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Technical manager at A.S. Watson Group
Real User
Jan 10, 2024
The scalability feature of the product is very impressive, but the resiliency part needs improvement
Pros and Cons
  • "The scalability feature of the product is very impressive, especially considering the fact that the tool offers its users a pay-as-you-go model."
  • "The product's resilience is an area of concern where improvements are required."

What is our primary use case?

In my company, we manage the integrations of our internal systems with Oracle Cloud Infrastructure (OCI). We also use the product's interface for our company's employees, especially in areas related to finance, invoices, and other daily transactions, where we have to use the cloud services from either Cisco or Oracle.

What needs improvement?

The product has the monitoring tool developed by RedHat to take care of the end-to-end integrations where improvements are needed. The product's resilience is an area of concern where improvements are required. The HA capabilities of the solution have certain shortcomings, where improvements are required.

For how long have I used the solution?

I have been using Oracle Cloud Infrastructure (OCI) for two years. Our company works as implementers of the solution.

What do I think about the stability of the solution?

Stability-wise, it is a very good solution.

Buyer's Guide
Oracle Cloud Infrastructure (OCI)
April 2026
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What do I think about the scalability of the solution?

The scalability feature of the product is very impressive, especially considering the fact that the tool offers its users a pay-as-you-go model.

My company operates as an enterprise-sized business since we function at a global level.

How are customer service and support?

I rate the technical support a seven to eight out of ten.

How was the initial setup?

The product's initial setup phase was easy because the Oracle Cloud is powerful in terms of its functionalities. When it comes to the setup phase, some of it can be managed by yourself, some with the help of the company's team, and then with the aid of Cloud Shell. In general, the setup phase of the product is easy. A user can choose a pay-as-you-go service. The tool's offerings are different from the on-premises infrastructure, right from the procurement to the setup, including the configuration and everything else, which takes a long time, but for PaaS products, the time taken for all the setup processes is much shorter.

The solution is deployed on the hybrid cloud. Some of the services need to be accessed with the help of our company's internet network only.

The solution can be deployed in a few weeks.

What other advice do I have?

I rate the overall product a seven to eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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Mohamed Omran - PeerSpot reviewer
Service Operation Center Manager at Zain KSA
Real User
Oct 10, 2023
A very useful tool in terms of usability and customization
Pros and Cons
  • "Oracle is a very useful tool in terms of usability and customization."
  • "Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly."

What is our primary use case?

We use Oracle Cloud for procurement, HR, HRM, finance, and different types of fixed asset management.

What is most valuable?

Oracle is a very useful tool in terms of usability and customization.

What needs improvement?

Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly.

For how long have I used the solution?

I have been using Oracle Cloud for five to six years.

What do I think about the stability of the solution?

I rate Oracle Cloud an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate Oracle Cloud a seven out of ten for scalability.

How was the initial setup?

Oracle Cloud's initial setup is a little bit complex, but it depends on the customization required by the business side.

On a scale from one to ten, where one is difficult and ten is easy, I rate Oracle Cloud a seven or eight out of ten for the ease of its initial setup.

What about the implementation team?

Oracle Cloud's deployment took weeks. We used a third party's help to implement the solution.

What's my experience with pricing, setup cost, and licensing?

Oracle Cloud is an expensive solution. On a scale from one to ten, where one is cheap, and ten is expensive, I rate Oracle Cloud's pricing a nine out of ten.

What other advice do I have?

Overall, I rate Oracle Cloud an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
April 2026
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
PuneetKaura - PeerSpot reviewer
Vice President of Sales and Operations at Aquila Clouds
Real User
Top 20
Aug 16, 2023
Suitable for OCI environment but needs to improve pricing
Pros and Cons
  • "Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments."
  • "Pricing could be improved considering competition and market conditions."

What is our primary use case?

