My main use cases for Red Hat Enterprise Linux (RHEL) are server virtualization.
Systems Engineer at a healthcare company with 10,001+ employees
Patching capacity transforms infrastructure management
Pros and Cons
- "The knowledge base offered by RHEL is excellent."
- "What I value the most about Red Hat Enterprise Linux (RHEL) are the patching capacity and the patching capacity with Ansible."
- "Even though I don't have complaints, I would like them to focus even more on what they're doing with Lightspeed and the AI assistance, so they could look more into that."
What is our primary use case?
How has it helped my organization?
It allows us to stay more in line with our mandates.
What is most valuable?
What I value the most about Red Hat Enterprise Linux (RHEL) are the patching capacity and the patching capacity with Ansible. The patching capacity of RHEL has improved my company significantly. It allows us to stay more in line with our mandates for our infrastructure. I assess the knowledge base offered by RHEL as fantastic.
Security requirements were a consideration when choosing the solution. We liked that the patching rules were straightforward. We've had good experiences with provisioning and patching.
It helps support risk reduction and maintain compliance. The user interface is very intuitive.
We'll be migrating more to RHEL 10. Some in our environment are still in RHEL 7.
It's helped us mitigate risk. Any time we've had to do a patch update, the patch time is minimal. The risk reduction has been significant.
The knowledge base offered by RHEL is excellent.
What needs improvement?
Even though I don't have complaints, I would like them to focus even more on what they're doing with Lightspeed and the AI assistance, so they could look more into that.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
July 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for three years.
What do I think about the stability of the solution?
I have never had any problems with the stability and reliability of the Red Hat Enterprise Linux (RHEL) platform.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) helps me solve pain points by being more scalable.
How are customer service and support?
I have not yet had any experience with customer service and technical support.
Which solution did I use previously and why did I switch?
We have not used another solution before choosing Red Hat Enterprise Linux (RHEL), nor are we considering another solution; we've been staying a RHEL shop.
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is that it's very easy to scale up with regards to patching and updating.
What's my experience with pricing, setup cost, and licensing?
I really dont have much to do with the licensing aspects.
What other advice do I have?
The advice I would give to other companies considering Red Hat Enterprise Linux (RHEL) is to seriously look into it and really not be too stuck or hung up on one single platform, and explore your options.
I rate RHEL a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager, System Engineering at a tech vendor with 10,001+ employees
Enterprise support and training have strengthened secure, long-term virtual machine operations
Pros and Cons
- "RHEL helps solve our pain points by providing the benefit of having the Enterprise edition so we can get support when we need it, being able to get the repos and download the latest packages and security."
- "I would like to see improvements in RHEL for closed environments, as it is not straightforward to go from RHEL 8 to RHEL 10 without a seamless upgrade."
What is our primary use case?
Red Hat Enterprise Linux (RHEL) serves as the operating system for virtual machines that our applications run on. I use RHEL as an operating system, and overall it is a quality product.
I use Satellite in RHEL to be able to download the packages inside our network because it is a closed environment.
I have tried using the Red Hat Enterprise Linux Image Builder or system roles.
RHEL plays a role in my company's implementation of the Zero Trust model for Application and Workloads.
We do use Ansible, but not much.
We went from RHEL 7 to RHEL 8, and now I am looking to go to RHEL 10.
What is most valuable?
RHEL helps solve our pain points by providing the benefit of having the Enterprise edition so we can get support when we need it. The support is probably the biggest thing, being able to get the repos and download the latest packages and security.
Satellite in RHEL is a big benefit in navigating our security risks.
I have a dedicated team that supports our account with Red Hat Enterprise Linux (RHEL). I email them questions, and they get me support really quickly.
The availability of training for people to find information and work through and solve problems with their online documentation is valuable.
What needs improvement?
I would like to see improvements in RHEL for closed environments, as it is not straightforward to go from RHEL 8 to RHEL 10 without a seamless upgrade.
For how long have I used the solution?
I have been using RHEL for the last 20 years.
What do I think about the stability of the solution?
I have not experienced any downtime or crashes with the stability and reliability of the platform.
What do I think about the scalability of the solution?
Scalability is smooth.
How are customer service and support?
I have a dedicated team that supports our account with Red Hat Enterprise Linux (RHEL). I email them questions, and they get me support really quickly.
Which solution did I use previously and why did I switch?
Prior to adopting RHEL, we were using proprietary solutions from vendors that addressed similar needs.
How was the initial setup?
