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Daria Maslovets - PeerSpot reviewer
Analytics Lead/Tableau Integrator at SOFTICO
Real User
Apr 12, 2023
Real time analysis, reliable, and easy to set up
Pros and Cons
  • "Technical support has been responsive."
  • "There are not enough language options. It needs to be offered in more than just English."

What is our primary use case?

Our company uses dashboards to understand how much we can improve the situation, track performance in real-time and help managers react faster to non-obvious things.

For our clients, we carry out system integration, and pilot projects, develop first dashboard layouts, provide system support during integration and post-sales service, and provide training to our clients. The main goal of customers is to understand whether they will get profits in the future or not and be able to influence the situation right now.

How has it helped my organization?

Tableau helps the company to see insights. It will allow profit or loss to be predicted, but very flexible to react to changes.

Tableau's dashboard allows teams to see what's going on at a high level. Our company sells software licenses and it's very important for us to be able to track license expiration dates that may expire in the near future and to be able to contact customers and ask them to renegotiate contracts or to warn customers in time about possible license renewals or additional purchases of new licenses.

Instead of going deep into the CRM in detail, we can do it directly from the dashboards generated by Tableau, saving ourselves time and increasing our productivity.

Other customers can use the solution to check the duration of certain transactions. They can see how quickly they are completing transactions in a call center, for example. They can look at targets and get alerts to help them improve results.

What is most valuable?

Users don't have to wait for monthly reports, Tableau allows users to view numbers to make real-time decisions. It is easy and intuitive to use and has quick access to analytics, high performance even for very big data, and a built-in ETL tool to clean and prepare data.

Both web and mobile versions are supported. Updates take place at least once every three months. We always get the latest version with the latest features.

There is a huge community of Tableau users - 99.9% of questions are answered.

The solution integrates well with Python and R. The solution scales well and it is very stable.

The setup is quite easy and the technical support has been responsive.

What needs improvement?

Despite the number of available interface languages, I would like to see as many languages as possible represented in Tableau. So many companies really want to use this program and it suits them better than any other similar programs, but due to the lack of understanding of English, it is difficult for them to decide to integrate this particular product.

In addition to the existing set of common data types, Tableau Desktop has such a wonderful thing as a union of data on the principle of relationships for Multi-table. This type of union is very easy to work with the data source itself and does not overload the system.

At the moment, this type of union only exists for connections from databases. It would be nice if Tableau added this type of merging for data sources that are on the Tableau Server/Tableau Cloud.

Every three months, Tableau adds new features. There are always new features coming up.

Buyer's Guide
Tableau Enterprise
August 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for two years. 

What do I think about the stability of the solution?

It's stable. It's reliable and has a good security program. 

What do I think about the scalability of the solution?

The solution is very easy to scale. The Blueprint methodology shows how large companies can successfully implement and develop it.

We are a small company. Right now we have about eight users of the solution. Part of them prepare analytics and manage the solution on the server side as the analysts, architects, and solution engineers, and the rest are people who use the solution as users, viewers, and explorers.

How are customer service and support?

We have full technical support for our clients. When we get a new client, we provide full support and handle pilot projects. We can also provide dashboards. We have a community for clients that are new to the solution.

Our company would like to improve the culture of data in our country. We're working to provide learning resources and free YouTube lessons to help new users understand the product. 

As a company, we provide Tableau support for our clients. If our company cannot find any solution ourselves, we contact the brand's technical support, and they respond very quickly. Depending on the complexity of the problem, a solution can be delivered within two to three days up to a week.

Which solution did I use previously and why did I switch?

In the past, I have also used Excel and some Power BI.

In our company we like to say that there is no perfect BI, only the tool that suits you and your goals. Therefore, most companies choose to work with a different set of tools, sometimes combining several different ones. The main thing is that they all work towards your main goal and the achievement of your results.

Despite the fact that the company sells both Tableau and Power BI, we mainly use Tableau.

How was the initial setup?

