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Tech Lead at MindTree
Real User
Jan 5, 2022
There's no intermediate semantic layer, so the learning curve isn't as steep
Pros and Cons
  • "Tableau is an advanced specialized tool. One of the best features I've seen is the lack of an intermediate semantic layer. I think that's an advantage compared to any other tool like BusinessObjects or Power BI, which are Tableau's biggest competitors."
  • "Tableau is stable, and I believe stability is essential."
  • "Tableau support could be improved."
  • "Tableau support could be improved."

What is our primary use case?

We have Tableau installed in a massive environment. The Tableau sector is on a seven-cluster node, including one with two nodes for high availability. In our initial setup, Tableau was deployed across the entire infrastructure, so that's more than a hundred sites and around 30,000 active users, and each site has several projects, too. We have around 11,000 workbooks in total.

The maintenance of the entire infrastructure is done on-premises, including user management, authentication, authorization, permissions, and publication. We are constantly doing these tasks, including the SSL certificate renewals. 

What is most valuable?

Tableau is an advanced specialized tool. One of the best features I've seen is the lack of an intermediate semantic layer. I think that's an advantage compared to any other tool like BusinessObjects or Power BI, which are Tableau's biggest competitors. All of these have semantic layering, so the learning curve is high. Users have to understand the data model and the relationships, but Tableau has no data model, so you only need to know the relationships of the direct inquiry to build a report. 

For how long have I used the solution?

I've been using Tableau for about six or seven years.

What do I think about the stability of the solution?

Tableau is stable, and I believe stability is essential. Our infrastructure has been set up right. The last two updates have had very few bugs, so stability-wise, it is excellent. However, performance is something we need to investigate further. It's hard to say whether performance problems are on the Tableau side or an issue with the infrastructure or the data sources. If there is a performance issue, we can't identify precisely where the problem is. 

Buyer's Guide
Tableau Enterprise
April 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability is good. We already have some help from professional services, and we've conducted an analysis showing that the number of users will be increasing every year.

How are customer service and support?

Tableau support could be improved.

Which solution did I use previously and why did I switch?

I've worked with SAP BusinessObjects. Tableau is a visualization tool built into the infrastructure for doing analysis. That's Tableau's focus. BusinessObjects is for doing analysis of some data and then sharing it on the server. 

BusinessObjects is an enterprise tool that needs an extensive infrastructure. It requires a proper IT team to configure the semantic layer and the universal support and then build the report. And the most significant advantage enterprise tools have is pixel-perfect reporting. You can create a pixel-perfect report and share it as a PDF or Excel file with the same format. Tableau is more or less a self-service analytics tool, so we do not have those kinds of features. There are a good amount of differences between these two.

How was the initial setup?

Setting up Tableau is straightforward, and I don't think it took long. It took maybe a day or two for the installation and migration and all that. However, the planning took some time because we worked with professional services. Planning took maybe 40 hours. Tableau requires a good deal of maintenance. We have a team of about five or six people for the administration.

What about the implementation team?

We had professional services to help us.

What's my experience with pricing, setup cost, and licensing?

SAP and Tableau have different pricing models. Their code-based license is around $13 to $15 per year. I don't think Tableau has a code-based licensing model at all, so those enterprise tools are on the higher side.But on the other hand, Power BI is on the cheaper side compared to Tableau. Power BI is much more affordable and also good.

What other advice do I have?

I rate Tableau eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Director Consultoria at tecnoscala consulting
Real User
Dec 16, 2021
Easy to set up and simple to use with good dashboards
Pros and Cons
  • "It's very easy to use and users don't need any IT support to access it as the information is right there."
  • "It's very easy to use and users don't need any IT support to access it as the information is right there."
  • "The solution needs to improve its integration capabilities."
  • "Many people saw Tableau as a silver bullet and it isn't. It's good for small things, however, not for an institutional way of doing things."

What is our primary use case?

SAP BW , TABLEAU Server an TABLEAU desktop, the Info from SAP were downloaded using SAP Data services and ABAPin a very large Steel Makin company in Latin America

How has it helped my organization?

Better an accuracy info every morning for decision takers regarding sales production and Customers Financial situation 

What is most valuable?

They were considered the gold standard for dashboard development. However, many people also have SAP.

The initial setup is very easy.

It's very easy to use and users don't need any IT support to access it as the information is right there. 