The deployment experience with RHEL is straightforward.
What about the implementation team?
We have not used RHEL to do AI workloads as we are just starting that.
What was our ROI?
The biggest return on investment when using RHEL is the availability of training for people to find information and work through and solve problems with their online documentation.
What's my experience with pricing, setup cost, and licensing?
The pricing for RHEL is fine. I get an enterprise discount, so our pricing is quite good.
Which other solutions did I evaluate?
I did not consider switching to another solution.
What other advice do I have?
My experience with the upgrade was seamless with no issues.
It is straightforward to start up a new VM within minutes.
Somebody else manages that.
We use some playbooks. We do not really use Ansible too much, but there is a lot of information available.
I would rate Red Hat Enterprise Linux (RHEL) a 10 overall. There is a cost factor to it, but you get what you pay for. I would recommend Red Hat Enterprise Linux (RHEL) over a lot of other open-source products. I would rate the overall experience a 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 12, 2026
Flag as inappropriateBuyer's Guide
Red Hat Enterprise Linux (RHEL)
July 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.
Consultant, Information Technology Quality Assurance at a financial services firm with 1,001-5,000 employees
Has reduced downtime while supporting our web servers cost-effectively
Pros and Cons
- "Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk, and my assessment of its built-in security features for simplifying risk reduction and maintaining compliance is a score of eight or nine, as everything is clearly stated and listed in the documents, so it's easy for us to follow."
- "The issue we have is that it's not a fixed time that we need to patch, but when we patch, the system would just stop working."
What is our primary use case?
My main use case for it is that we just support the application.
What is most valuable?
In general, it benefits our organization because it's more cost-effective. We save money, that's it.
The main point it helps me solve is that it's just a web server.
What needs improvement?
I don't have specific feedback on what works well and what Red Hat Enterprise Linux (RHEL) needs to improve on.
I cannot think of any additional features that should be included in the next release.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for about eight years.
What do I think about the stability of the solution?
I have not experienced any downtime, crashes, or performance issues.
I assess the stability and reliability of Red Hat Enterprise Linux (RHEL) as stable.
What do I think about the scalability of the solution?
So far, so good with how Red Hat Enterprise Linux (RHEL) scales with the growing needs of my organization. Everything is supported.
I expand usage of it every year.
How are customer service and support?
I evaluate the customer service and technical support as very good.
On a scale of one to ten, I rate it a ten.
Every time we have an issue, someone is there to fix it and troubleshoot, which is why I say that.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When I joined, Red Hat Enterprise Linux (RHEL) was already selected, so that's what was there.
In my role, I have not considered other solutions in the past.
How was the initial setup?
I would describe my experience with deploying it as straightforward.
What about the implementation team?
We use Azure as our cloud provider.
What was our ROI?
I have not seen ROI with Red Hat Enterprise Linux (RHEL).
I don't know the exact number, so that may be because I just am not in charge of that kind of thing.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing and the cost of licenses is that if you compare it to the different operating systems, it's a little bit cheaper. The support is also good as well.
What other advice do I have?
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk.
My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security features for simplifying risk reduction and maintaining compliance is a score of eight or nine.
Everything is clearly stated and listed in the documents, so it's easy for us to follow, which is what could make it better.
Security requirements and considerations were important in choosing Red Hat Enterprise Linux (RHEL) in the cloud because we are banks, so we have a lot of security regulations to follow.
When it comes to managing Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, that's our wonderful part of the day, as we use it as well. The issue we have is that it's not a fixed time that we need to patch, but when we patch, the system would just stop working. This is not a direct issue from Red Hat Enterprise Linux (RHEL), but from the line.
I have been involved in some Red Hat Enterprise Linux (RHEL) system upgrades or migrations.
The upgrade migration was straightforward.
I can talk about it a little bit more by saying we just upgrade it, patch it, and reboot it. That's all.
My upgrading or migration plans for the same product are that whenever we have new items that we assess, most likely we will get it.
I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as good.
I don't need more from it; it's good.
My advice for other organizations considering Red Hat Enterprise Linux (RHEL) is that they should take into account the cost and support, especially when talking to someone in a different segment or an old colleague.
I rate this product a ten overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 11, 2025
Flag as inappropriateSystems Engineer at a comms service provider with 1,001-5,000 employees
Integrated automation has reduced downtime and accelerated secure VM delivery for our teams
Pros and Cons
- "Red Hat Enterprise Linux (RHEL) has done an excellent job overall."
