Pega Platform Reviews

There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers. It's called DCO.

Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now. Appian, OutSystems, Mendix, Salesforce, and Microsoft Power Platform are the major leaders in the market as low-code platforms as per Gartner Magic Quadrant. Pega has to improve if they would like to gain their position in the low-code space. They would have to improve major functionalities that these low-code vendors and low-code platforms have like their mobile compatibility. A citizen developer can easily make B2C mobile apps.

Pega has to come up with a lot of improvements in these low-code areas for the citizen developers who can easily create mobile apps with minimal coding or no coding. With other competitors like Appian, OutSystems, and Mendix, you can do it using visual modeling.

The price could also be improved.

I have been working with Pega for about six years as a solution architect.

Pega is a stable product. If you're solving a business problem for case management, Pega is the best for case management solution, but the product architecture is entirely different. It's rule based. It's not popular for UI or UX management.

Pega's technical support is not as friendly as Appian. 

I would rate Appian higher than Pega. The price of Pega is a bit higher than Appian and the software isn't as friendly.

The price could be lower.

I would rate this solution 8 out of 10.

The solution can be used to quickly manage and monitor processes in your organization. 

I have found the solution to be flexible and they provide good support. 

In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well. 

The previous versions had good training documents but the updated versions need to improve the documentation.

I have been using the solution for approximately five years.

The solution is stable.

We have a customer that has over 6,000 users using the solution.

The solution provides very good support. They have the experience, knowledge, and are always helpful. 

I have used previously used Camunda, jBPM, and IBM solutions.

The version for private use on your workstation is easy to install. However, if you want to prepare a platform, it is not easy. All good solutions are not easy to install and tend to be complex and because of this, I would not say this solution is any more complex than any other good solution.

The amount of technical team needed depends on the project. For small implementations, we use one to two people and for big projects, we can have over 30 developers.

The solution could be less expensive according to my customers. However, I think the price of the solution is fair.

This solution is one of the best tools on the market right now. I would recommend it to others.

I rate Pega BPM a ten out of ten.

Regarding the primary use cases of Pega BPM, I can say that my company deals with multiple domains, like the government sector, banking, financial institutions, telecom, health care, and multiple domains that require Pega BPM.

The most valuable feature of the solution, I believe, is case management, which sets it apart from the rest of the solutions in the market.

I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market. I look forward to seeing the UX part of the solution improved in a much better manner.

I have been using Pega BPM for nine and a half years. My company's customers use the solution. My company has a partnership with Pega.

It is a stable solution.

It is a scalable solution.

The solution's technical support is good. My company is able to acquire the required assistance from the solution's technical support team, and they also provide consultancy services. I rate the technical support a nine out of ten.

Positive

I wouldn't say that I have used any other solutions previously, but I was trained to use TIBCO, a low-code platform.

The initial setup of Pega BPM is neither easy nor complex, so it falls somewhere in the middle. Pega has provided options for automation for the setup phase, but still, its setup phase is not as direct as some of the other tools in the market.

Pega BPM has set a path for its setup phase, wherein you need to go ahead with Helm chart automation since Pega is a very wide solution, and infrastructures can differ for different companies. Pega doesn't offer something specific, like Terraform. In other technologies, the product gets installed with one click or just a few clicks, but with Pega, a person has to work a lot on the infrastructure part as well.

The solution is deployed on the cloud and on-premises. My company provides the solution on Pega Cloud, technology-specific clouds, client-specific clouds, or on-premises.

The complete implementation process for Pega BPM would take a minimum of two to three days, prioritizing the infrastructure first and then the product.

Two people, one from the infrastructure end and one from the product end, which is the technical support person from Pega, would be needed to complete the deployment of the product. There is also the need to have Pega's partner who does the installation, making him or her the third person involved in the deployment.

The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market. What sets Pega BPM apart from other solutions in the market is that it has many features, including the use of AI and modern gen AI, which currently is not something you can experience in any other tools in the market. The aforementioned details contribute to making Pega BPM a leader in the market.

I would say the people who have realistic business process management kinds of use cases can go ahead and purchase Pega BPM blindfolded since it serves as a great case management tool, better than any other tool in the market. Pega BPM provides great visibility to its users, especially when you are involved in designing, where it will show you the number of stages, steps, processes, data, and even the people or parties who were involved, making it a great tool for case management. Presently, Pega BPM is heading towards the inclusion of more AI, owing to which it can be considered as one of the leaders in the market. The CRM part of the solution is one of its key selling features.

Though the solution's UX is good for developers, when you have to deliver the product to the customer, you don't get too many options for customization that can help you create an appealing view.

I rate the overall solution an eight and a half to nine out of ten.

I mainly use Pega BPM to look at conversations and try to create a better experience for the customer.

Pega BPM's most valuable feature is the use of CDX to solve problems.

In the next release, Pega should include process mining.

I've been working with Pega BPM for three years.

Pega BPM is stable - I haven't seen any glitches because of usage or anything like that.

Pega BPM is scalable.

Pega's technical support could be better.

Neutral

The initial setup was complex.

It was easy to learn, adapt, and go through Pega BPM's low code builders. I would give Pega BPM a rating of nine out of ten.

Our use case of this solution is for clinical case management. I'm the senior vice president of the company and we are customers and end users of Pega BPM. 

The solution has assisted us by automating our workflow. It supports the process management of medication therapy engagements with patients. 

We appreciate that this solution supports the size and scale that we need.