The initial setup is very easy. That said, it's best to prepare your system. You need to understand how your system will be able to integrate with it. You also have to understand your data.

It can be set up by one person if it is a small company and he is well versed in the product and in his system. However, if the company is large and the process is complex, then of course a team of several people may be needed to share the integration process between working with server setup, analytics department, and working with clients.

The service can be set up completely automatically. This will depend on the server the company uses and whether additional add-ons for working with Tableau are enabled. Automation makes it easy to check data flows and dashboards, simplifies server operations and monitors errors that occur, and sends alerts or warnings if they occur.

What's my experience with pricing, setup cost, and licensing?

The price is still quite high for many Tableau customers. That said, the company understands the value the solution provides. That, and the integration process is so much easier with Tableau. Even with the licensing being so high, it is worth it due to the simplicity and finally, they see the financial return of using the product.

What other advice do I have?

I'm an analytics lead. I'm an integrator of the product.

We work with Tableau Cloud and with the Tableau Server.

Make sure you are really ready to integrate with Tableau. That will make the deployment go much more smoothly. Users that are fully prepared will be able to get the most out of it. If they are not prepared, they will not use it to the fullest extent possible. Sometimes you have to change not just the tool; you have to change the entire company's process. The product implementation needs to be considered at all steps, both within the company and for all stakeholders.

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
PeerSpot user
Global Data Architecture and Data Science Director at FH
Real User
ModeratorTop 5
Sep 5, 2022
A flexible and easy-to-learn solution with excellent visualizations, good design, and a community version
Pros and Cons
  • "Tableau is very flexible and easy to learn. It has drag-and-drop function analytics, and its design is very good. It is a very good tool, and it basically brings life into data with good design. We have been creating a lot of interactive visualizations and dashboards. It has a public version. There are public communities from where you can get a lot of examples for practice."
  • "Its price should be improved. Its price is much higher than Power BI and QlikView. Programming is not easy on Tableau. For programming, you have to have a separate model. They should include programming directly on the web portion of the Tableau desktop so that people can write Python or JavaScript code for customizations instead of using a different model. Currently, Tableau Data Prep is a separate application that you have to purchase. It would be helpful if they can include Tableau Data Prep and programming languages such as R, Python in the next version. Tableau Public, which is a community version, doesn't allow you to save your work on your desktop. They should allow it. Currently, you can only upload it in the community."
  • "Its price should be improved. Its price is much higher than Power BI and QlikView."

What is our primary use case?

I have used Tableau in the past with other clients for enterprise-level data visualization for financial and manufacturing industries. I have also used it for documents dashboard and different kinds of KPI visualizations. I'm currently using it for academic purposes. In my current organization, we are not using Tableau. We are using Power BI.

What is most valuable?

Tableau is very flexible and easy to learn. It has drag-and-drop function analytics, and its design is very good. It is a very good tool, and it basically brings life into data with good design. We have been creating a lot of interactive visualizations and dashboards.

It has a public version. There are public communities from where you can get a lot of examples for practice.

What needs improvement?

Its price should be improved. Its price is much higher than Power BI and QlikView.

Programming is not easy on Tableau. For programming, you have to have a separate model. They should include programming directly on the web portion of the Tableau desktop so that people can write Python or JavaScript code for customizations instead of using a different model. Currently, Tableau Data Prep is a separate application that you have to purchase. It would be helpful if they can include Tableau Data Prep and programming languages such as R, Python in the next version.

Tableau Public, which is a community version, doesn't allow you to save your work on your desktop. They should allow it. Currently, you can only upload it in the community.

For how long have I used the solution?

I've been using Tableau for almost eight or nine years.

What do I think about the stability of the solution?

It is very stable. 

What do I think about the scalability of the solution?

It is scalable. They have a cloud version, and you can implement it on the cloud.

How are customer service and support?

Their technical support is good. Our own IT can also manage it, and I can also get support from Tableau.