What needs improvement?

There were a lot of dashboards everywhere in the organization, however, when the company wanted to get the operational databases they were not connected.

The solution needs to improve its integration capabilities.

The performance and security could be better.

Many people saw Tableau as a silver bullet and it isn't. It's good for small things, however, not for an institutional way of doing things.

I'd like to see better integration with SAP.

I'd like an integrated ETL or some sort of data preparation capabilities. 

For how long have I used the solution?

We've used the solution since 2013.

What do I think about the stability of the solution?

The solution is stable.

In the past, you couldn't do a full query. You could do the right query or the left query but not the full query. They fixed that n 2016. 

Also, there was another problem in that their selling approach was very aggressive and they were selling to sales directors. However, the problem is that after that you need the Tableau server. You need the deployment of the Tableau server and you have your dashboard. You needed IT buy-in. In order that them to be able to be seen in all the organizations, or even outside your organization, you need to get the Tableau server. With that in mind, companies must have IT people or training in the Tableau server, and then the dashboard is just developed in the desktop so you can upload them to the server. With all of that comes a lot of issues around security, modelization, and performance theses issues were not approached or considered in any by the users 

What do I think about the scalability of the solution?

Scalable in the sense of a very good performance in te Tableau Server , nevertheless the info must be prepared or downloaded in a very well defined DataWarehouse

How are customer service and support?

We had a lot of trouble with Tableau at the beginning. There were issues that nobody had dealt with in the past.

There was an issue that was open for about two months. They couldn't reach a resolution. We started the Tableau server in an English version server, however, it was decided to install the Spanish version instead. We defined success criteria for our developments, our systems. In the analysis and the scope of work, we decided that every Tableau dashboard or whatever was going to have an acceptable loading time of six to a maximum of eight seconds. The problem was that it took 30 to 60 seconds. Technicians from Tableau, from Brazil, from the USA, came and looked at it. In the end, it was the Spanish version that was causing performance issues, and therefore we had to install the English version again.

They had the Portuguese, French, or Spanish versions behind in terms of updating all their software. That was the problem. There was a bug in the Spanish version that in the  English version didn't exist.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with Power BI, SAP, and QlikView as well as Snowflake

How was the initial setup?

The initial setup is easy. You can install it on your computer and you can start to do a lot of dashboards. They have a gateway for many databases and you can get to the information in a very easy way. 

The thing is if you don't provide it with a very good ETL design you have the problem that all the fields are going to be dashboards. That's pretty common. Many organizations have a kind of operational database. With specialized databases. It's updated daily. The information is validated and confirmed and authorized. Whatever you do with Tableau is your problem. They install Tableau in that new server and the users go to that information. 

They make a copy of the transactional databases. They put it there and the users start to work. It's very easy.

In terms of deployment, for the desktop, you can have a visualization of information and you can get copies of the data on your personal computer. That can happen in minutes. It takes minutes or maybe half an hour to get going.

The problem is that you have to have some training. The training is going to take one week or so. In another week or two weeks, although you are not an expert yet, you start to understand Tableau. You don't have to be technical. If you understand Excel well, you will find Tableau pretty straightforward. 

You only need one or maybe two people to deploy the solution. You need a technician mostly for security.

What about the implementation team?

The vendor team were sales especialist, not consultants 

Which other solutions did I evaluate?

We evaluated in 2013 QLICKVIEW . 

What other advice do I have?

We're consultants. 

We're using the most recent version of the product. What we do is download the on-premises for testing in order to see the new capabilities.

It's a very mature tool with a lot of enhancements in the last two or three years. Our advice is that, if you are going to use it as an end-user, it's a very beautiful tool. If you are going to use it in an institutional way, you have to take good care of your ETLs and you have to design a very good data warehouse. That's what they don't do. That's what many, many, many organizations don't do. I don't know if that's the case with Snowflake or Microsoft Power BI.

You must take care of your warehouse information if you are going to have a very good design, granularity, and time framing after three months to one year of information.

