What is our primary use case?
My use case for Okta Platform is that we mostly use it for SSO for the applications we have integrated with Okta. We primarily use SSO for user authentication, and user management is not particularly involved, but we are importing users from Active Directory to Okta.
I assess the role of Universal Directory as a single source of truth for our user identities by stating that there is an application called Workday, and from Workday to SailPoint, Okta Platform will be the target system for SailPoint. When a user joins the organization, aggregation runs from HRMS to SailPoint, which is responsible for creating the birthright application, with AD being one of those. Once the user is created in AD, import jobs will run based on the mapping we did with AD and Okta Platform, and the user will be created in Okta Platform.
What is most valuable?
The best features of Okta Platform include the import feature, which allows for new employees joining the organization to have their AD account created, and when this import runs from AD to Okta Platform, this employee will be created in Okta Platform. This feature represents automation between Okta Platform and AD.
Apart from these features, I appreciate that there are password policies and authentication policies or network zones we can configure in Okta Platform. If we want to restrict the users from logging in from specific network zones or blacklisted ones, we can configure those.
The context-aware policies of adaptive MFA influence my authentication process because we can enable more MFA based on client requirements. Okta Platform is one of the MFA tools available, alongside others such as RSA, and based on the requirements, we can enable those and apply the policy accordingly.
The positive impact I have seen from using Okta Platform is that it makes it easier for new joiners to get birthright access and have users added based on department or employee type. We implement rules and policies, such as when a user joins the sales department; we can configure the group rule, and the user will automatically be tagged to that specific group. This represents an automated process with Okta Platform, rather than doing it manually.
The automated lifecycle management helps with the efficiency of onboarding and offboarding by ensuring that once a user joins the organization, they come into HRMS. From there, it goes to AD, and the target will be Okta Platform. Birthright access and applications are provisioned based on conditions. For offboarding, if an event is triggered, such as leaver or termination, values will be populated in AD, and once the import runs, Okta Platform will terminate the user, disabling access and removing whatever accesses the user had.
What needs improvement?
In Okta Platform, I do not see much room for improvement because currently, they are managing automations and the new workflow, which helps with automation. Previously, this was not available in Okta Platform, but it was introduced recently.
The automation aspect can be improved.
For how long have I used the solution?
I have been using Okta Platform for three and a half years.
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What do I think about the stability of the solution?
The stability of Okta Platform, I would say, is an eight because it is growing day by day. Previously, it had static features without automation, but currently, it is moving towards automation and introduced workflows.
What do I think about the scalability of the solution?
I would consider the scalability of Okta Platform to be a six.
The scalability rating of six is due to factors that come with the tenant and the specific elements around that, which I am not entirely sure about.
How are customer service and support?
My relationship with the vendor is as a customer and partner. When we have issues with Okta Platform, we reach out to their support team, and they take care of the issues we encounter.
We do not go through AWS, GCP, or Azure for Okta Platform; instead, we usually access the Okta Platform support portal to raise our concerns, and the team reaches out to us to resolve those issues, sometimes scheduling meetings as needed.
Which solution did I use previously and why did I switch?
Before using Okta Platform, I did not really use any other software, but I did consider Entra ID, which is most probably similar to Okta Platform. However, Okta Platform has a user-friendly interface and is easy to use.
How was the initial setup?
The integration aspects include that the capabilities come with modern protocols, making it easier for integration with various protocols and target systems.
What about the implementation team?
Integration capabilities of Okta Platform enable faster deployment, as they support modern protocols such as IDP and SSO.
Which other solutions did I evaluate?
I have not used Okta Platform AI, but I need to check on its automated threat response features.
What other advice do I have?
Regarding pricing for Okta Platform, I am not aware of how much it costs because I used to work as a consultant for them, and the licensing details are taken care of by the sales team or others.
The solution requires little maintenance, and I would say it is easier to maintain compared to other IM platforms such as SailPoint, which had huge coding and infrastructure costs.
My advice to others looking to implement Okta Platform is to definitely go for the software instead of Entra ID, as it offers a much easier and user-friendly UI.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner