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SunnyKumar - PeerSpot reviewer
Senior IT Engineer at Instawork
Real User
Oct 5, 2023
A stable and scalable tool that allows for application control on a single console
Pros and Cons
  • "It is a very stable solution."
  • "The only area of concern in the solution stems from the fact that my company needs some help regarding the setup phase from a partner."

What is our primary use case?

I use Okta Workforce Identity in my company since it supports single sign-on (SSO).

Okta Workforce Identity is good for helping control all applications in one console.

What is most valuable?

The most valuable feature of the solution stems from the fact that one can create a lot of workflows with the product while also being able to add Jamf software. One can also add a lot of applications with Okta Workforce Identity so that employees can use and access them from a single console. During employees' onboarding or offboarding processes, it is very easy to activate and deactivate their access.

What needs improvement?

The only area of concern in the solution stems from the fact that my company needs some help regarding the setup phase from a partner.

For how long have I used the solution?

I have been using Okta Workforce Identity for five years. My company is a customer of Okta.

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What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

Around 1,000 people in my company use Okta Workforce Identity. Whatever accesses we provide in our company are provided through Okta.

How are customer service and support?

Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the technical support a ten out of ten.

What about the implementation team?

For the initial setup phase of Okta Workforce Identity, you need a person from Okta to help you. In general, you may require Okta's partner's help with the initial setup phase.

What's my experience with pricing, setup cost, and licensing?

Price-wise, Okta Workforce Identity is a cheap solution. The overall cost depends on the license since you can negotiate with Okta or any of Okta's partners only if you opt for many licenses.

What other advice do I have?

I have not seen any disadvantages in Okta Workforce Identity. From whatever I have seen and experienced, I can say that Okta Workforce Identity is a good tool.

If you have more than 500 or 1,000 employees in your company with limited IT personnel, then you can use Okta Workforce Identity since it allows you to give access to your employees with just one console. If any employees decide to leave the organization, then it is very easy to deactivate or remove their access from your network. Okta Workforce Identity helps save bandwidth and time.

Once you get the console, it is very easy to access or add applications, reset the password for users, and reset the authenticator. If you have access to KT or knowledge transfer, it is very easy to understand Okta Workforce Identity.

I rate the overall solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Service Delivery Manager at Cambridge Technology Enterprises (CTE)
Reseller
Sep 27, 2023
Has multi-factor authentication and 99.9% service availability
Pros and Cons
  • "We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days."
  • "The training is too costly."

What is our primary use case?

Okta provides island access management solutions, which means that anyone who needs an IIM solution can get it through Okta. For example, if you have 30-40 applications and users that need to log in to all of them, Okta can integrate all of the applications into a single point of access where users can log in once and use the same session for all of their applications. Okta also provides multi-factor authentication and other security policies to protect your users and applications.

What is most valuable?

We have multiple SSO protocols that we use for our different data centers. This is just one example of how we use Okta workforce identity to address our hybrid workforce needs. Apart from SSO, we also have Active Directory integrations that allow us to integrate with customer active directories and use active directory passwords for application sign-in and runtime authentication. This is called daily header authentication. This allows us to provide a centralized identity management platform for our users, regardless of where they are located or what applications they need to access. We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days.

What needs improvement?

Currently, it has two-factor authentication. In addition to biometrics, it should offer three-factor authentication. Also, the training is too costly. Okta could reduce the training cost to make it easier.

For how long have I used the solution?

I have been using Okta Workforce Identity as a service provider for four years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is huge. It has 99.9% service availability. We cater this solution to enterprises. I rate the solution’s scalability a ten out of ten.

How was the initial setup?

The initial setup is easy. Once you understand the steps, it's straightforward. There are three steps: enrolling users, removing tenants, and updating field metadata from outside the application and SaaS integration. Deployment depends on the number of occasions, testing, and the users. If you have 30,000 users, you will need two months. I rate the initial setup a ten out of ten.

What other advice do I have?

The solution is suitable for everyone, but it is locked up for a total number of years. Overall, I rate the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
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Okta Platform
July 2026
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Regional Security Officer at a comms service provider with 10,001+ employees
Real User
Sep 15, 2023
A highly scalable and stable solution that is easy to use and provides a single sign-on feature
Pros and Cons
  • "The end user's ease of use is the most valuable feature."
  • "The integration process takes a bit longer than we would want it to."

