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PuneetKaura - PeerSpot reviewer
Vice President of Sales and Operations at Aquila Clouds
Real User
Top 20
Aug 16, 2023
Suitable for OCI environment but needs to improve pricing
Pros and Cons
  • "Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments."
  • "Pricing could be improved considering competition and market conditions."

What is our primary use case?

We help OCI teams with many things, such as improving the hygiene of the environment. We bring out ideal instances, test storage, and anything that is wrong in the environment. We also perform tag management and policy checks and create recommendations for service providers and enterprise customers around what is wrong or what can be corrected within the historical cloud environment.

We wouldn’t give monthly tracking to the budget for testing up to three months in Oracle Cloud Environment. We can also schedule environments to be shut down during off-peak hours, such as at night or in the afternoon. Our tools can then start the environment as needed, which can help customers save money.

What is most valuable?

Our recommendations are good, and we also have a bidding platform that is helpful for managed service providers. This platform can save customers up to 2-3 weeks in billing time, from 25 days to 3-4 days. We have two products: a basic product and a cloud optimization product. Both products help customers improve the performance and cost-efficiency of their cloud environments.

What needs improvement?

Pricing could be improved considering competition and market conditions.

For how long have I used the solution?

I have been using the Oracle Cloud Platform for almost five years, since 2018. We work with the Oracle partners who are our customers too.

Buyer's Guide
Oracle Cloud Infrastructure (OCI)
June 2026
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.

What do I think about the stability of the solution?

There is no issue with the stability.

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability an eight out of ten.

How are customer service and support?

There is no support issue.

How was the initial setup?

We haven’t had any problems with the setup of Oracle.


The deployment will take less than seven to ten days since it can give good reports.


For deployment, we first need to understand the customer requirements and build the architecture around the deployment. We have the customer sign off on it and then go into the software deployment side. This is the proper life cycle of how to do it in the enterprise space. There are a lot of thoughts around the initial way or how we need to structure and architect the environment. For enterprises, it is a complex process. It will take one to two months to have all the sign-offs before we can go into implementation. It is followed across all the installations.


I rate the initial setup of the solution a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive according to services and competition. Also, it is not prevalent in the market. I rate the solution’s pricing a seven on a scale of ten, where ten is expensive, and one is cheap.

What other advice do I have?

We work in a hybrid environment, from on-prem VMware to public cloud sites like Oracle, AWS, GCP, and Azure.

Anybody using Oracle databases should move to OCI. OCI is the better platform to ship to for people currently using on-premises.


Overall, I rate the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Chef De Projet BPM and Information Technology at DHL
Real User
Aug 11, 2023
A user-friendly tool that needs to improve its dynamic reporting capabilities
Pros and Cons
  • "It is a strong tool that offers more dynamic reporting capabilities while being user-friendly at the same time, and it can also be made better."
  • "The product's technical support is an area with shortcomings that need improvement."

What is our primary use case?

Oracle Cloud Infrastructure is useful for my company's KPI functionality in our transport business.

What is most valuable?

The most valuable features of the solution are its capabilities allowing us in our company to do certain calculations while offering dashboards. Our company also uses the product for data extraction because we don't want direct data extraction from Oracle TMS. We use the product for data extractions and delegations.

What needs improvement?

The product needs to increase its possibilities to have a dynamic dashboard and the capacity to improve to create some reports. The solution's structure for me is very quite old, making it hard for me to create a dynamic dashboard.

In general, the dynamic dashboard and reporting capacity are areas in the product that need improvement.

The product's technical support is an area with shortcomings that need improvement. I need to spend a lot of time on the product's documentation to find the product's usability and capacity. Though I don't contact the support team directly, I end up spending a lot of time on the support provided in the product's manual to find the use cases for which the solution is suitable.

For how long have I used the solution?

I have been using Oracle Cloud Infrastructure (OCI) for five years. My company is a customer of the solution.

What do I think about the stability of the solution?

It is a stable solution. The issue is more on the ETL side and the capacity of the origin sources to give the data, but the system remains quite strong.

I rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

The solution's scalability needs to be fixed since it can get a little confusing when used in different parts of your business.

I rate the product's scalability a seven out of ten.

How are customer service and support?

I rate the technical support a six or seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In the past, I used Qlik or Tableau only once to quickly create some reports. I felt the aforementioned products were dynamic and allowed me to create reports more easily, making me feel that the tool was very user-friendly. The number or level of data used in Qlik or Tableau compared to Oracle, there is a huge difference, making it difficult to compare.

How was the initial setup?

The solution is deployed on the cloud.

Though I am a part of the product's deployment process, I am only involved in the task of providing profiles to its users.

The deployment process takes a long time, like six months, since I need to create all the links and indulge myself in a few other activities.

What other advice do I have?

I would suggest those planning to use the solution be careful with the data integration at all stages.

It is a strong tool that offers more dynamic reporting capabilities while being user-friendly at the same time, and it can also be made better.

I rate the overall solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
June 2026
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
Operations Manager at Missan Alnjoom IInformation Technology
Real User
Top 20
Apr 15, 2024
A solution that hosts application databases and provide excellent support
Pros and Cons
  • "It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI."
  • "There's a need for further customization to unlock the platform's full potential."

What is our primary use case?

Oracle Cloud Infrastructure is suitable for hosting application databases.

How has it helped my organization?

You can deploy a VM on Oracle Cloud Infrastructure. If you require high availability for your applications, you can run them within the VM, which will function effectively. It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.

We initially started the company focusing on infrastructure, intending to use Oracle Cloud Infrastructure. Our entire infrastructure is built on OCI.

What is most valuable?

OCI is a cloud computing service, not an appliance. It offers various services, including database management, storage, networking, and more, which are crucial for any organization's IT infrastructure. Oracle Database is widely used and robust database management system. OCI offers various services beyond database management. Other available databases and cloud platforms may suit different organizational needs.

Storage is indeed a critical aspect of Oracle Cloud Infrastructure. The technology and security measures implemented within OCI's storage services are highly advanced and provide extensive scalability, reliability, and data protection capabilities. The management tools offered for OCI's storage services are unparalleled and offer robust features for efficient storage administration.

What needs improvement?

Oracle Cloud Infrastructure stands out due to its exceptional performance and advanced technology. The progress and innovation demonstrated by Oracle are truly impressive and exceed my expectations. OCI's capabilities are remarkable, and it is challenging to identify any weaknesses. One noteworthy aspect is OCI's ability to integrate seamlessly with other cloud platforms, offering unparalleled flexibility. Unlike other clouds that limit service provision solely within their ecosystem, OCI allows customers to interact with various cloud environments, including in-house servers. This interoperability extends to significant competitors like Azure, providing users with unmatched connectivity options. In summary, OCI sets a high standard in the cloud industry, and I am grateful for its capabilities.

While OCI provides a solid foundation with its existing analytics and data warehousing tools, businesses often have unique needs that require tailored solutions. While Oracle offers great tools for developers, data scientists, and AI enthusiasts, there's a need for further customization to unlock the platform's full potential. Compared to other vendors, Oracle stands out with its AI, analytics, and data management offerings. Still, additional expertise and customization can help businesses maximize their OCI investment and achieve their goals.

For how long have I used the solution?

I have been using Oracle Cloud Infrastructure for 15 years.


What do I think about the stability of the solution?

The stability of Oracle Cloud Infrastructure is noteworthy. The key difference lies in its private cloud appliance and manager for scaling compared to other solutions.

How are customer service and support?

The support team is exceptional.

How was the initial setup?

The deployment is easy and doesn't take long.

What's my experience with pricing, setup cost, and licensing?

OCI offers competitive pricing options, making it attractive for various use cases. However, for our infrastructure needs, we opted for a hybrid approach. We preferred to maintain certain components on-premises while integrating others with OCI. This flexibility allows us to leverage the benefits of both environments effectively. Pricing options vary depending on licensing arrangements and the specific services used. For instance, if you already possess database licenses, you can use them on OCI. Additionally, you pay for the resources or services consumed, which may include machine instances or other relevant services.