- "The security portions of Red Hat Enterprise Linux (RHEL) could be improved and made easier to work with."
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are for applications, primarily. We provide Red Hat Enterprise Linux (RHEL) to other teams because we are from the operations team and have infrastructure responsibilities. We provide Red Hat Enterprise Linux (RHEL) VMs for developers and other teams to run their applications on.
Before adopting Red Hat Enterprise Linux (RHEL), my company used many Windows VMs. From the time I have been working in the company, we have been a Linux shop with Red Hat Enterprise Linux (RHEL) VMs, along with a few Windows VMs.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps me solve pain points because Linux in general is easy to work with. The automation is straightforward. Because we have an ecosystem of Red Hat OpenShift, Ansible, and Red Hat Enterprise Linux (RHEL), the integration flows naturally.
The features of Red Hat Enterprise Linux (RHEL) that I prefer most are the security features, which are very useful. The domain join realm and SELinux are also excellent.
For navigating our security risks with Red Hat Enterprise Linux (RHEL), we currently use SELinux for security. We do not use Lightspeed at this time. We have FirewallD and other services for security. For identity management, we have our own Kerberos agents that we use for identity purposes.
Satellite helps maintain our environment overall because we have integration with Ansible and the Ansible Automation Platform. When we need to create a new VM, we start with Satellite and have all the bootstrap processes integrated with Ansible. The VM then comes up automatically, and we provide it to customers or whoever wants to use it.
Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks.
The capabilities of Red Hat Enterprise Linux (RHEL) that have assisted me with this are mainly the integration aspects, such as Satellite and the Ansible Automation Platform. Everything has helped us reduce downtime for customers and accelerate VM deployment.
What needs improvement?
The security portions of Red Hat Enterprise Linux (RHEL) could be improved and made easier to work with. SELinux in general is not intuitive because customers and developers do not know how to work with the VM. This part could be more user-friendly.
In my company's implementation of the Zero Trust model, we have not yet implemented this with Red Hat Enterprise Linux (RHEL). Because we are from the operations team, there is another team that handles other responsibilities. We do not necessarily handle that aspect.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for three years.
What do I think about the stability of the solution?
We have occasionally experienced downtime, crashes, or performance issues with Red Hat Enterprise Linux (RHEL), but not frequently. Overall, it has been reliable.
What do I think about the scalability of the solution?
Scalability-wise, the scaling process for Red Hat Enterprise Linux (RHEL) is smooth. We have scaled many applications and have not encountered any issues. The performance has been solid.
How are customer service and support?
I evaluate the customer service and technical support from Red Hat as very good. I have never had any issues with the technical support. I have created multiple tickets with the Red Hat team and they have been quick and effective at responding and fixing the issues. I would rate the customer service and technical support a nine out of ten.
Which solution did I use previously and why did I switch?
The advantages of having Red Hat Enterprise Linux (RHEL) instead of Windows servers are that the development process is easier. I think Windows is limiting. Linux in general provides more opportunity to try different approaches, work on different projects, and avoid being restricted to certain functionalities that are imposed on clients who use the operating system. Red Hat Enterprise Linux (RHEL) has done an excellent job overall.
How was the initial setup?
I would describe the experience of deploying Red Hat Enterprise Linux (RHEL) as straightforward. It is not complicated. We use Satellite to deploy the VMs and the process is very straightforward with minimal complexity.
What about the implementation team?
We have used the Ansible Automation Platform through a dedicated automation team who handles all the automation for us.
What was our ROI?
From a technical point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the integration aspect. Working with OpenShift and having VMs on it is very smooth. Even though some features are not intuitive, the integration is seamless.
Which other solutions did I evaluate?
My company has not considered switching to another solution that does the same thing as Red Hat Enterprise Linux (RHEL). We are committed to continuing with Red Hat Enterprise Linux (RHEL).
What other advice do I have?
I would assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as very good. I believe there could be more information available. Red Hat Enterprise Linux (RHEL) in general is excellent, but counterparts such as OpenShift could improve with respect to documentation and the knowledge base.
We performed a major version upgrade of Red Hat Enterprise Linux (RHEL) using the Leapp upgrade tool manually. Although the process has been automated, we have not used automation to upgrade many VMs. We successfully upgraded forty to fifty VMs from Red Hat Enterprise Linux (RHEL) version seven to eight and from eight to nine using the Leapp upgrade.
