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Manager Databases & Applications at Burque Corporation
Real User
Dec 27, 2023
Reliable for business intelligence needs with an easy setup
Pros and Cons
  • "I haven't experienced any instability or downtime in Oracle Cloud over the past three years. It is scalable The support team was good. The initial setup is straightforward to configure. I rate the solution a nine out of ten with ten being the highest."
  • "The product’s pricing should be reduced."

What is our primary use case?

We mainly use the solution for Oracle databases and BI purposes.

What needs improvement?

The product’s pricing should be reduced.

For how long have I used the solution?

I have been using this solution for over five years.


What do I think about the stability of the solution?

I haven't experienced any instability or downtime in Oracle Cloud over the past three years.

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October 2026
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What do I think about the scalability of the solution?

It is scalable and suitable for large companies looking to upgrade.

How are customer service and support?

I contacted their customer support when I encountered issues with my VM due to incorrect configuration of certain parameters. The support team was good.

Which solution did I use previously and why did I switch?

We have not used any other solution besides Oracle Cloud.

How was the initial setup?

The initial setup is straightforward to configure.

What's my experience with pricing, setup cost, and licensing?

The solution is overpriced. I rate the pricing a nine out of ten with ten being expensive.

What other advice do I have?

Overall, I rate the solution a nine out of ten with ten being the highest.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Narender Singh - PeerSpot reviewer
Principal Consultant at PricewaterhouseCoopers
Real User
Oct 9, 2023
A scalable and reasonably priced solution that enables users to create their own reports
Pros and Cons
  • "The product enables users to create their own reports."
  • "The product features related to the manufacturing domain must be improved."

What is our primary use case?

We use the solution in insurance and financial institutions like banks.

What is most valuable?

The solution is better than its previous on-premise version. The on-premise version was not flexible enough for end-user reporting requirements. The product enables users to create their own reports. It is really helpful.

What needs improvement?

The product is not stable enough for our SCM client’s requirements. The clients' requirements are not feasible for the out-of-the-box solution. The product features related to the manufacturing domain must be improved.

For how long have I used the solution?

I have been using the solution for five to six years.

What do I think about the stability of the solution?

The tool is not stable. We ended up doing additional tasks to fulfill the client’s requirements. It is not that flexible.

What do I think about the scalability of the solution?

The solution is scalable. Our customers are mainly enterprise-level businesses.

How are customer service and support?

The technical support is very good. It has improved over the last few years. Now, we get better responses from the engineers.

How would you rate customer service and support?

Positive

How was the initial setup?

The installation is very easy. The time taken for deployment depends on the volume of the configuration. Generally, it can be done within one or two days. We have one SME and another person to support the SME in configuring the product. It is very easy to maintain the tool.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is reasonable compared to other tools in the market. We pay a yearly subscription. Our clients mainly pay the initial license cost and the yearly subscription fee.

What other advice do I have?

If someone wants to implement the product for a new client, they must understand the features and functionalities available out of the box. I would rate the tool a ten out of ten for the finance modules, but I would rate it a seven for manufacturing. Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Buyer's Guide
Oracle Cloud Infrastructure (OCI)
October 2026
Learn what your peers think about Oracle Cloud Infrastructure (OCI). Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.
Hamid M. Hamid - PeerSpot reviewer
Data architect at Banking Sector
Real User
Oct 4, 2023
An easy-to-use and scalable tool with an easy initial setup phase
Pros and Cons
  • "The initial setup of Oracle Cloud is simple...It is a scalable solution."
  • "Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly."

What is our primary use case?

One of the use cases of Oracle Cloud is that it helps use Oracle Database as a Service. In my company, the one database that we have on the cloud is supported, operated, and maintained by Oracle.

What is most valuable?

The solution's most valuable features are that it is easy to use and scalable. One of the best things about Oracle Cloud is that you need not worry about the underlying infrastructure it was deployed with since it allows you to increase the capacity with just one click.

If you want more CPUs, you can increase the overall number in your environment.

What needs improvement?

I don't have sufficient experience with Oracle Cloud to be able to comment on the areas where improvements are required.

Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly.

For how long have I used the solution?

I have experience with Oracle Cloud. I do not directly use Oracle Cloud, but I use the tool for a client of my company who uses the product.

What do I think about the scalability of the solution?

It is a scalable solution. You just need to consider increasing your resources to use the solution's scalability features.

There aren't multiple users of the solution in my company. Only one person in my company uses the solution. My company uses Oracle Database in Oracle Cloud to create and use persistent stores. We also use Oracle Cloud in our company in relation to persistent data.

How are customer service and support?

Even though my company has used the product's technical support, I am not the person who spoke with Oracle's technical team.

How was the initial setup?

The initial setup of Oracle Cloud is simple.

During the setup phase of Oracle Cloud, you just need to click to deal with the provisioning part, after which the tool provides you with assistance, especially regarding the CPUs and RAM you need.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The product offers a subscription-based licensing model. Though I am not sure, there are payments to be made to Oracle at the end of every quarter.