Which solution did I use previously and why did I switch?

We also use Dimension, Power BI, and QlikViewDomo is also there, but Domo is a little bit more expensive. Microstrategy is also a little bit more expensive, and it has different media storage.

How was the initial setup?

Its installation is straightforward. It is a one-click installation. 

What about the implementation team?

I installed it myself on my laptop.

What's my experience with pricing, setup cost, and licensing?

Its price is higher than Power BI and QlikView. Tableau costs around $70 per user per month, whereas Power BI is around $8 to $9. QlikView is around $30. 

Tableau has various prices for various models such as Creator, Designer. 

What other advice do I have?

I would recommend this solution if you do not have budget constraints. It is a very good solution with excellent visualizations. I plan to keep using it for academic purposes.

I would rate Tableau a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Tableau Enterprise
August 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
Manager at Accenture
Real User
Apr 9, 2022
User-friendly, flexible and able to handle huge data sets
Pros and Cons
  • "I consider Tableau to be the best analytical tool available. It's really handy to use and can be used by non-technical people."
  • "When you're working on a dashboard, you can't select multiple components at a time and align them, so you have to go one by one. This is very cumbersome."

What is our primary use case?

I use Tableau to understand how day-to-day business is going, where the gaps exist, and the KPIs. We use it for target analysis, identification, performance tracking, and financial metrics. 

What is most valuable?

The features I like most are data manipulation, Tableau Prep, the ability to do manipulation on the desktop, its connectivity to different and vast data sources, the capacity to handle such huge sets of data, and its flexibility to play around and create calculated fields and customized charts. LOD expression is also fantastic. Another useful feature is drag and drop, which means that if you're not into creating data manipulation, data comes very clean and clear to you, and you just have to drag and drop to create a job. This gives an upper hand to the end-user to work on the analytical tool and create their own dashboards. And even on the Tableau server, they can create their own metrics and publish them as a simple dashboard. You can create a view as per your user.

What needs improvement?

When you're working on a dashboard, you can't select multiple components at a time and align them, so you have to go one by one. This is very cumbersome if you're floating, and it loses in comparison to Power BI, which does allow multiple selections. In the next release, I would like to see an enhancement of the prescriptive analytics features.

For how long have I used the solution?

I've been working with Tableau for a year and a half.

How are customer service and support?

Technical support is more-or-less fine, though we have had a couple of cases where we weren't satisfied. We have had to ask our senior management to intervene sometimes because the support period has gone beyond fifteen or twenty-one days.

How would you rate customer service and support?

Neutral

What other advice do I have?

I consider Tableau to be the best analytical tool available. It's really handy to use and can be used by non-technical people. For those thinking of implementing it, you can go with Tableau Online if you don't do too much data manipulation on the Tableau desktop itself. Try to keep it in a different layer of Tableau Prep and also make sure that your desktop is not heavy and leverage the features properly because Tableau offers a lot. I would give Tableau a rating of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Steve-Jose - PeerSpot reviewer
Senior Research Analyst at a consultancy with 1,001-5,000 employees
Real User
Mar 31, 2022
Allows me to connect to an Excel sheet to create a visualization, and comes with a free version that is helpful in developing data visualization skills
Pros and Cons
  • "The feature that is currently most valuable is the import feature where I can link to an Excel data source. I'm not using it with any other data source, such as SQL Server. I directly link it to an Excel sheet, and if I change anything in that Excel sheet, the changed data immediately gets reflected in the virtualization. This is something that is very convenient for me as of now."
  • "Its documentation can be improved so that a user can get a good hands-on experience. Tableau is well documented, and on their website, there are a lot of tutorials that are available for free. I started my learning process through those tutorials, but there are certain loopholes in those tutorials, which only got filled through a couple of good YouTube channels that talk about Tableau. YouTube helped me a lot. So, the documentation could be better, I understand that it is evolving day by day, and with more usage, there would be more such documentation."
  • "Its documentation can be improved so that a user can get a good hands-on experience."