We help OCI teams with many things, such as improving the hygiene of the environment. We bring out ideal instances, test storage, and anything that is wrong in the environment. We also perform tag management and policy checks and create recommendations for service providers and enterprise customers around what is wrong or what can be corrected within the historical cloud environment.

We wouldn’t give monthly tracking to the budget for testing up to three months in Oracle Cloud Environment. We can also schedule environments to be shut down during off-peak hours, such as at night or in the afternoon. Our tools can then start the environment as needed, which can help customers save money.

What is most valuable?

Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments.

What needs improvement?

Pricing could be improved considering competition and market conditions.

For how long have I used the solution?

I have been using the Oracle Cloud Platform for almost five years, since 2018. We work with the Oracle partners who are our customers too.

What do I think about the stability of the solution?

There is no issue with the stability.

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability an eight out of ten.

How are customer service and support?

There is no support issue.

How would you rate customer service and support?

Positive

How was the initial setup?

We haven’t had any problems with the setup of Oracle.


The deployment will take less than seven to ten days since it can give good reports.


For deployment, we first need to understand the customer requirements and build the architecture around the deployment. We have the customer sign off on it and then go into the software deployment side. This is the proper life cycle of how to do it in the enterprise space. There are a lot of thoughts around the initial way or how we need to structure and architect the environment. For enterprises, it is a complex process. It will take one to two months to have all the sign-offs before we can go into implementation. It is followed across all the installations.


I rate the initial setup of the solution a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive according to services and competition. Also, it is not prevalent in the market. I rate the solution’s pricing a seven on a scale of ten, where ten is expensive, and one is cheap.

What other advice do I have?

We work in a hybrid environment, from on-prem VMware to public cloud sites like Oracle, AWS, GCP, and Azure.

Anybody using Oracle databases should move to OCI. OCI is the better platform to ship to for people currently using on-premises.


Overall, I rate the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Chef De Projet BPM and Information Technology at DHL
Real User
Aug 11, 2023
A user-friendly tool that needs to improve its dynamic reporting capabilities
Pros and Cons
  • "It is a strong tool that offers more dynamic reporting capabilities while being user-friendly at the same time, and it can also be made better."
  • "The product's technical support is an area with shortcomings that need improvement."

What is our primary use case?

Oracle Cloud Infrastructure is useful for my company's KPI functionality in our transport business.

What is most valuable?

The most valuable features of the solution are its capabilities allowing us in our company to do certain calculations while offering dashboards. Our company also uses the product for data extraction because we don't want direct data extraction from Oracle TMS. We use the product for data extractions and delegations.

What needs improvement?

The product needs to increase its possibilities to have a dynamic dashboard and the capacity to improve to create some reports. The solution's structure for me is very quite old, making it hard for me to create a dynamic dashboard.

In general, the dynamic dashboard and reporting capacity are areas in the product that need improvement.

The product's technical support is an area with shortcomings that need improvement. I need to spend a lot of time on the product's documentation to find the product's usability and capacity. Though I don't contact the support team directly, I end up spending a lot of time on the support provided in the product's manual to find the use cases for which the solution is suitable.

For how long have I used the solution?

I have been using Oracle Cloud Infrastructure (OCI) for five years. My company is a customer of the solution.

What do I think about the stability of the solution?

It is a stable solution. The issue is more on the ETL side and the capacity of the origin sources to give the data, but the system remains quite strong.

I rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

The solution's scalability needs to be fixed since it can get a little confusing when used in different parts of your business.

I rate the product's scalability a seven out of ten.

How are customer service and support?

I rate the technical support a six or seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In the past, I used Qlik or Tableau only once to quickly create some reports. I felt the aforementioned products were dynamic and allowed me to create reports more easily, making me feel that the tool was very user-friendly. The number or level of data used in Qlik or Tableau compared to Oracle, there is a huge difference, making it difficult to compare.

How was the initial setup?

The solution is deployed on the cloud.

Though I am a part of the product's deployment process, I am only involved in the task of providing profiles to its users.