The advice I would give to other companies is that from the time of deployment until the customer uses the system, having a pipeline ready and integration prepared for every component makes it much easier to deploy and use Red Hat Enterprise Linux (RHEL). I would rate this product an eight out of ten overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 18, 2026
Flag as inappropriateChief Devsecops Engineer, Chief Architect, Program Manager (Multiple Teams) Va Customer at a outsourcing company with 201-500 employees
Secure automation has improved compliance and supports a zero trust model for hybrid workloads
Pros and Cons
- "The stability and scalability of the platform are commendable, ensuring our systems can handle growth efficiently."
- "Regarding improvements, I think RHEL could benefit from better user interface enhancements for future releases."
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) today include developing applications and managing server environments efficiently. I use Red Hat Satellite and Red Hat Lightspeed overall, which streamline our operations significantly.
What is most valuable?
RHEL helps me solve various pain points, such as ensuring system stability and security across our infrastructure. I particularly appreciate the advanced security features of RHEL the most, as they enhance our overall protection.
RHEL plays a crucial role in my company's implementation of the zero trust model by ensuring secure identity and authentication measures. Using Ansible Automation Platform has been a smooth experience overall, enabling better automation in our workflows.
I use features in RHEL such as identity management and Satellite, which help my company maintain compliance and security. The stability and scalability of the platform are commendable, ensuring our systems can handle growth efficiently.
What needs improvement?
Regarding improvements, I think RHEL could benefit from better user interface enhancements for future releases.
For how long have I used the solution?
I have been working in my current field for several years now and have gained valuable experience during this time.
What do I think about the stability of the solution?
RHEL helps mitigate downtime and lower risks thanks to its robust design.
How are customer service and support?
On a scale of one to ten, I would rate the customer service and technical support as an eight, as they are responsive, but there is always room for improvement.
How was the initial setup?
I would describe the deployment process of RHEL as mostly straightforward, although some challenges may arise.
What was our ROI?
From my perspective, I have seen a return on investment using RHEL, primarily through improved efficiency and system reliability.
What other advice do I have?
My company is still working on artificial intelligence workloads, as we are in the early stages of exploring this technology. I would not say that RHEL has directly helped those customers yet, as we are still gathering data on effectiveness.
Regarding the knowledge base offered by RHEL, I find it very useful and assess it highly due to its comprehensive information. I do not specifically handle insights on pricing, setup costs, or licensing, as that is managed by another department in my company.
On a scale of one to ten, I would rate RHEL overall as a nine. I advise other companies to thoroughly assess their needs before implementation.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
Last updated: May 12, 2026
Flag as inappropriateSite Reliability Engineer Software Labs at IBM
Strong security and automation have supported reliable hybrid deployments and growth
Pros and Cons
- "The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent; the documentation is fantastic and is supported by a large community that answers questions effectively."
- "A disadvantage is that it is not open source, meaning limited flexibility, and the high cost associated with Red Hat compared to others."
What is our primary use case?
I work with both the cloud version and the on-premises version of Red Hat Enterprise Linux (RHEL). I have worked with Red Hat Cloud and Red Hat Enterprise on-premises.
For the cloud-based products, the main use cases for Red Hat Enterprise Linux (RHEL) include deploying websites and complex software for customers, such as SaaS software on the cloud, specifically Red Hat Cloud.
What is most valuable?
When choosing Red Hat Enterprise Linux (RHEL) in the cloud, security requirements were not a consideration for me because Red Hat provides us with the SLA regarding security compliance. I am more than satisfied to use Red Hat Cloud for security purposes, while I manage some other forms of security, such as my own keys and access in Red Hat Linux systems.
I really appreciate the zero trust networking that Red Hat Enterprise Linux (RHEL) has, and it also provides the WAF, along with certified images from Red Hat. For my current work on containers, Red Hat provides certified images that minimize vulnerabilities of CVEs, improving security significantly.
Although I do not have much knowledge about virtualization technology, I can say that for the hybrid cloud on OpenShift with the operators provided by Red Hat, the ready-to-use operators take care of underlying security, patching, and updates, so I do not have to handle monitoring or security myself.
Security is highlighted as an advantage across various aspects, such as the zero trust networking feature and the availability of certified images, which are instrumental in minimizing vulnerabilities and enhancing security.
What needs improvement?
While there are good aspects, I would appreciate improvements in the command-line interface (CLI). Red Hat could do more on the CLI side instead of focusing so much on UI development.
For how long have I used the solution?
I have been working with Red Hat Enterprise Linux (RHEL) for around five years.
What do I think about the stability of the solution?