What is our primary use case?

I am using it for my personal use. I'm using Tableau Public. It is a downloadable version. I downloaded it to my system and installed it.

What is most valuable?

The feature that is currently most valuable is the import feature where I can link to an Excel data source. I'm not using it with any other data source, such as SQL Server. I directly link it to an Excel sheet, and if I change anything in that Excel sheet, the changed data immediately gets reflected in the virtualization. This is something that is very convenient for me as of now.

What needs improvement?

Its documentation can be improved so that a user can get a good hands-on experience. Tableau is well documented, and on their website, there are a lot of tutorials that are available for free. I started my learning process through those tutorials, but there are certain loopholes in those tutorials, which only got filled through a couple of good YouTube channels that talk about Tableau. YouTube helped me a lot. So, the documentation could be better, I understand that it is evolving day by day, and with more usage, there would be more such documentation.

There are a couple of features that are only available in the cloud version, and I would like to see them in the hosted version. We can only use them in a demo or temporary account for 10 or 15 days, but I would love to see those features in the hosted version that I am using, which is Tableau Public.

For how long have I used the solution?

I have been using Tableau for almost one and a half years. 

What do I think about the stability of the solution?

It is stable, but at times, I have seen that it doesn't work for certain datasets. If the data is not correctly sanitized, there are chances that you would end up having no visualization at all, even after spending a lot of time. So, sanitization is a must in Tableau as of now. Other than that, I've not seen anything else. There are no bugs, but if the data is not sanitized, you will not get any visualization. That is a problem. 

What do I think about the scalability of the solution?

It is pretty scalable. There is no doubt about it. In the cloud version, a live data source can also be integrated. So, it seems pretty scalable, but I've not tested how scalable that version is.

How are customer service and support?

I don't have any experience with their technical support. Whatever I've learned to date is from online resources such as YouTube and my personal sources. I've not contacted Tableau support.

How was the initial setup?

Its initial setup is quite straightforward. It took me a while to understand that this version is also available for free for users like me who want to understand the data visualization part, but its installation is pretty easy.

What's my experience with pricing, setup cost, and licensing?

I'm using Tableau Public, which is free.

Which other solutions did I evaluate?

I compared it with QlikView, which is a leading data visualization tool, but because I had heard a lot about Tableau and I had seen that there is a lot of scope in the market to get hired, I decided to go ahead with Tableau. 

What other advice do I have?

I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nicolas MRSIC - PeerSpot reviewer
Responsible for Domaine Applicatif at NRJ
Real User
Feb 20, 2022
The solution has a very dynamic evolution with its updates
Pros and Cons
  • "Any feature I am looking for usually is part of the next upgrade within a few months. They have a very good dynamic evolution."
  • "The user story model is the most deceptive part of Tableau. It is a big marketing option, however, the reality is that it is not enough."

What is our primary use case?

We can do many things with Tableau. I only use it for simple cases, but you can do many things with the device.

What is most valuable?

Tableau makes changes frequently. Any feature I am looking for usually is part of the next upgrade within a few months. They have a very good dynamic evolution.

What needs improvement?

The user story model is the most deceptive part of Tableau. It is a big marketing option, however, the reality is that it is not enough.

For how long have I used the solution?

I have been using Tableau for two years.

What do I think about the stability of the solution?

Tableau is a good product. 

What other advice do I have?

The advice I would give to someone looking to use Tableau would be to get prepared.

I use Tableau for BI and business subject, I would rate it a 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1329363 - PeerSpot reviewer
DW/BI Architect at a retailer with 10,001+ employees
Real User
Feb 20, 2022
User-friendly, flexible, customizable reports, and the support responds well
Pros and Cons
  • "There is a lot of APIs available, which means that Tableau can be customized to a large extent."
  • "One of the reasons that I prefer Tableau is that it's very user-friendly, and anyone who is familiar with Excel can easily adapt to Tableau."
  • "When there are millions of records, scaling up is quite difficult."

