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PeerSpot user
Director at a consultancy with 11-50 employees
Real User
Mar 7, 2022
​Data is easily understood at all levels of the company
Pros and Cons
  • "Partner support is very good."
  • "Tableau is a company that does not respect partners."

What is our primary use case?

Creates data visualization for final users, then shares these visualizations throughout the entire company.

We offer Tableau as a product. As a partner, we recommend it to our customers. We use it internally to manage all our KPIs and services, so we also use it as a customer.

How has it helped my organization?

  • Data is easily understood at all levels of the company.
  • Business insights are shared across various departments.
  • They allow you to quickly mount decision scenarios, and point you in the right direction of issues.

What is most valuable?

  • Its ease of use and ability to convert drag and drop gestures into queries.
  • The ability to create complex calculations.
  • The completeness of things you can do.
  • It has a very nice dashboards.
  • You do not need a technical background to fulfill your business needs.

What needs improvement?

  • Conditional formatting could be an interesting feature to provide to final users. It is a long-term request of our users.
  • The data preparation/blending options are very basic. They could be improved.
  • More willing to hear customer/user suggestions.
Buyer's Guide
Tableau Enterprise
January 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.

For how long have I used the solution?

Five to ten years.

What do I think about the stability of the solution?

No stability issues. I never had it crash my computers. The stability is awesome.

What do I think about the scalability of the solution?

It can be achieved, but it is not what most companies focus on. You can have a huge server with core licenses. You can have a lot of users using and consuming information and dashboard use it continuously, but the thing is to still have a PC or text components, which is the weakest link in the chain. 

Scalability may be good. Not awesome, but good.

How are customer service and support?

Tableau's support could improve.

Partner support is very good.

In five years, I have been working with Tableau. I have used technical support only one time. They did not complete what I needed. I figured out the solution myself, but I understand this may be due to my own expertise. However, in general, our customers are very satisfied with the support.

I would rate technical support as an eight out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Cognos, BusinessObjects, and QlikView. I switched because of the paradigm change to self-service capabilities and ease of use.

We also have a lot projects to change previous tools. For example, we replaced six Enterprise QlikViews in six different companies which had been working there for six or seven years.

How was the initial setup?

The initial setup is very simple and the deployment is easy. Both tools (Desktop & Server) have a very simple wizard.

The typical installation from Mexico to Argentina, which is the market that I serve, is very easy to perform.

What about the implementation team?

Both. Expertise on this tool is very high throughout all of the Tableau ecosystem.

What was our ROI?

It is very high, but it requires a data preparation/blending tool.

What's my experience with pricing, setup cost, and licensing?

Tableau's licensing is pretty straightforward and simple. 

However, Tableau is a company that does not respect partners. Tableau is a company that overlaps and steps onto the partners' total deal. We had a very good example in Panama with one of the biggest companies in the country. They stepped in without notice, without having a partner laid out. The company turned down the deal and took it another year and a half to resurface. Finally, when it was close to closing, Tableau stepped in and messed it up. That is a common behavior of the boss company in Latin America.

Which other solutions did I evaluate?

Power BI, which was in its early stages at the time, but now sprawling across Latin America. Yellowfin, who we are a partner with now. We are now looking at Birst.

We chose Tableau because they were the whole package at the time.

What other advice do I have?

Do not hesitate to implement Tableau. You will not regret it if you are looking for a visualization and discovery tool.

Most important criteria when selecting a vendor: 

  • Customers' experiences
  • Transparency
  • The financial stability of the company.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Tableau Partner.
PeerSpot user
reviewer1722318 - PeerSpot reviewer
Expert Analyst at a tech services company with 501-1,000 employees
Real User
Feb 28, 2022
Simple interface, user-friendly, and good support
Pros and Cons
  • "Tableau has many good features. It is user-friendly, has a simple-to-use interface, and has a customizable dashboard."
  • "When you create new fields in Tableau and you enter the formulas, there is a new small window that is there in the interface. You can enter the calculated fields, it could be more user-friendly. At this time it is limited and hard to understand at the beginning. The fields should be easier to use, such as in Microsoft Excel. You can have a difficult time understanding what to do in the fields, you end up doing trial and error to figure it out."

What is most valuable?

Tableau has many good features. It is user-friendly, has a simple-to-use interface, and has a customizable dashboard.

What needs improvement?

When you create new fields in Tableau and you enter the formulas, there is a new small window that is there in the interface. You can enter the calculated fields, it could be more user-friendly. At this time it is limited and hard to understand at the beginning. The fields should be easier to use, such as in Microsoft Excel. You can have a difficult time understanding what to do in the fields, you end up doing trial and error to figure it out.