What other advice do I have?

As an expert in business intelligence, I understand the importance of tailoring reports to meet the unique needs of each business. While standard reports may serve as a foundation, the reality is that every business operates differently, with CEOs and financial departments often prefer customized analytics aligned with their specific vision and objectives. Oracle provides a range of tools to facilitate this customization, including ReadyMail. However, there are instances where ReadyMail may not fully meet the requirements. In such cases, exploring additional Oracle technologies to ensure businesses have access to the analytics and KPIs necessary to drive informed decision-making is essential.

Oracle Cloud Infrastructure is a versatile platform, but it may not perfectly cater to every unique business requirement globally. That's why coding and preparation are essential. Additionally, call setups, analytics configurations, and data warehousing are necessary. While some existing reports are available, they may not cover all aspects, particularly for Fusion Applications or ERP Business Suite applications. Therefore, users often need to create their own reports. Previously, Discover BI was used for reporting, but now, Oracle Enterprise BI offers comprehensive solutions. One advantage is the ability to tailor intelligence, whether building warehouses within the Oracle database or implementing intelligent features like KPI tracking.

Oracle Cloud Infrastructure is at the forefront of AI integration. Oracle has made significant strides in leveraging AI across its applications and machine engineering. By incorporating AI into various aspects, Oracle ensures it remains ahead on the cutting edge of technology, offering the best of AI capabilities. This demonstrates Oracle's commitment to delivering innovative products.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Hamid M. Hamid - PeerSpot reviewer
Data architect at Banking Sector
Real User
Oct 4, 2023
An easy-to-use and scalable tool with an easy initial setup phase
Pros and Cons
  • "The initial setup of Oracle Cloud is simple...It is a scalable solution."
  • "Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly."

What is our primary use case?

One of the use cases of Oracle Cloud is that it helps use Oracle Database as a Service. In my company, the one database that we have on the cloud is supported, operated, and maintained by Oracle.

What is most valuable?

The solution's most valuable features are that it is easy to use and scalable. One of the best things about Oracle Cloud is that you need not worry about the underlying infrastructure it was deployed with since it allows you to increase the capacity with just one click.

If you want more CPUs, you can increase the overall number in your environment.

What needs improvement?

I don't have sufficient experience with Oracle Cloud to be able to comment on the areas where improvements are required.

Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly.

For how long have I used the solution?

I have experience with Oracle Cloud. I do not directly use Oracle Cloud, but I use the tool for a client of my company who uses the product.

What do I think about the scalability of the solution?

It is a scalable solution. You just need to consider increasing your resources to use the solution's scalability features.

There aren't multiple users of the solution in my company. Only one person in my company uses the solution. My company uses Oracle Database in Oracle Cloud to create and use persistent stores. We also use Oracle Cloud in our company in relation to persistent data.

How are customer service and support?

Even though my company has used the product's technical support, I am not the person who spoke with Oracle's technical team.

How was the initial setup?

The initial setup of Oracle Cloud is simple.

During the setup phase of Oracle Cloud, you just need to click to deal with the provisioning part, after which the tool provides you with assistance, especially regarding the CPUs and RAM you need.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The product offers a subscription-based licensing model. Though I am not sure, there are payments to be made to Oracle at the end of every quarter.

What other advice do I have?

I rate the overall tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AhmedEssam - PeerSpot reviewer
Technology Special at 0
Real User
Sep 18, 2023
A secure, consistent and powerful product with a great technical support team
Pros and Cons
  • "It is a stable solution...Since it is a cloud solution, I can say it is a scalable product."
  • "I like the consistency that the solution offers to its uses, and I also like how secure and powerful the solution is since I haven't had to deal with any issues from my company's customers."
  • "The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price."

What is most valuable?

I like the consistency that the solution offers to its uses. I also like how secure and powerful the solution is since I haven't had to deal with any issues from my company's customers. In general, my company's customers who use Oracle Cloud Platform are happy. I found the implementation process of the solution to be good.

What needs improvement?

The research and development team working at Oracle and Microsoft are doing their best to improve the product.

The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price.