The deployment process takes a long time, like six months, since I need to create all the links and indulge myself in a few other activities.

What other advice do I have?

I would suggest those planning to use the solution be careful with the data integration at all stages.

It is a strong tool that offers more dynamic reporting capabilities while being user-friendly at the same time, and it can also be made better.

I rate the overall solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Operations Manager at Missan Alnjoom IInformation Technology
Real User
Top 20
Apr 15, 2024
A solution that hosts application databases and provide excellent support
Pros and Cons
  • "It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI."
  • "There's a need for further customization to unlock the platform's full potential."

What is our primary use case?

Oracle Cloud Infrastructure is suitable for hosting application databases.

How has it helped my organization?

You can deploy a VM on Oracle Cloud Infrastructure. If you require high availability for your applications, you can run them within the VM, which will function effectively. It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.

We initially started the company focusing on infrastructure, intending to use Oracle Cloud Infrastructure. Our entire infrastructure is built on OCI.

What is most valuable?

OCI is a cloud computing service, not an appliance. It offers various services, including database management, storage, networking, and more, which are crucial for any organization's IT infrastructure. Oracle Database is widely used and robust database management system. OCI offers various services beyond database management. Other available databases and cloud platforms may suit different organizational needs.

Storage is indeed a critical aspect of Oracle Cloud Infrastructure. The technology and security measures implemented within OCI's storage services are highly advanced and provide extensive scalability, reliability, and data protection capabilities. The management tools offered for OCI's storage services are unparalleled and offer robust features for efficient storage administration.

What needs improvement?

Oracle Cloud Infrastructure stands out due to its exceptional performance and advanced technology. The progress and innovation demonstrated by Oracle are truly impressive and exceed my expectations. OCI's capabilities are remarkable, and it is challenging to identify any weaknesses. One noteworthy aspect is OCI's ability to integrate seamlessly with other cloud platforms, offering unparalleled flexibility. Unlike other clouds that limit service provision solely within their ecosystem, OCI allows customers to interact with various cloud environments, including in-house servers. This interoperability extends to significant competitors like Azure, providing users with unmatched connectivity options. In summary, OCI sets a high standard in the cloud industry, and I am grateful for its capabilities.

While OCI provides a solid foundation with its existing analytics and data warehousing tools, businesses often have unique needs that require tailored solutions. While Oracle offers great tools for developers, data scientists, and AI enthusiasts, there's a need for further customization to unlock the platform's full potential. Compared to other vendors, Oracle stands out with its AI, analytics, and data management offerings. Still, additional expertise and customization can help businesses maximize their OCI investment and achieve their goals.

For how long have I used the solution?

I have been using Oracle Cloud Infrastructure for 15 years.


What do I think about the stability of the solution?

The stability of Oracle Cloud Infrastructure is noteworthy. The key difference lies in its private cloud appliance and manager for scaling compared to other solutions.

How are customer service and support?

The support team is exceptional.

How was the initial setup?

The deployment is easy and doesn't take long.

What's my experience with pricing, setup cost, and licensing?

OCI offers competitive pricing options, making it attractive for various use cases. However, for our infrastructure needs, we opted for a hybrid approach. We preferred to maintain certain components on-premises while integrating others with OCI. This flexibility allows us to leverage the benefits of both environments effectively. Pricing options vary depending on licensing arrangements and the specific services used. For instance, if you already possess database licenses, you can use them on OCI. Additionally, you pay for the resources or services consumed, which may include machine instances or other relevant services.

What other advice do I have?

As an expert in business intelligence, I understand the importance of tailoring reports to meet the unique needs of each business. While standard reports may serve as a foundation, the reality is that every business operates differently, with CEOs and financial departments often prefer customized analytics aligned with their specific vision and objectives. Oracle provides a range of tools to facilitate this customization, including ReadyMail. However, there are instances where ReadyMail may not fully meet the requirements. In such cases, exploring additional Oracle technologies to ensure businesses have access to the analytics and KPIs necessary to drive informed decision-making is essential.

