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Ayomide Omole - PeerSpot reviewer
IT Engineer / Admin at cwgiprc
Real User
Top 20
We have experienced high performance, improved security, and easier system management
Pros and Cons
  • "The most valuable aspect of Red Hat Enterprise Linux is its ease of management."
  • "Red Hat Enterprise Linux training and certification opportunities for engineers and administrators could be improved."

What is our primary use case?

The primary software utilized across our business units is S4HANA, which runs on our SAP server hosted on Red Hat Enterprise Linux. Consequently, most Red Hat systems in our environment support SAP-related services. We operate approximately 105 Red Hat Enterprise servers dedicated to running these SAP services.

Red Hat Enterprise Linux was implemented due to its robust infrastructure, which allows us to efficiently manage our enterprise servers on a large scale using tools like Red Hat Satellite, Insight, and Ansible. This centralized management simplifies the orchestration and control of our extensive RHEL environment. Red Hat Identity Manager also ensures secure authentication and authorization for our remote systems. Beyond infrastructure, Red Hat's robust support is invaluable, providing timely solutions to complex issues. The operating system's strong security posture, including rapid patch deployment for vulnerabilities, further solidifies our decision to implement RHEL.

How has it helped my organization?

Red Hat Enterprise Linux simplifies risk reduction by integrating Red Hat Insights. This provides a comprehensive security posture assessment of our Red Hat systems, offering easy-to-understand best practice recommendations and applicable actionable remediation steps.

The knowledge base offered by Red Hat Enterprise Linux is detailed and contains numerous articles that can help resolve our issues.

Red Hat Satellite simplifies our patch process by helping us meet audit and compliance needs. We've set up a lifecycle environment within Satellite to test patches on development and quality systems before deploying them to the operating system. This allows us to roll out patches based on the environment, ensuring thorough testing before reaching production. Additionally, we leverage Ansible automation to streamline provisioning and manage patches effectively. While automation is ongoing, we have successfully implemented Ansible and Red Hat Satellite for provisioning, and we continue to identify areas for further automation within our environment.

Red Hat Insights provides best practice recommendations based on regular system assessments. Like other security tools like Microsoft Azure Defender, it can access a system to offer security improvement suggestions. I have a Red Hat Insights certification and find the tool valuable. It generates actionable recommendations that can be easily implemented through automated processes like FastScript, making it an efficient way to leverage data insights for enhanced system security.

Since implementing Red Hat Enterprise Linux, we have experienced high performance, improved security, excellent support service, and easier system management.

Red Hat Enterprise Linux has enhanced our security posture through timely security patch releases and best practice recommendations, which collectively have increased the protection of our data systems.

Red Hat Enterprise Linux allows me to manage all my Cloud and on-premise systems from one console.

What is most valuable?

The most valuable aspect of Red Hat Enterprise Linux is its ease of management. A robust suite of tools, including the user-friendly GUI and the powerful Red Hat Cockpit web portal, simplifies system administration. Cockpit provides a centralized platform for managing hosts, while Red Hat Satellite or automation servers excel at overseeing large fleets of radar systems.

What needs improvement?

Red Hat Enterprise Linux training and certification opportunities for engineers and administrators could be improved. While I have benefited from free training offered by other companies like Microsoft, I have not had similar opportunities with Red Hat. Despite holding a Red Hat certification, I incurred significant costs to achieve it. The training required for these certifications is expensive, and it would be advantageous if Red Hat provided more affordable training courses.

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2025
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for seven months.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is highly stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable.

How are customer service and support?

The support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Ubuntu Linux, Windows Server, and other solutions. Compared to these alternatives, Red Hat Enterprise Linux stands out as superior in terms of ease of management, security, and support.

How was the initial setup?

The initial deployment is straightforward. Deploying it manually takes about fifteen to twenty minutes from start to finish using it manually.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

We have 15,000 users all across Africa that use our systems.

Red Hat Enterprise Linux requires periodic maintenance to apply security patches and updates.

