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reviewer1062786 - PeerSpot reviewer
MBA, MS Business Analytics at a consultancy with 1,001-5,000 employees
Real User
Jan 9, 2022
Complex, with long load time, but is good in terms of resources
Pros and Cons
  • "When compared to Power BI, Tableau has more readily available resources."
  • "People are migrating to Microsoft BI due to the speed, which is quite slow to load, and the lack of visualization options."

What is our primary use case?

It's similar to what we do with Power BI. It is used for dashboarding as well as a few analyses.

What is most valuable?

When compared to Power BI, Tableau has more readily available resources. In any kind of material, learning material, or if I find a new chart and decide I want to do it, Tableau is more easily available than Power BI.

What needs improvement?

It's a little more complicated than Power BI.

More visualization options, but not the same as in Power BI, where there are simply more options. I see very few options here. Many of these must be customized and custom-built, which is a lengthy process.

I would like to see more options in visualization customization.

People are migrating to Microsoft BI due to the speed, which is quite slow to load, and the lack of visualization options. There are a few default options in Power BI that Tableau does not have.

I would like to see the added visualizations and possibly an easier way to process data, which are useful now that we all have Power BI, there is a whole power query interface that directly links to Microsoft BI, whereas with Tableau, I would have to go through an entirely different process for it.

For how long have I used the solution?

I have been using Tableau for one year.

We use the latest version.

It can be deployed both on the cloud and on-premises.

Buyer's Guide
Tableau Enterprise
October 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.

What do I think about the stability of the solution?

Tableau is very stable, but it takes too long to load.

What do I think about the scalability of the solution?

Scalability has been fine. So far, I believe it has served our purpose.

We have more than a hundred users in our organization.

It is being extensively used, but it is getting to be lesser now.

Which solution did I use previously and why did I switch?

We have also used Power BI.

We found Power BI to be more useful than Tableau.

How was the initial setup?

Tableau was already set up when I arrived.

What other advice do I have?

It is purely a visualization tool, as opposed to Power BI, which has connectivity to the entire Microsoft product suite, including your Excels and other tools, which Tableau does not.

I would rate Tableau, a five out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Fintech Project Manager at a comms service provider with 10,001+ employees
Real User
Jan 9, 2022
Good for personal usage and small setups
Pros and Cons
  • "A valuable feature of Tableau is that it is a useful tool for small setups. I shuffle between Tableau and MicroStrategy, so I use Tableau for personal purposes more than enterprise. I like the light version of Tableau for personal usage and doing some use cases on my own. When it comes to something small, I use Tableau for setups, rather than any other tool."
  • "A valuable feature of Tableau is that it is a useful tool for small setups."
  • "I think Tableau could be improved with cheaper or more flexible licensing, though this is a generic improvement and applies for any product. It would be better if they had more flexible payment and licensing plans so that they could suit small- and mid-sized organizations."

What is our primary use case?

Our primary use case of Tableau is to elaborate and demonstrate output from our big data solution. For example, we use it for finding out the best location for cases, such as fraud cases. Presently, we are using Tableau to find out the original fraud case, the initiator of the fraud process, and the network. Tableau is used with our big data solution, so it's embedded there, before Oracle even. 

Tableau is deployed on-premise. In my organization, we have a very strict environment, so we don't have a policy for having anything on cloud. 

What is most valuable?

A valuable feature of Tableau is that it is a useful tool for small setups. I shuffle between Tableau and MicroStrategy, so I use Tableau for personal purposes more than enterprise. I like the light version of Tableau for personal usage and doing some use cases on my own. When it comes to something small, I use Tableau for setups, rather than any other tool. 

What needs improvement?

I think Tableau could be improved with cheaper or more flexible licensing, though this is a generic improvement and applies for any product. It would be better if they had more flexible payment and licensing plans so that they could suit small- and mid-sized organizations. 

For how long have I used the solution?

I have been using Tableau since 2016. 

What do I think about the stability of the solution?

I haven't had any issues with stability. 

What do I think about the scalability of the solution?

Theoretically, Tableau is scalable, but I haven't tried to scale it yet. 

How are customer service and support?

I have never contacted technical support. 

Which solution did I use previously and why did I switch?

I shuffle between available tools—I also use MicroStrategy, Microsoft Power BI, and Qlik. 

Before using Tableau, I used Oracle BI, Oracle ODI, and Teradata. 

How was the initial setup?

The installation was an easy process, and I've done it myself twice. I'm a technical guy, so I didn't need a technical team to help with deployment, I did it on my own. 

What about the implementation team?

I implemented this solution myself. 

What's my experience with pricing, setup cost, and licensing?

We pay for the enterprise license for Tableau. The licensing could be cheaper and more flexible. 

What other advice do I have?

