The main use for the solution is for security. It can provide multifactor authentication to allow more security when accessing server applications or different types of services.
Okta Product Manager at a security firm with 11-50 employees
Many vital functions, stable, and priced well
Pros and Cons
- "I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
- "The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
- "All of the governance functionality and privileged account management could be improved."
- "All of the governance functionality and privileged account management could be improved."
What is our primary use case?
What is most valuable?
I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers.
What needs improvement?
All of the governance functionality and privileged account management could be improved.
For how long have I used the solution?
I have been using the solution for approximately six months.
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What do I think about the stability of the solution?
The stability of the solution is great.
What do I think about the scalability of the solution?
There are approximately 50 people using the solution in my company.
How are customer service and support?
We have been satisfied with the support for this solution.
How was the initial setup?
I have heard my technical team say the installation is easy.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair for what it offers.
What other advice do I have?
I would recommend this solution.
I rate Okta Customer Identity a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
Responsable Avant-vente at a computer software company with 1,001-5,000 employees
Useful multi-factor authentication, scalable, stable, and easy to install
Pros and Cons
- "The most valuable features depend on a customer's needs. Our customers generally find multi-factor authentication very useful."
- "Our customers use it for multi-factor authentication, lifecycle, and workflow."
- "The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level. Its licensing and pricing can also be improved."
- "The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level."
What is our primary use case?
Our customers use it for multi-factor authentication, lifecycle, and workflow.
What is most valuable?
The most valuable features depend on a customer's needs. Our customers generally find multi-factor authentication very useful.
What needs improvement?
The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level.
Its licensing and pricing can also be improved.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
We scaled it for some customers. There were no problems.
How are customer service and technical support?
We are only using professional services at the moment.
How was the initial setup?
It was easy.
What's my experience with pricing, setup cost, and licensing?
It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model.
What other advice do I have?
I would recommend this solution to others. I would advise others to be aware of the complexity of the license. They should make sure that they have all the features that they want.
I would rate Okta Workforce Identity an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Information Systems Engineer at a healthcare company with 5,001-10,000 employees
Easy to set up, good documentation, and supports YubiKey
Pros and Cons
- "The support for YubiKey is really good because you don't actually have to type in your username and password."
- "The most valuable features are identity management and OpenID."
- "There are some issues with the interface that can be improved."
- "There are some issues with the interface that can be improved."
What is our primary use case?
We use this product to control access to applications.
What is most valuable?
The most valuable features are identity management and OpenID.
At this time, Okta is doing really well and covering every aspect. Everybody in the company knows Okta and how to work with it.
The support for YubiKey is really good because you don't actually have to type in your username and password. Everything is taken care of, automatically.
What needs improvement?
There are some issues with the interface that can be improved.
For how long have I used the solution?
I have been working with Okta Workforce Identity for more than three years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
This is a scalable solution and we have more than 10,000 users.
How are customer service and technical support?
They provide a lot of support but there are still places where we get stuck.
Which solution did I use previously and why did I switch?
Prior to Okta, we were working with Active Directory.
We are using Azure for authentication and I really like Okta compared to that. Okta is more extensive than the product from Microsoft Azure.
How was the initial setup?
The initial setup is really easy.
What about the implementation team?
We have three people for maintenance.
What's my experience with pricing, setup cost, and licensing?
The price of this product could be lower. It's just like Box, where when it first came on the market the price was lower. Once people started using it, the price increased.
Which other solutions did I evaluate?
I am looking forward to seeing what Azure Active Directory has to offer. Microsoft is giving Okta competition in terms of pricing and other features.
What other advice do I have?
In summary, this is a good product but it is not perfect. There are some areas that need improvement.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director of Application Services at a comms service provider with 1,001-5,000 employees
Reliable, good multifactor authentication and single sign-on functionality, and helpful support
Pros and Cons
- "It's reliable and it does what it is advertised to do."
- "This product is very stable and is one of our best applications."
- "The guest user access could be improved."
- "The guest user access could be improved."
What is our primary use case?
We use this solution for MFA and single sign-on.
It's our enterprise-wide identity management system. It identifies all of our users prior to accessing any of our applications.
How has it helped my organization?
It assures us that everybody is authenticated prior to accessing any corporate applications.
What is most valuable?
The most valuable features are multifactor authentication and single sign-on.
It's reliable and it does what it is advertised to do.
What needs improvement?
The guest user access could be improved. How do we authenticate people that aren't in our Active Directory?
In the next release, I would like to see passwordless access.
For how long have I used the solution?