What is our primary use case?

We use the product for a variety of applications to establish the basic functionality of single sign-on for the company. We are looking for more use cases for our users. We are a marketing company. We have a high turnover rate. The processes are key to us. We are exploring how we can take advantage of Okta to help us streamline processes.

How has it helped my organization?

We used to have around 12 systems that had unique logins. There were too many central repositories. Now, we can log in using a single presenter.

What is most valuable?

The end user's ease of use is the most valuable feature.

What needs improvement?

We faced a bit of an issue integrating the product with some applications. The integration process takes a bit longer than we would want it to.

For how long have I used the solution?

I have been using the solution for around three years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a ten out of ten.

How was the initial setup?

The initial setup was complex. It was not Okta’s issue. We are a holding company with over 30 Active Directory. There were complexities on our side. The product is deployed on the cloud.

What was our ROI?

It’s a long-term game. We don't expect to see a return on investment very soon.

What's my experience with pricing, setup cost, and licensing?

The solution is really expensive. We are struggling a bit.

What other advice do I have?

People considering the product must not only think about whether the tool will solve their immediate problem. They must think of all the things they want in the future before deploying the tool. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mani Kanta Bandla - PeerSpot reviewer
Site Reliability Engineer at a tech vendor with 10,001+ employees
Real User
Top 20
Feb 28, 2026
Single specialist has managed smooth deployment and supports reliable access control
Pros and Cons
  • "If anyone asks for a suggestion, I will definitely suggest Okta Platform."

    What is our primary use case?

    I work for a review website for enterprise IT. We publish reviews for other people to read, either publicly or anonymously. We also work directly with Okta Platform, and they are interested in user feedback regarding what people like and what people dislike about their product. I am actively using Okta Platform.

    What is most valuable?

    Okta Platform team told us about a feature called Universal Directory. I have tried using it.

    What do I think about the stability of the solution?

    Okta Platform performs well regarding stability, lagging, crashing, and downtime.

    What do I think about the scalability of the solution?

    Okta Platform can be scaled across different applications, platforms, and even for dashboard missions. It performs well regarding scalability.

    Which solution did I use previously and why did I switch?

    I have not tried using any alternatives to Okta Platform or similar solutions.

    How was the initial setup?

    Okta Platform pricing and deployment are easy.

    What about the implementation team?

    One person can handle the deployment for a new client. Deploying Okta Platform does not require any maintenance on my end.

    What other advice do I have?

    I do not have any partnerships with Okta Platform; I am just a customer. I will refer Okta Platform if scenarios arise. If anyone asks for a suggestion, I will definitely suggest Okta Platform. I would give Okta Platform a rating of nine out of ten because no software deserves a perfect score, but Okta Platform comes very close.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Feb 28, 2026
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    PeerSpot user
    Mahesh-Subramanian - PeerSpot reviewer
    Vice President at Chargebacks911
    Real User
    May 17, 2024
    Improves security and productivity and enables integration with customers' domains quickly
    Pros and Cons
    • "The tool helps improve our security and productivity."
    • "We had some implementation issues."

    What is our primary use case?

    We used the solution for domain control and password management. In my previous company, they had 40 different products. We used Okta for single sign-on management.

    What is most valuable?

    AuthO is a highly customizable access management tool for applications. When I want to integrate an application and enable SSO, it provides a single-click operation. It is very easy. Okta enables us to integrate with customers' domains quickly. It's one of the biggest advantages. The development team can easily pull out APIs and quickly code for identity management.

    It also provides multifactor authentication features. The tool helps improve our security and productivity. We can easily pull up the APIs and integrate them quickly. We would have had to build our own solution if not for Okta. Okta has saved us tons of money by removing the pain of building a tool. It is easy to use.

    What needs improvement?

    We had some implementation issues.

    For how long have I used the solution?

    I have been using the solution for about three years.

    What do I think about the scalability of the solution?

    The tool is scalable.

    How are customer service and support?

    The support was very good.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It is a SaaS product. It took us less than a month to implement the solution in our organization. However, it took a little longer for us to deploy the tool for our customers because we had to do it product by product. We deployed it for our customers in three to four months.

