The main use case includes the use of Oracle Financing along with the automation that Oracle provides, which is embedded in the solution itself and helps the banking and insurance to move to Oracle Fusion.
Sales Director at Convelox
Along with automation and testing features, the tool also focuses on following the global standards set for finance
Pros and Cons
- "The stability of the solution is very good...The technical support is good."
- "The solution's scalability is an area with shortcomings...Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution."
What is our primary use case?
What is most valuable?
There are a number of features. The main feature is automation and other features like automated testing. Additionally, every three months, Oracle makes it a point to upgrade their systems, so they are not worried about being on the old systems, which is a benefit for the customers who are dealing with us.
What needs improvement?
The area where Oracle needs to improve is the mid-level customers for whom they can come up with some solutions other than Oracle NetSuite. Oracle NetSuite is meant for mid-level markets, but customers are willing to move to Oracle Fusion instead of opting for Oracle NetSuite. Oracle needs to properly convey that message to the customers and the market so that mid-level customers can use Oracle Fusion. Right now, Oracle Fusion software is meant for enterprise-sized customers, and as per the mindset of the current market, mid-level customers don't plan to buy Oracle Fusion Cloud ERP. Oracle NetSuite is an option for very small-scale businesses. I spend a lot of time explaining to mid-level customers that they can buy Oracle Fusion.
The solution's scalability is an area with shortcomings, because of which it needs a lot of improvement. Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution.
For how long have I used the solution?
I have been using Oracle Cloud Platform for almost three years. We are a company dealing with one of the partners of Oracle. We provide Oracle to the end customers in the market.
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What do I think about the stability of the solution?
The stability of the solution is very good. I would rate the stability of Oracle Cloud Platform a ten out of ten.
What do I think about the scalability of the solution?
My company has a big set of clients, including enterprises and public sector customers.
I would rate the scalability of the solution a five out of ten.
How are customer service and support?
The technical support is good. I would rate the technical support for the solution an eight out of ten.
How was the initial setup?
On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup somewhere around seven. The solution is deployed on the public cloud in our organization.
The time taken for deployment depends on the customer's complexity. Approximately it may take around three to four months.
As for the steps for deployment, every customer's requirement has to be considered, and the implementation should be started at the preferred time when the customer wants it. The customer's cooperation is more important to make sure that the implementation is done properly. It is not Oracle but the customer and the implementation part that plays a key role in the deployment phase.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I would rate the pricing as ten out of ten, where one is cheap and ten is expensive.
There are no additional costs involved in Oracle Cloud Platform other than the licensing fees.
What other advice do I have?
My only advice to those planning to use it is that they need to move from a customized way of working with their ERP to standardization because Oracle Fusion is all about standardizing the global standard of Oracle Financial Services. Oracle Fusion has adopted whatever globally is being followed. Many customers want the leverage of using their finance system the way they want it, but Oracle Fusion concentrates more on standardization and following the global standards for finance. Any customer willing to go for Oracle Fusion needs to understand that there will be certain standardization, and if you customize it, the work or benefit of Oracle Fusion gets lost. We need to move to standardization rather than making the software more customizable as per the business.
Overall, I would rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Manager Databases & Applications at Burque Corporation
A stable high-performance solution to run and build applications
Pros and Cons
- "We are not using any features offered by OCI but only using virtual machines. So our data only syncs from our On-premises to cloud. The compute and performance are better than other cloud solutions."
- "The initial setup can be made easier and the technical support team should give faster responses. Oracle can introduce the VPN service that can be directly connected to the machine and perform work directly on the server. This feature can help users."
What is our primary use case?
The solution is used for syncing all the information from our On-Premises Data Centre to the Oracle CI. We are using Oracle Infrastructure as a service.
What is most valuable?
We are not using any features offered by OCI but only using virtual machines. So our data only syncs from our On-premises to cloud. The compute and performance are better than other cloud solutions.
What needs improvement?
The initial setup can be made easier and the technical support team should give faster responses.