Oracle Cloud Infrastructure is a versatile platform, but it may not perfectly cater to every unique business requirement globally. That's why coding and preparation are essential. Additionally, call setups, analytics configurations, and data warehousing are necessary. While some existing reports are available, they may not cover all aspects, particularly for Fusion Applications or ERP Business Suite applications. Therefore, users often need to create their own reports. Previously, Discover BI was used for reporting, but now, Oracle Enterprise BI offers comprehensive solutions. One advantage is the ability to tailor intelligence, whether building warehouses within the Oracle database or implementing intelligent features like KPI tracking.

Oracle Cloud Infrastructure is at the forefront of AI integration. Oracle has made significant strides in leveraging AI across its applications and machine engineering. By incorporating AI into various aspects, Oracle ensures it remains ahead on the cutting edge of technology, offering the best of AI capabilities. This demonstrates Oracle's commitment to delivering innovative products.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Hamid M. Hamid - PeerSpot reviewer
Data architect at Banking Sector
Real User
Oct 4, 2023
An easy-to-use and scalable tool with an easy initial setup phase
Pros and Cons
  • "The initial setup of Oracle Cloud is simple...It is a scalable solution."
  • "Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly."

What is our primary use case?

One of the use cases of Oracle Cloud is that it helps use Oracle Database as a Service. In my company, the one database that we have on the cloud is supported, operated, and maintained by Oracle.

What is most valuable?

The solution's most valuable features are that it is easy to use and scalable. One of the best things about Oracle Cloud is that you need not worry about the underlying infrastructure it was deployed with since it allows you to increase the capacity with just one click.

If you want more CPUs, you can increase the overall number in your environment.

What needs improvement?

I don't have sufficient experience with Oracle Cloud to be able to comment on the areas where improvements are required.

Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly.

For how long have I used the solution?

I have experience with Oracle Cloud. I do not directly use Oracle Cloud, but I use the tool for a client of my company who uses the product.

What do I think about the scalability of the solution?

It is a scalable solution. You just need to consider increasing your resources to use the solution's scalability features.

There aren't multiple users of the solution in my company. Only one person in my company uses the solution. My company uses Oracle Database in Oracle Cloud to create and use persistent stores. We also use Oracle Cloud in our company in relation to persistent data.

How are customer service and support?

Even though my company has used the product's technical support, I am not the person who spoke with Oracle's technical team.

How was the initial setup?

The initial setup of Oracle Cloud is simple.

During the setup phase of Oracle Cloud, you just need to click to deal with the provisioning part, after which the tool provides you with assistance, especially regarding the CPUs and RAM you need.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The product offers a subscription-based licensing model. Though I am not sure, there are payments to be made to Oracle at the end of every quarter.

What other advice do I have?

I rate the overall tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bráulio  Etiandro - PeerSpot reviewer
IT Analyst at Muilo, SA
Real User
Sep 11, 2023
A solution that requires a simple setup phase but needs to improve its technical support team's speed of response
Pros and Cons
  • "It is a stable solution since it offers a very powerful performance to its users."
  • "Database instances and computer storage are areas with shortcomings in the product that need improvement."

What is our primary use case?

My company uses Oracle Cloud for our infrastructure as a service cloud.

What needs improvement?

Database instances and computer storage are areas with shortcomings in the product that need improvement.

The product's technical support team must improve their speed of response.

Oracle Cloud is not an easy tool to use, so I would like to see it offer faster connectivity and better migration capabilities in the future.

For how long have I used the solution?

I have been using Oracle Cloud for two years. I use the solution in my company as our company is a customer of Oracle. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution since it offers a very powerful performance to its users.

What do I think about the scalability of the solution?

My company has more than 100 users of the product, with around 12 administrators.

How are customer service and support?