    What's my experience with pricing, setup cost, and licensing?

    We paid a license fee for our own use. For the customers’ use cases, we had an OEM model and paid a small percentage of the fee. We had a very nice Okta team. The overall cost was not bad.

    What other advice do I have?

    I am working with Keeper in my current organization. The business case is different. I'm not looking at integrating with customer's domains or products. I use Keeper primarily for personal use cases. Okta is a very good product. Overall, I rate the product an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Partner channel manager at Inactic
    Real User
    Apr 10, 2024
    Offers user-friendly features associated with area like SSO and MFA
    Pros and Cons
    • "Stability-wise, I rate the solution a ten out of ten."
    • "The product does not offer enough integration capabilities."

    What is our primary use case?

    I am just an end user of the product, so I don't know how the product is used in remote force management in our company. I use the product to help me log on to our company's security systems.

    What is most valuable?

    When I was traveling, I could get my OTPs through the tool's app, through my cell phone number or via an SMS,which makes it a flexible product. The tool is helpful even in areas involving emails. It is possible to use the product in another country and add an extra layer of security to it, proving that it can be a really secure platform.

    What needs improvement?

    I use the tool at a low level, so it does what I need it to do for me.

    The product does not offer enough integration capabilities. I want the tool to provide more integration capabilities in the future.

    For how long have I used the solution?

    I have been using Okta Workforce Identity for two years.

    What do I think about the stability of the solution?

    Stability-wise, I rate the solution a ten out of ten.

    What do I think about the scalability of the solution?

    It is an easily scalable solution. When it comes to the scalability features, the product has many options for people in different countries, offices, and remote locations.

    I believe that there are around 1,500 users of the tool in my company.

    How are customer service and support?

    I did contact the product's support team when my password got locked out. I could even reset the whole password from Okta easily through the tool's internal app. The support team was good.

    How was the initial setup?

    The product's initial setup phase is straightforward.

    The solution is deployed on the cloud since it is used at a company-wide level in South Africa.

    What about the implementation team?

    Though I am not sure, I feel that during the implementation phase, my company did seek the help of a consultant and our organization's in-house team.

    What was our ROI?

    In terms of benefits offered by the product, I can say that the tool has centralized our company's security and internal policies while ensuring that we stay compliant so that the users stay protected. With the product in place, no phishing attacks or any other types of attacks can cause a problem since it is a secure platform.

    What's my experience with pricing, setup cost, and licensing?

    Though I don't know about the licensing model of the product, I wouldn't be surprised if Okta offers a per user license subscription model.

    What other advice do I have?

    The employee onboarding process is okay if you use Okta Workforce Identity.

    The SSO feature offered by the product is good, easy to use, and user-friendly. The tool also has a password manager as well.

    The tool's MFA part comes as one of the strongest features of the product.

    I feel that it is a good platform with a good security layer, especially when you are scaling out your business, and you have to manage a lot of areas.

    I ate the tool a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    MiguelPurizaca - PeerSpot reviewer
    IT Manager at Clear Channel
    Real User
    Top 5
    Mar 10, 2024
    Reliable platform with simple setup process
    Pros and Cons
    • "The product’s most valuable feature is multifactor authentication."
    • "It is challenging to obtain a comprehensive backup."

    What is our primary use case?

    We use the product to manage access and identify several applications.

    What is most valuable?

    The product’s most valuable feature is multifactor authentication. It has an easier integration and configuration management process than Microsoft Entra ID. We can integrate it into different platforms.

    What needs improvement?

    An area for potential improvement in Okta lies in the absence of a dedicated feature for backing up the configuration of our tenants. It is challenging to obtain a comprehensive backup. We have to manually document all the configurations. They could provide a built-in tool for creating backups mitigating potential issues or crises.

    For how long have I used the solution?

    We have been using Okta Workforce Identity for five years.

    How are customer service and support?

    The technical support services are good. They respond to the queries immediately.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Compared with Okta Workforce Identity, Microsoft Entra ID is challenging to use in terms of integration and troubleshooting.

    How was the initial setup?