Regarding stability, I have not experienced performance issues, crashes, or downtimes with Red Hat Enterprise Linux (RHEL); any problems usually arise from my applications, not from the Linux system.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) is definitely scalable.
Whether I have expanded the usage of Red Hat Enterprise Linux (RHEL) depends on the business requirements, as RHEL comes with a cost that my company can afford because IBM owns Red Hat, so everything scales on RHEL.
How are customer service and support?
Regarding my experience with Red Hat's technical support team, I find that they come very quickly with answers. However, sometimes the first person who responds might be a technical support agent without in-depth knowledge, so for more complex issues, a specialized engineer comes to the rescue, depending on the criticality of the subject, especially if it is production or a staging environment. They answer according to the SLA and support terms.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Determining whether Red Hat Enterprise Linux (RHEL) is cost-effective depends entirely on the business. If your business faces compromises leading to significant losses, then investing in Red Hat Enterprise is truly necessary. However, if your business is small or medium-sized, you can manage with the free versions.
How was the initial setup?
Regarding the deployment aspect, my experience has been straightforward because it is all automated with Ansible; all I need to do is provide an IP address, and it takes care of all the variables and boots up automatically.
What's my experience with pricing, setup cost, and licensing?
Regarding the pricing, setup costs, and licensing costs of Red Hat Enterprise Linux (RHEL), I have heard that the licensing cost is significant compared to free alternatives such as CentOS or AlmaLinux, which are managed by Red Hat. I previously used CentOS, which is free, but I had to manage everything, including security, patching, reboots, and storage.
Which other solutions did I evaluate?
The key differences between Red Hat and other Linux technologies I have used include the advantages of excellent technical support, good documentation, and a large community for problem-solving. A disadvantage is that it is not open source, meaning limited flexibility, and the high cost associated with Red Hat compared to others.
What other advice do I have?
I would advise other organizations considering Red Hat to start using it as their applications grow larger, rather than waiting for their business to become huge, as delays can lead to complications.
Currently, I am working on bare-metal services where I install Red Hat Enterprise Linux (RHEL). Using AWS for Red Hat is indeed a good option, as you can get the image directly from AWS with a subscription cost per hour for Red Hat licensing.
Red Hat helps keep applications operational because it provides built-in monitoring tools that offer a good overview of all running services, including built-in agents that come with the Red Hat subscription to identify potential breakouts. Regarding reducing risks, Red Hat also provides secure images that indicate the latest security patches available worldwide.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent; the documentation is fantastic and is supported by a large community that answers questions effectively.
When comparing the business value of Red Hat Enterprise Linux (RHEL) to other Linux distributions, I find that RHEL is more stringent with its security, requiring users to be careful not to trespass, whereas other Linux systems do not enforce such strict security measures, and users must manage security themselves.
On a scale of one to ten, I would rate Red Hat Enterprise Linux (RHEL) overall as a product and solution at eight, possibly eight and a half.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 21, 2026
Flag as inappropriatePrincipal Devsec Ops Engineer at a financial services firm with 5,001-10,000 employees
Package management and upgrades have supported critical application uptime on cloud infrastructure
Pros and Cons
- "The features of Red Hat Enterprise Linux (RHEL) that I most appreciate include the easy package management and the straightforward upgrades; the stability and support are also impressive, and in my particular applications, it's not allowed to be down for more than five minutes consecutively, so it's helping me meet my requirement."
- "When considering how Red Hat Enterprise Linux (RHEL) can be improved, I would say for the enterprise, having easier hooks for these air-gapped lab environments would be beneficial."
What is our primary use case?
My main use case for Red Hat Enterprise Linux (RHEL) is as the operating system for all of our applications. I'm our Ansible SME, so we install on top of that and then use that application to manage the RHEL for the enterprise.
What is most valuable?
The features of Red Hat Enterprise Linux (RHEL) that I most appreciate include the easy package management and the straightforward upgrades. The stability and support are also impressive.
The benefit that my company sees from these features is significant. In my particular applications, it's not allowed to be down for more than five minutes consecutively, so it's helping me meet my requirement.
What needs improvement?
When considering how Red Hat Enterprise Linux (RHEL) can be improved, I would say for the enterprise, having easier hooks for these air-gapped lab environments would be beneficial. The reason why these lab environments are air-gapped is we want to test new things, and we can't have it interact with the rest of our network until it's fully vetted. That's why we have these labs to fully vet those types of things. It's normally a hassle to get RHEL up in those environments until we work out the right treatment.