Oracle can introduce the VPN service that can be directly connected to the machine and perform work directly on the server. This feature can help users.
For how long have I used the solution?
I have been using Oracle Cloud Platform for more than four years.
What do I think about the stability of the solution?
It is a stable solution. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
For its scalability, there should be provision that we can build a scale up or down scale on a running system.Whenever we scale up or down scale, we have to shut down the system and then apply it to do the configuration. I rate the scalability an eight out of ten.
How are customer service and support?
The technical support is very slow. Recently, I raised a concern for MFA but did not get any response for eight days. After I escalated it to the manager I got a response. I rate the support a five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is very complex. I have faced difficulty configuring a new region. We already deployed from one region to another region, but I faced a lot of the problem when configuring the new region.Another issue that I was faced was when I am allowing any other server or any other IP, to access from the effectuation basis but there is no feature to allow me chose the server by server name. There should be a provision to allow firewall by server name or you can set the domain name. But at present its only based on IP.
What was our ROI?
As the solution is a bit expensive, the Return On Investment will take one to two years to show.
What's my experience with pricing, setup cost, and licensing?
Oracle Cloud Platform is a bit costly. You can always bring your own license or subscribe to the SaaS option, but the SaaS option is very costly.
I rate the pricing a six out of ten.
What other advice do I have?
I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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DBA Competency Manager at 4iApps
Excellent performance and processing, but support and security need improvement
Pros and Cons
- "The performance and processing capability are excellent."
- "Oracle support could be better; we had cases where certain regions experienced specific issues and received little help from Oracle."
What is our primary use case?
We primarily use the platform to host Oracle ERP and Oracle databases. We're a service-oriented company, and we provide solutions to our clients.
What is most valuable?
The performance and processing capability are excellent.
What needs improvement?
We faced issues building a disaster recovery site.
Oracle support could be better; we had cases where certain regions experienced specific issues and received little help from Oracle.
Sometimes when we're doing a cloud migration, we get generic error messages, which makes it challenging to figure out the issue. Relevant and easy-to-interpret log messages would make finding and resolving issues easier.
Recently, Oracle said they were facing an issue with malware and that we needed to apply the latest security vulnerability patch. Our question is, if Oracle Cloud has a lot of security at the network level, how does malware get into the system? They also say Linux is supposed to be unbreakable, so we have some security concerns. We discovered an issue in our private cloud where a process was consuming too much CPU, and Oracle told us it was due to a malware attack. The security needs to be better.
For how long have I used the solution?
We've been using Oracle Cloud for almost three years.
What do I think about the stability of the solution?
We faced a few stability issues, but overall I rate it eight out of ten.
What do I think about the scalability of the solution?
The scalability is excellent, so I rate the platform ten out of ten here. We migrated ten of our clients to Oracle Cloud.
How are customer service and support?
We have an issue, and we've been waiting for an Oracle expert to help us for over a month. They should be able to find out what is happening quickly, but the process is dragging on.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment is of average complexity; it is neither difficult nor straightforward.
What's my experience with pricing, setup cost, and licensing?
The price is middling; it's not the most expensive product, but there is still some room for it to be more flexible.
What other advice do I have?
I rate the solution seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Deliver Head - Database and Infrastructure Cloud Services at Tech Mahindra Limited
Flexible and high-performing, with high availability and excellent technical support
Pros and Cons
- "Oracle Cloud has wonderful features and offerings as a service. It's not just a pure-play cloud product or SaaS application. It has a complete suite from infrastructure to platform as a service to software as a service, and this is what I find most valuable in Oracle Cloud. For infrastructure on the cloud or infrastructure as a service on the cloud, there's OCI (Oracle Cloud Infrastructure). Oracle Cloud is easily available. You just click it. I also found the feature of creating a landing zone valuable. Oracle Cloud is also very flexible as it lets you have a hybrid cloud model along with other cloud solutions. I also like that it offers good management on the cloud. Oracle Cloud is ready to use as a service, and that's wonderful because the time to market is very quick. I also like that Oracle Cloud offers high performance and high availability. A lot of people claim that there's high availability in their companies' cloud operations, but technically speaking, pure high availability in today's context is found in Oracle Cloud."
