Pega Platform Reviews

Our primary use case for this solution is for case management systems.

This product makes it easier to connect to multiple applications because integration through API or web services is very easy. That is one thing that has helped. The development time is very quick.

The most valuable features are case management and integration services.

The unit testing needs to improve, as well as the user interface.

In coming releases, I would like to see something in Artificial Intelligence (AI) and Machine Learning (ML).

This solution is quite stable. We deploy applications every month, generally to production, so we see that the product is quite stable, with no complexities. Overall, we're happy with the stability.

The scalability is good. In some areas, we had some trouble, but I think it was the way it was designed and not the product itself. So, we feel that it is good.

The technical support is quite good. They come back very soon, so we're happy with the support.

We did not use another solution prior to this one, so we started with Pega.

The initial setup for this solution is straightforward and not very complex.

The time for deployment depends on the complexity of the application.

We handled the implementation in-house and have people with experience in Pega.

I cannot share the financial details, but what I can see is that the users are happy because they get the solutions faster. That, for me, is a big benefit because I can show my product to the customer quicker than with any other solution. It makes me more efficient.

The licensing fees are based on the number of users.

I don't think that we evaluated other solutions. We were happy with what the tool was offering and chose it.

This product is pretty easy to work with. Sometimes you need experts, and it can be difficult to find Pega experts. Otherwise, it's a good tool to work with.

I would rate this solution an eight out of ten.

We worked with different frameworks and components that Pega offers to build a complex process management solution for a large scale financial institution.

It helped streamline process management, but was difficult to implement due to the quality of vendors available.

getNext, because it removes some of the management overheads, as well as some of the inbuilt reporting capability.

The UI needs improvement. The product itself does not have too many issues, but implementing Pega solutions is a bit of a challenge due to the way code is handled, and in general the quality of partners available with Pega specialisation could be improved.

I help clients do digital transformations, so I've been consulting with CIOs, C-level executives, to implement solutions around Pega BPM. One example is for a commercial insurance company, it is a quoting system for their brokers. For a retail management company, it could be something like their human resources onboarding system.

It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.

I think it is the user interface and the ease of developing the workflow for an application. It has a lot of gadgets to just plug and play, and that cuts down your development time quite a bit.

The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.

Also they need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.

Yes, we did in the sense there have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.

It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.

On a scale of one to 10 I would give them a seven. They're fairly knowledgeable and if they've seen a problem somewhere else, they have a knowledge base and they send out solutions. But if they haven't encountered a problem, if it's unique for a particular customer's situation, sometimes it's very hard for them to provide a solution. They say, "Hey, we will take care of this in our next version upgrade." For that you have to wait for a long time.

I was working with various other products like Savvion BPM and IBM VPN. Because some of the customer situations, we switched them from those applications to Pega, and I think customers have been happy with it.

There are two options. If you are doing on-premise, it's a little complicated because you need an admin-type person who can help with the installation. But if it is cloud-based, then it is easy. It's all done in the Pega cloud and you just have to get the user ID and password and you are in business.

It depends on which option the customer goes for. It is definitely complicated if it's on-premise.

They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down.

If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments. Large companies have an option of either going for cloud or for on-premise.

We evaluated IBM BPM and Appian.

You really need to know how you are going to use this product. Is it for customer service? Is it for marketing? Is it for robotic automation? Is it for other things? You also need to work with your business partners to clearly define the processes a user goes through to achieve the desired end result. So you have to do some "pre-work" before you buy this product or before you install this product. Licenses are expensive. You cannot start the process after you buy because then you are wasting the license dollars. If you are using this product for business process management be aware that organizations a long time to make changes to those processes. You have to initiate those changes early so that you can take full advantage of this product.

I rate it nine out of 10 overall. I feel that they should consider making the licensing more flexible and more economical. The second issue is upgrades. They have to work on them to make them smoother.

Real-time operational case management and live reporting of key arrival and departure information, including live operational data feeds from both internal and external data sources on web and mobile devices.

Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.

Pega Cloud and Pega BPM, because they allowed us to develop and quickly release with confidence using cloud technologies. We limited disruption on core operational systems while proving the business and technology requirements.

Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services.

Fast prototyping.

Nothing compares with custom development.

• UX
• Business specific functionality

Three years.

Yes. Product failed to start periodically. No tolerance to DB outages.

We did not have significant load, but one physical server instance was able to serve around 100 concurrent users.

Four out of 10. They try to push all issues to the implementation team.

Customer decision.

Straightforward.

Licensing is expensive. You need to wisely select between per user and per case.

Appian BPM and Activiti BPM.

Have a strong skilled architect.

The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment.

PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product.

I have been using PegaRULES for about a couple of years.

PegaRULES is a stable solution.

PegaRULES is a scalable solution.

The solution's technical support is good, but getting professional support is a bit expensive.

Positive

The solution’s initial setup was easy.

The solution's overall deployment plan was for around a couple of weeks.

PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals. Licensing-wise, PegaRULES is at par with market rates.

Overall, I rate PegaRULES a nine out of ten.