The improvement would be if there's an easy way to, through that air-gapped environment, entitle the RHEL images.
What do I think about the stability of the solution?
In terms of assessing Red Hat Enterprise Linux (RHEL)'s built-in security features, I find that out of the box, we are able to manage golden images and that keeps us in compliance.
It is very easy to manage.
How are customer service and support?
I haven't had experience with customer service and technical support for Red Hat Enterprise Linux (RHEL) items, but I have on the Ansible side.
The portal is excellent. They integrated OpenShift AI, so sometimes when I'm filling out the ticket, it already has the solution there and I end up not opening the ticket. When I do have to open the ticket, I get a good response. That's on the Ansible side, but I'm sure it's the same on RHEL if I ran into something.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We have considered different solutions, not so much Red Hat Enterprise Linux (RHEL) itself. Our company started with mainframe way back and has been long time RHEL customers.
We have looked at different container solutions and things in the Red Hat ecosystem, and Red Hat came ahead in those.
What was our ROI?
From my point of view, the return on investment when using Red Hat Enterprise Linux (RHEL) is definitely significant.
If we were not able to meet our regulatory impact, we would not be able to do business. It is table stakes.
What other advice do I have?
The advice I would give to other companies that are considering Red Hat Enterprise Linux (RHEL) right now is to do a comparison and get feedback from their engineers.
They will see that this is a much more stable platform with a lot of support. I would rate RHEL a 10 out of 10 because it's how we do business.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Server administrator at Northrop Grumman
Empowers collaboration through streamlined integration and extensive documentation
Pros and Cons
- "The GUI is really interactive, and it's really easy to build from scratch."
- "I rate Red Hat Enterprise Linux (RHEL) a ten out of ten."
- "We have many Windows users that use Outlook and Skype or Teams to collaborate on our network. They want Linux desktops due to the fact that they want to use containers. Their biggest complaint is, 'I need two workstations to do my container work and one to collaborate.'"
What is our primary use case?
My main use case for Red Hat Enterprise Linux (RHEL) is hosting applications.
How has it helped my organization?
My company benefits from using Red Hat Enterprise Linux (RHEL) by having more secure workstations and inviting more beginner users.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the new Boot C that's coming out. That's been pretty interesting.
RHEL helps me solve the pain point of feeling disconnected from the community. I've been feeling more involved and considered. Previously, a lot of documentation was for connected instances, and I work for an air-gapped network. Now I appreciate seeing that the documentation actually has disconnected settings. It's neat to be included in there.
I appreciate the documentation. The knowledge bases are pretty good. Usually, when I have an issue and find a Red Hat knowledge base, it addresses the issue.
Red Hat Enterprise Linux (RHEL)'s built-in security features are really well designed for simplifying risk reduction and maintaining compliance. I see many new technologies coming out are geared toward security or enhancing security. It's neat that it's continuing to evolve.
My upgrade or migration plans to stay current with Red Hat Enterprise Linux (RHEL) involve leaning on our unclassified environment before we can upgrade, as I'm in a disconnected network. As soon as we're able to, I'm trying to upgrade as often as we can. It's because I want to utilize all the new tools coming out in 9.6 and now 10. We just got to RHEL 8, and I'm already ready to leap RHEL 8 to get the newest features.
What needs improvement?
Improving Red Hat Enterprise Linux (RHEL) can be tough, however, a significant area is collaboration tools. We have many Windows users that use Outlook and Skype or Teams to collaborate on our network. They want Linux desktops due to the fact that they want to use containers. Their biggest complaint is, 'I need two workstations to do my container work and one to collaborate.' If somehow RHEL can start introducing or collaborating with Teams and Outlook so their users can work with their Windows peers, that would be great. But I don't think that's available yet.
Regarding pricing, setup costs, and licensing, there needs to be more of an education piece to it. For instance, when purchasing 10 or 100 node licenses, they could suggest, 'We also offer this 1,000 node license instead, and it'll save you specific amounts.' Just more education on their offerings would be helpful, because usually, we're coming out with the requirements, and then they just provide it to us. They could inform us about saving by bundling it differently or using alternative approaches.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) since 2012, which is 13 years now.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) have been pretty good. We haven't had any issues, major crashes, or anything similar.
What do I think about the scalability of the solution?
The scalability of the Red Hat Enterprise Linux (RHEL) platform has been able to meet my company needs for servers. The workstations are a little difficult, but overall it meets our requirements.