- "What I'd like to see from Oracle Cloud is an option for the customer to have a single portal to manage and monitor not just Oracle Cloud, but some of the on-premise products in the hybrid scenario as well. If it can be shipped out as an out-of-the-box solution, that would be wonderful. It's not so easy, but for a company like Oracle, it shouldn't be a problem. Many customers go through a lot of effort and burn money to achieve this, so it's an opportunity for Oracle to provide it for customers looking for this type of solution."
What is our primary use case?
Oracle Cloud has many use cases, and even open-source or non-Oracle products can be hosted on it. Some customers of my company even host SAP applications on Oracle Cloud. People use it for healthcare applications and other third-party applications. People also use it for development purposes.
Oracle has Development Cloud Services bundled with Java, so people use it for application development. Oracle Cloud is also being used for high-performance computing, for example, in wireless industries with crash tests or speed tests that create a huge amount of data in a short period.
Other use cases for Oracle Cloud include large-scale migrating and hosting of databases, for example, enterprise-class databases and open-source databases, which is something that my company does.
Oracle Cloud is also used for hosting ERP products such as SAP Oracle, Oracle ERP, EQL, JD Edwards, etc. It's also used for engineering, for example, GIS applications.
Currently, my company has one customer doing a POC and plans to go live in early 2023, once the POC is approved. For this customer, Oracle Cloud will be utilized for multiple GIS applications, collecting location data through IoT, etc.
Oracle Cloud has multiple use cases. In the area of data management, there's the Oracle Data Lakehouse which is a complete suite of services for managing both structured and unstructured data from different sources. My company works with various customers on multiple use cases. These are customers from different industries involved in different scenarios. One healthcare customer is analyzing the high volume of data multidimensionally with patients, particularly through predictive analysis of certain treatments. Because of in-built products on Oracle Cloud, my team can do some of the concepts based on what industry leaders have in mind. My team can translate that into action points very quickly.
Other use cases of Oracle Cloud include tech management, ERP, and geological information systems. You can also use it for asset reports, maintenance reports, and utility management such as electricity, water, telephone, etc. It can also be utilized for transportation, traffic management, management of parking spaces for large cities or large building complexes, etc. Oracle Cloud can help in building applications for a smart city. It's suitable for a lot of use cases. You just need to utilize, model, configure, and implement Oracle Cloud.
What is most valuable?
Oracle Cloud has wonderful features and offerings as a service. It's not just a pure-play cloud product or SaaS application. It has a complete suite from infrastructure to platform as a service to software as a service, and this is what I find most valuable in Oracle Cloud. For infrastructure on the cloud or infrastructure as a service on the cloud, there's OCI (Oracle Cloud Infrastructure).
Oracle Cloud is easily available. You just click it. I also found the feature of creating a landing zone valuable. Oracle Cloud is also very flexible as it lets you have a hybrid cloud model along with other cloud solutions. I also like that it offers good management on the cloud.
Oracle Cloud is ready to use as a service, and that's wonderful because the time to market is very quick.
I also like that Oracle Cloud offers high performance and high availability. A lot of people claim that there's high availability in their companies' cloud operations, but technically speaking, pure high availability in today's context is found in Oracle Cloud.
What needs improvement?
What I'd like to see from Oracle Cloud is an option for the customer to have a single portal to manage and monitor not just Oracle Cloud, but some of the on-premise products in the hybrid scenario as well. If it can be shipped out as an out-of-the-box solution, that would be wonderful. It's not so easy, but for a company like Oracle, it shouldn't be a problem.
Many customers go through a lot of effort and burn money to achieve this, so it's an opportunity for Oracle to provide it for customers looking for this type of solution.
For how long have I used the solution?
I've been working with Oracle Cloud for fifteen years.
What do I think about the stability of the solution?
Oracle Cloud is a stable solution. My team has been using it for a good amount of time and it's very stable.