I recommend Red Hat Enterprise Linux and conducting a proof of concept to ensure it aligns with our requirements.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2399127 - PeerSpot reviewer
Platform Engineer at a hospitality company with 10,001+ employees
Real User
Top 20
Top-tier support, 100% stable, and helpful for doing more in less time
Pros and Cons
  • "I like the stability that comes with Red Hat. That has always been the feature that I like."
  • "They can allow more access to their training and their products' testing. There are ways to do it now. You might have to get a certain type of account to test their products. It might be easier if you can just download the product and test it out."

What is our primary use case?

We are mostly using it for application servers, infrastructure servers, and database servers.

How has it helped my organization?

Red Hat Enterprise Linux lends itself to a lot of automation. We are able to manage many more servers with less staff and by using other Red Hat products such as Ansible. Those are the things that I like.

We are using Red Hat Enterprise Linux for containerization projects. Their Podman product has made it easier. It comes with a lot of security. It is a drop-in product or replacement for Docker. I have used Docker before and switching to Podman was very easy. I just saw the demo for the Podman desktop, and I am looking forward to using that. It will hopefully help me streamline container usage and container deployment in Kubernetes or OpenShift.

It inherently has a lot of functions built in for risk reduction, business continuity, and maintaining compliance. For example, it has SELinux, certain firewalls, logging, and all those things. It has all the built-in features required to meet the needs. We can plug in other third-party tools to have it gather information, or we can send logs to centralized locations to track activity and do audits and things like that.

I use Red Hat Insights for different things. I do not use it much to look at security risks. I know that it has those features, but I use a different tool like a Satellite server to take care of patching and things like that. Red Hat Insights provides us with vulnerability alerts and targeted guidance, but it has not affected our uptime much. It is good to see that information. I can see those vulnerabilities, and I can see action steps or remediation steps that I can take. All my servers are patched on a cycle, so as the cycle goes through, each server gets patched based on its own cycle. It does not really affect the uptime.

What is most valuable?

I like the stability that comes with Red Hat. That has always been the feature that I like. They do not always have the newest features, but they prioritize stability, which is important in the production environment.

What needs improvement?

Red Hat should keep doing what they have always done. They should continue to be a leader in the open-source space. They should keep innovating and keep creating great products. They can allow more access to their training and their products' testing. There are ways to do it now. You might have to get a certain type of account to test their products. It might be easier if you can just download the product and test it out.

For how long have I used the solution?

In a production environment, I have been using Red Hat Enterprise Linux for about five years. I have used Red Hat Enterprise Linux clones such as Fedora and CentOS for about 15 years or maybe longer.

What do I think about the stability of the solution?

It is absolutely stable. It is 100% stable.

What do I think about the scalability of the solution?

It is good. It scales well. With the tools that Red Hat provides, it does not matter if you have 10 servers, 100 servers, or 1,000 servers. They make it simpler with Ansible. Ansible is your friend.

How are customer service and support?

They are top-tier. Support is probably their number one selling point. As long as you give the Red Hat engineers what they need, they are very good at providing new solutions. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Red Hat clones in other positions. I might as well just say it is Red Hat because it is a clone, so I have been using Red Hat all along if we look at different products.

I have worked with CentOS, Rocky Linux, etc. The main difference is that Red Hat's support is top-tier. There is also stability. With the ecosystem that they have built, there are a lot of tools to help me manage. They have Ansible and other great tools to help manage the product. You cannot say the same about Windows. They might have a different way of doing things.

How was the initial setup?

We have deployed Red Hat Enterprise Linux on-premises. We have a hybrid cloud environment, but we run other types of servers there. They are mostly Windows, and they are run on Azure cloud. We do not run Red Hat Enterprise Linux in a hybrid cloud environment, but there is always an opportunity to do that in the future.

The Red Hat servers that we have are on-prem. We use VMware and the tools that they provide to deploy Red Hat.

Its initial deployment was done a long time ago. It is a straightforward process to install it as long as you are not trying to do anything complicated.

We do not have a deployment strategy. We install it based on the requirements. If it is a web server or database server, there are different things that you need to do, but it is pretty straightforward. It is a good process.

What about the implementation team?

We took help for deploying Red Hat and purchasing the license and maybe the hardware. We probably used CDW and Advizex. They are probably based in Pittsburgh.

What was our ROI?

Time savings is the biggest return on investment. I can do more in less or a shorter amount of time. The time savings depend on what you are working on, but you can potentially have about 75% time savings.

