Palo Alto Networks Cortex XSOAR Reviews

I work for a company, and we provide support and complete end-to-end management of the product for our customers who hold the product.

Over thirty users are currently using Palo Alto Networks Cortex XSOAR in your organization. The role is inclusive, like administrator and engineer.

According to Gartner, it's a leader in NID. Customers are investing more in it, and that's why we are using the product.

The dashboard performance could be improved.

Another area of improvement is a support team. Moreover, we need to pay for modifying anything with scripting in terms of customization. It can be a challenge if the person isn't 100% good with scripting.

I have been using this solution for around four years and currently use the latest version.

It is a stable solution. I would rate it a nine out of ten.

It is quite scalable. I would rate it a ten out of ten.

Customer support could be better.

Neutral

For maintenance, two or three engineers are involved.

We use the yearly subscription.

Overall, I rate the solution a nine out of ten.

Our primary case issues are phishing, TI, and sensors.

The most valuable feature is automation. There is a huge variety of automation that can help any team and there is a threat model.

I think they should increase their collaboration base so that XSOAR can be utilized for any number of automation.

I have been using Palo Alto Networks Cortex XSOAR for the past two years.

Stability takes around three to six months to achieve complete stability in the environment.

The existing model is good, but if we go for big deployments, I think there are a few challenges in scalability. They use their internal BoltDB, which is good for a medium organization, but for large organizations, they support Elasticsearch, which is too costly. The DR capabilities are not good.

Technical support is professional, but they are not very friendly. The overall remote support is not where it should be.

Neutral

Palo Alto Networks Cortex XSOAR has a straightforward setup. Stability takes three months to six months, and then further stability, performance, and then complete utilization. Usually, it takes around a year to deploy it fully.

Normally, we use a third-party team to help us with the deployment.

I would rate Palo Alto Networks Cortex XSOAR an eight out of ten.

We use the solution for incident orchestration.

The solution helps us with incident analysis.

The solution has the best processing and incident analysis features.

The solution's price could be better. Also, they should provide integration with machine learning and artificial intelligence platforms.

We have been using the solution for seven months.

I rate the solution's stability an eight out of ten.

I rate the solution's scalability a ten out of ten.

The solution's technical support team is good.

Positive

The solution's initial setup process is easy. We implement it on the cloud and premises.

The solution generates a good return on investment.

The solution's pricing needs improvement.

I recommend the solution to others and rate it a ten out of ten.

The product can be used for securing endpoints from various types of attacks, threat incidents, and malware attacks.

NGFW and Cortex are the best features of the product. The solution provides threat intelligence with EDR. The most interesting part is that the product uses artificial intelligence and machine learning capabilities.

The solution should be made a bit cheaper.

I have been using the solution for six months.

The solution is quite stable.

The product is scalable. It can integrate with a lot of products.

Support is good.

The initial setup is straightforward.

With the right skillsets, the deployment is quite easy and does not take a lot of time. You can do the deployment manually or push it through your Active Directory.

I would definitely recommend the product to others. Overall, I rate the product a nine out of ten.

I have found the solution very useful, it integrates well with other platforms.

I have used Palo Alto Networks Cortex XSOAR within the last 12 months.

The solution is stable.

I have found Palo Alto Networks Cortex XSOAR to be scalable all the time.

The technical support is good.

The configuration of the solution could improve it is difficult.

We have four engineers that do the implementation and maintenance of the solution.

The price of Palo Alto Networks Cortex XSOAR is expensive.

I rate Palo Alto Networks Cortex XSOAR a nine out of ten.

The solution is user-friendly and provides integration with multiple products.

The solution's features for reporting and dashboards need improvement. They need more customization options.

We have been using the solution for two years.

The solution is stable. I rate its stability a nine out of ten.

It is a scalable solution. I rate its scalability an eight out of ten.

The solution's initial setup process with proxy environments is complicated. It takes an hour to two complete.

I rate the process a seven out of ten.

The solution's cost is high. I rate its pricing a nine out of ten.

I rate the solution a nine out of ten.

Our customers use the product for automation.

It is a good tool for automation. The product is quite easy to use. It provides great integrations.

We need a little hands-on experience to install the solution. The installation process is technical.

I have been working with the solution for six months.

The solution is quite stable. I rate the stability an eight out of ten. So far, the stability is okay.

The product is scalable. I rate the scalability an eight out of ten. At a managed service level, the product can really scale well. So far, it’s good. Our clients are small, medium and enterprise businesses.

We will need specific knowledge to install the product, depending on the use case.

We need to maintain the solution from time to time, especially with the upgrades. One person is enough to maintain the product.

The solution is a bit on the expensive side. I rate the pricing a seven out of ten.

We are resellers and managed service providers of the product. The infrastructure is handled by someone else. I do the analysis. Overall, I rate the product an eight out of ten.