs or glitches. It doesn't crash or freeze. It's performance is reliable. We're quite satisfied.

What do I think about the scalability of the solution?

Being a cloud product, and like other cloud products, the solution can scale quite well. If a company needs to expand it, it can do so with ease. It's very accommodating.

Currently, we have more than 130 users on the solution.

How are customer service and technical support?

I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or responsive. I have no personal experience in the matter.

How was the initial setup?

The initial implementation is not overly complex. It's easy. It's rather straightforward. A company shouldn't have any issues with the setup process.

The deployment is pretty quick. We had everything set up within a week or so. It's not a long, drawn-out process by any means.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit costly. It could be lower.

What other advice do I have?

We're resellers. We have a business relationship with the organization.

I'm not sure which version of the solution I'm currently using right now.

This, overall, is a very good solution. It can solve a lot of problems related to compliance regulations. We looked at this kind of solution as we don't have a PCI. It works well for us.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Managing Director at FOX DATA
Reseller
Feb 21, 2021
A simple and perfect solution that has good integration with various platforms and 99.9% uptime
Pros and Cons
  • "Its simplicity and its integration with various vendor-agnostic platforms are the most valuable features."
  • "Okta is not only a single sign-on platform but also life cycle management, the core of the identity management platform, and Okta Access Gateway can publish on-premise legacy applications to the cloud."
  • "It can have more API integrations."

What is our primary use case?

We are an authorised reseller partner

What is most valuable?

Its simplicity and integration with various vendor-agnostic platforms are the most valuable features. 

What needs improvement?

API Securities Solution

For how long have I used the solution?

I have been engaged with Okta for more than 2 years, have seen the latest version.

What do I think about the stability of the solution?

It is highly stable. They claim 99.9% uptime. We never came accross downtime and performance issues

What do I think about the scalability of the solution?

Okta is not only a single sign-on platform but also Life cycle management, the core of the Identity Management platform. Okta access gateway can publish on-premise legacy applications to the cloud. 

How are customer service and technical support?

They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms and IAM in general. What I have noticed personally is that Okta provides them with extensive training before assigning them to the Job. It helps them in understanding the technology well before starting with the job.

How was the initial setup?

Its initial setup is straight forward. Okta tenant creation can be done quickly. Adding users and applications to the okta platform has customer dependabilities. Integration and going live with O365 also takes a little bit more time than other apps because of internal rollout and user training. It is not an Okta problem but needs customer Microsoft teams active involvement 

What about the implementation team?

Okta Service Partner

What other advice do I have?

I would recommend a phase-wise approach and not doing everything in one step. You can start with the basics of single sign-on and MFA and then proceed to life cycle management. I would also recommend starting with the lest critical applications and then add critical ones to the SSO platform. It is a journey, and we need to start small and slowly migrate it. Adaptive MFA provides proactive defence against login and credential abuse.

I would rate Okta Workforce Identity a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1335273 - PeerSpot reviewer
Chief Technology Officer at Windval Technology Solutions LLC
Real User
Nov 10, 2020
Easy to implement and manage, and the cost benefits are valuable
Pros and Cons
  • "The most valuable features are ease of operation and visibility."
  • "Our clients are happy because prior to implementation, they had a very distributed architecture, and Okta has allowed them to consolidate with respect to identity management, which increases their operational efficiency."
  • "The integration with third-party tools needs to be improved."

What is our primary use case?

We are a solution provider and Okta is one of the products that we implement for our clients. I am a solution architect and help to design the system.

Most of our clients have a hybrid architecture where they want to use a single sign-on. They have some applications on-premises, whereas others are on the public cloud. This means that they have a two-tier or three-tier architecture.

How has it helped my organization?

Our clients are happy because prior to implementation, they had a very distributed architecture. Okta has allowed them to consolidate with respect to identity management, which increases their operational efficiency.

This product has the features that every customer is looking for.

What is most valuable?

