We use Oracle Cloud for procurement, HR, HRM, finance, and different types of fixed asset management.
Service Operation Center Manager at Zain KSA
A very useful tool in terms of usability and customization
Pros and Cons
- "Oracle is a very useful tool in terms of usability and customization."
- "Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly."
What is our primary use case?
What is most valuable?
Oracle is a very useful tool in terms of usability and customization.
What needs improvement?
Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly.
For how long have I used the solution?
I have been using Oracle Cloud for five to six years.
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
September 2026
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate Oracle Cloud an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Oracle Cloud a seven out of ten for scalability.
How was the initial setup?
Oracle Cloud's initial setup is a little bit complex, but it depends on the customization required by the business side.
On a scale from one to ten, where one is difficult and ten is easy, I rate Oracle Cloud a seven or eight out of ten for the ease of its initial setup.
What about the implementation team?
Oracle Cloud's deployment took weeks. We used a third party's help to implement the solution.
What's my experience with pricing, setup cost, and licensing?
Oracle Cloud is an expensive solution. On a scale from one to ten, where one is cheap, and ten is expensive, I rate Oracle Cloud's pricing a nine out of ten.
What other advice do I have?
Overall, I rate Oracle Cloud an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Manager at Missan Alnjoom IInformation Technology
A solution that hosts application databases and provide excellent support
Pros and Cons
- "It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI."
- "There's a need for further customization to unlock the platform's full potential."
What is our primary use case?
Oracle Cloud Infrastructure is suitable for hosting application databases.
How has it helped my organization?
You can deploy a VM on Oracle Cloud Infrastructure. If you require high availability for your applications, you can run them within the VM, which will function effectively. It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.
We initially started the company focusing on infrastructure, intending to use Oracle Cloud Infrastructure. Our entire infrastructure is built on OCI.
What is most valuable?
OCI is a cloud computing service, not an appliance. It offers various services, including database management, storage, networking, and more, which are crucial for any organization's IT infrastructure. Oracle Database is widely used and robust database management system. OCI offers various services beyond database management. Other available databases and cloud platforms may suit different organizational needs.
Storage is indeed a critical aspect of Oracle Cloud Infrastructure. The technology and security measures implemented within OCI's storage services are highly advanced and provide extensive scalability, reliability, and data protection capabilities. The management tools offered for OCI's storage services are unparalleled and offer robust features for efficient storage administration.
What needs improvement?
Oracle Cloud Infrastructure stands out due to its exceptional performance and advanced technology. The progress and innovation demonstrated by Oracle are truly impressive and exceed my expectations. OCI's capabilities are remarkable, and it is challenging to identify any weaknesses. One noteworthy aspect is OCI's ability to integrate seamlessly with other cloud platforms, offering unparalleled flexibility. Unlike other clouds that limit service provision solely within their ecosystem, OCI allows customers to interact with various cloud environments, including in-house servers. This interoperability extends to significant competitors like Azure, providing users with unmatched connectivity options. In summary, OCI sets a high standard in the cloud industry, and I am grateful for its capabilities.
While OCI provides a solid foundation with its existing analytics and data warehousing tools, businesses often have unique needs that require tailored solutions. While Oracle offers great tools for developers, data scientists, and AI enthusiasts, there's a need for further customization to unlock the platform's full potential. Compared to other vendors, Oracle stands out with its AI, analytics, and data management offerings. Still, additional expertise and customization can help businesses maximize their OCI investment and achieve their goals.
For how long have I used the solution?
I have been using Oracle Cloud Infrastructure for 15 years.
What do I think about the stability of the solution?
The stability of Oracle Cloud Infrastructure is noteworthy. The key difference lies in its private cloud appliance and manager for scaling compared to other solutions.
How are customer service and support?
The support team is exceptional.
How was the initial setup?
The deployment is easy and doesn't take long.
What's my experience with pricing, setup cost, and licensing?
OCI offers competitive pricing options, making it attractive for various use cases. However, for our infrastructure needs, we opted for a hybrid approach. We preferred to maintain certain components on-premises while integrating others with OCI. This flexibility allows us to leverage the benefits of both environments effectively. Pricing options vary depending on licensing arrangements and the specific services used. For instance, if you already possess database licenses, you can use them on OCI. Additionally, you pay for the resources or services consumed, which may include machine instances or other relevant services.
What other advice do I have?