For how long have I used the solution?

I have been working as a senior account manager selling Oracle Cloud Platform since Oracle offers more than 90 products.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Since it is a cloud solution, I can say it is a scalable product.

How are customer service and support?

The solution's technical support has been perfect for me.

Which solution did I use previously and why did I switch?

I rate my experience with Microsoft a nine out of ten. SAP also offers powerful tools but does not match the same level as Microsoft or Oracle.

How was the initial setup?

I wasn't involved in the deployment process of Oracle Cloud Platform since my job was to only sell it.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

In Oracle Cloud Platform, one needs to make payments towards the subscription charges.

What other advice do I have?

I recommend Oracle Cloud Platform to those who plan to use it. I also recommend Microsoft products to others. Products from Oracle and Microsoft are very powerful.

I rate the overall product a five or six out of ten for Egypt. From a global perspective, I rate the overall product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Bráulio  Etiandro - PeerSpot reviewer
IT Analyst at Muilo, SA
Real User
Sep 11, 2023
A solution that requires a simple setup phase but needs to improve its technical support team's speed of response
Pros and Cons
  • "It is a stable solution since it offers a very powerful performance to its users."
  • "Database instances and computer storage are areas with shortcomings in the product that need improvement."

What is our primary use case?

My company uses Oracle Cloud for our infrastructure as a service cloud.

What needs improvement?

Database instances and computer storage are areas with shortcomings in the product that need improvement.

The product's technical support team must improve their speed of response.

Oracle Cloud is not an easy tool to use, so I would like to see it offer faster connectivity and better migration capabilities in the future.

For how long have I used the solution?

I have been using Oracle Cloud for two years. I use the solution in my company as our company is a customer of Oracle. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution since it offers a very powerful performance to its users.

What do I think about the scalability of the solution?

My company has more than 100 users of the product, with around 12 administrators.

How are customer service and support?

I am satisfied with the solution's technical support. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with AWS. Oracle Cloud is available at a low cost compared to AWS. Compared to Oracle Cloud, AWS offers more services and quality at a high cost.

AWS also provides a database and S3 as a part of their services. Oracle is more easy to learn, while AWS is hard to learn.

How was the initial setup?

The initial setup of Oracle Cloud was very simple.

Our company has senior engineers who oversee the product's setup phase.

What's my experience with pricing, setup cost, and licensing?

The costs involved are low when it comes to Oracle Cloud, especially when compared to AWS.

What other advice do I have?

I am not satisfied with Oracle Cloud as a product.

Oracle Kubernetes, Oracle AI, and Oracle Analytics are good, making the database Oracle a better choice for my company.

I rate the overall product a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sharukh-Khan - PeerSpot reviewer
Sales Director at Convelox
Reseller
Jul 21, 2023
Along with automation and testing features, the tool also focuses on following the global standards set for finance
Pros and Cons
  • "The stability of the solution is very good...The technical support is good."
  • "The solution's scalability is an area with shortcomings...Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution."

What is our primary use case?

The main use case includes the use of Oracle Financing along with the automation that Oracle provides, which is embedded in the solution itself and helps the banking and insurance to move to Oracle Fusion.

What is most valuable?

There are a number of features. The main feature is automation and other features like automated testing. Additionally, every three months, Oracle makes it a point to upgrade their systems, so they are not worried about being on the old systems, which is a benefit for the customers who are dealing with us.

What needs improvement?

The area where Oracle needs to improve is the mid-level customers for whom they can come up with some solutions other than Oracle NetSuite. Oracle NetSuite is meant for mid-level markets, but customers are willing to move to Oracle Fusion instead of opting for Oracle NetSuite. Oracle needs to properly convey that message to the customers and the market so that mid-level customers can use Oracle Fusion. Right now, Oracle Fusion software is meant for enterprise-sized customers, and as per the mindset of the current market, mid-level customers don't plan to buy Oracle Fusion Cloud ERP. Oracle NetSuite is an option for very small-scale businesses. I spend a lot of time explaining to mid-level customers that they can buy Oracle Fusion.

The solution's scalability is an area with shortcomings, because of which it needs a lot of improvement. Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution.