What's my experience with pricing, setup cost, and licensing?

I have very little experience with pricing and getting quotes. The whole VMware thing happened, and everybody is looking at different alternatives. At this point, any competitor is probably a good choice based on the cost.

What other advice do I have?

Everyone should evaluate what their needs are, test out different products, and pick the product that is best for their needs. I know that the Red Hat Enterprise Linux is a very good solid product. One thing I would say is that their support is top-tier, so from that aspect, I would recommend Red Hat.

At this time, I am trying to develop a platform that facilitates developer workflows. We may adopt more of a GitHub mindset and use Red Hat tools, such as OpenShift and Ansible.

We are currently not using containers as much as we would like to. We are working on setting standards. That is going to come down the road. Our workloads right now are mostly virtual machines and monolithic applications built on VMs. We will use them more. We will make more microservices and use pods to contain the applications. We will use more Red Hat tools.

Overall, I would rate Red Hat Enterprise Linux a nine out of ten. There are many things to take into account. From a production perspective, it is a ten out of ten. From the innovation and latest features perspective, it is probably a seven. That is not necessarily a bad thing because that is their unique point. They prioritize stability, but if you want something with your features, you can use Fedora.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2025
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Product Owner at Koson
Real User
Offers good security and clustering but virtualization management and support need improvement
Pros and Cons
  • "I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability."
  • "The benefits I get from this operating system are that it's secure, easy to use, and stable."
  • "I recommend that they improve their virtualization product, specifically the management console."
  • "I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features."

What is our primary use case?

We use Red Hat Enterprise Linux for our applications. I use it for many applications, especially SAP.

We install it on the server so that we can install our applications running on that server.

How has it helped my organization?

The benefits I get from this operating system are that it's secure, easy to use, and stable.

What is most valuable?

I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability.

I access the knowledge base offered by Red Hat Enterprise Linux through their websites. The knowledge base is helpful to me.

The Image Builder is easy to set up, and overall, it is helpful to me.

What needs improvement?

I recommend that they improve their virtualization product, specifically the management console.

Support should definitely be improved.

What do I think about the stability of the solution?

I do not have any complaints with the stability of Red Hat Enterprise Linux.

What do I think about the scalability of the solution?

We use Red Hat Enterprise Linux in multiple locations. We are using it in the IT industry.

How are customer service and support?

I would rate their support a three out of ten. I find them slow to respond. The quality of support is not acceptable in the way they provide solutions.

How would you rate customer service and support?

Negative

How was the initial setup?

I manage Red Hat Enterprise Linux (RHEL) systems by installing it from the disk, specifically from a CD-ROM. It requires maintenance from our side. We have 11 people for maintenance in the team.

What was our ROI?

I have not seen a return on investment since I started using it. The cost is a reason for that.

What's my experience with pricing, setup cost, and licensing?

I find the cost of this solution expensive.

What other advice do I have?

I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features.

I would rate Red Hat Enterprise Linux as four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Siphosethu Ndebele - PeerSpot reviewer
Linux/DevOps Engineer at Ekwantu Consulting
Real User
Top 10
Reduces downtime and has fast support, but live patching can be better
Pros and Cons
  • "The support is valuable. We get direct support from Red Hat. There is also no downtime. We can sleep better at night knowing that our systems are running."
  • "Red Hat Enterprise Linux is super fast, and our systems have less downtime."
  • "Live patching should be improved."
  • "Live patching should be improved."

What is our primary use case?

Our clients use it as an operating system. One of the reasons for going for Red Hat Enterprise Linux was to reduce the downtime that a client was having with AIX.

How has it helped my organization?

Red Hat Enterprise Linux is super fast, and our systems have less downtime. There is about a 60% reduction.

We use Red Hat Enterprise Linux both in the cloud and on-premises. We move workloads between the clouds and data center using Red Hat Enterprise Linux. This functionality is very important for us.

They offer support as well as training. Most of our staff is Red Hat certified. They have a good knowledge base with a lot of videos and useful content.

We are very satisfied with the patching and upgrade experience. We moved from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. It was easy. The live patching capability is very useful. It is one of the best features. Provisioning is also simple.