As an expert in business intelligence, I understand the importance of tailoring reports to meet the unique needs of each business. While standard reports may serve as a foundation, the reality is that every business operates differently, with CEOs and financial departments often prefer customized analytics aligned with their specific vision and objectives. Oracle provides a range of tools to facilitate this customization, including ReadyMail. However, there are instances where ReadyMail may not fully meet the requirements. In such cases, exploring additional Oracle technologies to ensure businesses have access to the analytics and KPIs necessary to drive informed decision-making is essential.
Oracle Cloud Infrastructure is a versatile platform, but it may not perfectly cater to every unique business requirement globally. That's why coding and preparation are essential. Additionally, call setups, analytics configurations, and data warehousing are necessary. While some existing reports are available, they may not cover all aspects, particularly for Fusion Applications or ERP Business Suite applications. Therefore, users often need to create their own reports. Previously, Discover BI was used for reporting, but now, Oracle Enterprise BI offers comprehensive solutions. One advantage is the ability to tailor intelligence, whether building warehouses within the Oracle database or implementing intelligent features like KPI tracking.
Oracle Cloud Infrastructure is at the forefront of AI integration. Oracle has made significant strides in leveraging AI across its applications and machine engineering. By incorporating AI into various aspects, Oracle ensures it remains ahead on the cutting edge of technology, offering the best of AI capabilities. This demonstrates Oracle's commitment to delivering innovative products.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
September 2026
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.
Data architect at Banking Sector
An easy-to-use and scalable tool with an easy initial setup phase
Pros and Cons
- "The initial setup of Oracle Cloud is simple...It is a scalable solution."
- "Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly."
What is our primary use case?
One of the use cases of Oracle Cloud is that it helps use Oracle Database as a Service. In my company, the one database that we have on the cloud is supported, operated, and maintained by Oracle.
What is most valuable?
The solution's most valuable features are that it is easy to use and scalable. One of the best things about Oracle Cloud is that you need not worry about the underlying infrastructure it was deployed with since it allows you to increase the capacity with just one click.
If you want more CPUs, you can increase the overall number in your environment.
What needs improvement?
I don't have sufficient experience with Oracle Cloud to be able to comment on the areas where improvements are required.
Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly.
For how long have I used the solution?
I have experience with Oracle Cloud. I do not directly use Oracle Cloud, but I use the tool for a client of my company who uses the product.
What do I think about the scalability of the solution?
It is a scalable solution. You just need to consider increasing your resources to use the solution's scalability features.
There aren't multiple users of the solution in my company. Only one person in my company uses the solution. My company uses Oracle Database in Oracle Cloud to create and use persistent stores. We also use Oracle Cloud in our company in relation to persistent data.
How are customer service and support?
Even though my company has used the product's technical support, I am not the person who spoke with Oracle's technical team.
How was the initial setup?
The initial setup of Oracle Cloud is simple.
During the setup phase of Oracle Cloud, you just need to click to deal with the provisioning part, after which the tool provides you with assistance, especially regarding the CPUs and RAM you need.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
The product offers a subscription-based licensing model. Though I am not sure, there are payments to be made to Oracle at the end of every quarter.
What other advice do I have?
I rate the overall tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Special at 0
A secure, consistent and powerful product with a great technical support team
Pros and Cons
- "It is a stable solution...Since it is a cloud solution, I can say it is a scalable product."
- "I like the consistency that the solution offers to its uses, and I also like how secure and powerful the solution is since I haven't had to deal with any issues from my company's customers."
- "The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price."
What is most valuable?
I like the consistency that the solution offers to its uses. I also like how secure and powerful the solution is since I haven't had to deal with any issues from my company's customers. In general, my company's customers who use Oracle Cloud Platform are happy. I found the implementation process of the solution to be good.
What needs improvement?
The research and development team working at Oracle and Microsoft are doing their best to improve the product.
The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price.
For how long have I used the solution?
I have been working as a senior account manager selling Oracle Cloud Platform since Oracle offers more than 90 products.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
Since it is a cloud solution, I can say it is a scalable product.
How are customer service and support?
The solution's technical support has been perfect for me.
Which solution did I use previously and why did I switch?
I rate my experience with Microsoft a nine out of ten. SAP also offers powerful tools but does not match the same level as Microsoft or Oracle.
How was the initial setup?
I wasn't involved in the deployment process of Oracle Cloud Platform since my job was to only sell it.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
In Oracle Cloud Platform, one needs to make payments towards the subscription charges.
What other advice do I have?
