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PeerSpot user
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
MSP
Top 20
It is seamless, self-driving, and self-healing
Pros and Cons
  • "The most important features are the turnkey solutions offered by Oracle. These ease the administration of Oracle Databases."
  • "It has improved my company by cutting my time to market."
  • "​Customer service could be improved.​"
  • "More technical papers could be published to help out professionals."

What is our primary use case?

My primary use case is administering a critical production database on an Oracle Cloud Platform

How has it helped my organization?

It has improved my company by cutting my time to market. 

What is most valuable?

The most important features are the turnkey solutions offered by Oracle. These ease the administration of Oracle Databases.

What needs improvement?

More technical papers could be published to help out professionals.

Buyer's Guide
Oracle Cloud Infrastructure (OCI)
June 2025
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have migrated more than 10 databases to Oracle Cloud Platform and all of them perform optimally. 

How are customer service and support?

Customer service could be improved.

Which solution did I use previously and why did I switch?

Before, we were managing databases on-premise. Now, we manage them on the cloud.

What was our ROI?

My ROI has increased.

What's my experience with pricing, setup cost, and licensing?

Make sure you read the fine print.

Which other solutions did I evaluate?

No.

What other advice do I have?

The Oracle Cloud Platform is seamless, self-driving, and self-healing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rajeev Jha - PeerSpot reviewer
Rajeev JhaDatabase Manager at a manufacturing company with 10,001+ employees
Top 10Real User

Learn Oracle from an Oracle Expert. rajeevjhaoracle.wordpress.com

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it_user416409 - PeerSpot reviewer
Project Manager, Oracle ERP Implementation Project at a manufacturing company with 1,001-5,000 employees
Vendor
The most valuable feature is the reporting service
Pros and Cons
  • "The most valuable feature is the reporting service."
  • "I would like more technical expertise."

How has it helped my organization?

The managerial reporting view has been enhanced.

What is most valuable?

The most valuable feature is the reporting service.

What needs improvement?

I would like more technical expertise.

For how long have I used the solution?

We have been using this solution for eight months.

What do I think about the stability of the solution?

The solution is efficient.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 7/10.

Technical Support:

I would give technical support a rating of 7/10.

Which solution did I use previously and why did I switch?

We used a desktop application previous to this solution.

What about the implementation team?

We implemented through a vendor.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Rajeev Jha - PeerSpot reviewer
Rajeev JhaDatabase Manager at a manufacturing company with 10,001+ employees
Top 10Real User

Oracle Cloud is cost effective and easy to implement.

Buyer's Guide
Oracle Cloud Infrastructure (OCI)
June 2025
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
IT Consultant at a tech services company with 201-500 employees
Consultant
It is user friendly and easy to navigate, but the technical support needs improvement
Pros and Cons
  • "The features allow you to connect the service solutions with the client's requirements. It is user-friendly, easy to navigate and provides assistance."
  • "The customization and the requests put through were not flexible enough."

What is our primary use case?

Oracle Cloud Platform is user-friendly. It is used for our infrastructure and other services. A form or a database can be created where codes are uploaded. Due to the recent developments, you can also easily upload all the solutions on the cloud, without any plug-ins or forms. The conditions are already defaulted and you will just require it to configure. The platform is new, with a lot of features. However, it isn't as comfortable as AWS and others. Now they are receiving a lot of patches and upgrades which are customized according to the requirements, according to the gaps, including the reconnection filter. 

What is most valuable?

The features allow you to connect the service solutions with the client's requirements. It is user-friendly, easy to navigate and provides assistance.

What needs improvement?

The customization and the requests put through were not flexible enough. The requests needed to be written and then dispatched to Oracle. The solutions were uncertain, some were resolved early, whereas some of them took time to be dispatched. Oracle needs to address the issues according to the country.

For how long have I used the solution?

I have been working with Oracle Cloud Platform for three and a half years.

What do I think about the stability of the solution?

It's stable, but more stability is required because of changes in nature. Updates happen and there are bugs reported. They need to fix those bugs which hamper stability sometimes. In many cases, customization is required across all the systems and companies, which again disrupts the work. Similarly, issues are reported when they are moving to production. Otherwise, it works fine. I rate the stability a four out of five.

What do I think about the scalability of the solution?

It is easy to scale and that is the reason we can use Oracle Cloud Platform in our enterprise.

How are customer service and support?

The requested logging takes time because when an issue comes up, the database isn’t updated with the newest solutions, and takes weeks to resolve the issues. They need to work on customer support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used SAP. SAP is more of a technical code which made it hard for me to cope with. In comparison, Oracle is more user-friendly and offers consultation.

How was the initial setup?

The initial setup is straightforward. The deployment and the time depend on the project. It's based on the technology that is available for its upload, volume, the nature of the product, and the volume of work we are going to configure. Depending on these, it can be done in minutes or in hours.

Depending on the issue, the maintenance and the requirement of support are also uncertain. Regular maintenance is usually done by the employees. In case of a bigger update, then the requirements change and engineers are required.