The dashboards and the ETLs must do more work than Tableau. If not, you're going to crash. One of the problems that we had was due to the fact that Tableau said that you could reach the SAP information and that was not true. You need a third-party developer. That's an additional cost and additional training. However, with a solution like QlikView, they have a very beautiful integration with SAP.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a solution consultant and regarding BI we mainly work with Tableau
PeerSpot user
Buyer's Guide
Tableau Enterprise
April 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
reviewer1048407 - PeerSpot reviewer
Senior tech architect at a computer software company with 1,001-5,000 employees
Real User
Dec 12, 2021
Quality end product and user experience
Pros and Cons
  • "The solution deployment was straightforward."
  • "The most valuable feature is the user experience."
  • "For Tableau, the most valuable feature is the user experience and the quality of the end product."
  • "The solution does have scalability issues."
  • "The solution does have scalability issues. When the data size increases, the product slows down and doesn't work right."

What is our primary use case?

When we work with CXOs to create dashboards we use Tableau. C-level employees like a CXO, a CEO, a VP, prefer to work with Tableau. It's easier and better for them.

What is most valuable?

For Tableau, the most valuable feature is the user experience and the quality of the end product.

What needs improvement?

One thing I would want to change for Tableau is to have a lower-cost model. It's pretty high for enterprise deployment.

In the next release, I would like to have the capability to call machine learning models within Python while I'm building a dashboard. The value calculation should be a machine learning model, which is running somewhere else, on say, Amazon. These tools give good outputs, like calculated fields and all. But today the outputs are not straightforward. In simple terms, I need machine learning on the fly. That is not there.

For how long have I used the solution?

I have been using the solution for four or five years.

What do I think about the stability of the solution?

I would say the solution is very stable. We have not had any issues in using the product at all.

What do I think about the scalability of the solution?

The solution does have scalability issues. When the data size increases, the product slows down and doesn't work right. In addition, it's very expensive to scale.

Which solution did I use previously and why did I switch?

The only other solution we use and have explored is Power BI from Microsoft.

How was the initial setup?

The solution deployment was pretty simple and straightforward.

What about the implementation team?

We deployed the solution with our in-house team.

What's my experience with pricing, setup cost, and licensing?

It's an enterprise solution, and we have all licenses. Tableau has multiple licenses; there is a reader, a developer, and an administrator.

If there are 50 or 100 users wanting to use Tableau, it's pretty expensive. The license is very expensive. We have 20 to 30 users in our company.

What other advice do I have?

Because the solution is a drag and drop tool and what unique features we need or what we want to build, we cannot build using the tool. So we use JavaScript for that. We write our own code and build our own solutions.

My advice would be that all solutions are good, but it depends on your use case. If you are building something for C-level employees, use Tableau or another solution.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Director , Business Intelligence at a healthcare company with 5,001-10,000 employees
Real User
Top 5
Dec 12, 2021
Good community support, easy to manage, and useful for getting things done quickly
Pros and Cons
  • "Self-service is most valuable. Users can pick up quickly and do the resolution. There are a lot of out-of-the-box features, and it satisfies most of the needs. If users are properly trained, they can deal with any situation."
  • "Self-service is most valuable; users can pick it up quickly and do the resolution, there are a lot of out-of-the-box features that satisfy most needs, and if users are properly trained, they can deal with any situation."
  • "We need big servers to perform the operations that we are doing. They should probably relook at its architecture."
  • "We need big servers to perform the operations that we are doing. They should probably relook at its architecture."

What is our primary use case?

We have a lot of use cases. We use it for real-time finance dashboard, real-time operations dashboard, and marketing insights.

What is most valuable?

Self-service is most valuable. Users can pick up quickly and do the resolution. There are a lot of out-of-the-box features, and it satisfies most of the needs. If users are properly trained, they can deal with any situation.

The Tableau community is really good. If we have an issue, it is already answered in the community.

What needs improvement?

We need big servers to perform the operations that we are doing. They should probably relook at its architecture. 

There are limitations to the data source that we are building. We can put only 32 tables in a data source, which means we have to transfer some of the workload to a database.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the scalability of the solution?

Scalability depends on us. It depends on how we are configuring it based on the users' needs and experience. It has nothing to do with Tableau.

We have about 70 active users at any time of the day. Even Tableau was surprised to see that level of active users.

How are customer service and support?

They're good. We have got enterprise support or premium support, so they respond quickly.

How was the initial setup?

It is easy to set up. It is also easy to manage. Ours is a huge implementation, and we have five people for maintaining this solution. They take care of user provisioning, dashboard creation, and other admin work.

What's my experience with pricing, setup cost, and licensing?

It is more expensive than other solutions.