What is our primary use case?

I primarily use Tableau for fair-market reporting.

I've been using it a lot for our dashboarding needs, circulating data to the business, generating PDFs, and publishing on the portal.

What is most valuable?

Over the time that I have used this solution, I've found the interface to be extremely user-friendly.

I especially like the flexibility that Tableau provides. You can quickly make web edits from version 9.0 onwards. My understanding is that Tableau 2020 has many more features for this, as well.

I customize the reports to my needs and preferences.

There is a lot of APIs available, which means that Tableau can be customized to a large extent.

What needs improvement?

Tableau had some issues with parameters. In particular, prior to version 2020, they did not have dynamic parameters.

Tableau cannot work with cubes or MDX (multidimensional expressions).

For enterprise-level users that are computing millions of records, they need to improve the features.

For how long have I used the solution?

I have been using Tableau for close to five years.

What do I think about the stability of the solution?

In all aspects, Tableau has been very stable.

What do I think about the scalability of the solution?

When there are millions of records, scaling up is quite difficult. There are, however, workarounds.

For example, you have to create summary tables or aggregate tables so that Tableau can be faster. There are third-party solutions like Kyvos available but if Tableau can integrate that and address the scalability, then it'll be an undisputed champion in the space.

How are customer service and support?

Technical support is extremely good. Since we have been a customer of Tableau, they have always responded really well to our queries. This is true regarding price, as well as in the technical aspect.

They have a good knowledge forum.

Which solution did I use previously and why did I switch?

I have worked with SAP BusinessObjects, Domo, SAP, and Birst.

One of the reasons that I prefer Tableau is that it's very user-friendly. Anyone who is familiar with Excel can easily adapt to Tableau.

What was our ROI?

We have been using Tableau for a long time, and we have seen a return on investment. The reason is that we have been able to scale it up to an enterprise level.

In the long run, there is definitely a return on investment.

What's my experience with pricing, setup cost, and licensing?

Licensing is slightly on the higher side compared to other products, such as Birst. There are different licensing options so you really have to be careful when choosing them. I recommend that you discuss your needs with the salesperson and try to negotiate the price.

In general, the price is slightly higher than products such as Power BI and Birst.

What other advice do I have?

Tableau is a solution that is near-perfect.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer930093 - PeerSpot reviewer
Director - Technology Operations at a educational organization with 10,001+ employees
Real User
Feb 18, 2022
Great dashboards and reporting capabilities with very good reliability
Pros and Cons
  • "The solution offers very good reporting."
  • "The dashboards are great."
  • "It would be nice to include more features on each dashboard."

What is our primary use case?

Tableau is used for reporting time in the dashboard and also for skills in maintenance and metrics. That's pretty much it.

What is most valuable?

The dashboards are great.

The solution offers very good reporting.

It's a stable solution. We've never had any issues with it.

We have found the scalability to be good.

What needs improvement?

There are no significant improvements needed. 

It would be nice to include more features on each dashboard. 

For how long have I used the solution?

I've been using the solution for a couple of years. I've used it for a while at this point.

What do I think about the stability of the solution?

The stability and reliability are good. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. It's not difficult to expand it to your needs.

We are a really big company. I'm not sure exactly how many people actually use the solution. In our department alone there are at least 50 users. That's a small team, really. I'm sure it's used extensively globally.

I have not heard of plans to increase usage in the future. 

How are customer service and support?

I don't have experience with technical support. I can't speak to how helpful or responsive they are as I've never been in contact with them.

Which solution did I use previously and why did I switch?

This product was already in place when I was hired. I'm not sure if something different was used previously.

How was the initial setup?

The installation was handled before I came on board. I was not a part of a process. I can't speak to if it was difficult or not.

It's a hosted solution. We don't need a team of engineers on it from our end.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the pricing. We're a global company. Another team deals directly with contracts. 

What other advice do I have?