For how long have I used the solution?

I have been using Tableau for approximately seven years.

How are customer service and support?

Tableau has a good online community that I used for support hat is very good.

How was the initial setup?

The initial setup of Tableau is relatively simple. For new users of the solution, it is easy for them to grasp. You need to understand how to connect to the Oracle or SQL Server, having knowledge of databases will make the process easier.

What's my experience with pricing, setup cost, and licensing?

The licensing model of Tableau has changed since we initially purchased it three years ago and it is more complicated, and I have found it to be more expensive. They have lost market shares to Microsoft BI. My company will probably change solutions this year because of the increased pricing model.

Which other solutions did I evaluate?

I have evaluated Microsoft BI.

What other advice do I have?

My advice to others that are wanting to implement this solution is for them to use use the online community. There are many good resources, and examples for implementing solutions. There is plenty of support.

I rate Tableau a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Tableau Enterprise
January 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.
Educator at a university with 11-50 employees
Real User
Feb 20, 2022
Automatically shows charts for the related data that I choose
Pros and Cons
  • "Tableau will automatically show charts for the related data that I choose making it very easy to use."
  • "In the next release, there should be more information describing each chart because users have a difficult time telling them apart. They should also include the animations/videos, similar to Power BI."

What is our primary use case?

I use Tableau for the ability to use the sheets/histories, dashboards, and various charts (some with GPS locations). I am also able to publish reports to my own server.

What is most valuable?

Tableau will automatically show charts for the related data that I choose, making it very easy to use.

What needs improvement?

In the next release, there should be more information describing each chart because users have a difficult time telling them apart. They should also include the animations/videos, similar to Power BI.

I also think that the trial period should be extended. It is currently only twenty-one days which is a short amount of time to get acquainted with the solution.

Which other solutions did I evaluate?

We looked at Power BI and realized that would would need some experience to use this solution since it will not automatically pair a chart with the data that it is related to.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1774416 - PeerSpot reviewer
Data Analyst at a tech services company with 11-50 employees
Real User
Feb 9, 2022
A flexible product that makes it easy to do a lot of things and comes with great support
Pros and Cons
  • "It is so easy to do a lot of things. There is a lot of flexibility and creativity in this product. In other products, you don't have this flexibility."
  • "I would like Tableau Prep to be integrated with Tableau Desktop. I would also like more customizations for tables."

What is our primary use case?

We are a consultant, and it is our main product for consultancy.

It is deployed on the cloud as well as on-premises.

What is most valuable?

It is so easy to do a lot of things. There is a lot of flexibility and creativity in this product. In other products, you don't have this flexibility.

What needs improvement?

I would like Tableau Prep to be integrated with Tableau Desktop. I would also like more customizations for tables.

Its setup should be simple. It is complex to deploy if you work in a test environment.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is easy to scale. It is suitable for small, medium, and large enterprise

How are customer service and support?

Their technical support is great.

How was the initial setup?

It is complex. If you work in a test environment, it is complex to deploy. It should be more simple. You need someone who can help you with deployment.

What's my experience with pricing, setup cost, and licensing?

It is reasonable based on what it offers.

What other advice do I have?

I would advise following Tableau Blueprint in your deployment. There are guidelines that will help you.

I would rate it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
ONUR ÇALISKAN - PeerSpot reviewer
Managing Partner at a tech services company with 11-50 employees
Real User
Feb 4, 2022
Useful for dashboards and has a great visualization component
Pros and Cons
  • "I like the visualization component."
  • "The development part should be better. We are putting a lot of effort in during development, so if we face any struggles, we have to find workaround solutions on the internet."

What is our primary use case?

We use the solution for the dashboard and visualization. We are a consultant company with 20 employees.

The solution is deployed on-prem. I am using the latest version.

What is most valuable?

I like the visualization component. 

What needs improvement?

The development part should be better. We are putting a lot of effort in during development, so if we face any struggles, we have to find workaround solutions on the internet. It would be nice to have new workaround solutions and other options. Every customer has different expectations, so sometimes it's hard to find the right solution.

For how long have I used the solution?

I have been using Tableau for 15 years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The setup is straightforward. It took about a week to install. For deployment and maintenance, we used two team leads.

What's my experience with pricing, setup cost, and licensing?

This license is on a yearly basis.

What other advice do I have?