For how long have I used the solution?

I have been using Oracle Cloud Platform for almost three years. We are a company dealing with one of the partners of Oracle. We provide Oracle to the end customers in the market.

What do I think about the stability of the solution?

The stability of the solution is very good. I would rate the stability of Oracle Cloud Platform a ten out of ten.

What do I think about the scalability of the solution?

My company has a big set of clients, including enterprises and public sector customers.

I would rate the scalability of the solution a five out of ten.

How are customer service and support?

The technical support is good. I would rate the technical support for the solution an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup somewhere around seven. The solution is deployed on the public cloud in our organization.

The time taken for deployment depends on the customer's complexity. Approximately it may take around three to four months.

As for the steps for deployment, every customer's requirement has to be considered, and the implementation should be started at the preferred time when the customer wants it. The customer's cooperation is more important to make sure that the implementation is done properly. It is not Oracle but the customer and the implementation part that plays a key role in the deployment phase.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I would rate the pricing as ten out of ten, where one is cheap and ten is expensive. 

There are no additional costs involved in Oracle Cloud Platform other than the licensing fees.

What other advice do I have?

My only advice to those planning to use it is that they need to move from a customized way of working with their ERP to standardization because Oracle Fusion is all about standardizing the global standard of Oracle Financial Services. Oracle Fusion has adopted whatever globally is being followed. Many customers want the leverage of using their finance system the way they want it, but Oracle Fusion concentrates more on standardization and following the global standards for finance. Any customer willing to go for Oracle Fusion needs to understand that there will be certain standardization, and if you customize it, the work or benefit of Oracle Fusion gets lost. We need to move to standardization rather than making the software more customizable as per the business.

Overall, I would rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
HarishMahanta - PeerSpot reviewer
Sr PeopleSoft Consultant at People Tech
Reseller
Top 5Leaderboard
Jun 23, 2023
Has good scalability but its technical support services could be better
Pros and Cons
  • "The solution is stable."
  • "It has good scalability."
  • "It takes more time to release resources than one of its competitors."
  • "The solution's technical support services are more expensive than AWS. Also, they should expand the team to address day-to-day issues."

What is most valuable?

The solution works very well.

What needs improvement?

The solution's cost could be better. Also, it takes time to release resources compared to AWS. They should improve this particular area.

For how long have I used the solution?

We have been using the solution for nine months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Around 40% of our organization uses this solution. It has good scalability.

How are customer service and support?

The solution's technical support services are more expensive than AWS. Also, they should expand the team to address day-to-day issues.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

I rate the solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Manager Databases & Applications at Burque Corporation
Real User
Jun 19, 2023
A stable high-performance solution to run and build applications
Pros and Cons
  • "We are not using any features offered by OCI but only using virtual machines. So our data only syncs from our On-premises to cloud. The compute and performance are better than other cloud solutions."
  • "The initial setup can be made easier and the technical support team should give faster responses. Oracle can introduce the VPN service that can be directly connected to the machine and perform work directly on the server. This feature can help users."

What is our primary use case?

The solution is used for syncing all the information from our On-Premises Data Centre to the Oracle CI. We are using Oracle Infrastructure as a service.


What is most valuable?

We are not using any features offered by OCI but only using virtual machines. So our data only syncs from our On-premises to cloud. The compute and performance are better than other cloud solutions.


What needs improvement?

The initial setup can be made easier and the technical support team should give faster responses.

Oracle can introduce the VPN service that can be directly connected to the machine and perform work directly on the server. This feature can help users.


For how long have I used the solution?

I have been using Oracle Cloud Platform for more than four years.


What do I think about the stability of the solution?

It is a stable solution. I rate the stability a nine out of ten.


What do I think about the scalability of the solution?

For its scalability, there should be provision that we can build a scale up or down scale on a running system.Whenever we scale up or down scale, we have to shut down the system and then apply it to do the configuration. I rate the scalability an eight out of ten.


How are customer service and support?

The technical support is very slow. Recently, I raised a concern for MFA but did not get any response for eight days. After I escalated it to the manager I got a response. I rate the support a five out of ten.