Red Hat Insights helps to identify and address any vulnerability risks. We get to know about any required patches.

Red Hat Console is very helpful for having an overview, patching, and maintenance.

What is most valuable?

The support is valuable. We get direct support from Red Hat. There is also no downtime. We can sleep better at night knowing that our systems are running.

What needs improvement?

Live patching should be improved.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

The stability of Red Hat Enterprise Linux is very high. There is no downtime.

What do I think about the scalability of the solution?

The scalability of Red Hat Enterprise Linux is a six out of ten.

It is the base OS. Most client applications run on Red Hat Enterprise Linux. Our clients are big organizations. In our company, we have 15 people working with Red Hat.

How are customer service and support?

I would rate Red Hat's support a nine out of ten. They provide a quick response. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our client moved from AIX to Red Hat Enterprise Linux because they were having downtime issues.

Red Hat Enterprise Linux is different from other Linux solutions because they offer support.

How was the initial setup?

We have a hybrid model of deployment with both on-premises and cloud setups. The deployment overall was easy. 

Its maintenance involves patching and upgrades. Patching is easy. The migration to the cloud and upgrades are also simple.

What was our ROI?

We have seen about 20% ROI.

What's my experience with pricing, setup cost, and licensing?

It is cost-efficient.

What other advice do I have?

We have plans to increase its usage. I would recommend Red Hat Enterprise Linux. I would rate it a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Juliano Raymundo Dos Santos - PeerSpot reviewer
Senior Infrastructure Engineer at Ilha Service
Real User
Top 10
Instrumental in achieving certifications for security standards
Pros and Cons
  • "Release updates are the most valued feature because Red Hat's rigorously tested release update pipeline sets it apart from other distributions."
  • "Red Hat, known for its secure distribution, sometimes delays critical security patches for certain packages compared to other Linux communities like AlmaLinux or Rocky Linux."

What is our primary use case?

I use Red Hat in data routines for web, database, and container servers. Right now, I'm using three primary use cases.

How has it helped my organization?

Red Hat offers compliance consulting services. If we purchase hardware from companies like HP, Dell, or IBM, which also partner with Red Hat, they often guarantee compliance for their hardware. This compliance can extend to security regulations imposed by certain countries or governments, such as those based on NIST or CSSP standards. Red Hat's focus on compliance seems to center primarily around these hardware-related aspects and associated security requirements.

Red Hat's knowledge base requires an active subscription for full access, but developers can utilize a free, annually renewable option. With an activated developer subscription, users gain access to forums, documentation, the latest news, vulnerability reports, and other resources related to Red Hat Enterprise Linux and its associated packages. The knowledge base is now well-documented, and the active community quickly responds to forum inquiries, often within a few hours.

Leap is a feature designed by Red Hat to migrate its operating systems between versions. Introduced to address the end-of-life issue for distributions like CentOS seven, eight, and RHEL seven, eight, Leap allows users to upgrade from RHEL seven to eight, RHEL eight to nine, CentOS seven to eight, and CentOS eight to nine. However, Leap is specifically designed for Red Hat and works optimally only on Red Hat seven, eight, and nine. It does not function as intended on CentOS, Fedora, Oracle Linux, or other community distributions. Red Hat Insights is a complementary tool that provides valuable information to subscription holders about their licensed servers, including package installations, subscription validation, detected bugs, and vulnerabilities. It also offers alerts about new vulnerabilities and patches and facilitates license management and environment oversight.

I've used Convert2RHEL, a tool that simplifies transitioning from CentOS-based distributions like Leap to Red Hat Enterprise Linux. It supports converting only CentOS to RHEL by replacing binaries and installing Red Hat logos. Underlying Ansible scripts entirely handle this process. While I've had success with it, occasional minor issues arise but are easily resolved.

I have experienced minimal downtime while using RHEL. Some of our RHEL systems have operated uninterrupted for over 600 days. The only necessary reboots occur when applying kernel updates. Overall, RHEL has demonstrated reliable and resilient uptime and security.

Due to its built-in compliance features, RHEL is instrumental in achieving certifications for security standards. The system incorporates policies that align with regulations for governance and public institutions. When installing Red Hat Enterprise Linux in the cloud or on-premises, users must implement security policies that activate specific plugins and APIs to maintain compliance. Given its comprehensive coverage of contemporary compliance standards, Red Hat is the most valuable distribution.