How are customer service and support?
Regarding customer service and technical support of Red Hat Enterprise Linux (RHEL), I really enjoy it.
With many other vendors, I have problems with support and back and forth, getting escalated, routed all over the place. Usually, when a case gets assigned to someone from Red Hat, it's handled in a timely fashion, and it's precise. There's no guessing or reading from scripts. It's direct to the point.
I would rate the customer service and technical support of Red Hat Enterprise Linux (RHEL) an eight and a half to nine. The only reason for not giving a perfect score is that there could be more knowledge base articles or documents. There's not always a Red Hat instance for what I'm looking for, however, when there is one, it's always accurate.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before implementing Red Hat Enterprise Linux (RHEL), I used CentOS and Fedora. The main difference between Red Hat Enterprise Linux (RHEL) and those prior solutions is the support.
How was the initial setup?
I would describe the experience of deploying Red Hat Enterprise Linux (RHEL) as pretty simple and straightforward. The GUI is really interactive, and it's really easy to build from scratch.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL), from a technical point of view, is that it reduces man-hours.
With Ansible, it definitely reduces man-hours in patching or being able to configure or manage systems across the country with hundreds of systems. The approximate reduction of man-hours that RHEL provides is in the hundreds. I couldn't imagine administering a couple of hundred servers one by one.
We have to implement quarterly security checks and remediations that come out in bunches of 30 at a time. Having to do that on each box would take forever. I could probably only do four or five a day with our few hundred servers.
Which other solutions did I evaluate?
We did not consider any other solutions while using RHEL.
What other advice do I have?
I have been involved in migrations or upgrades of RHEL, and I just completed a leap upgrade from RHEL 7 to RHEL 8. We manage our Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching by using templates from VMware to deploy our RHEL boxes, and for patching, we use Red Hat Satellite to provide the patches. We also use Ansible platform to run the plays, to kick off the updates and the reboots.
I rate Red Hat Enterprise Linux (RHEL) a ten out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automation has transformed our deployments and has improved security and operational efficiency
Pros and Cons
- "Red Hat Enterprise Linux (RHEL) has mitigated downtimes and lowered risks in our organization, especially with the latest features."
- "I think the support should be more concerned about the new standards of technology."
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) for applications. Our use case involves its very easy deployment and usability, along with substantial support from the community and open source resources. We are looking forward to using much more OpenShift applications and Red Hat Open as well. Red Hat Enterprise Linux (RHEL) helps me solve pain points related to scalability, enabling us to deploy several servers in one.
What is most valuable?
The AI and automation features such as Ansible and Ansible Tower stand out to me. We build streams in our automation features, using playbooks in Ansible for patching the application servers in a timely manner. We are also using automations for fault detections and fixing configurations, as well as building pipelines to deploy new features such as Windows 2019.
The open source environment has positively impacted our organization due to the package feature with the satellite, allowing us to download open source codes, which has been very flexible, resulting in enormous savings. Red Hat Enterprise Linux (RHEL) has mitigated downtimes and lowered risks in our organization, especially with the latest features.
What needs improvement?
I would like to see smoother integration with the AI components that would use other Red Hat products such as OpenShift and Ansible in Red Hat Enterprise Linux (RHEL). I think the support should be more concerned about the new standards of technology. Customer support could be a little bit better, but it is definitely very good overall.
For how long have I used the solution?
I have been working for 26 years in the application management team.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is definitely stable, and we are very happy about it.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL)'s scalability is very well configured and very straightforward.
How are customer service and support?
Although my team is not responsible for patching and maintaining Red Hat Enterprise Linux (RHEL) systems, I hear from my colleagues that they are very satisfied with the features, stating that it is easy to maintain the Linux environment and flexible. I have a Red Hat account and look on the internet for knowledge bases.
Since I am not responsible for managing the Red Hat Enterprise Linux (RHEL) hardware in our environment, I cannot give a detailed explanation of how I access the knowledge base. However, I research on the internet and with my account, I try to go into labs and find the appropriate knowledge base.
Which solution did I use previously and why did I switch?
We used a different solution primarily for automation, which was the main reason for our switch.
What was our ROI?
We have saved costs, but I cannot provide specific metrics at this time.
What's my experience with pricing, setup cost, and licensing?
Since we are a big bank, the pricing, setup cost, and licensing were through an end-user master agreement, which made us really happy because it was beneficial for both sides.
Which other solutions did I evaluate?
We had some options, but we were very enthusiastic about Red Hat Enterprise Linux (RHEL), so we chose it.
