Learn what your peers think about Palo Alto Networks Cortex XSOAR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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How are customer service and support?

The technical support is good.

How was the initial setup?

The configuration of the solution could improve it is difficult.

What about the implementation team?

We have four engineers that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Palo Alto Networks Cortex XSOAR is expensive.

What other advice do I have?

I rate Palo Alto Networks Cortex XSOAR a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

reviewer2208075

Cyber Security Analyst at a tech services company with 11-50 employees

Jun 12, 2023

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A scalable and easy-to-use tool that can be used for automation

Pros and Cons

"The product is quite easy to use."

"We need a little hands-on experience to install the solution."

What is our primary use case?

Our customers use the product for automation.

What is most valuable?

It is a good tool for automation. The product is quite easy to use. It provides great integrations.

What needs improvement?

We need a little hands-on experience to install the solution. The installation process is technical.

For how long have I used the solution?

I have been working with the solution for six months.

What do I think about the stability of the solution?

The solution is quite stable. I rate the stability an eight out of ten. So far, the stability is okay.

What do I think about the scalability of the solution?

The product is scalable. I rate the scalability an eight out of ten. At a managed service level, the product can really scale well. So far, it’s good. Our clients are small, medium and enterprise businesses.

How was the initial setup?

We will need specific knowledge to install the product, depending on the use case.

What about the implementation team?

We need to maintain the solution from time to time, especially with the upgrades. One person is enough to maintain the product.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit on the expensive side. I rate the pricing a seven out of ten.

What other advice do I have?

We are resellers and managed service providers of the product. The infrastructure is handled by someone else. I do the analysis. Overall, I rate the product an eight out of ten.