I have been using this solution for four years.
We are working with the current version.
What do I think about the stability of the solution?
This product is very stable and is one of our best applications. It's the most reliable application and it never goes down.
What do I think about the scalability of the solution?
It's a scalable solution and we are able to add users as needed.
We have about 4,000 users and it's all employees and contractors within the company.
Every employee uses this solution every day, multiple times a day, and we plan to increase usage.
How are customer service and technical support?
They meet our needs.
We haven't had a problem with technical support answering any of our questions.
Which solution did I use previously and why did I switch?
We went from using nothing to Okta Workforce Identity.
How was the initial setup?
The initial setup was straightforward.
It was a week-long process to deploy.
We need one and a half persons to do the configuration, maintain this solution for administrators and the development.
What about the implementation team?
We completed the implementation in-house.
What was our ROI?
We have seen a return on investment by using Okta Workforce Identity.
What's my experience with pricing, setup cost, and licensing?
I can't discuss pricing.
What other advice do I have?
Follow along with what Okta recommends.
I would rate Okta Workforce Identity a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CDO & Co-Founder at ELYTIK
Very compliant solution, and it is easy to deploy
Pros and Cons
- "It is dependent on the evolution of your user base. It depends on usage per user, so the more sign-ins there are, the more expensive it becomes, so it works best for smaller companies from a financial perspective."
- "Okta is a very compliant solution, and it is easy to deploy."
- "Therefore, if you have 10 million users, that's almost 100 million, so it is costly."
- "Therefore, if you have 10 million users, that's almost 100 million, so it is costly."
What is our primary use case?
I am not using the custom identity aspect; I use it only for customers and staff. We wish to sell the customer EIM because, at the moment, they have a SaaS solution. You can use Microsoft Azure to host Workforce Identity.
How has it helped my organization?
Okta is a very compliant solution, and it is easy to deploy.
What needs improvement?
It is not very interesting from a marketing perspective. For this, you can use open source solutions to reflect different groups.
For how long have I used the solution?
Customer EIM is a new concept, and historically we use the customer EIM for the questionnaires or with focus. We have been using it for about 7 years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
It is a perfect solution in terms of scalability.
How are customer service and technical support?
Technical support is excellent.
What's my experience with pricing, setup cost, and licensing?
All the providers of EIM have the same licensing model. If you have 10 million users or customers of Okta, it is just one payment. However, it is costly in this case. The licensing model is unique to each user. Each user costs 10 euros. Therefore, if you have 10 million users, that's almost 100 million, so it is costly. The model is effective, however. Each user's identity is unique. It is cheaper for small companies and organizations, as they have fewer users. It is dependent on the evolution of your user base. It depends on usage per user, so the more sign-ins there are, the more expensive it becomes, so it works best for smaller companies from a financial perspective.
Which other solutions did I evaluate?
We considered Arribatec, which is a new startup solution in the market.
What other advice do I have?
If you require identity solutions as a service, I would recommend it, but it is dependent on the use case. I would rate this solution 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Manager at a tech services company with 51-200 employees
An easy setup with easy management capabilities and a full set of features
Pros and Cons
- "The initial setup is easy."
- "Overall, the solution works perfectly."
- "The pricing could be improved."
- "The pricing could be improved."
What is our primary use case?
The primarily use of the solution has been for education and to support our Federation identification as well. We also use it for a Google IDM, in that you use it to segregate our Google DCB environment and provide for our engineers.
What is most valuable?
Overall, the solution works perfectly.
We especially appreciate that it's very easy to manage. For me, as a manager, it brings a lot of value for us and makes our clients very happy.
The initial setup is easy.
The solution really does have all of the features we need.
What needs improvement?
The pricing could be improved. Right now, it's a bit expensive. They should work to make it more affordable.
In general, the solution isn't really missing any features. It's rather complete. I can't recall anything that would need to be added into future updates.
For how long have I used the solution?
I've been dealing with the solution for about a year and a half or something like that. It hasn't been too long.
What do I think about the stability of the solution?
The stability has been perfect. There are no bugs or glitches. It doesn't crash or freeze. It's performance is reliable. We're quite satisfied.
What do I think about the scalability of the solution?
Being a cloud product, and like other cloud products, the solution can scale quite well. If a company needs to expand it, it can do so with ease. It's very accommodating.
Currently, we have more than 130 users on the solution.
How are customer service and technical support?
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or responsive. I have no personal experience in the matter.
How was the initial setup?
The initial implementation is not overly complex. It's easy. It's rather straightforward. A company shouldn't have any issues with the setup process.