What do I think about the scalability of the solution?
Oracle Cloud has good scalability. To a certain level, you can scale it without even issuing a separate PO. Beyond that, you can always get in touch with the Oracle team and discuss how to scale Oracle Cloud.
How are customer service and support?
The technical support for Oracle Cloud is excellent.
How was the initial setup?
The initial setup for Oracle Cloud is easy, but after you purchase it, you have to wait for the Oracle representative to onboard you to the cloud. Oracle may have a specific reason for this step, so I won't tell Oracle to automate it. If there's a scope to do it, then it's all well and good. Otherwise, Oracle should solve this.
What was our ROI?
Some customers enjoyed ROI from Oracle Cloud. From an operations point of view, sixty percent of the customers who've embraced the latest versions of Oracle Cloud were able to optimize the cost of the operations within the first three quarters.
What's my experience with pricing, setup cost, and licensing?
The price for Oracle Cloud may seem expensive, but if you start comparing features and what Oracle offers, you'll realize that the pricing for Oracle Cloud is competitive.
If you consider every aspect of Oracle Cloud, you'll see that its price tag is reasonable because it has a good user interface, user experience, and management. Oracle Cloud is a sophisticated infrastructure and the level of management it allows you to enjoy isn't available in other solutions, so I wouldn't worry about needing to invest huge money into it because it's a wonderful product to use.
What other advice do I have?
My company is a partner of Oracle Cloud, and it deals with different versions for clients. My team is supporting all versions of Oracle Cloud, but now customers prefer the latest version because of the digital transformations across all industries and all regions of the world.
Across all regions and verticals, in the customer community, people worry about multiple aspects in terms of security, scalability, etc. My advice is when you're planning to migrate to Oracle Cloud or any other public cloud, I can say that Oracle Cloud has all features, for example, routine security and all other features bundled, without any extra costs. Data egress is also free up to 10GB. From compliance and regulatory perspectives, it's all in place in every region Oracle Cloud operates. This is what you should look into, especially if you're an enterprise-class customer when you need to host your business or enterprise applications, or any mission-critical applications. You should seriously look into it and utilize Oracle Cloud because it's compliant in all areas and aspects.
My rating for Oracle Cloud is nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT & Digital Delivery Head- EPCI Projects - EMEA at McDermott International
Accessible and easy to maintain but requires some training
Pros and Cons
- "It's a cloud, so it is easy to access anywhere."
- "It does require some training in order to be able to use it effectively."
What is our primary use case?
I'm primarily using it for approving purchases and dealing with purchase invoices and Oracle HCM, an HR-related product for evaluations of myself and my employees.
What is most valuable?
We like the accessibility. It's a cloud, so it is easy to access anywhere.
We're always on the latest version as it updates automatically. However, there are some checks or controls by respective companies. If they don't want to go on the updated version immediately, they don't need to.
The product is easy to maintain.
I love that all the things I need are in one place.
It is stable and reliable.
What needs improvement?
Since it is on the cloud, you often have to deal with network issues.
Speed can be an issue as well.
It does require some training in order to be able to use it effectively.
For how long have I used the solution?
I've been using the solution for four years. It's been a while.
What do I think about the stability of the solution?
The product is quite stable. It's reliable. The only issue is if you have network issues, you'll have trouble accessing the cloud.
How are customer service and support?
We contact our support, and if they cannot figure out the issue, they will go to Oracle. I don't deal with Oracle directly.
What's my experience with pricing, setup cost, and licensing?
This solution requires licensing.
What other advice do I have?
We're a customer and end-user.
I'm not sure which version of the solution we're using. It's on the cloud; therefore, the latest version is always used.
The solution can be a bit difficult, and new users need to be prepared for that. They need to connect with Oracle and learn more about it in order to understand it better. Then, it gets easier to use.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at PricewaterhouseCoopers
A scalable and reasonably priced solution that enables users to create their own reports
Pros and Cons
- "The product enables users to create their own reports."
- "The product features related to the manufacturing domain must be improved."
