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One Identity Active Roles pros and cons

Vendor: One Identity
4.3 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

One Identity Active Roles automates repetitive tasks, significantly reducing manual workload and administrative errors.
It enhances security by implementing role-based access controls and minimizing excessive admin privileges.
Compliance and auditing are improved through centralized, detailed auditing tools and workflows.
Efficiency is boosted with time savings in user provisioning and access management, allowing quicker onboarding and offboarding.
A notable return on investment is achieved with reduced service desk workload, operational cost reduction, and faster task completion.

CONS

Initial setup and configuration of One Identity Active Roles can be complex and time-consuming, especially for those without deep Active Directory expertise.
Customer support for One Identity Active Roles is regarded as limited and unresponsive in handling queries.
One Identity Active Roles lacks effective communication from the provider, creating difficulties in knowing account representatives.
Reporting and analytics capabilities of One Identity Active Roles require enhancements for better data handling and presentation.
Integration with cloud-native platforms and managing hybrid environments in One Identity Active Roles can be challenging and need improvements for efficiency.
 

One Identity Active Roles Pros review quotes

Varun Mehra - PeerSpot reviewer
collaboration support engineer at a retailer with 11-50 employees
May 20, 2026
One Identity Active Roles has had a very positive impact on our organization, especially in terms of productivity, security, and compliance.
Mahesh Malve - PeerSpot reviewer
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
Apr 15, 2026
Overall, the return on investment comes from time savings, reduced errors, better resource utilization, and improved compliance, which together justify the investment.
Prithviraj kallurkar - PeerSpot reviewer
Business Development Executive at Digitaltrack
Apr 26, 2026
Overall, beyond just making tasks easier, it adds a strong layer of control, security, and visibility of AD operations.
Learn what your peers think about One Identity Active Roles. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
reviewer2835444 - PeerSpot reviewer
Cyber Security Analyst at a tech vendor with 51-200 employees
May 9, 2026
One Identity Active Roles has reduced a significant amount of manual AD admin work, improved security through tighter access control, and made onboarding and offboarding much faster and more consistent across teams.
Sufiyan Shaikh - PeerSpot reviewer
Senior Technical Support Executive at digital track
Apr 22, 2026
One Identity Active Roles has had a very positive impact on our organization, mainly by improving efficiency and security at the same time.
PP
Sr.Technical Support Executive at Digitaltrack Solution Private Limited
Apr 19, 2026
After moving to One Identity Active Roles, I achieve better automation, improved security through controlled delegation, and enhanced compliance with detailed auditing and reporting, significantly improving efficiency and reducing operational risk compared to the previous approach.
HA
Senior Business Development Executive at Digitaltrack
Apr 17, 2026
Overall, One Identity Active Roles has helped us move toward a more automated, secure, scalable identity management model, aligning IT operations more closely with business needs.
Tushar Ushire - PeerSpot reviewer
Professional Services Consultant at Check Point Software
Apr 19, 2026
One Identity Active Roles has had a very positive impact on the organization, especially in terms of efficiency, security, and compliance.
Nisha Yadav - PeerSpot reviewer
Cyber Security Analyst at EVSPL
May 11, 2026
Overall, One Identity Active Roles has led to roughly a 40 to 60 percent reduction in AD-related service desk tickets and manual effort, with user onboarding tasks dropping from 15 to 20 minutes down to just a few minutes through automation and templates, adding up to dozens of IT hours saved every month and enabling the same team to manage more users without additional headcount.
MG
Senior System Administrator at 3i Infotech
Apr 26, 2026
We have definitely seen a strong return on investment after implementing One Identity Active Roles, mainly in terms of time saving, reduced workload, and improved efficiency, where user provisioning and access requests that earlier took hours are now completed in a few minutes through automation, and we observe around a 40 to 50% reduction in service desk tickets related to Active Directory tasks, which allows the team to focus on more critical activities instead of repetitive work, while delegation reduces dependency on senior administrators, indirectly saving manpower effort, and overall, the reduction in errors, faster onboarding, and improved compliance also contribute to cost savings and operational efficiency, making it a valuable investment for the organization.
 

One Identity Active Roles Cons review quotes

Varun Mehra - PeerSpot reviewer
collaboration support engineer at a retailer with 11-50 employees
May 20, 2026
One challenge we experienced was the initial setup and configuration complexity.
Mahesh Malve - PeerSpot reviewer
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
Apr 15, 2026
Many users feel the user interface is not very modern or intuitive, and it can take time to get used to navigating the console and workflows.
Prithviraj kallurkar - PeerSpot reviewer
Business Development Executive at Digitaltrack
Apr 26, 2026
Overall, One Identity Active Roles is a very powerful tool, but there are definitely areas where it can be improved.
Learn what your peers think about One Identity Active Roles. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
reviewer2835444 - PeerSpot reviewer
Cyber Security Analyst at a tech vendor with 51-200 employees
May 9, 2026
The main improvement I would suggest for One Identity Active Roles is making the UI and policy configuration more intuitive.
Sufiyan Shaikh - PeerSpot reviewer
Senior Technical Support Executive at digital track
Apr 22, 2026
One area where One Identity Active Roles can be improved is in the user interface. It can feel outdated and not very intuitive for new users.
PP
Sr.Technical Support Executive at Digitaltrack Solution Private Limited
Apr 19, 2026
The initial setup and configuration can be complex, especially when designing workflows, policies, and delegation models.
HA
Senior Business Development Executive at Digitaltrack
Apr 17, 2026
First is the user interface and experience. While it is functional, it can feel complex for a new user and less intuitive, especially for onboarding a new user.
Tushar Ushire - PeerSpot reviewer
Professional Services Consultant at Check Point Software
Apr 19, 2026
One Identity Active Roles is a strong product, but like any enterprise tool, there are areas where it could be improved.
Nisha Yadav - PeerSpot reviewer
Cyber Security Analyst at EVSPL
May 11, 2026
One Identity Active Roles could be improved by making the initial setup and policy configuration simpler and more intuitive, especially for complex enterprise AD environments.
MG
Senior System Administrator at 3i Infotech
Apr 26, 2026
One specific issue I have encountered recently is that the interface and workflow configuration can become complex and less intuitive, especially when managing multiple approval steps or modifying existing workflows, which sometimes requires deeper scripting or backend adjustments, so more user-friendly and visual workflow design would be a great improvement.