What is most valuable?

Release updates are the most valued feature because Red Hat's rigorously tested release update pipeline sets it apart from other distributions. While many options are available, none match Red Hat's commitment to thorough package testing. Packages are initially delivered to Fedora, Red Hat's community distribution, for testing and validation. Proven packages then transition to CentOS, and after six months, the most stable and reliable packages are incorporated into the new Red Hat release. This well-defined pipeline ensures that Red Hat packages are stable and long-lasting. However, not all packages released in Fedora make it to Red Hat; some experimental or community-driven packages may not meet enterprise standards. Fedora serves as a testing ground, while Red Hat focuses on delivering a stable operational system.

What needs improvement?

Red Hat, known for its secure distribution, sometimes delays critical security patches for certain packages compared to other Linux communities like AlmaLinux or Rocky Linux. For instance, AlmaLinux addressed recent vulnerabilities in the SSH package within days, while Red Hat took over a week to release a patch. While Red Hat's rigorous testing ensures high-quality patches, the delay in releasing them can pose security risks.

Red Hat Enterprise Linux is a highly regarded but expensive distribution known for its top-notch software. This high cost often precludes smaller companies from adopting it. There is potential to make Red Hat Enterprise Linux more accessible to a wider range of businesses by lowering the price.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for ten years.

What do I think about the stability of the solution?

I previously encountered instability with an assistant. While using a non-Red Hat graphical interface, KDE, I experienced a system crash following a kernel update. This desktop environment proved incompatible with the new kernel. Conversely, servers utilizing only the command line never suffered crashes or downtime. I've observed the opposite trend in my Red Hat infrastructure, demonstrating exceptional resilience. For instance, during a complete data center outage two or three years ago, Red Hat systems recovered within minutes, while Ubuntu servers required significant maintenance. This suggests that Red Hat offers greater stability and reliability in our environment.

What do I think about the scalability of the solution?

Specific features such as path movement and load balancing must be enabled when running routes within a cluster. Pre-installed software simplifies the process for system administrators to implement smart clusters and scale servers. Among various distributions, Red Hat is considered the most proficient in these areas, excelling in scalability and cluster server management.

How was the initial setup?

The deployment was challenging, not because of Red Enterprise Linux itself but because the application runs within this distribution. Certain legacy software required manual installation on this new system, which complicated the migration process. However, the operating system itself is straightforward and plug-and-play. The difficulties arose from configuring the necessary applications within the distribution. I've had no issues working with or migrating to this distribution.

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux is only affordable for large organizations.

Which other solutions did I evaluate?

If I had to choose alternatives to RHEL, I would consider Oracle Linux and AlmaLinux. Oracle Linux is an enterprise distribution based on Red Hat, offering binary compatibility, meaning applications built for Red Hat Linux will run identically on Oracle Linux. It is an enterprise-grade product without the associated costs, as the distribution itself is free, with charges only for optional support. While I believe AlmaLinux is more resilient and reliable than RockyLinux, my preferred alternatives would be Oracle Linux first, followed by AlmaLinux.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

Cockpit is a technology offering a web-based console for server management. This web console can also perform any action achievable through the command line interface. However, I do not recommend it due to the inherent security risks of running a web server, especially when managing another web server. This introduces additional vulnerabilities and necessitates increased patching efforts. My preference is to maintain a minimalist system that runs only essential services. While Cockpit might be suitable for junior system administrators in the RHEL environment, as a senior administrator, I exclusively utilize the CLI, both on-premises via SSH and in cloud environments. I would only consider implementing Cockpit if we have junior staff and are willing to implement robust security measures such as firewalls, access control lists, and other protective strategies.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Great interview!

Daniel Wichinescki - PeerSpot reviewer
IT Specialist | SRE | Cloud Public and Private at a financial services firm with 501-1,000 employees
Real User
Top 5
A highly reliable solution with excellent support and knowledge base
Pros and Cons
  • "The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good."
  • "The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability."
  • "The main concern is the price."
  • "Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security."

What is our primary use case?