I would rate the solution at an eight out of ten based on my experience and what I know. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Founder and CEO at Information Age Consulting
Real User
Jan 18, 2022
User-friendly and flexible with a good interface
Pros and Cons
  • "The ability of filtering and segmentation of the data makes it very flexible compared to other tools."
  • "Tableau helped us to provide our clients with data driven decision making power through utilizing high quality data analytics and visualization so that they can continue to comply with the standards and best practices in their field of business."
  • "I would like to have the product be more flexible in terms of creating online shared dashboards."
  • "But we face some stability (crash or freezing) and performance (slowness) issues with large datasets, especially when we export our Tableau visualization to Tableau Public."

What is our primary use case?

We primarily use the solution for data visualization and data analytics. I normally use it for analyzing data from social media, for social media analytics, mainly Twitter and data from the Twitter API. I use it to analyze what is being said on social media and also to look at the interaction on social media on specific topics. 

I also use it for educational purposes. I analyze the data from student information systems to check about their student progress and provide visualizations about this data.

I create a lot of dashboards, mainly using these tools. 

How has it helped my organization?

Tableau helped our organization to provide our ckients organizations with cloud-based  Data Analytics service. Through using the Tableau's anilities in the field of Data Analytics, and Data Preperation & Transformation, and Data Visualization
we collect, cleanse, transform client’s data and discover insights and patterns in this data. Using Tableau, we help our ckients to improve the way data is utilized to support the decision-making process, enhance strategy implementation, and apply KPI monitoring within the business process. Tableau helped us to provide our clients with data driven decision making power through utilizing high quality  data analytics and vizualization so that they can continue to comply with the standards and best practices in teir field of business.

What is most valuable?

The solution is very flexible. The ability of filtering and segmentation of the data makes it very flexible compared to other tools.

The ease of use is great. It's a good platform from an ease of use point of view. It's easy to use and easy to learn. The learning curve is not difficult to grasp. 

The user interface is very friendly. The onscreen help, and also the resources that Tableau provides, including training videos, a support website, and knowledge base, are very helpful. 

I use the Tableau training portal and I found it very enlightening. It provided me with online training and certifications. I use it mostly for strengthening my abilities in Tableau.  

I like the way it integrates with multiple data sources. The data blending aspect of Tableau, in which I can blend and merge data from multiple sources, is great. I found that the things that I was doing previously, such as using SQL or other tools over the course of hours I can do in Tableau within minutes. Instead of doing my job using SQL with multiple queries and instructions, now I can do it in Tableau in minutes.

Its ability to handle large amounts of data is very important. 

The initial setup is easy.

What needs improvement?

I would like to have the product be more flexible in terms of creating online shared dashboards. When I need to publish a public dashboard, I use Tableau Public. However, I don't find it flexible compared to Tableau Online, which is the paid version. Tableau Public is a free Tableau portal in which I can publish my data, however, Tableau Public doesn't provide the flexibility that I find in Tableau Online. If we compare this with other tools, such as Zoho Analytics, for example, publishing web-based shared dashboards is more flexible, in terms of publishing web-based shared dashboards.

If they can add the feature of machine learning and the predictive analysis to Tableau, it would be very helpful. After Salesforce acquired Tableau, they have been merging Salesforce with Tableau, in terms of machine learning. That said, in this case, I need to use two products - Salesforce and Tableau. I want to have the Einstein tool, which is available now in Salesforce, be integrated into Tableau, so I don't have to use Salesforce for machine learning, to use the Einstein tool, and I can use Tableau for the product. If the Einstein tool for machine learning is integrated into Tableau, that would be very good for us.

For how long have I used the solution?

I've used the solution for around four years. 

What do I think about the stability of the solution?

The stability has been good. In general usage cases, it's reliable andhere are no bugs or glitches. It doesn't crash or freeze. But we face some stability (crash or freezsing) and performance (slowness) issue with large datasets especially when we export our Tableau visualization to Tableau Public.