I would rate this solution 9 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Software Engineer - Salesforce at a tech services company with 1-10 employees
Real User
Jan 16, 2022
Functional BI solution that can be used for reporting for clients across a broad range of industries
Pros and Cons
  • "The best use case for us is the solution's integration with Salesforce because we are also partners of Salesforce."
  • "Some of our clients are looking for better UI when using Tableau as they often work with this solution directly."

What is our primary use case?

We have diverse use cases for Tableau for our clients who come different industries including manufacturing of ornamental stones, clothing and automotives. These clients have been using Tableau for tasks such as tracking leads, finances and stock management.

What is most valuable?

Tableau makes it easy to build panels. The best use case for us is the solution's integration with Salesforce because we are also partners of Salesforce.

What needs improvement?

Some of our clients are looking for better UI when using Tableau as they often work with this solution directly. 

The solution could be improved by facilitating integration with data lakes such as Google Cloud Platform. Some of our clients have around 1 billion lines in their tables and usually we need to scale them from MySQL to a Google Cloud Platform.

For how long have I used the solution?

We have been partners with Tableau for three years and have been using the solution for four years.

What do I think about the scalability of the solution?

This is a scalable solution. We have databases from 1 million to 100 million roles that run very fast.

How was the initial setup?

The initial setup was straightforward. 

What was our ROI?

Some of our clients have seen a ROI with Tableau within five to six months as they previously had no BI solution in place. 

What other advice do I have?

When presenting Tableau to clients, we show them how Tableau works and how it integrates as a bundle with other partners such as Salesforce. These integrations make the management of data easier. 

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1752162 - PeerSpot reviewer
Cloud Solution Consultant at a computer software company with 201-500 employees
Consultant
Jan 16, 2022
Beneficial reports, reliable, and superb features
Pros and Cons
  • "I have found Tableau easy to use and the features are superb."
  • "Tableau is difficult to scale because of the cost, which makes it difficult to scale."

What is our primary use case?

I am using Tableau and we use it as a business intelligence tool. We plan to move to the cloud soon.

Our compliance team  has not approved some security policies on the cloud. We are working on it and we have moved some of our data warehouses to Redshift already.

How has it helped my organization?

The solution has helped out organization improve by providing beneficial team reports.

What is most valuable?

I have found Tableau easy to use and the features are superb.

For how long have I used the solution?

I have been using Tableau for approximately two months.

What do I think about the stability of the solution?

Tableau is stable.

What do I think about the scalability of the solution?

Tableau is difficult to scale because of the cost, which makes it difficult to scale.

We have approximately 25 users using this solution in my organization.

Which solution did I use previously and why did I switch?

I have previously used Amazon QuickSight, and Tableau is easier to use.

What's my experience with pricing, setup cost, and licensing?

One of the biggest drawbacks of Tableau is the price, it is expensive. The price should be reduced.

What other advice do I have?

I rate Tableau a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1754874 - PeerSpot reviewer
Anonymous at a manufacturing company with 11-50 employees
Real User
Jan 16, 2022
Provides good visibility, dependable and has adequate technical support
Pros and Cons
  • "From my perspective, it enables clients to better understand our data and make better decisions based on that information."
  • "I take a long time to process the hundreds of thousands or millions of records that must be processed every day."

What is our primary use case?

We use Tableau, to retract, and for visualizing data.

I primarily use it at my company, but I do some implementation as well, with a teammate.

Tableau is used to visualize analyzed data for our customers.

What is most valuable?

From my perspective, it enables clients to better understand our data and make better decisions based on that information.

What needs improvement?

I would look at Tableau's security and performance. I take a long time to process the hundreds of thousands or millions of records that must be processed every day. I am hoping that it can be improved very soon.

For how long have I used the solution?

I have been working with Tableau for the last three years.

What do I think about the stability of the solution?

Tableau is a stable product.

How are customer service and support?

I would say that the technical support is adequate. We are unsatisfied with the support because every time we have a new problem, it will go to tier 1, and the tier 1 will take several days to reply to us, and then the result is not very satisfying, as we are still stuck with the problem. It is then escalated to tier 2, or sometimes tier 3, which can take about two or three weeks, as an estimated length.

Definitely, technical support could be improved.

Which solution did I use previously and why did I switch?

In a previous company, I worked with IBM Cognos to focus on data, for instruction saving and loading that data in a very efficient way.

I also use other types of data extraction, such as Vanilla. It's a new software from France that is being used by a number of non-government organizations to restore data.

How was the initial setup?

The initial setup is quite complex.

What about the implementation team?

We completed the setup ourselves.

What other advice do I have?

I recommend that they install it using a virtual machine or Docker first, as they may encounter issues with other projects if they are running on the same server.

I would rate Tableau an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.