I used it previously in environments for APIs, Apache Tomcat, and JBoss

What is most valuable?

The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good. 

The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. It is very easy to search for solutions to problems and apply new features. 

What needs improvement?

The main concern is the price. 

For how long have I used the solution?

I used Red Hat Enterprise Linux (RHEL) for five years recently, and about ten to twelve years overall. The last time I used it was last year.

What do I think about the stability of the solution?

It's reliable. Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security.

How are customer service and support?

The support with Red Hat Enterprise Linux (RHEL) is good, and it is similar to Oracle. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the bank, we use Oracle Linux, but previously we used CentOS.

How was the initial setup?

It was easy to manage in terms of provisioning and patching. We used other products to update the systems, though I don't remember the name. I had other teams to manage the environment. I was satisfied with the management process and the management experience.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) a ten out of ten. I would recommend it to others. It is very stable.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Mayowa ODODE - PeerSpot reviewer
Linux System Administrator at Amazon
Real User
Top 20
Aids in achieving security standard certifications by providing a secure foundation and tools for compliance
Pros and Cons
  • "The most valuable aspects of Red Hat Enterprise Linux are its flexibility and security."
  • "While Red Hat Enterprise Linux offers robust security features, continuous improvement is crucial to ensure a secure environment and prevent potential losses."

What is our primary use case?

We use Red Hat Enterprise Linux due to its robust security features, which are essential for securing e-commerce transactions and monitoring our Linux servers. Additionally, its flexibility allows for deployment across a range of devices, including HPE and Dell.

How has it helped my organization?

Red Hat Enterprise Linux offers robust provisioning and patching management capabilities, ensuring efficient system administration and security.

I am delighted with Red Hat Insights and recommend this feature to others.

Since using Red Hat Enterprise Linux, I have found it to be very secure.

Red Hat Enterprise Linux has reduced our downtime by about 60 percent.

Red Hat Enterprise Linux aids in achieving security standard certifications by providing a secure foundation and tools for compliance with various security frameworks.

What is most valuable?

The most valuable aspects of Red Hat Enterprise Linux are its flexibility and security. It allows us to manage servers independently and ensures security for any device used.

The system roles feature is good.

What needs improvement?

While Red Hat Enterprise Linux offers robust security features, continuous improvement is crucial to ensure a secure environment and prevent potential losses.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for about six years.

What do I think about the stability of the solution?

I rate the stability of Red Hat Enterprise Linux as seven point five because sometimes it takes time to reach support for assistance.

What do I think about the scalability of the solution?

I rate the scalability of Red Hat Enterprise Linux as eight. It is satisfactory in terms of scalability.

How are customer service and support?

The response time could be improved as sometimes it takes too long to reach out to them.

How would you rate customer service and support?

Positive

How was the initial setup?

The complexity of deployment can vary based on familiarity with Red Hat Enterprise Linux. I found it to be complex.

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux can be expensive, but its cost is not a deterrent for many organizations willing to invest in its stability, security, and support ecosystem.

What other advice do I have?

I would rate Red Hat Enterprise Linux eight out of ten.

We have 80 percent of our environment using Red Hat Enterprise Linux. A team of around 40 uses Red Hat Enterprise Linux to manage over 3,000 servers in a big environment.

We perform weekly maintenance on Red Hat Enterprise Linux.

We do updates, upgrades, and migrations on our Red Hat Enterprise Linux servers.

Based on my experience, I recommend Red Hat Enterprise Linux, particularly to those seeking a highly secure operating system.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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ScottSteele - PeerSpot reviewer
Senior Linux System Administrator at National Vision Inc.
Real User
Top 20
A solid and secure operating system with excellent support
Pros and Cons
  • "I have used a lot of different Linux distributions, and one thing that I like about Red Hat Enterprise Linux is the support. The support from Red Hat is very good. They offer excellent customer and vendor support."
  • "Some of the documentation that I have run into or encountered appeared to be a bit outdated. That would be an area for improvement."

What is our primary use case?

The primary use case for Red Hat Enterprise Linux is automation. We have Ansible running on some Red Hat Enterprise Linux servers, and a lot of it is geared towards automation. We have the automation of processes like patching, upgrades, OS enhancements, or OS upgrades. Additionally, our stores run on Red Hat Enterprise Linux.