What do I think about the scalability of the solution?

Basically, I'm the one using it. However, others consume what I make. I create the dashboard, I create the analytics, and I give my analytics as a shared dashboard or as reports to the decision-makers and other employees. Normally they consume what I do, however, for the creation of dashboards, creation of analytics, I do the job. I'm the main user in that sense. 

It's very scalable, especially if you choose the online option.

How are customer service and support?

Technical support has been great.

How was the initial setup?

The implementation process is not difficult. It's very easy. When I use Tableau Online, it is given as software as a service, which means I don't need to deploy anything. I just give the username and password, and I use it directly without any issue. For the Tableau Desktop, I need to install the software. It's a very normal installation and happens without any issue.

What about the implementation team?

We handled the implementation process ourselves. It's pretty easy. therefore, we didn't need outside assistance. 

What was our ROI?

The return on investment from Tableau is very high.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is very good. We find it much cheaper than other options.

What other advice do I have?

I'm just a customer and an end-user. I have tried several times to have a partnership with Tableau, however, it seems a little bit difficult getting the partnership. This is maybe a negative aspect in terms of having a partnership program. It's not easy to have a partnership or a fellowship relationship with Tableau.

I'm using Tableau Online, as software as a service, and I'm also using Tableau Desktop. I use it on my machine.

I really recommend it for any organization that wants to have data visualization with a tight budget.

I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1754838 - PeerSpot reviewer
Application Development Assoc Manager at Eccenture
Real User
Jan 16, 2022
Good features, user-friendly, and helpful for quickly developing dashboards
Pros and Cons
  • "All features are valuable, it is very user-friendly, and it is mostly drag-and-drop, so if we have the dataset available, then we can develop any dashboard very quickly."
  • "SAP BusinessObjects has some semantic layer designs that give the flexibility to do ad hoc reporting or dashboard designing. If that can be brought into Tableau, it would be great. We have the data in the database, but we should also be able to bring something between the database and the dashboard and do some semantic layer modeling for ad hoc reporting requirements."

What is our primary use case?

It was used for a project in the capital finance domain. We used it to develop the dashboards. My role was to plan the development activity and prepare the dashboards.

What is most valuable?

All features are valuable. It is very user-friendly, and it is mostly drag-and-drop. If we have the dataset available, then we can develop any dashboard very quickly.

What needs improvement?

SAP BusinessObjects has some semantic layer designs that give the flexibility to do ad hoc reporting or dashboard designing. If that can be brought into Tableau, it would be great. We have the data in the database, but we should also be able to bring something between the database and the dashboard and do some semantic layer modeling for ad hoc reporting requirements.

For how long have I used the solution?

I have been working with this solution for almost three years.

What do I think about the stability of the solution?

It is very stable and user-friendly. It is overall good.

What do I think about the scalability of the solution?

I have used it only for building dashboards. I have not used it much for other areas, so I don't have any inputs about its scalability.

Its users are from the finance department. There are more than 20 people for that project, and they are using different dashboards. Its usage would expand in the future. They have a plan to also use it for machine learning. I am not sure if that would be a different team or if we will be involved, but machine learning is coming into the picture in the future.

How are customer service and support?

We have experienced people in the company. Whenever we are stuck with something, or we want to achieve something new in Tableau, we consult each other. We help each other, and we get the solution. There is also a Tableau community where we can get help.

For any technical support, Tableau administrators raise the ticket and get the answers from Tableau's support team.

Which solution did I use previously and why did I switch?

Initially, they were working on SAP BusinessObjects, and then they moved to Spotfire. After that, they moved to Tableau. SAP BusinessObjects was more for reporting purposes, whereas Tableau is for dashboarding purposes.

We also liked Tableau, and that's why we moved to Tableau. It is more user-friendly, and it is also better than SAP BusinessObjects in terms of look and feel. 

How was the initial setup?