What other advice do I have?

I would recommend it depending on the use case. If you have money to spend and want something done quickly, then definitely go for Tableau.

I would rate it a nine out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1621350 - PeerSpot reviewer
Business Analyst at a media company with 10,001+ employees
Real User
Nov 17, 2021
A lot of complex visualization features that can make the visualization powerful
Pros and Cons
  • "The geospatial maps representation and the visualizations are nice."
  • "Do take time to learn the solution, because Tableau has a lot of features, a lot of complex visualization features that can make the visualization pretty powerful."
  • "If you wanted to create something without making it an extra column in the data set, you can't just rename it to a more user-friendly short name."
  • "The price is definitely a point that can be improved because smaller firms, like my bank firm, don't use Tableau because it's an expensive tool."

What is our primary use case?

Right now I use Tableau for learning purposes, such as open data sources, trying to learn the various visualizations that can be done on it.

What is most valuable?

I liked the representation of the geospatial map. It was really cool to have that visual and be able to create hierarchies using the geolocation cities, states, just wording those names into appropriate provisions on the map. So that's really something nice. I feel the visualizations come out very pretty.

What needs improvement?

The price is definitely a point that can be improved because smaller firms, like my bank firm, don't use Tableau because it's an expensive tool. If there were an option that catered toward smaller firms, that would be great because Tableau does in fact help with a lot of different kinds of data sources. For instance, it lets you upload CSV on Excel. However, other tools that we currently use, such as Looker, do not let you upload Excel files for ad hoc analysis. So, definitely, this is something price-wise that can be catered toward smaller firms.

Creating variables, creating new fields in Tableau during analysis, actually adds columns to the data. That's something that could potentially give us an option. Do you want it as a column added to the data set or do you want it ad hoc in the visualization sheet? So if you create a measurement or a dimension, that creates a new column, but if you try to create a new filter directly on the visualization, it doesn't let you rename it. Basically what you see is just the calculation that you put in there. If you wanted to create something without making it an extra column in the data set, you can't just rename it to a more user-friendly short name. An improvement would be adding the ability to rename ad hoc creations if you do create a mark or a filter on the visualization. That doesn't really get added to the actual data fields.

For how long have I used the solution?

I've been using Tableau for a few months now as a learning, research activity rather than a day-to-day activity at work. So I primarily was going to a Tableau Public Learning.

What do I think about the stability of the solution?

As of now, I haven't had any issues with the stability of the solution. Not any glitches.

What do I think about the scalability of the solution?

Given that it's Tableau Public, I don't feel I could give the right answer to that. However, given that you could share your visualizations on a server without sending a file to people, scalability seems like a good option here.

How are customer service and support?

I have not used their tech support, but I did refer to a textbook to learn how to use Tableau.

Tableau has resources for learning using videos as well.

Which solution did I use previously and why did I switch?

My company currently uses Looker, not Tableau. I've been working on Tableau on my own time outside of work, trying to learn their free application, Tableau Public.

How was the initial setup?

The setup was pretty straightforward. It doesn't take much to get it all set up.

What's my experience with pricing, setup cost, and licensing?

Tableau is an expensive tool for smaller firms.

What other advice do I have?

Do take time to learn the solution, because Tableau has a lot of features, a lot of complex visualization features that can make the visualization pretty powerful. I would advise people to learn it completely so they can use Tableau to its full extent rather than just ad hoc simple visualizations.

I would rate Tableau right at 8.5, leaning toward 9.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user966084 - PeerSpot reviewer
Senior Data Analyst at a real estate/law firm with 10,001+ employees
Real User
Oct 29, 2021
You can create many different types of visualizations and charts, ranging from simple to highly advanced
Pros and Cons
  • "Tableau is highly scalable. Now that they've introduced Hyper, you can create an extract of more than 5 million rows in minutes and then do your analysis."
  • "You can create many different types of visualizations and charts, ranging from simple to highly advanced, and if you're doing advanced analytics, you can leverage Tableau by integrating it with other solutions."
  • "We have products like Tableau, Power BI, Cognos, and QlikView in the data visualization segment. Compared to those, Tableau is quite costly."
  • "Compared to those, Tableau is quite costly."

What is most valuable?

You can create many different types of visualizations and charts, ranging from simple to highly advanced. And if you're doing advanced analytics, you can leverage Tableau by integrating it with other solutions. You can also do a lot of automation in Tableau, and collaboration is quite good too. 