How has it helped my organization?

Red Hat Enterprise Linux is pretty secure, but we rely on our network products to handle a lot of our security. We have Cisco products. These servers that we are currently running are not necessarily tightened down on the ports, traffic, etc. We rely on Cisco firewalling to handle a lot of the traffic, load balancing, and so forth. I have not configured a lot of security per se right on the server itself at a kernel level.

I like the knowledge base. They have a pretty good knowledge base portal. On their website, they have a lot of great classes. I do appreciate doing that. I have taken several myself, so I am pretty impressed by that.

We use Ansible Playbooks for patching our devices, especially those that are out in the field. We are using Ansible Playbooks to handle patching. We are using the systemctl command that goes into the repos to grab whatever patches we need. So far, the management experience has been good.

What is most valuable?

I have used a lot of different Linux distributions, and one thing that I like about Red Hat Enterprise Linux is the support. The support from Red Hat is very good. They offer excellent customer and vendor support. 

The ease of training is great, and I appreciate products like Ansible Tower. 

Its interface is good. It is a very solid operating system.

What needs improvement?

Some of the documentation that I have run into or encountered appeared to be a bit outdated. That would be an area for improvement.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux since early 2000. It has been about 20 years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is very stable. I have not experienced any instances of crashing with the Red Hat servers that I have worked on.

What do I think about the scalability of the solution?

Other than the issues with the legacy software or some of the IBM AS/400 that we tried to add to it, it has been pretty seamless. Building them out and migration to the data center or the VMware environment has been pretty seamless. 

How are customer service and support?

Customer service is great. We use a support portal to open a ticket, and the response time is good. We usually get an email response or an update to the ticketing system, and then if necessary, we get a callback within four hours. The response time also depends on the priority. If we are looking at a massive data center outage, I am sure it is a priority one. Most of the tickets I submitted took one to four hours.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used SUSE in the past. They have a pretty good support system. They have got a good OS. I am not sure what the market share is for those guys, but they are pretty good.

How was the initial setup?

Our environment is a combination of the cloud and on-premises, but we primarily use Red Hat Enterprise Linux on-prem. We have a few development test servers running on Azure. They are not used in production. They are just for testing.

I was involved with the migration from SUSE to Red Hat, but that was close to a decade ago.

From what I recall, the initial setup was not that difficult. We did have some engineers from Red Hat who came out to help us. It would have been more difficult if we did not have them there, but from my recollection, it was not very challenging or difficult. We were able to get that done pretty quickly. There were some issues with legacy software, but those applications were built on the Windows platform. They were a little bit of a mess. Other than that, it appeared to go pretty smoothly for us.

It does not require much maintenance. Other than patching and keeping up with bulletins as to what might be out there, there is not much. There is not a huge amount of maintenance. They run pretty solidly. The uptime is great. I do not have to restart a lot of these servers. I might have to restart a service here and there, but nothing that I can remember.

What about the implementation team?

We had help from Red Hat engineers during the implementation.

What was our ROI?

Red Hat Enterprise Linux provides a much more secure and stable system than Windows infrastructure, and the support is also great. Of course, you pay for the support.

We were able to see its benefits after some time. Some of the returns are seen after a while, not immediately. Sometimes, migrations might be difficult to do if you are running legacy software.

What's my experience with pricing, setup cost, and licensing?

I am not involved in the budgetary aspect, but from what I understand, the pricing is competitive, similar to what we paid for SUSE.

What other advice do I have?

Having a solid foundation in Linux can be very helpful. Learn as much as possible. Automation has become a very important part of the industry now. Learning how to automate with Ansible, Kubernetes, Docker, and Python along with Red Hat Enterprise Linux should set you up for success.

We have not tried Red Hat Enterprise Linux Image Builder or System Roles. Image Builder sounds good, but I have not tried Image Builder. We build our images from vCenter. Image Builder would definitely be something to check out.

Using it in a hybrid environment is a very interesting concept, where we keep some of the hardware and applications on-prem and then maybe rely on Red Hat to handle some of the networking or other configurations externally. I would like to try that hybrid approach.

I would rate Red Hat Enterprise Linux an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2025
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.