I recommend Oracle Cloud Platform to those who plan to use it. I also recommend Microsoft products to others. Products from Oracle and Microsoft are very powerful.
I rate the overall product a five or six out of ten for Egypt. From a global perspective, I rate the overall product a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
IT Analyst at Muilo, SA
A solution that requires a simple setup phase but needs to improve its technical support team's speed of response
Pros and Cons
- "It is a stable solution since it offers a very powerful performance to its users."
- "Database instances and computer storage are areas with shortcomings in the product that need improvement."
What is our primary use case?
My company uses Oracle Cloud for our infrastructure as a service cloud.
What needs improvement?
Database instances and computer storage are areas with shortcomings in the product that need improvement.
The product's technical support team must improve their speed of response.
Oracle Cloud is not an easy tool to use, so I would like to see it offer faster connectivity and better migration capabilities in the future.
For how long have I used the solution?
I have been using Oracle Cloud for two years. I use the solution in my company as our company is a customer of Oracle. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution since it offers a very powerful performance to its users.
What do I think about the scalability of the solution?
My company has more than 100 users of the product, with around 12 administrators.
How are customer service and support?
I am satisfied with the solution's technical support. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with AWS. Oracle Cloud is available at a low cost compared to AWS. Compared to Oracle Cloud, AWS offers more services and quality at a high cost.
AWS also provides a database and S3 as a part of their services. Oracle is more easy to learn, while AWS is hard to learn.
How was the initial setup?
The initial setup of Oracle Cloud was very simple.
Our company has senior engineers who oversee the product's setup phase.
What's my experience with pricing, setup cost, and licensing?
The costs involved are low when it comes to Oracle Cloud, especially when compared to AWS.
What other advice do I have?
I am not satisfied with Oracle Cloud as a product.
Oracle Kubernetes, Oracle AI, and Oracle Analytics are good, making the database Oracle a better choice for my company.
I rate the overall product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
engineering technician at a retailer with 10,001+ employees
Easy to set up, able to run large platforms, and helpful for taking clients that have multiple sites
Pros and Cons
- "I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture."
- "From a Kenyan or African perspective, Oracle and Microsoft have a very good footprint across all the countries we operate in."
- "The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using."
- "The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult."
What is our primary use case?
Our specialty is insurance software. We were primarily vendors for software licensing, but we've transitioned our product to the cloud in the last two years.
The deployment depends on what a client wants. We use public clouds for clients that are willing to take our products as a SaaS model. For the ones that are on-prem, we split the load between the core platform, which is on-prem, and non-essential services, which are on the cloud.
What is most valuable?
I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture.
What needs improvement?
The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using.
For how long have I used the solution?
It has been two years.
What do I think about the scalability of the solution?
All our clients are enterprise clients. We don't have any small clients.
The main challenge that we have with scalability is the opacity and the pricing. Pricing becomes a challenge because you're not very clear on at what point in time you'll be breaking or you'll be exceeding the size you already acquired. That is the challenge, but Oracle powers some of the biggest cloud platforms in the world, and so do AWS and Azure. All of them have the ability and skill to run very large platforms.
How are customer service and support?
They have an office locally. Amazon has only just started an office locally. Microsoft has been here for a long time. We've been Oracle Partners for 22 years, So, we're familiar with them anyway.
How was the initial setup?
I know it's very straightforward. Microsoft Azure, Oracle Cloud, and Amazon AWS have some sort of out-of-the-box packages that you can purchase. Oracle also has a sandbox environment that they can provision for you to be able to set up your operation just to try it out. So, the setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Its pricing is complex, but as partners, we can get away with quite a bit of discounting because we deal with them directly.
I would rate their pricing probably a one or two out of five because they're quite expensive. Microsoft Azure will probably be the cheapest because depending on the Microsoft product that you have, they have some sort of bundling. There are things that they give you to get you onto Azure. AWS is probably somewhere in the middle.
What other advice do I have?
We work in a very narrow space. Our specialty is insurance software. We have an insurance ERP. We are an ISV. So, we make our own software. In the sub-Saharan African market, we're, in a way, the largest vendor. So, our recommendation for the clientele that we serve would ideally be Oracle.