    The initial setup is simple. I rate the process an eight out of ten. It takes a few weeks to complete the integration for different projects. It is a reasonable time.

    The deployment team includes administrators for the applications, as they are responsible for configuring integrations from their side. The administrator plays a crucial role in integrating the Active Directory. The project may require a collaborative effort of approximately three to five individuals. It requires two engineers for maintenance.

    What other advice do I have?

    The single sign-on (SSO) capability in Okta has significantly streamlined the user experience. It provides an ease of accessing applications. The subsequent access to other applications within the same browser is automatic, eliminating the need to initiate the multi-factor authentication (MFA) process repeatedly. We can define trusted sources and policies depending on the security requirements.

    The centralized approach to managing everything from a central point has streamlined administrative tasks, eliminating the need to navigate through different systems for user and role management. It is one of the best solutions. We find a lot of information on their support website.

    The overall reliability is commendable, as the platform strategically replicates its systems across various clouds, minimizing the likelihood of service disruptions. Over the past five years, we have not encountered any problems with the service.

    I rate it a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Mihir Parekh - PeerSpot reviewer
    Associate Security Architect at Tech Mahindra Limited
    Real User
    Feb 7, 2024
    Has good provisioning and de-provisioning features
    Pros and Cons
    • "One of the most beneficial features of the solution is the user provisioning and the de-provisioning feature."
    • "The solution's user interface needs to be improved and made easy."

    What is our primary use case?

    We use Okta Workforce Identity for single sign-on (SSO).

    What is most valuable?

    One of the most beneficial features of the solution is the user provisioning and the de-provisioning feature. With the solution's universal directory, you can have all the user attribute information in one place. You can store it on Okta instead of in multiple places like your AD, applications, or different IdPs. You can get all the user attribute data onto your Okta, and then you can customize it. Okta allows you to modify the user attributes, which is also one of the useful features of Okta Workforce Identity.

    Because it's a password-less authentication for personal sign-on, users don't need to use a password for it. That's how Okta comes into the picture, where it identifies the user based on the certificates for authentication. In that way, it also doesn't reveal the user identity to the applications if there is a man-in-the-middle (MITM) attack.

    Okta Workforce Identity uses the System for Cross-domain Identity Management (SCIM) protocol for provisioning and de-provisioning. That is also one of the benefits of having your application's functionality on a platform like Okta Workforce Identity. It's easy from an admin point of view because when you de-provision a user on Okta, it will remove all the access from the respective applications without needing anything at the application level.

    Because it's a cloud-based platform, installing the agents is the only integration you need to do in your current environment. You can have their agents installed on your Active Directory servers.

    The integration is quite easy for other cloud applications. They have their own catalog of all the applications you can search and integrate. Applications like Microsoft Office 365 and Salesforce are already hosted on Okta. It's just a matter of configuring the applications with your company's metadata into your applications.

    What needs improvement?

    The solution's user interface needs to be improved and made easy. It has a lot of repetitive things. The solution should have a single pane of interface for admins.

    For how long have I used the solution?

    I have been using Okta Workforce Identity for six months.

    What do I think about the stability of the solution?

    I rate Okta Workforce Identity an eight out of ten for stability.

    What do I think about the scalability of the solution?

    Since it's a cloud-based platform, I haven't faced any scalability issues with Okta Workforce Identity. Our clients for Okta Workforce Identity are enterprise businesses.

    I rate the solution an eight out of ten for scalability.

    How are customer service and support?

    The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels. If you have a silver-level agreement with Okta, you can get the right support at the right time.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

    What other advice do I have?

    Okta Workforce Identity is one of the market's leading and stable identity solutions.

    Overall, I rate the solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Heiko Humpert - PeerSpot reviewer
    Quality manager at Viega GmbH & Co. KG
    Real User
    Sep 22, 2023
    An easy-to-use solution that can be used to verify and provide access to users
    Pros and Cons
    • "The product is easy to use."
    • "The stability could be better."

    What is our primary use case?

    We use the solution to give access to the server. It verifies and allows users to access the server.

    What is most valuable?

    The product is easy to use. I just have to click on the Okta app on my mobile. The verification takes two seconds. We need to verify once we start the software because we use single sign-on.

    What needs improvement?

    The stability could be better.