Its initial setup was easy. The time taken to develop dashboards depends on the dataset that we want and the data source with which we have to connect. We have to create the data source and the dataset, and then we have to develop the dashboards. If we have the datasets available and we have an understanding of the requirement, then in one or two days, we can develop a dashboard.

What about the implementation team?

For its maintenance, there are three people in a project, and we are able to manage their requirements. There is one administrator and two developers.

What other advice do I have?

If you have more ad hoc requirements, then I would recommend evaluating other BI tools as well. If you have fixed requirements and you know what type of dashboard or reporting is needed in advance, and it is not going to change very frequently, you can go for Tableau. It is very user-friendly. If product owners or users want to go for a self-serving tool, Tableau is the best option.

I am satisfied with it, but there is always a scope for improvement. This is a competitive market, so there will always be some scope for improvement. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1010763 - PeerSpot reviewer
IT Manager of Integration at a non-tech company with 1,001-5,000 employees
Real User
Jan 13, 2022
Easy to use with good reporting and a simple initial setup
Pros and Cons
  • "The solution allows for the possibility for end-users to do their own reporting."
  • "The product needs to allow for better ways to drill down more effectively on the information at hand."

What is our primary use case?

We use the solution for financial, sales, production, quality reports, or dashboards.

How has it helped my organization?

The solution provides our company with easy access to relevant information.

What is most valuable?

The ease of use is its most valuable aspect. 

The solution allows for the possibility for end-users to do their own reporting. They have access to the use of standard dashboards and so on.

The initial setup is pretty easy.

The stability has been good.

What needs improvement?

The product needs to allow for better ways to drill down more effectively on the information at hand. Users should be able to dive into the information in an easier way. Right now, it's a bit too difficult. 

For how long have I used the solution?

We have been using Tableau for about five years.

What do I think about the stability of the solution?

The stability of the solution is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

That said, initially we had some performance issues. That has been the biggest issue: performance. Especially in our case, as we are using it as a performance database. However, any initial issues have been solved now.

What do I think about the scalability of the solution?

My understanding is that the solution is scalable. We are currently around 400 users and the roles are typically in finance, sales, marketing, and production.

It's the only tool for certain information, therefore, it's very widely used. We are really, really relying on it and that is growing. We are, during the next six months, closing old reports on the old business VPSH Virus environment. When that is done, this will be the only source of information when it comes to certain financial figures.

How are customer service and support?

I'm not so much involved in the technical support side anymore, however, it has been good once you have gotten access to it.

Which solution did I use previously and why did I switch?

We were using mainly SAP Business Warehouse and also the model solution, however, the biggest solution was based on SAP Business Warehouse and we are replacing that one due to the end of support for that tool.

How was the initial setup?

The initial implementation process was rather straightforward. Yes.

The deployment has been ongoing. The first report to be published was done in about two months or something like that, however, it's an ongoing deployment as we are increasing the information all the time. The use of it is growing from, from month to month.

In terms of maintenance, currently, there are about four persons and their roles are weeding backend development to make sure that we get the data for IT management and the front end development.

What about the implementation team?

We did have some help from a third party. We didn't need much help, however, there was some. Our experience was very good.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about our licensing costs at this time. We have changed license models during the journey.

Which other solutions did I evaluate?

We did evaluate other options. At the end of the day, it came down to the license cost and the ease of use. 

What other advice do I have?

I'm a customer and an end-user.

I don't remember the version number. It could be the latest or the second latest.

I would advise potential new users to make a proper evaluation to make sure that it fits their needs. There might also be other solutions on the market today that they should comply with to make sure that they get the best solution. They should be cautious about how they have, what kind of availability they have to access data from other systems.

Also, it's important to make sure that you have educated the end-users in the proper way.

I'd rate the solution at an eight out of ten overall. There's always room for improvement. Even if it was the most cost-efficient solution at that time, it's still costly, of course, to implement these kinds of tools. I'm also a little bit concerned about if they are a part of Salesforce, what that will mean for us in terms of impact.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.