There are a lot of data laws that are being enacted. Kenya is one of the big ones enacting data access and data sovereignty laws, which is probably denting a lot of cloud offerings. However, there are a lot of co-located operations where people are providing data centers within the country. The in-country cloud providers, such as MTN and Liquid Intelligent Technologies, give you a lot more flexibility. In that scenario, you get a lot of flexibility in hybridizing the cloud setup that you have, and all three of them would work pretty much the same way. From a Kenyan or African perspective, Oracle and Microsoft have a very good footprint across all the countries we operate in. We're in eight countries now. Amazon AWS is only just starting in Kenya. I don't know if they're anywhere else. They might be in Ghana, Nigeria, and South Africa. So, they would have a hub-and-spoke type model in terms of how you'd be able to support it. If I were to recommend anything, it would be Oracle Cloud and Microsoft Azure.
I would rate Oracle Cloud a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller/Partner
Deliver Head - Database and Infrastructure Cloud Services at Tech Mahindra Limited
Flexible and high-performing, with high availability and excellent technical support
Pros and Cons
- "Oracle Cloud has wonderful features and offerings as a service. It's not just a pure-play cloud product or SaaS application. It has a complete suite from infrastructure to platform as a service to software as a service, and this is what I find most valuable in Oracle Cloud. For infrastructure on the cloud or infrastructure as a service on the cloud, there's OCI (Oracle Cloud Infrastructure). Oracle Cloud is easily available. You just click it. I also found the feature of creating a landing zone valuable. Oracle Cloud is also very flexible as it lets you have a hybrid cloud model along with other cloud solutions. I also like that it offers good management on the cloud. Oracle Cloud is ready to use as a service, and that's wonderful because the time to market is very quick. I also like that Oracle Cloud offers high performance and high availability. A lot of people claim that there's high availability in their companies' cloud operations, but technically speaking, pure high availability in today's context is found in Oracle Cloud."
- "Oracle Cloud has wonderful features and offerings as a service; it has a complete suite from infrastructure to platform as a service to software as a service, and this is what I find most valuable in Oracle Cloud."
- "What I'd like to see from Oracle Cloud is an option for the customer to have a single portal to manage and monitor not just Oracle Cloud, but some of the on-premise products in the hybrid scenario as well. If it can be shipped out as an out-of-the-box solution, that would be wonderful. It's not so easy, but for a company like Oracle, it shouldn't be a problem. Many customers go through a lot of effort and burn money to achieve this, so it's an opportunity for Oracle to provide it for customers looking for this type of solution."
- "Many customers go through a lot of effort and burn money to achieve this, so it's an opportunity for Oracle to provide it for customers looking for this type of solution."
What is our primary use case?
Oracle Cloud has many use cases, and even open-source or non-Oracle products can be hosted on it. Some customers of my company even host SAP applications on Oracle Cloud. People use it for healthcare applications and other third-party applications. People also use it for development purposes.
Oracle has Development Cloud Services bundled with Java, so people use it for application development. Oracle Cloud is also being used for high-performance computing, for example, in wireless industries with crash tests or speed tests that create a huge amount of data in a short period.
Other use cases for Oracle Cloud include large-scale migrating and hosting of databases, for example, enterprise-class databases and open-source databases, which is something that my company does.
Oracle Cloud is also used for hosting ERP products such as SAP Oracle, Oracle ERP, EQL, JD Edwards, etc. It's also used for engineering, for example, GIS applications.
Currently, my company has one customer doing a POC and plans to go live in early 2023, once the POC is approved. For this customer, Oracle Cloud will be utilized for multiple GIS applications, collecting location data through IoT, etc.
Oracle Cloud has multiple use cases. In the area of data management, there's the Oracle Data Lakehouse which is a complete suite of services for managing both structured and unstructured data from different sources. My company works with various customers on multiple use cases. These are customers from different industries involved in different scenarios. One healthcare customer is analyzing the high volume of data multidimensionally with patients, particularly through predictive analysis of certain treatments. Because of in-built products on Oracle Cloud, my team can do some of the concepts based on what industry leaders have in mind. My team can translate that into action points very quickly.
Other use cases of Oracle Cloud include tech management, ERP, and geological information systems. You can also use it for asset reports, maintenance reports, and utility management such as electricity, water, telephone, etc. It can also be utilized for transportation, traffic management, management of parking spaces for large cities or large building complexes, etc. Oracle Cloud can help in building applications for a smart city. It's suitable for a lot of use cases. You just need to utilize, model, configure, and implement Oracle Cloud.
What is most valuable?