This is a very expensive product and there is a lack of availability of the Pega skill sets, the resources. 

I've been using this solution for 10 years. 

The solution is stable. 

The solution is scalable, we have around 1,000 users and don't have any plans to increase that number. 

We deployed ourselves and I don't recall any issues. The solution is not maintenance heavy and we have a few people responsible for upkeep. 

Licensing costs are very high. 

It's important to check all options and ascertain that this is the appropriate solution for you. There are other features that products like Camunda provide,   but as you need to scale and get more sophisticated in your process management, Pega becomes a better option.

I rate this solution eight out of 10. 

We have two different projects right now using Pega BPM. In one we are doing a migration of applications regarding claims, and the process requires orchestration between different providers that this company needs to organize the work. When you have a claim and you need a repair for something, we need to organize the work that we send to the provider. One, for example, is doing water claims. Another one could be about car claims. These are our main processes right now for Pega BPM. 

The other project is regarding onboarding customers in a bank. We use Pega to orchestrate the different aspects we need to complete the onboarding for our customer.

One project is on-premise and another one is on cloud, but we started using the Pega cloud and right now we are migrating to Azure Cloud,

Yes it has improved the KPIs. For example, in the insurance project, the time required to complete the project with Appian was around a month and now with Pega it is around two weeks. We still have a lot that is manual, but we reduced the time of the process.

The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product.

The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn. Sometimes it is like a black box where you can't develop other things. When you try to modify something on the product it is quite difficult. Also, when new people try to learn how to develop in Pega, it is quite difficult to learn, and it's a big product. I think that is the problem.

Maybe they could try to make an easier implementation. I don't know how. Maybe with more information on the Pega platform, in the Pega academy, or modifying the application to make it easier to implement. 

I started using Pega BPM 11 years ago.

Pega BPM is stable.

Pega BPM is more scalable than Appian. We can have more processes running, more data in the server, and the performance is better.

Both of our projects are in production right now, but in one of them the customer will require around 3,000 users. With the other project it will be around 300 people.

Right now, there are two or three people running this kind of project, so we will need more people for that.

The plan for Pega in both projects is to continue for around five years more - so we have a lot of work there.

We don't have too many problems. It's true that we have more ticket service requests with Pega, but they answer quickly, so I think that is good.

In one of our projects, we previously used an application called .NET by Microsoft and the solution was so slow. Well, I think it was created 20 years ago so the modification on that application was too slow because the code is much longer and you have to read more lines of code so it was not easy to modify the processes on that application. It was for that reason that we tended towards Pega, looking for more agility on the modifications and giving control to the business people to modify different business rules for themselves.

The initial setup is complex.

When you are doing a project in Pega, it is more complex than the processes that you are normally going to implement. When the product is complex to learn it's more complex to develop.

The deployment time is not too much. It is about the same as with Appian when you have the configuration down, no more than one or two hours.

Normally when we use Pega we are thinking about a more global application that you can use in different countries or for different areas.

It requires a Pega architect from the company.

The pricing with Pega BPM is a huge problem because it is quite expensive for the Spanish customers. It is higher than other BPMs.

My advice to anyone considering Pega BPM is that they have to think about that they want to do on it because not everything is possible. It is similar to Appian, so really think what you want do you in Pega. If you are thinking about moving an application towards innovation on Pega, it's not a big solution to do it. If you're thinking about something more, it's a good product. Don't spend money on that because Pega is more expensive than other products.

The main lessons regarding Pega are that you need people who know how to use it because it is a complex product. If you create the application from the beginning, you are going to need a lead system architect to do it, because if you don't do it correctly, the use and the good points that Pega has could be an issue for you. The main point here is that you need people who know Pega really well in your team.

As a product I have to say that I think Pega BPM is the best right now, and the only problem that we have with Pega is the people. So if I focus only on the product, on a scale of one to ten, I have to say Pega is a nine.

The product is so good. The only problem is that the people who work on it need more knowledge.

We use this solution for HR automation or HR service delivery.

It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs. 

Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow.

Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer.

I have been using this solution for almost three years now. We started using it in late 2017.

It is stable. We haven't faced any downtime or any other issues.

It is quite scalable.

My team would know about it, and I personally don't really get into those details. After the implementation, our teams are on their own. I don't think they are reaching out to Pega support frequently because I don't see any product issues as such. Everything is configurable, and it is running daily.

It is not so complex, but it needs an intermediate level of skill set. It is not so complex, but it is also not so easy.

It is cost-effective for medium enterprises. It is cheaper than ServiceNow.

I would definitely recommend this solution. It is more cost-effective as compared to other products. It is the right product for medium enterprises rather than a highly-expensive solution such as ServiceNow, to which we are switching. When you're implementing it, you should configure it in the right way with all categories, subcategories, and other things.

I would rate Pega BPM a seven out of ten.

I use the product for process orchestration purposes.

There are a lot of frameworks in the product. I use Pega PRPC the most.

There are no job opportunities for users who have expertise in Pega. They are learning the certification program but need work. Pega should work on redefining their model and creating a demand for their skills. They need to reach a large number of business organizations.

I have been using Pega BPM for five years.

I rate the platform's stability a seven out of ten.

We have more than 500 Pega BPM users in our organization. We plan to increase the usage.

The initial setup process is straightforward.

We do not have to purchase any licenses for the product.

I recommend Pega BPM to others and rate it an eight out of ten.