Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
| Product | Mindshare (%) |
|---|---|
| OpenText Real User Monitoring | 0.7% |
| Dynatrace | 6.0% |
| Datadog | 5.2% |
| Other | 88.1% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Application Performance Monitoring (APM) and Observability | Mar 29, 2026 | Download |
| Product | Reviews, tips, and advice from real users | Mar 29, 2026 | Download |
| Comparison | OpenText Real User Monitoring vs Datadog | Mar 29, 2026 | Download |
| Comparison | OpenText Real User Monitoring vs Dynatrace | Mar 29, 2026 | Download |
| Comparison | OpenText Real User Monitoring vs Splunk AppDynamics | Mar 29, 2026 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Datadog | 4.3 | 5.2% | 97% | 209 interviewsAdd to research |
| Dynatrace | 4.4 | 6.0% | 95% | 359 interviewsAdd to research |
OpenText Real User Monitoring requires improvements in user interface, agent-based support, and compatibility with non-Windows environments. It faces challenges with its outdated technology, need for extensive configuration, and integration with other products. The architecture should evolve from traditional traffic collection methods. Issues with customer implementations and monitoring limitations, such as unsupported protocols or voice traffic, need addressing. Enhancements in R&D and diagnostics are needed, along with more efficient and responsive technical support.
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 20 |
| Large Enterprise | 23 |
OpenText Real User Monitoring was previously known as Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM.
Avea, Maccabi Healthcare Services, TEB
| Author info | Rating | Review Summary |
|---|---|---|
| Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees | 4.5 | I use OpenText Real User Monitoring for tracking service availability and performance from a user's perspective. While its near-real-time analytics are valuable, improvement is needed in root cause analysis, and support is declining as development has stopped, unlike AppDynamics. |
| CTO at Marco Technology | 3.0 | I use OpenText Real User Monitoring for end-to-end traffic monitoring, though it's complex and requires compatibility improvements. Its proactive threshold alerts help prevent system crashes, offering potential cost reductions. Despite considering other tools, OpenText remains my primary choice. |
| Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees | 4.0 | We've used Real User Monitor for 10 years, finding it stable, scalable, and productivity-improving. While it offers good ROI and is cost-effective, we need better protocol coverage, especially for voice traffic, and improved customer support. |
| Technical Lead at Bharti AXA Life Insurance | 4.0 | I use OpenText Real User Monitoring for data center and real-time monitoring as well as automation. It helps resolve infrastructure issues efficiently, but technical support is lacking. Although it provides cost savings, I find ServiceNow more accessible and effective. |
| Delivery Manager at AMAN | 4.5 | I use this stable, scalable solution to monitor user application interaction and network performance. It was easy to implement and isn't expensive, though login errors need improvement. I rate it 9/10. |
| IT Specialist at a financial services firm with 5,001-10,000 employees | 1.0 | I am very disappointed with this Micro Focus solution, rating it 2/10. It's old, heavy, and a nightmare to deploy and maintain, especially for cloud environments. We are migrating to Dynatrace for a more modern approach. |
| Presales Manager at a tech services company with 51-200 employees | 2.5 | I find Micro Focus Real User Monitor good for tracking user sessions, but its outdated traffic-based approach, cumbersome setup, and scalability issues are major concerns. I rate it 5/10, suggesting significant architectural changes are needed. |
| Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees | 3.5 | I use Micro Focus Real User Monitor for monitoring; it’s stable, scalable, with good reporting and support. Yet, the older technology and difficult dashboards are concerns. I recommend it with code injection, rating it 7/10. |