Oracle Cloud has wonderful features and offerings as a service. It's not just a pure-play cloud product or SaaS application. It has a complete suite from infrastructure to platform as a service to software as a service, and this is what I find most valuable in Oracle Cloud. For infrastructure on the cloud or infrastructure as a service on the cloud, there's OCI (Oracle Cloud Infrastructure).
Oracle Cloud is easily available. You just click it. I also found the feature of creating a landing zone valuable. Oracle Cloud is also very flexible as it lets you have a hybrid cloud model along with other cloud solutions. I also like that it offers good management on the cloud.
Oracle Cloud is ready to use as a service, and that's wonderful because the time to market is very quick.
I also like that Oracle Cloud offers high performance and high availability. A lot of people claim that there's high availability in their companies' cloud operations, but technically speaking, pure high availability in today's context is found in Oracle Cloud.
What needs improvement?
What I'd like to see from Oracle Cloud is an option for the customer to have a single portal to manage and monitor not just Oracle Cloud, but some of the on-premise products in the hybrid scenario as well. If it can be shipped out as an out-of-the-box solution, that would be wonderful. It's not so easy, but for a company like Oracle, it shouldn't be a problem.
Many customers go through a lot of effort and burn money to achieve this, so it's an opportunity for Oracle to provide it for customers looking for this type of solution.
For how long have I used the solution?
I've been working with Oracle Cloud for fifteen years.
What do I think about the stability of the solution?
Oracle Cloud is a stable solution. My team has been using it for a good amount of time and it's very stable.
What do I think about the scalability of the solution?
Oracle Cloud has good scalability. To a certain level, you can scale it without even issuing a separate PO. Beyond that, you can always get in touch with the Oracle team and discuss how to scale Oracle Cloud.
How are customer service and support?
The technical support for Oracle Cloud is excellent.
How was the initial setup?
The initial setup for Oracle Cloud is easy, but after you purchase it, you have to wait for the Oracle representative to onboard you to the cloud. Oracle may have a specific reason for this step, so I won't tell Oracle to automate it. If there's a scope to do it, then it's all well and good. Otherwise, Oracle should solve this.
What was our ROI?
Some customers enjoyed ROI from Oracle Cloud. From an operations point of view, sixty percent of the customers who've embraced the latest versions of Oracle Cloud were able to optimize the cost of the operations within the first three quarters.
What's my experience with pricing, setup cost, and licensing?
The price for Oracle Cloud may seem expensive, but if you start comparing features and what Oracle offers, you'll realize that the pricing for Oracle Cloud is competitive.
If you consider every aspect of Oracle Cloud, you'll see that its price tag is reasonable because it has a good user interface, user experience, and management. Oracle Cloud is a sophisticated infrastructure and the level of management it allows you to enjoy isn't available in other solutions, so I wouldn't worry about needing to invest huge money into it because it's a wonderful product to use.
What other advice do I have?
My company is a partner of Oracle Cloud, and it deals with different versions for clients. My team is supporting all versions of Oracle Cloud, but now customers prefer the latest version because of the digital transformations across all industries and all regions of the world.
Across all regions and verticals, in the customer community, people worry about multiple aspects in terms of security, scalability, etc. My advice is when you're planning to migrate to Oracle Cloud or any other public cloud, I can say that Oracle Cloud has all features, for example, routine security and all other features bundled, without any extra costs. Data egress is also free up to 10GB. From compliance and regulatory perspectives, it's all in place in every region Oracle Cloud operates. This is what you should look into, especially if you're an enterprise-class customer when you need to host your business or enterprise applications, or any mission-critical applications. You should seriously look into it and utilize Oracle Cloud because it's compliant in all areas and aspects.
My rating for Oracle Cloud is nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT & Digital Delivery Head- EPCI Projects - EMEA at McDermott International
Accessible and easy to maintain but requires some training
Pros and Cons
- "It's a cloud, so it is easy to access anywhere."
- "I love that all the things I need are in one place."
- "It does require some training in order to be able to use it effectively."
- "Since it is on the cloud, you often have to deal with network issues."
What is our primary use case?
I'm primarily using it for approving purchases and dealing with purchase invoices and Oracle HCM, an HR-related product for evaluations of myself and my employees.
What is most valuable?
We like the accessibility. It's a cloud, so it is easy to access anywhere.
We're always on the latest version as it updates automatically. However, there are some checks or controls by respective companies. If they don't want to go on the updated version immediately, they don't need to.
The product is easy to maintain.
I love that all the things I need are in one place.
It is stable and reliable.
What needs improvement?
Since it is on the cloud, you often have to deal with network issues.