What other advice do I have?
We navigate our security risks using features such as identity management, which we fall in love with more every day because it is really key to organizing security. The most important security feature for Red Hat Enterprise Linux (RHEL) that stands out to me includes the accessible accounts groups.
Red Hat Enterprise Linux (RHEL) is part of an open-source community, so I advise others to develop their own solutions within the environment and community while still being supported and free of enhancements. I would rate this product a 9 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 13, 2026
Flag as inappropriateEMEA Core Banking Operations Manager at a tech vendor with 10,001+ employees
Operates consistently across different platforms and provides good stability and performance
Pros and Cons
- "One of the advantages of Red Hat Enterprise Linux (RHEL) is that it operates consistently across different platforms, meaning you don’t have to change your processes or tools when working with various environments."
- "One improvement could be more radical removal or disabling of obsolete, non-secure features, specifically regarding hardening the system."
What is our primary use case?
In my particular case, we have some development and testing environments that we run on Red Hat Enterprise Linux (RHEL), and we currently produce specific software for financial entities that is developed and certified for Red Hat Enterprise Linux (RHEL), with clients running it in production and us delivering support to those clients.
What is most valuable?
Stability and performance are what I appreciate the most about it.
Red Hat Enterprise Linux (RHEL) makes it easier to manage hybrid environments because it is widely compatible with all kinds of platforms and protocols, allowing integration with various systems. It is very convenient for me since I have both on-premises installations and cloud installations. A few years ago, we transitioned several machines from baremetal systems to the cloud, and the process was very smooth. One of the advantages of Red Hat Enterprise Linux (RHEL) is that it operates consistently across different platforms, meaning you don’t have to change your processes or tools when working with various environments. This reliability is particularly beneficial for my operations.
What needs improvement?
One improvement could be more radical removal or disabling of obsolete, non-secure features, specifically regarding hardening the system. While I'm not sure if this is different on Red Hat Enterprise Linux (RHEL) 10, my team has installed the first one today.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for 10 years now, and I have been working with Red Hat as an older brand for about 25 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is very stable, and I don't recall the last time we had an issue that was not caused by a user.
What do I think about the scalability of the solution?
The scalability of Red Hat Enterprise Linux (RHEL) is very good because it allows changes to be introduced on the fly without having to reboot machines, and it is very stable. We have reached a maturity level in Red Hat Enterprise Linux (RHEL) that is very efficient, giving us a lot of confidence in the product.
How are customer service and support?
I haven't contacted technical support or customer support regarding Red Hat Enterprise Linux (RHEL) in the last few years.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
While not exactly comparable, we also work with AIX from IBM as another platform, which is currently provided by the same group because IBM owns Red Hat. I have worked in previous years with other Linux distributions, such as Debian, Ubuntu, and Slackware, although I haven't worked with them for a while.
I have a very strong empathy for open-source systems, and Red Hat Enterprise Linux (RHEL) runs on an open-source kernel, which I appreciate because it allows for innovation and development of the system itself based on collaboration from different inputs. AIX is more closed with its own benefits, and Red Hat Enterprise Linux (RHEL) runs on more platforms, while AIX is IBM-based.
How was the initial setup?
Deploying Red Hat Enterprise Linux (RHEL) is easy. It isn't a complex process right now, and there is a lot of documentation and information available to support them during that process.
The patching process is currently stable and very efficient, with frequent and scheduled releases that allow us to plan how we roll them out on our side. We have a scheduled patching process every month, even if there isn't anything to do. There are usually updates available, and we also have monitoring features that ensure the system is healthy and working properly, so we don't require live monitoring by a user, just some occasional cleanup in terms of logs and environment since it's mainly a development and test setup.
What other advice do I have?
When you have your own systems on-premises, defining a lifecycle means needing to replace hardware, storage, and acquire equipment beforehand, whereas in the cloud, you don't have to do that because you pay as you use. This makes it easier to acquire new VMs on the cloud and install new images, moving from old machines to new ones without needing to get rid of old physical machines, thus making the cloud more flexible in the lifecycle perspective.
The business value of Red Hat Enterprise Linux (RHEL) compared to other Linux distributions lies in the full set of systems and services it offers. While I haven't used the service support in recent years due to having a mature team that can solve problems, the support from Red Hat gives us great confidence in the software's quality, patching, and continuous development.
I would rate Red Hat Enterprise Linux (RHEL) a 9 out of 10.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Updated: July 2026
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