What other advice do I have?

I rate the overall tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AhmedEssam - PeerSpot reviewer
Technology Special at 0
Real User
Sep 18, 2023
A secure, consistent and powerful product with a great technical support team
Pros and Cons
  • "It is a stable solution...Since it is a cloud solution, I can say it is a scalable product."
  • "I like the consistency that the solution offers to its uses, and I also like how secure and powerful the solution is since I haven't had to deal with any issues from my company's customers."
  • "The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price."

What is most valuable?

I like the consistency that the solution offers to its uses. I also like how secure and powerful the solution is since I haven't had to deal with any issues from my company's customers. In general, my company's customers who use Oracle Cloud Platform are happy. I found the implementation process of the solution to be good.

What needs improvement?

The research and development team working at Oracle and Microsoft are doing their best to improve the product.

The pricing model of Oracle Cloud Platform is an area of concern. Oracle Cloud Platform should be made available at a cheap price.

For how long have I used the solution?

I have been working as a senior account manager selling Oracle Cloud Platform since Oracle offers more than 90 products.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Since it is a cloud solution, I can say it is a scalable product.

How are customer service and support?

The solution's technical support has been perfect for me.

Which solution did I use previously and why did I switch?

I rate my experience with Microsoft a nine out of ten. SAP also offers powerful tools but does not match the same level as Microsoft or Oracle.

How was the initial setup?

I wasn't involved in the deployment process of Oracle Cloud Platform since my job was to only sell it.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

In Oracle Cloud Platform, one needs to make payments towards the subscription charges.

What other advice do I have?

I recommend Oracle Cloud Platform to those who plan to use it. I also recommend Microsoft products to others. Products from Oracle and Microsoft are very powerful.

I rate the overall product a five or six out of ten for Egypt. From a global perspective, I rate the overall product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
System Administrator at MSTC
Real User
Top 20
Sep 11, 2023
A solution that requires a simple setup phase but needs to improve its technical support team's speed of response
Pros and Cons
  • "It is a stable solution since it offers a very powerful performance to its users."
  • "Database instances and computer storage are areas with shortcomings in the product that need improvement."

What is our primary use case?

My company uses Oracle Cloud for our infrastructure as a service cloud.

What needs improvement?

Database instances and computer storage are areas with shortcomings in the product that need improvement.

The product's technical support team must improve their speed of response.

Oracle Cloud is not an easy tool to use, so I would like to see it offer faster connectivity and better migration capabilities in the future.

For how long have I used the solution?

I have been using Oracle Cloud for two years. I use the solution in my company as our company is a customer of Oracle. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution since it offers a very powerful performance to its users.

What do I think about the scalability of the solution?

My company has more than 100 users of the product, with around 12 administrators.

How are customer service and support?

I am satisfied with the solution's technical support. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with AWS. Oracle Cloud is available at a low cost compared to AWS. Compared to Oracle Cloud, AWS offers more services and quality at a high cost.

AWS also provides a database and S3 as a part of their services. Oracle is more easy to learn, while AWS is hard to learn.

How was the initial setup?

The initial setup of Oracle Cloud was very simple.

Our company has senior engineers who oversee the product's setup phase.

What's my experience with pricing, setup cost, and licensing?

The costs involved are low when it comes to Oracle Cloud, especially when compared to AWS.

What other advice do I have?

I am not satisfied with Oracle Cloud as a product.

Oracle Kubernetes, Oracle AI, and Oracle Analytics are good, making the database Oracle a better choice for my company.

I rate the overall product a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wynand Mulder - PeerSpot reviewer
Oracle Database Administrator at Educational Testing Service
Real User
Jul 12, 2023
An easy-to-use solution that has unlimited scalability and a great user experience
Pros and Cons
  • "The solution is easy to use."
  • "The deployment from on-premises to the cloud is a bit complicated."

What is most valuable?

The solution is easy to use. The user experience is very well set up. The product is easy to understand and navigate.

What needs improvement?

The deployment from on-premises to the cloud is a bit complicated.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability is unlimited. I rate the scalability a ten out of ten. About ten people in the organization use the product.

How was the initial setup?

I rate the ease of initial setup a seven out of ten. As we go deeper into the solution, it becomes a little difficult, and we would need to refer to the documentation quite a bit. So, in the beginning, it's easy, but as we go deeper, it gets difficult.

What about the implementation team?

The deployment takes about ten minutes. We need to give email and code details to have an account.

What's my experience with pricing, setup cost, and licensing?

I rate the solution’s pricing an eight out of ten.

What other advice do I have?

I am using the latest version of the product. The product is one of the biggest cloud supporters. If someone works with Oracle, it is definitely worth learning it. It is growing faster than other cloud supplies like Azure and AWS. Overall, I rate the product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Reseller
PeerSpot user
HarishMahanta - PeerSpot reviewer
Sr PeopleSoft Consultant at People Tech
Reseller
Jun 23, 2023
Has good scalability but its technical support services could be better
Pros and Cons
  • "The solution is stable."
  • "It has good scalability."
  • "It takes more time to release resources than one of its competitors."
  • "The solution's technical support services are more expensive than AWS. Also, they should expand the team to address day-to-day issues."