What is our primary use case?
We use the solution in insurance and financial institutions like banks.
What is most valuable?
The solution is better than its previous on-premise version. The on-premise version was not flexible enough for end-user reporting requirements. The product enables users to create their own reports. It is really helpful.
What needs improvement?
The product is not stable enough for our SCM client’s requirements. The clients' requirements are not feasible for the out-of-the-box solution. The product features related to the manufacturing domain must be improved.
For how long have I used the solution?
I have been using the solution for five to six years.
What do I think about the stability of the solution?
The tool is not stable. We ended up doing additional tasks to fulfill the client’s requirements. It is not that flexible.
What do I think about the scalability of the solution?
The solution is scalable. Our customers are mainly enterprise-level businesses.
How are customer service and support?
The technical support is very good. It has improved over the last few years. Now, we get better responses from the engineers.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation is very easy. The time taken for deployment depends on the volume of the configuration. Generally, it can be done within one or two days. We have one SME and another person to support the SME in configuring the product. It is very easy to maintain the tool.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is reasonable compared to other tools in the market. We pay a yearly subscription. Our clients mainly pay the initial license cost and the yearly subscription fee.
What other advice do I have?
If someone wants to implement the product for a new client, they must understand the features and functionalities available out of the box. I would rate the tool a ten out of ten for the finance modules, but I would rate it a seven for manufacturing. Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technology special at a tech vendor with 10,001+ employees
A secure, consistent and powerful product with a great technical support team
Pros and Cons
- "It is a stable solution...Since it is a cloud solution, I can say it is a scalable product."
- "The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price."
What is most valuable?
I like the consistency that the solution offers to its uses. I also like how secure and powerful the solution is since I haven't had to deal with any issues from my company's customers. In general, my company's customers who use Oracle Cloud Platform are happy. I found the implementation process of the solution to be good.
What needs improvement?
The research and development team working at Oracle and Microsoft are doing their best to improve the product.
The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price.
For how long have I used the solution?
I have been working as a senior account manager selling Oracle Cloud Platform since Oracle offers more than 90 products.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
Since it is a cloud solution, I can say it is a scalable product.
How are customer service and support?
The solution's technical support has been perfect for me.
Which solution did I use previously and why did I switch?
I rate my experience with Microsoft a nine out of ten. SAP also offers powerful tools but does not match the same level as Microsoft or Oracle.
How was the initial setup?
I wasn't involved in the deployment process of Oracle Cloud Platform since my job was to only sell it.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
In Oracle Cloud Platform, one needs to make payments towards the subscription charges.
What other advice do I have?
I recommend Oracle Cloud Platform to those who plan to use it. I also recommend Microsoft products to others. Products from Oracle and Microsoft are very powerful.
I rate the overall product a five or six out of ten for Egypt. From a global perspective, I rate the overall product a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Oracle Database Administrator at Educational Testing Service
An easy-to-use solution that has unlimited scalability and a great user experience
Pros and Cons
- "The solution is easy to use."
- "The deployment from on-premises to the cloud is a bit complicated."
What is most valuable?
The solution is easy to use. The user experience is very well set up. The product is easy to understand and navigate.
What needs improvement?
The deployment from on-premises to the cloud is a bit complicated.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The scalability is unlimited. I rate the scalability a ten out of ten. About ten people in the organization use the product.
How was the initial setup?
I rate the ease of initial setup a seven out of ten. As we go deeper into the solution, it becomes a little difficult, and we would need to refer to the documentation quite a bit. So, in the beginning, it's easy, but as we go deeper, it gets difficult.
What about the implementation team?
The deployment takes about ten minutes. We need to give email and code details to have an account.
What's my experience with pricing, setup cost, and licensing?
I rate the solution’s pricing an eight out of ten.
What other advice do I have?
I am using the latest version of the product. The product is one of the biggest cloud supporters. If someone works with Oracle, it is definitely worth learning it. It is growing faster than other cloud supplies like Azure and AWS. Overall, I rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Reseller
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