The deployment is pretty quick. We had everything set up within a week or so. It's not a long, drawn-out process by any means.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit costly. It could be lower.
What other advice do I have?
We're resellers. We have a business relationship with the organization.
I'm not sure which version of the solution I'm currently using right now.
This, overall, is a very good solution. It can solve a lot of problems related to compliance regulations. We looked at this kind of solution as we don't have a PCI. It works well for us.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Managing Director at FOX DATA
A simple and perfect solution that has good integration with various platforms and 99.9% uptime
Pros and Cons
- "Its simplicity and its integration with various vendor-agnostic platforms are the most valuable features."
- "Okta is not only a single sign-on platform but also life cycle management, the core of the identity management platform, and Okta Access Gateway can publish on-premise legacy applications to the cloud."
- "It can have more API integrations."
What is our primary use case?
We are an authorised reseller partner
What is most valuable?
Its simplicity and integration with various vendor-agnostic platforms are the most valuable features.
What needs improvement?
API Securities Solution
For how long have I used the solution?
I have been engaged with Okta for more than 2 years, have seen the latest version.
What do I think about the stability of the solution?
It is highly stable. They claim 99.9% uptime. We never came accross downtime and performance issues
What do I think about the scalability of the solution?
Okta is not only a single sign-on platform but also Life cycle management, the core of the Identity Management platform. Okta access gateway can publish on-premise legacy applications to the cloud.
How are customer service and technical support?
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms and IAM in general. What I have noticed personally is that Okta provides them with extensive training before assigning them to the Job. It helps them in understanding the technology well before starting with the job.
How was the initial setup?
Its initial setup is straight forward. Okta tenant creation can be done quickly. Adding users and applications to the okta platform has customer dependabilities. Integration and going live with O365 also takes a little bit more time than other apps because of internal rollout and user training. It is not an Okta problem but needs customer Microsoft teams active involvement
What about the implementation team?
Okta Service Partner
What other advice do I have?
I would recommend a phase-wise approach and not doing everything in one step. You can start with the basics of single sign-on and MFA and then proceed to life cycle management. I would also recommend starting with the lest critical applications and then add critical ones to the SSO platform. It is a journey, and we need to start small and slowly migrate it. Adaptive MFA provides proactive defence against login and credential abuse.
I would rate Okta Workforce Identity a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Chief Technology Officer at Windval Technology Solutions LLC
Easy to implement and manage, and the cost benefits are valuable
Pros and Cons
- "The most valuable features are ease of operation and visibility."
- "Our clients are happy because prior to implementation, they had a very distributed architecture, and Okta has allowed them to consolidate with respect to identity management, which increases their operational efficiency."
- "The integration with third-party tools needs to be improved."
- "The integration with third-party tools needs to be improved."
What is our primary use case?
We are a solution provider and Okta is one of the products that we implement for our clients. I am a solution architect and help to design the system.
Most of our clients have a hybrid architecture where they want to use a single sign-on. They have some applications on-premises, whereas others are on the public cloud. This means that they have a two-tier or three-tier architecture.
How has it helped my organization?
Our clients are happy because prior to implementation, they had a very distributed architecture. Okta has allowed them to consolidate with respect to identity management, which increases their operational efficiency.
This product has the features that every customer is looking for.
What is most valuable?
The most valuable features are ease of operation and visibility.
This product is easy to deploy and easy to manage.
There are cost benefits to using this solution.
What needs improvement?
The integration with third-party tools needs to be improved. Mainly, the open-source APIs for Splunk would be helpful, as that is where they aggregate most of the data. If this process can be streamlined then it will definitely help.
For how long have I used the solution?
I have been working with Okta for the past three years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
This solution is scalable. Our clients are large, Fortune 500 businesses.
How are customer service and technical support?
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Which solution did I use previously and why did I switch?
Prior to working with Okta, our clients had native solutions.
How was the initial setup?
The initial setup is straightforward.
We currently have one customer deployed on AWS and another on Azure.
What about the implementation team?
I am the solution architect and our in-house team does the implementation.
Which other solutions did I evaluate?
As part of the process, our clients did a couple of POCs. Symantec was one of them, Okta was another, and there was a third product that they evaluated. During this process, they had success criteria defined, and Okta did well with most of it.
The metrics included the operation and cost benefits, the business value, and the support.
What other advice do I have?
Every customer has a different need and a different requirement. For anybody who is considering this product, I think they should do a pilot POC to make sure that it works well in their environment.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Product Categories
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