No more typing reviews! Try our Samantha, our new voice AI agent.

Smartsheet pros and cons

Vendor: Smartsheet

4.0 out of 5

43 reviews
93% willing to recommend

Pros & Cons summary

Smartsheet combines tool integration, robust collaboration, and customization, providing Excel-like functionalities and improving project tracking. It offers seamless integration but faces challenges like security concerns, limited automation, and data capacity issues. Users appreciate its cost-effectiveness and unique workflow automation, although improvements in customer service and integration with Microsoft products are needed. Automation shortfalls and manual saving requirements affect collaboration, and additional modules can be costly for comprehensive features.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Smartsheet is user-friendly and offers a high level of integration with various tools.

It provides powerful project management features such as Gantt charts, workflows, and automation.

Smartsheet enables effective collaboration and allows easy sharing through dashboards and reports.

Its versatility and similarity to Excel make it accessible and efficient for budget and data integration.

Smartsheet offers excellent customer support and scalability, beneficial for enterprise use.

CONS

Smartsheet needs improvement in user-friendly functionalities and lacks comprehensive automation features.

There are security concerns, including ease of restricting people from sharing sheets, managing attachments, and setting up single sign-on.

Customer service is not easily accessible and requires enhancement in response quality.

Integration with third-party platforms and software needs improvement, including better use of APIs.

Training available for Smartsheet is limited, creating a steeper learning curve for users.

Smartsheet Pros review quotes

ST

Solution Architect at Think People

Jul 15, 2025

What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.

Read full review

Project Manager at Amgen

Aug 1, 2024

I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items.

Read full review

reviewer2678097

Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees

Mar 25, 2025

I think Smartsheet would scale fine.

Read full review

Free Report: Smartsheet Reviews and More

Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

Project Manager at USCCG

Oct 25, 2024

I prefer Smartsheet for its flexibility.

Read full review

SA

Shashi VardhanAndem

Senior Product Manager at Indian Institute of Management Calcutta

Jun 5, 2024

If you just need a planning tool, it's a low-cost and effective option.

Read full review

Eire Zimmermann

Judicial Technician (Strategic Management / Project Management) at TJPR

Apr 25, 2024

Granting access to Smartsheet is much simpler. Anyone can access it with just a link and password. Smartsheet also offers intelligent forms, allowing us to collect project proposals easily. Before our first meeting, I can review initial project ideas submitted through these forms. Additionally, attaching files is straightforward - no need to navigate through menus. The search function is also nice.

Read full review

MP

President at Oti

May 2, 2024

I like that Smartsheet integrates Excel with a cloud-based project management software.

Read full review

reviewer2152890

Contract Programme Manager at a manufacturing company with 5,001-10,000 employees

Feb 1, 2024

Smartsheet is a really good tool for collaboration.

Read full review

James John Wilson

Business Development Manager at Freelancer

Jul 21, 2022

It is my favorite project management tool. The reason for that is that it is very flexible. It is much easier to use than Microsoft Project in terms of creating custom fields. It is very similar to Excel. So, people understand it, which makes it a little bit easier to use for most users.

Read full review

KM

Kshitij Maheshwary

CX Specialist at Great Lakes Institute of Management

Jun 6, 2024

The deployment is very easy. All you need to do is log in.

Read full review

Show 10 more reviews (out of 42)

Smartsheet Cons review quotes

ST

Solution Architect at Think People

Jul 15, 2025

I think their support team is low quality. They're low and lack response, which is not good for customers. I wouldn't rely on their customer support at all.

Read full review

Project Manager at Amgen

Aug 1, 2024

I want to improve baselines, predecessor-successor relationships, and the ability to use manual starts and stops while keeping relationships intact. Changing dates and durations can be convoluted, unlike in Microsoft Project. There are many things I'm used to in other software that don't happen in Smartsheet. It's offset by how easy it is to link sheets and pull data at higher levels, but figuring out why I can't change data sometimes can be frustrating.

Read full review

reviewer2678097

Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees

Mar 25, 2025

More intuitive access without constant logins would be beneficial.

Read full review

Free Report: Smartsheet Reviews and More

Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

Project Manager at USCCG

Oct 25, 2024

Initially, there were issues like dropdowns. Those have been overcome.

Read full review

SA

Shashi VardhanAndem

Senior Product Manager at Indian Institute of Management Calcutta

Jun 5, 2024

There isn't much automation at this time.

Read full review

Eire Zimmermann

Judicial Technician (Strategic Management / Project Management) at TJPR

Apr 25, 2024

Every feature for text mining, even process mining, would be a plus. We have about two hundred contract management events daily. First, I share specific documents. I talk about the search function because we assume it has a thorough search when we read the catalog. But when you test it, you realize it doesn't search within attachments. So, it's a great search function, but you need the brand folder. It has many options and can become complex.

Read full review

MP

President at Oti

May 2, 2024

The solution should include integrations with other platforms or software.

Read full review

reviewer2152890

Contract Programme Manager at a manufacturing company with 5,001-10,000 employees

Feb 1, 2024

We have to manually put in every dependency in Smartsheet.

Read full review

James John Wilson

Business Development Manager at Freelancer

Jul 21, 2022

The main challenge with Smartsheet is that when you start putting components on the Smartsheet dashboard, they don't know about each other. So, if I filter something in one widget, or if I click on a region or a project ID, the other widget or component and the visualization that's on that dashboard don't change. It doesn't know about the other component.

Read full review

KM

Kshitij Maheshwary

CX Specialist at Great Lakes Institute of Management

Jun 6, 2024

Smartsheet is a cloud-based tool similar to Google Sheets in that multiple stakeholders can work on a document simultaneously. However, unlike Google Sheets, which saves changes in real time, Smartsheet requires users to manually save their changes.

Read full review

Show 10 more reviews (out of 42)

Product Categories

Product Categories

Project Portfolio Management

Project Management Software

Popular Comparisons

Popular Comparisons

Jira vs Smartsheet

monday.com vs Smartsheet

Freshservice vs Smartsheet

Broadcom Clarity vs Smartsheet

Asana vs Smartsheet

Planview Portfolios vs Smartsheet

ServiceNow Strategic Portfolio Management vs Smartsheet

Adobe Workfront vs Smartsheet

Microsoft Project vs Smartsheet

Wrike vs Smartsheet

Planisware vs Smartsheet

Notion vs Smartsheet

Microsoft Project Server vs Smartsheet

Trello vs Smartsheet

Planview PPM Pro vs Smartsheet

See all alternatives

Product Categories

Product Categories

Project Portfolio Management

Project Management Software

Popular Comparisons

Popular Comparisons

Jira vs Smartsheet

monday.com vs Smartsheet

Freshservice vs Smartsheet

Broadcom Clarity vs Smartsheet

Asana vs Smartsheet

Planview Portfolios vs Smartsheet

ServiceNow Strategic Portfolio Management vs Smartsheet

Adobe Workfront vs Smartsheet

Microsoft Project vs Smartsheet

Wrike vs Smartsheet

Planisware vs Smartsheet

Notion vs Smartsheet

Microsoft Project Server vs Smartsheet

Trello vs Smartsheet

Planview PPM Pro vs Smartsheet

See all alternatives

Related questions

129

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?

175

What project management/portfolio management program would you recommend?

54

Any experience with Strategic Project Portfolio Management Solutions?

162

What are the tools you recommend to support teleworking?

37

When evaluating Project Portfolio Management, what aspect do you think is the most important to look for?

45

How effective is Project Server at providing metrics for resource analysis across projects?

32

CA Clarity PPM - does it support my requirements?

138

Why is Project Portfolio Management important for companies?