What is most valuable?

The solution works very well.

What needs improvement?

The solution's cost could be better. Also, it takes time to release resources compared to AWS. They should improve this particular area.

For how long have I used the solution?

We have been using the solution for nine months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Around 40% of our organization uses this solution. It has good scalability.

How are customer service and support?

The solution's technical support services are more expensive than AWS. Also, they should expand the team to address day-to-day issues.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

I rate the solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Deputy General Manager at Vodafone
Real User
Jun 21, 2023
A stable solution from the leader of cloud technology
Pros and Cons
  • "I am impressed with the tool's upscaling and resiliency features."
  • "The tool is a leader in cloud technology and it is very professional."
  • "The solution needs to improve the discovery and assessment of the existing infrastructure."

What is our primary use case?

We use the solution to migrate the legacy infrastructure to the Oracle cloud.

What is most valuable?

I am impressed with the tool's upscaling and resiliency features.

What needs improvement?

The solution needs to improve the discovery and assessment of the existing infrastructure.

For how long have I used the solution?

I have been working with the product for two to three years.

What do I think about the stability of the solution?

I would rate the tool's stability a ten out of ten.

What do I think about the scalability of the solution?

I would rate the tool's scalability a ten out of ten.

How are customer service and support?

We have dedicated premium support and it's good.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate the solution's setup a seven out of ten. The tool's deployment takes around four to five hours to complete. Initial discovery and assessment should be conducted for the existing infrastructure. Post that you can conduct the migration activities.

What other advice do I have?

I would rate the solution an eight out of ten. The tool is a leader in cloud technology and it is very professional. It has pretty good skills and knowledge in terms of providing support during the actual migration.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2213490 - PeerSpot reviewer
Senior Technical Program Manager at a transportation company with 10,001+ employees
Real User
Jun 21, 2023
Helps us to use as a central ERP and HCM
Pros and Cons
  • "The product helps us to use it as a central ERP and HCM."
  • "The solution needs improvement in support, performance, and features."

What is our primary use case?

The product helps us to use it as a central ERP and HCM.

What needs improvement?

The solution needs improvement in support, performance, and features. 

For how long have I used the solution?

I have been working with the solution for four years. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I would rate the tool's proactive support an eight out of ten. 

How would you rate customer service and support?

Negative

How was the initial setup?

yUThe tool's implementation was straightforward and took around three months to complete. 

What other advice do I have?

I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager Databases & Applications at Burque Corporation
Real User
Jun 19, 2023
A stable high-performance solution to run and build applications
Pros and Cons
  • "We are not using any features offered by OCI but only using virtual machines. So our data only syncs from our On-premises to cloud. The compute and performance are better than other cloud solutions."
  • "The initial setup can be made easier and the technical support team should give faster responses. Oracle can introduce the VPN service that can be directly connected to the machine and perform work directly on the server. This feature can help users."

What is our primary use case?

The solution is used for syncing all the information from our On-Premises Data Centre to the Oracle CI. We are using Oracle Infrastructure as a service.


What is most valuable?

We are not using any features offered by OCI but only using virtual machines. So our data only syncs from our On-premises to cloud. The compute and performance are better than other cloud solutions.


What needs improvement?

The initial setup can be made easier and the technical support team should give faster responses.

Oracle can introduce the VPN service that can be directly connected to the machine and perform work directly on the server. This feature can help users.


For how long have I used the solution?

I have been using Oracle Cloud Platform for more than four years.


What do I think about the stability of the solution?

It is a stable solution. I rate the stability a nine out of ten.


What do I think about the scalability of the solution?

For its scalability, there should be provision that we can build a scale up or down scale on a running system.Whenever we scale up or down scale, we have to shut down the system and then apply it to do the configuration. I rate the scalability an eight out of ten.


How are customer service and support?

The technical support is very slow. Recently, I raised a concern for MFA but did not get any response for eight days. After I escalated it to the manager I got a response. I rate the support a five out of ten.


How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very complex. I have faced difficulty configuring a new region. We already deployed from one region to another region, but I faced a lot of the problem when configuring the new region.Another issue that I was faced was when I am allowing any other server or any other IP, to access from the effectuation basis but there is no feature to allow me chose the server by server name. There should be a provision to allow firewall by server name or you can set the domain name. But at present its only based on IP.


What was our ROI?

As the solution is a bit expensive, the Return On Investment will take one to two years to show.


What's my experience with pricing, setup cost, and licensing?

Oracle Cloud Platform is a bit costly. You can always bring your own license or subscribe to the SaaS option, but the SaaS option is very costly.

I rate the pricing a six out of ten.



What other advice do I have?

I rate the overall solution an eight out of ten.


Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Oracle Cloud Infrastructure (OCI) Report and get advice and tips from experienced pros sharing their opinions.