How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very complex. I have faced difficulty configuring a new region. We already deployed from one region to another region, but I faced a lot of the problem when configuring the new region.Another issue that I was faced was when I am allowing any other server or any other IP, to access from the effectuation basis but there is no feature to allow me chose the server by server name. There should be a provision to allow firewall by server name or you can set the domain name. But at present its only based on IP.


What was our ROI?

As the solution is a bit expensive, the Return On Investment will take one to two years to show.


What's my experience with pricing, setup cost, and licensing?

Oracle Cloud Platform is a bit costly. You can always bring your own license or subscribe to the SaaS option, but the SaaS option is very costly.

I rate the pricing a six out of ten.



What other advice do I have?

I rate the overall solution an eight out of ten.


Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1798023 - PeerSpot reviewer
engineering technician at a retailer with 10,001+ employees
Reseller
Oct 21, 2022
Easy to set up, able to run large platforms, and helpful for taking clients that have multiple sites
Pros and Cons
  • "I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture."
  • "From a Kenyan or African perspective, Oracle and Microsoft have a very good footprint across all the countries we operate in."
  • "The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using."
  • "The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult."

What is our primary use case?

Our specialty is insurance software. We were primarily vendors for software licensing, but we've transitioned our product to the cloud in the last two years.

The deployment depends on what a client wants. We use public clouds for clients that are willing to take our products as a SaaS model. For the ones that are on-prem, we split the load between the core platform, which is on-prem, and non-essential services, which are on the cloud.

What is most valuable?

I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture.

What needs improvement?

The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using.

For how long have I used the solution?

It has been two years. 

What do I think about the scalability of the solution?

All our clients are enterprise clients. We don't have any small clients.

The main challenge that we have with scalability is the opacity and the pricing. Pricing becomes a challenge because you're not very clear on at what point in time you'll be breaking or you'll be exceeding the size you already acquired. That is the challenge, but Oracle powers some of the biggest cloud platforms in the world, and so do AWS and Azure. All of them have the ability and skill to run very large platforms. 

How are customer service and support?

They have an office locally. Amazon has only just started an office locally. Microsoft has been here for a long time. We've been Oracle Partners for 22 years, So, we're familiar with them anyway.

How was the initial setup?

I know it's very straightforward. Microsoft Azure, Oracle Cloud, and Amazon AWS have some sort of out-of-the-box packages that you can purchase. Oracle also has a sandbox environment that they can provision for you to be able to set up your operation just to try it out. So, the setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing is complex, but as partners, we can get away with quite a bit of discounting because we deal with them directly. 

I would rate their pricing probably a one or two out of five because they're quite expensive. Microsoft Azure will probably be the cheapest because depending on the Microsoft product that you have, they have some sort of bundling. There are things that they give you to get you onto Azure. AWS is probably somewhere in the middle.

What other advice do I have?

We work in a very narrow space. Our specialty is insurance software. We have an insurance ERP. We are an ISV. So, we make our own software. In the sub-Saharan African market, we're, in a way, the largest vendor. So, our recommendation for the clientele that we serve would ideally be Oracle. 

There are a lot of data laws that are being enacted. Kenya is one of the big ones enacting data access and data sovereignty laws, which is probably denting a lot of cloud offerings. However, there are a lot of co-located operations where people are providing data centers within the country. The in-country cloud providers, such as MTN and Liquid Intelligent Technologies, give you a lot more flexibility. In that scenario, you get a lot of flexibility in hybridizing the cloud setup that you have, and all three of them would work pretty much the same way. From a Kenyan or African perspective, Oracle and Microsoft have a very good footprint across all the countries we operate in. We're in eight countries now. Amazon AWS is only just starting in Kenya. I don't know if they're anywhere else. They might be in Ghana, Nigeria, and South Africa. So, they would have a hub-and-spoke type model in terms of how you'd be able to support it. If I were to recommend anything, it would be Oracle Cloud and Microsoft Azure.

I would rate Oracle Cloud a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller/Partner
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Updated: June 2026
Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.