    For how long have I used the solution?

    I have been using the solution since April. I am using the latest version of the solution.

    What do I think about the stability of the solution?

    I rate the tool’s stability an eight or a nine out of ten.

    What do I think about the scalability of the solution?

    Around 2000 to 3000 people use the product in our organization.

    What about the implementation team?

    The deployment was done in-house.

    What other advice do I have?

    I would recommend the product to others. It is a good solution. Overall, I rate the tool an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Information Technology System Administrator at General Assembly Space, Inc.
    Real User
    Jun 9, 2023
    Ability to work with a wide range of applications and security mechanisms
    Pros and Cons
    • "As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
    • "Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."

    What is our primary use case?

    I have implemented a number of applications as far as accessing them through their IDPs. And they're an identity provider; they also provide some alternative active directory slash l dash services. And I have purchased those for getting user data onto other systems.

    It's very straightforward. The automation that they have and the way that they let you assign applications to groups or to users and do things dynamically, it is very straightforward other than just that there's a lot of nuance because of the breadth of applications out there that they can work with. It's more a matter of knowing how to work with the security mechanisms in place, such as SAML or OAuth, these may require specific expertise.

    What is most valuable?

    As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization. Additionally, the single sign-on services provided by Okta allow users to log in to their Okta account and access a variety of other applications. That's why we implemented Connect to leverage this feature more efficiently across MacOS.

    What needs improvement?

    There are areas for improvement. One thing that seems odd to me is the lack of a built-in way to export all user data. They have a solution available on GitHub that they basically endorse, and it's developed internally, but for some reason, it's not integrated into their product. So, that's a peculiar aspect.

    Instead, the support says they don't offer it but provide an alternative solution that we have to manage separately. So, it's a situation where they don't want to include it in their product, but they offer assistance outside of it? It's unclear what kind of support you would need for it. It just works.

    Another area of improvement is scalability.

    For how long have I used the solution?

    I have been working with Okta for two and a half years.

    What do I think about the stability of the solution?

    Okta is pretty stable. Occasionally, we encounter notifications indicating some issues, but that has happened only once or twice in the two years I've been using it.

    There have been situations where our own users were temporarily affected by disruptions in the cloud, but those incidents lasted only for a couple of hours. Taking into account a 99.9% uptime SOA.

    What do I think about the scalability of the solution?

    I would rate its scalability seven out of ten. There are definitely challenges we encounter, not related to the number of users but rather in terms of implementing various applications. Each application we work with can be completely different, resulting in highly variable implementation processes.

    It ultimately depends on the specific use cases you have and the tools you utilize. It's important to find the best solution tailored to your needs.

    We have around 500 users utilizing Okta Customer Identity.

    How was the initial setup?

    The initial setup is fairly easy. I would estimate it to be at least an eight in terms of ease of setup.

    The actual setup and configuration can be done in half a day or less. However, the main challenge lies in communicating with users and getting them to adopt and use it, rather than the technical setup itself.

    It's more about informing everyone about the new requirement, that instead of logging in to each application separately, they can now log in to the Identity Provider (IDP) and utilize its Single Sign-On (SSO) capabilities to simplify the login process for all applications.

    What's my experience with pricing, setup cost, and licensing?

    Okta's pricing is right where it needs to be and right in the middle of the market. You can pay them extra for services for assistance in implementing certain applications. You can hire one of their engineers to work with you and ensure successful implementation.

    And that's something worth considering because they have expertise in their product and can get the job done more efficiently. It's worth paying for their services to ensure the solution is implemented successfully rather than struggling internally and failing to get it done.

    What other advice do I have?

    Overall, I would rate Okta a nine out of ten because there is always room for improvement. However, it is best in class as far as doing the things it does. And it's something that I've implemented with multiple businesses.

    And it's really well-regarded. Yes. There are alternatives out there. Like, they all do somewhat different in each thing, whereas Okta seems to really be trying to cover all the bases as far as providing solutions that integrate with people's OSBAP, people's active directory, companies that wanna get serverless, touching on, the zero test network security that they're really kind of playing in the center of that zone.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Okta Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2026
    Buyer's Guide
    Download our free Okta Platform Report and get advice and tips from experienced pros sharing their opinions.