What's my experience with pricing, setup cost, and licensing?

It is cheaper as a solution model. It isn’t cheaper than SAP but offers more features and competition.

What other advice do I have?

This solution is much more user-friendly and easy to navigate. It doesn’t require much training, from the end user, or manager's perspective. They can communicate with a lot of other platforms internally and it's beneficial. Overall, it is a nice package and I will rate it seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1002447 - PeerSpot reviewer
IT Manager with 1-10 employees
Real User
Does everything we need it to, great tech support
Pros and Cons
  • "Overall, I would say that Oracle Cloud provides support with zero down time and the high probability is very good."
  • "Oracle Cloud's price is very high."

What is most valuable?

What I find the most valuable is the fact that there is zero down time for automatic offer. That is very good design for this environment. Overall, I would say that Oracle Cloud provides support with zero down time and the high probability is very good.

What needs improvement?

Oracle Cloud's price is very high. Overall, Oracle Cloud is doing everything I need it to. I have not had any issues with the application, deployment, and implementation. It is very suitable for us, especially considering our needs. Other than the price, I do not see where any further changes could be made. 

For how long have I used the solution?

I have been using this product for the last three years.

What do I think about the stability of the solution?

Oracle Cloud is stable. 

What do I think about the scalability of the solution?

We have not had any issues with scalability.

How are customer service and support?

I am satisfied with the technical support.

How was the initial setup?

The initial setup was easy. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Backup Engineer at a computer software company with 501-1,000 employees
Real User
A scalable backup solution with simple configuration
Pros and Cons
  • "The product's configuration is simple."
  • "The solution does not follow a retention policy while taking ad hoc backups. Since it does not follow the retention policy, we had to do the manual task to check the backups."

What is most valuable?

The product's configuration is simple. 

What needs improvement?

The solution does not follow a retention policy while taking ad hoc backups. Since it does not follow the retention policy, we had to do the manual task to check the backups. 

For how long have I used the solution?

I have been working with the product for two years. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

The product is scalable and we can increase the resources which we need to pay. 

How are customer service and support?

The solution's overall support is good if you chose the right platform. 

How was the initial setup?

The product's setup is easy. The tool's setup is a two-step procedure. You need to create a policy and enable automatic backup. The product's maintenance is handled by the vendor. 

What other advice do I have?

I would rate the solution a seven out of ten. The product's backup and configuration are simple. Database maintenance is manageable by engineers. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
PeterRus - PeerSpot reviewer
Cloud and database specialist at a tech services company with 11-50 employees
Real User
Great price and databases
Pros and Cons
  • "OCI's best features are its price, databases, and Linux compatibility."
  • "OCI's user interface is awful and needs to be modernized."

What is our primary use case?

I primarily use OCI for databases and platform-as-a-service.

What is most valuable?

OCI's best features are its price, databases, and Linux compatibility.

What needs improvement?

OCI's user interface is awful and needs to be modernized.

For how long have I used the solution?

I've been using OCI for six years and version two for six months.

What do I think about the stability of the solution?

I haven't had a single issue with OCI's stability.

How are customer service and support?

OCI's support is very good.

How was the initial setup?

I would rate the setup process eight out of ten. Deployment took around half an hour.

What's my experience with pricing, setup cost, and licensing?

OCI's pricing is one of its best features. However, customers may prefer a lower price, so from their perspective, I rate its price five out of ten.

What other advice do I have?

I'd definitely recommend OCI to other users and would rate it eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1915557 - PeerSpot reviewer
Managing Director at a tech services company with 51-200 employees
Real User
Top 20
A stable solution with an autonomous database, but managed services for Postgres are not available
Pros and Cons
  • "The most valuable feature of Oracle Cloud is its autonomous database."
  • "Managed services for Postgres are not available in Oracle Cloud."

What is most valuable?

The most valuable feature of Oracle Cloud is its autonomous database.

What needs improvement?

There are some missing services in Oracle Cloud. Managed services for Postgres are not available in Oracle Cloud. Even if you have to move to Oracle, you don't have a place to deploy applications.

For how long have I used the solution?

We have been using Oracle Cloud for almost three months.

What do I think about the stability of the solution?

Oracle Cloud is a very, very stable solution.

What do I think about the scalability of the solution?

Oracle Cloud is a scalable solution.

Which solution did I use previously and why did I switch?

AWS and Azure have a wide range of services compared to Oracle Cloud is a very, very stable solution.

How was the initial setup?

Oracle Cloud's initial setup was pretty straightforward.

What about the implementation team?

An in-house senior technical team implemented the solution for our organization. Initially, it took around four weeks to deploy the solution, but later it was easy.

What's my experience with pricing, setup cost, and licensing?

I rate Oracle Cloud three to four out of ten on a scale from one to ten, where one is cheap, and ten is expensive.

What other advice do I have?

Many of our customers are choosing Microsoft Azure since it is more popular than Oracle Cloud in the manufacturing vertical that we are in.

Overall, I rate Oracle Cloud a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.