What needs improvement?

They currently don't have a great Workday connector. Right now, Tableau can connect to more than 80 different types of databases or data sources, but it's challenging to connect with a few types, like Workday. So if they can come up with a better version or a connector for Workday, it will solve a lot of problems.

For how long have I used the solution?

I've been using Tableau for around five years.

What do I think about the scalability of the solution?

I can say Tableau is highly scalable. Now that they've introduced Hyper, you can create an extract of more than 5 million rows in minutes and then do your analysis. So that's a very optimized way to analyze a lot of data. That's why many other companies like Amazon use Tableau to create their visualization, reports, and charts, considering that their data volume is very high. 

How are customer service and support?

Tableau technical support is quite good. The Tableau community is also helpful. 

What's my experience with pricing, setup cost, and licensing?

Tableau's pricing structure is unusual. So let's consider all the other competitors in the market. For example, we have products like Tableau, Power BI, Cognos, and QlikView in the data visualization segment. Compared to those, Tableau is quite costly. Their desktop version is expensive, and if you're using their servers, it's even pricier. Of course, they give discounts to bigger organizations. For example, we are premium customers to them, so we are getting it at a different cost, but for an individual, it's costly.

What other advice do I have?

I rate Tableau nine out of 10. I would recommend this to anyone who is coming into the data analytics space. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1160580 - PeerSpot reviewer
Assistant Manager at a retailer with 10,001+ employees
Real User
Oct 25, 2021
A BI solution with a useful calculation feature, but it would be better if there was more automation
Pros and Cons
  • "I like the calculation feature. I would not say it's such a good feature in Tableau, but if you have the knowledge, you can make that feature visible to everyone. It's not a feature that we can drag and drop and get the information. But whatever the data, whatever the calculation, I'm able to do. It's basically the knowledge base. Whatever knowledge I have, I can make that information public and publish it for management."
  • "Tableau has helped improve our organization by enabling layman people to use it."
  • "Many things have to be improved in Tableau. Right now, we make the calculation, and then we get that information. It would be better if business users could do that. I would ask the people at Tableau to provide that option to business users to get that information in one click. It would be better if they automated some calculations. There should be more automation in Tableau. However, there are many things in automation mode, but it is very limited at the moment. We need automation for people who do not know much about Tableau. It would also be better if there were good community support like in Alteryx."
  • "Even Power BI is better than Tableau because there are many things that are good for the business."

What is our primary use case?

We use Tableau to make dashboards and valuable information and insights available for management. We are creating some solutions and a dashboard, and people are using it to see the information. We use it globally across 118 countries.

It is basically the manufacturing clients we have all across the globe. They want to measure the production level, how we are getting the product delivered to the customer, and where they are lacking. They want answers to questions like "why are we not getting it up? Where do we need to improve?" They are preparing and analyzing which steps are taking too much time to get that delivered.

How has it helped my organization?

Tableau has helped improve our organization by enabling layman people to use it.

What is most valuable?

I like the calculation feature. I would not say it's such a good feature in Tableau, but if you have the knowledge, you can make that feature visible to everyone. It's not a feature that we can drag and drop and get the information. But whatever the data, whatever the calculation, I'm able to do. It's basically the knowledge base. Whatever knowledge I have, I can make that information public and publish it for management.

What needs improvement?

Many things have to be improved in Tableau. Right now, we make the calculation, and then we get that information. It would be better if business users could do that. I would ask the people at Tableau to provide that option to business users to get that information in one click.

It would be better if they automated some calculations. There should be more automation in Tableau. However, there are many things in automation mode, but it is very limited at the moment. We need automation for people who do not know much about Tableau. It would also be better if there were good community support like in Alteryx.

For how long have I used the solution?

I have been using Tableau for the last three years.

What do I think about the stability of the solution?

Tableau has been stable for us.

What do I think about the scalability of the solution?

Scalability depends on your data and how you make calculations. That becomes your scalability. About 20% of all our organizational users are currently using Tableau.

How are customer service and support?

The technical support for Tableau is just online, and they don't have an option where I can call support.

Which solution did I use previously and why did I switch?

We used OBIEE Oracle before, but it was very limited. We were moved on to a different solution because we saw it as a better option. Tableau is a better option when compared to OBIEE, and we have been using it for six or seven years. 

