Oracle E-Business Suite Reviews and Pricing

it_user221766

Chief Information Officer / Director of Information Technology at a government with 1,001-5,000 employees

Aug 9, 2015

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We were able to switch from paper-based purchasing to an automated, centralized, and integrated solution.

What is most valuable?

Integration
Ease of use
API interface
Personalization capabilities

How has it helped my organization?

The punch-out capabilities to other vendors e-commerce sites for shopping. The county does not need to manage catalogue content. All information is exchanged electronically including purchase orders and invoices, this automation has improved county efficiencies.

Prior to Oracle, the county procurement system was antiquated and individuals typed orders on a typewriter or filled out paper forms. Orders were faxed to suppliers and delivered to a central county warehouse that farmed out orders to departments. The county was dependent upon a 20+ year old mainframe system and there was no integration between the procurement and financial systems.

With Oracle, the county switched from paper-based purchasing to an automated solution which allows departments to place orders and receive within days or a week. The Purchasing department was centralized and allows the county the ability to better manage contracts and negotiate better prices. The purchasing operations were fully integrated with back office financial systems.

What needs improvement?

Reporting, particularly in the area of public sector encumbrances.

For how long have I used the solution?

I've used it for 11 years.

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What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

10/10.

Technical Support:

9/10 - there is always room for improvement. Occasionally It takes too long to work problems and there is typically an unnecessary long list of information that has to be supplied before the analyst will start work on the issue.

Which solution did I use previously and why did I switch?

We previously used a custom mainframe solution that was developed in house. We switched because we wanted to leverage modern technology, with a vendor who would enhance their solution, and incorporate new intellectual property through acquisitions and/or mergers.

How was the initial setup?

Oracle implementations are complex and require that the customer understands, and reviews their business processes. Often time it is difficult to revert from one configuration to another. Customer need to wisely consider things like set of books and general ledger account structure and how their business processes align with best practices and what Oracle has to offer.

What about the implementation team?

We used Oracle Professional Services for our implementation. The team was extremely knowledgeable.

What was our ROI?

While I cannot provide a tangible amount for the ROI, the county has definitely seen a significant return in regards to operational efficiencies.

What's my experience with pricing, setup cost, and licensing?

The county spent $8million on licenses, training, and implementation services. Oracle offers the best deals at the end of their fiscal year in June. The licensing for Oracle is very complex, and it is best to buy only what you need. Oracle, like most vendors, is not amenable to removing products that you are no longer using/need.

Which other solutions did I evaluate?

The county did look at SAP, but decided on Oracle E-Business.

What other advice do I have?

Make sure you document and understand your business processes and how they align with the product and best practices
Ensure that you have a plan for governance and adoption
Limit the number of integrations and customizations. While Oracle API’s are good, they require strong technical resources to develop. Once developed, they are very stable and require little maintenance
Make sure you have appropriate support staff. Oracle is very complex and requires a lot of expertise to support and maintain
Make sure you have a plan to perform and keep up with upgrades. Again, upgrades require a lot of testing and it would be nice to have a dedicated team to work on upgrades
Look at Oracle’s road map for Oracle E-Business over the years. The strategy and road map keep changing

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user277482

Senior Engineer at a retailer with 10,001+ employees

Jul 22, 2015

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Although it handles standard functionalities well, we were still able to customize and enhance it easily.

What is most valuable?

It handles business application standard functionalities very, very well. It allows for easy customization and enhancements.

What needs improvement?

Sometimes with Oracle support, depending on the analyst you get, you can hit walls in trying to find answers. But they’ve gotten a lot better, so I hesitate in bringing that up.

For how long have I used the solution?

About 10-11 years by now.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

7.5/10.

Which solution did I use previously and why did I switch?

Nordstrom, my current employer, didn’t previously use a different solution.

What about the implementation team?

I think we implemented via both vendor and in-house teams, and it's worked fine.

What other advice do I have?

You should research the new cloud capabilities. It’s pretty important and a cost-effective way for a company to install.

Buyer's Guide

Oracle E-Business Suite

August 2025

Free Report: Oracle E-Business Suite Reviews and More

Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

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865,295 professionals have used our research since 2012.

it_user3372

Senior Manager of IT at a government with 1,001-5,000 employees

Mar 17, 2013

Who’s Managing Your IT Assets?

As companies continue to grow and expand, enterprise IT asset management grows increasingly important. Enterprise asset management controls the IT assets of an enterprise from budgeting and planning through end of asset life. Without a comprehensive enterprise asset management program in place, IT assets can cost far more than necessary through waste and redundancy and overly complex management and maintenance.

There are huge amounts of information gathered by many ERP, EAM, CMMS, and other systems that the dilemma for many organizations is how to identify the most relevant information. And if that wasn’t enough there is too much data being gathered in many organizations to be reasonably interpreted.

About a year ago my organizations finalized its decision to retire an out dated asset tracking program and replace it with a more scalable and reliable global ruggedized support system that combines logistics data and transportation technologies. We wanted to improve our response time during emergencies and enhance our ability to track and shift personnel, equipment, and supplies.

For the last several months I’ve had the opportunity to personally study and work with Oracle Fusion Middleware and Oracle E-Business Suite.

I was a little skeptical at first, since my organization has IT assets stretched all over globe. But within two weeks I began to notice an improvement with my ability to track and manage asset location, asset configuration, and maintenance activities with a reduced requisition request cycle time by 80%, from three days to 10 minutes. Two years ago it would have taken several systems just to accomplish these tasks.

Today managers in my organization have access to a single unified source of integrated information across our supply chain, which allows us to make more informed decisions and eliminates the need to reconcile conflicting data in multiple systems.

From time to time my job requires a great deal of travel and as a result has hindered my ability to track and manage the IT assets for my organization. Even during an assignment in Afghanistan Oracle Fusion

Middleware and Oracle E-Business Suite gave me the same access and control capability that I have here in the U.S., via a Federated Private Cloud.

I recommend Oracle Fusion Middleware and Oracle E-Business Suite to any organization that’s really serious about asset management.

By implementing Oracle Fusion Middleware and Oracle E-Business Suite, your organization will be able to view every asset in their enterprise, allowing them to control and manage IT assets, eliminate waste and redundancy, and comply with ever-increasing government regulations.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.