I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable.
Polycom RealPresence Clariti is valued for being on-prem with excellent software integration, notably with platforms like Zoom and Teams. Users appreciate its high picture quality, stable conferences, and proprietary features such as speaker tracking and noise cancellation. Traceability tools aid fault-finding, though more customization and a wider use case range are desired. Challenges include cloud migration, bridging issues, and integration limits with Zoom and Teams.