How was the initial setup?

The initial setup is straightforward for people who are using it at a basic level. The advanced level is highly complex. The implementation strategy depends on the requirements we are getting from the people and the stakeholder. I would say that management is talking to us, and they are asking us to build the solution they want to have in place. They do not know whether it is technically feasible or not, but they know that this is the requirement. 

What about the implementation team?

We implemented this solution on our own.

What's my experience with pricing, setup cost, and licensing?

In Indian Rupees, Tableau costs about 30,000 to 40,000 per year. 

What other advice do I have?

I would tell potential users that many things are not available in Tableau. Even Power BI is better than Tableau because there are many things that are good for the business. Effective visualization is not there in a Tableau. If I know of a better solution than Tableau, I would surely go for that other solution.

On a scale from one to ten, I would give Tableau a four.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sasa-Vujovic - PeerSpot reviewer
IT Expert in Project Finance in Government of Serbia at ICTPro
Real User
Top 5
Oct 17, 2021
Visualization features let you present information insights quickly and practically
Pros and Cons
  • "Tableau's visualization features let you present information insights quickly and practically. So it's something which I prefer with Tableau. In terms of reporting, I have to point out the sheer quality and function of the Tableau server, but the first impression is that it's a great visualization tool."
  • "Tableau's visualization features let you present information insights quickly and practically."
  • "If you mainly need a tool for BI reporting, it's not the best option. Tableau needs better abilities to generate simple reports, integrate, create databases, and work with data lakes."
  • "If you mainly need a tool for BI reporting, it's not the best option."

What is our primary use case?

I had a case in the dairy industry, and they had about 200 sales agents on the field. They needed some daily reports as well as some dashboards with the standard presentation of their goals and targets. So we prepared some dashboards and Kafka presentations of data collected daily and presented them to the field sales team. We drafted up some information for them about how to proceed with their daily targets. Tableau could visualize the salespeople's progress toward the targets. For example, it can use different colors to signify if the sales team is over or under its target. They can use this graphic to find what they need in their final reports. So if they are under a monthly benchmark, they can break down the graphic presentation, do final reports on a daily level, and find information on each day in the month.

What is most valuable?

Tableau's visualization features let you present information insights quickly and practically. So it's something which I prefer with Tableau. In terms of reporting, I have to point out the sheer quality and function of the Tableau server, but the first impression is that it's a great visualization tool.

What needs improvement?

If you mainly need a tool for BI reporting, it's not the best option. Tableau needs better abilities to generate simple reports, integrate, create databases, and work with data lakes. 

What do I think about the stability of the solution?

I can't recall ever having an issue with Tableau's stability. And also, I'm not sure how often our clients have had to update software or install patches, but I think it's pretty stable. I would consider it moderately to highly stable.

How are customer service and support?

We've used local technical consultants and support in Serbia, so it was pretty good. I can't remember having any problem solving issues during the implementation. And later, during the exportation of this tool, support solved all our issues and incidents in a reasonable time.

Tableau also has a broad user community that's helpful and powerful. When you're using Tableau, you get a knowledge base with a lot of interesting and valuable information. So it's not hard to find some solution that's already prepared for simple presentations, like templates for visualizing reports in a novel way. 

How was the initial setup?

I've used two editions of Tableau. The free edition was very easy to use and set up. The enterprise requires a desktop and the Tableau server, and it's not too complicated. However, it's necessary to have experience and some documentation. So setting up the enterprise version isn't easy for someone who has no experience, but it isn't too complicated overall, either. We had the support of a local company here in Serbia who rebuilt it. They are consultants who specialize in Tableau databases and everything necessary to implement this tool. So I can't remember any problems with the setup. It was relatively easy. They also had to set up the desktops, the Tableau server, and a couple of professional licenses to prepare basic reporting and visualization segments. Lastly, they just have to set up the end-user with everything they need to read the reports and see presentation and visualization.

What's my experience with pricing, setup cost, and licensing?

Tableau's prices are relatively high for our market. I am from Serbia, so many companies in this market don't have the ability to pay for expensive software. My clients are quite satisfied with a lot of Tableau's qualities except for the prices.

What other advice do I have?

I rate Tableau eight out of 10. I would recommend it for companies that have a specific need for a solution with strong visualization capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: April 2026
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.