Speed can be an issue as well.
It does require some training in order to be able to use it effectively.
For how long have I used the solution?
I've been using the solution for four years. It's been a while.
What do I think about the stability of the solution?
The product is quite stable. It's reliable. The only issue is if you have network issues, you'll have trouble accessing the cloud.
How are customer service and support?
We contact our support, and if they cannot figure out the issue, they will go to Oracle. I don't deal with Oracle directly.
What's my experience with pricing, setup cost, and licensing?
This solution requires licensing.
What other advice do I have?
We're a customer and end-user.
I'm not sure which version of the solution we're using. It's on the cloud; therefore, the latest version is always used.
The solution can be a bit difficult, and new users need to be prepared for that. They need to connect with Oracle and learn more about it in order to understand it better. Then, it gets easier to use.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at PricewaterhouseCoopers
A scalable and reasonably priced solution that enables users to create their own reports
Pros and Cons
- "The product enables users to create their own reports."
- "The product features related to the manufacturing domain must be improved."
What is our primary use case?
We use the solution in insurance and financial institutions like banks.
What is most valuable?
The solution is better than its previous on-premise version. The on-premise version was not flexible enough for end-user reporting requirements. The product enables users to create their own reports. It is really helpful.
What needs improvement?
The product is not stable enough for our SCM client’s requirements. The clients' requirements are not feasible for the out-of-the-box solution. The product features related to the manufacturing domain must be improved.
For how long have I used the solution?
I have been using the solution for five to six years.
What do I think about the stability of the solution?
The tool is not stable. We ended up doing additional tasks to fulfill the client’s requirements. It is not that flexible.
What do I think about the scalability of the solution?
The solution is scalable. Our customers are mainly enterprise-level businesses.
How are customer service and support?
The technical support is very good. It has improved over the last few years. Now, we get better responses from the engineers.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation is very easy. The time taken for deployment depends on the volume of the configuration. Generally, it can be done within one or two days. We have one SME and another person to support the SME in configuring the product. It is very easy to maintain the tool.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is reasonable compared to other tools in the market. We pay a yearly subscription. Our clients mainly pay the initial license cost and the yearly subscription fee.
What other advice do I have?
If someone wants to implement the product for a new client, they must understand the features and functionalities available out of the box. I would rate the tool a ten out of ten for the finance modules, but I would rate it a seven for manufacturing. Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Vice President of Sales and Operations at Aquila Clouds
Suitable for OCI environment but needs to improve pricing
Pros and Cons
- "Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments."
- "Pricing could be improved considering competition and market conditions."
What is our primary use case?
We help OCI teams with many things, such as improving the hygiene of the environment. We bring out ideal instances, test storage, and anything that is wrong in the environment. We also perform tag management and policy checks and create recommendations for service providers and enterprise customers around what is wrong or what can be corrected within the historical cloud environment.
We wouldn’t give monthly tracking to the budget for testing up to three months in Oracle Cloud Environment. We can also schedule environments to be shut down during off-peak hours, such as at night or in the afternoon. Our tools can then start the environment as needed, which can help customers save money.
What is most valuable?
Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments.
What needs improvement?
Pricing could be improved considering competition and market conditions.
For how long have I used the solution?
I have been using the Oracle Cloud Platform for almost five years, since 2018. We work with the Oracle partners who are our customers too.
What do I think about the stability of the solution?
There is no issue with the stability.
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
There is no support issue.
How would you rate customer service and support?
Positive
How was the initial setup?
We haven’t had any problems with the setup of Oracle.
The deployment will take less than seven to ten days since it can give good reports.
For deployment, we first need to understand the customer requirements and build the architecture around the deployment. We have the customer sign off on it and then go into the software deployment side. This is the proper life cycle of how to do it in the enterprise space. There are a lot of thoughts around the initial way or how we need to structure and architect the environment. For enterprises, it is a complex process. It will take one to two months to have all the sign-offs before we can go into implementation. It is followed across all the installations.
I rate the initial setup of the solution a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive according to services and competition. Also, it is not prevalent in the market. I rate the solution’s pricing a seven on a scale of ten, where ten is expensive, and one is cheap.
What other advice do I have?
We work in a hybrid environment, from on-prem VMware to public cloud sites like Oracle, AWS, GCP, and Azure.
Anybody using Oracle databases should move to OCI. OCI is the better platform to ship to for people currently using on-premises.
Overall, I rate the solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Updated: September 2026
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