I am satisfied with the solution's technical support. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with AWS. Oracle Cloud is available at a low cost compared to AWS. Compared to Oracle Cloud, AWS offers more services and quality at a high cost.

AWS also provides a database and S3 as a part of their services. Oracle is more easy to learn, while AWS is hard to learn.

How was the initial setup?

The initial setup of Oracle Cloud was very simple.

Our company has senior engineers who oversee the product's setup phase.

What's my experience with pricing, setup cost, and licensing?

The costs involved are low when it comes to Oracle Cloud, especially when compared to AWS.

What other advice do I have?

I am not satisfied with Oracle Cloud as a product.

Oracle Kubernetes, Oracle AI, and Oracle Analytics are good, making the database Oracle a better choice for my company.

I rate the overall product a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sharukh-Khan - PeerSpot reviewer
Sales Director at Convelox
Reseller
Jul 21, 2023
Along with automation and testing features, the tool also focuses on following the global standards set for finance
Pros and Cons
  • "The stability of the solution is very good...The technical support is good."
  • "The solution's scalability is an area with shortcomings...Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution."

What is our primary use case?

The main use case includes the use of Oracle Financing along with the automation that Oracle provides, which is embedded in the solution itself and helps the banking and insurance to move to Oracle Fusion.

What is most valuable?

There are a number of features. The main feature is automation and other features like automated testing. Additionally, every three months, Oracle makes it a point to upgrade their systems, so they are not worried about being on the old systems, which is a benefit for the customers who are dealing with us.

What needs improvement?

The area where Oracle needs to improve is the mid-level customers for whom they can come up with some solutions other than Oracle NetSuite. Oracle NetSuite is meant for mid-level markets, but customers are willing to move to Oracle Fusion instead of opting for Oracle NetSuite. Oracle needs to properly convey that message to the customers and the market so that mid-level customers can use Oracle Fusion. Right now, Oracle Fusion software is meant for enterprise-sized customers, and as per the mindset of the current market, mid-level customers don't plan to buy Oracle Fusion Cloud ERP. Oracle NetSuite is an option for very small-scale businesses. I spend a lot of time explaining to mid-level customers that they can buy Oracle Fusion.

The solution's scalability is an area with shortcomings, because of which it needs a lot of improvement. Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution.

For how long have I used the solution?

I have been using Oracle Cloud Platform for almost three years. We are a company dealing with one of the partners of Oracle. We provide Oracle to the end customers in the market.

What do I think about the stability of the solution?

The stability of the solution is very good. I would rate the stability of Oracle Cloud Platform a ten out of ten.

What do I think about the scalability of the solution?

My company has a big set of clients, including enterprises and public sector customers.

I would rate the scalability of the solution a five out of ten.

How are customer service and support?

The technical support is good. I would rate the technical support for the solution an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup somewhere around seven. The solution is deployed on the public cloud in our organization.

The time taken for deployment depends on the customer's complexity. Approximately it may take around three to four months.

As for the steps for deployment, every customer's requirement has to be considered, and the implementation should be started at the preferred time when the customer wants it. The customer's cooperation is more important to make sure that the implementation is done properly. It is not Oracle but the customer and the implementation part that plays a key role in the deployment phase.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I would rate the pricing as ten out of ten, where one is cheap and ten is expensive. 

There are no additional costs involved in Oracle Cloud Platform other than the licensing fees.

What other advice do I have?

My only advice to those planning to use it is that they need to move from a customized way of working with their ERP to standardization because Oracle Fusion is all about standardizing the global standard of Oracle Financial Services. Oracle Fusion has adopted whatever globally is being followed. Many customers want the leverage of using their finance system the way they want it, but Oracle Fusion concentrates more on standardization and following the global standards for finance. Any customer willing to go for Oracle Fusion needs to understand that there will be certain standardization, and if you customize it, the work or benefit of Oracle Fusion gets lost. We need to move to standardization rather than making the software more customizable as per the business.

Overall, I would rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.