The most valuable features are ease of operation and visibility.

This product is easy to deploy and easy to manage.

There are cost benefits to using this solution.

What needs improvement?

The integration with third-party tools needs to be improved. Mainly, the open-source APIs for Splunk would be helpful, as that is where they aggregate most of the data. If this process can be streamlined then it will definitely help.

For how long have I used the solution?

I have been working with Okta for the past three years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

This solution is scalable. Our clients are large, Fortune 500 businesses.

How are customer service and technical support?

Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.

Which solution did I use previously and why did I switch?

Prior to working with Okta, our clients had native solutions.

How was the initial setup?

The initial setup is straightforward.

We currently have one customer deployed on AWS and another on Azure.

What about the implementation team?

I am the solution architect and our in-house team does the implementation.

Which other solutions did I evaluate?

As part of the process, our clients did a couple of POCs. Symantec was one of them, Okta was another, and there was a third product that they evaluated. During this process, they had success criteria defined, and Okta did well with most of it.

The metrics included the operation and cost benefits, the business value, and the support.

What other advice do I have?

Every customer has a different need and a different requirement. For anybody who is considering this product, I think they should do a pilot POC to make sure that it works well in their environment. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1425639 - PeerSpot reviewer
Information Technology Consultant at a tech services company with 1-10 employees
Consultant
Oct 16, 2020
Provides the security that we were looking at and a number of options for multifactor authentication
Pros and Cons
  • "The MFA part is the best. MFA provided most of the security that we were looking at with respect to the second level of authentication. Okta Workforce Identity provides a number of options with respect to multifactor authentication, such as the app, phone call, and text. These options provide different ways of logging in for users, and they were a lot more than what we needed. This is certainly a very good feature of Okta Workforce Identity."
  • "They also have single sign-on (SSO). When we bought Okta Workforce Identity a year and a half ago, I was also looking at SSO, but not much documentation was available for SSO. The documentation for SSO should be a little more robust for somebody who is implementing it for the first time."

What is our primary use case?

We mostly use it for MFA for logging into our Windows RDS environment and a web-based application called Tableau. We are using the latest version.

What is most valuable?

The MFA part is the best. MFA provided most of the security that we were looking at with respect to the second level of authentication. Okta Workforce Identity provides a number of options with respect to multifactor authentication, such as the app, phone call, and text. These options provide different ways of logging in for users, and they were a lot more than what we needed. This is certainly a very good feature of Okta Workforce Identity. 

What needs improvement?

They also have single sign-on (SSO). When we bought Okta Workforce Identity a year and a half ago, I was also looking at SSO, but not much documentation was available for SSO. The documentation for SSO should be a little more robust for somebody who is implementing it for the first time. 

For how long have I used the solution?

I have been using Okta Workforce Identity for almost one and a half years.

What do I think about the stability of the solution?

It is stable. I never faced any issues with its stability.

What do I think about the scalability of the solution?

I have not scaled it much. The company for which we implemented this solution is into data mining or data analytics. They had multiple users. Most of the users were data scientists. I was the only one looking at it in terms of management.

How are customer service and technical support?

There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their technical support was educated enough with respect to the product. They were able to help us out and resolve the issue pretty quickly. I would say they are good on the support part.

How was the initial setup?

Setting up the MFA for Windows RDS was very straightforward. Using it with Tableau was not very straightforward. It was a bit complex, but the documentation was handy enough to set it up.

What's my experience with pricing, setup cost, and licensing?

I believe it competes well. The pricing is pretty competitive. I know that Microsoft also provides something similar with its MFA and identity services. 

What other advice do I have?

It has been sufficient for our needs. I haven't seen any issues, so I would say it is a good product. If there was anything, the users would have complained, but I haven't received any complaints with respect to Okta Workforce Identity from the users. 

I would rate Okta Workforce Identity a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Okta Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Okta Platform Report and get advice and tips from experienced pros sharing their opinions.