I rate Tableau an eight out of ten. I recommend Tableau, and I even recommend it here in my organization. Their plan was to replace it with Qlik, but I did an assessment and advised them not to pay extra costs for other tools when Tableau was already in place in our organization. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Tableau Enterprise
October 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.
reviewer1754865 - PeerSpot reviewer
Senior Vice President at a financial services firm with 10,001+ employees
Real User
Jan 8, 2022
Good visualizations and good dashboards with a nice look and feel
Pros and Cons
  • "It's easy to use."
  • "I like Tableau a lot as its visualizations are great; there's no doubt about it."
  • "If I have to develop any, for example, pie charts, I can develop them just fine. However, if I have to develop a donut chart, that I cannot do it in a simple way. There are tricks that I need to use if I have to design a donut chart. It should be more flexible and provide more visualization options."
  • "Pricing is a major thing. If someone has to use it within an organization, it is not that cost-effective, especially when a competitor like Power BI or some other reporting tool comes almost free along with their cloud solution."

What is our primary use case?

We use it for internal monitoring purposes.

What is most valuable?

I like Tableau a lot as its visualizations are great; there's no doubt about it. It's easy to use. 

The look and feel and features are very good. Dashboarding is very good.

The product has been stable. 

What needs improvement?

While my experience has been mostly positive, there are certain limitations, as every tool has.

If I have to develop any, for example, pie charts, I can develop them just fine. However, if I have to develop a donut chart, that I cannot do it in a simple way. There are tricks that I need to use if I have to design a donut chart. It should be more flexible and provide more visualization options.

It does not provide detailed reporting like other reporting tools such as Microstrategy or Cognos, or other enterprise reporting solutions.

If they could provide better reporting as well as visualization, it would be a perfect product.

Pricing is a major thing. If someone has to use it within an organization, it is not that cost-effective, especially when a competitor like Power BI or some other reporting tool comes almost free along with their cloud solution. If someone is opting for any cloud solution, any cloud platform, especially if I talk about Microsoft, they will give you Power BI almost free of cost, or at a minimal cost. In such scenarios, people would prefer using Power BI or a similar kind of tool rather than using Tableau. That is a major concern which Tableau should look into.

For how long have I used the solution?

I haven't been using it continuously, however, I started using Tableau around six years back. Since then, there have been two projects in which I worked on Tableau. I did work with it in 2021.

What do I think about the stability of the solution?

The stability has been good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

I'm not managing any scaling aspects. I'm basically from the development team. Every company has its own scaling goals. In my company, I don't really follow that aspect.

I can't say how widely used it is in my organization. When we deploy a tool, there are different teams. There are different stakeholders who are actually using it. I manage my team. I know about only my team, not other teams.

How was the initial setup?

I'm not part of that team that manages the setup. I cannot comment on that.

What was our ROI?

As far as ROI goes, I'm not directly aware of it, however, likely you can Google statistics. 

What's my experience with pricing, setup cost, and licensing?

The pricing can't compete with Microsoft, for example, which basically gives their BI product away for free to those that purchase cloud products.

Which other solutions did I evaluate?

I'm also aware of solutions such as Microsoft BI, which is bundled into Microsoft Cloud products. It makes it less expensive for users if they are already heavily using Microsoft.

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution at an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shady Mogawer - PeerSpot reviewer
IT Manager at Arabian Cement Company
Real User
Jan 7, 2022
Great perforamacne with good dashboard options and a simple initial implementation process
Pros and Cons
  • "The initial setup is simple."
  • "The new pre-built application of Tableau is amazing."
  • "In the cloud sometimes the performance is a little bit slow."

What is our primary use case?

I'm collecting some information and some reports from SAP and sending them to users as a graphical report. That's basically how I use the product.

What is most valuable?

The new pre-built application of Tableau is amazing.

The initial setup is simple.

It's a very stable, reliable solution.

You can scale the solution.

The dashboard has a lot of great options. 

What needs improvement?

I'd like it to work without the workflow or pushing options from the build, every time you need to do a refresh. We need a workflow for pushing the data to the cloud or to the server when you are using the pre-built application, the new application.

In the cloud sometimes the performance is a little bit slow.

For how long have I used the solution?

I've been using the solution for two and a half years.

What do I think about the stability of the solution?

The stability has been good. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I have found the solution to be scalable.

At my organization, we have about ten to 15 regular users. 

We use it pretty extensively - at least once a week.

I'm not sure if we actually have plans to increase usage at this time. 

How are customer service and support?

So far, I haven't needed any help from them. It's a good application in and of itself. I haven't needed technical support.

Which solution did I use previously and why did I switch?

I used a little bit of Power BI. I know Tableau better, so I moved to Tableau Arabic.

How was the initial setup?

The initial implementation process was straightforward. We did it without any problems.

Since the solution is on the cloud, you don't need a lot of staff for maintenance tasks.

What about the implementation team?

You do not need an integrator or consultant to assist you in the implementation process. We were able to do it ourselves. 

What's my experience with pricing, setup cost, and licensing?

We have a standard license that we renew yearly.

What other advice do I have?

I'm an end-user.

I'm using the latest version of the solution.

I'd recommend Tableau to others. It offers good performance and the dashboard options are solid. 

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer914238 - PeerSpot reviewer
Vice President at a financial services firm with 10,001+ employees
Real User
Jan 6, 2022
It's easy to install and use
Pros and Cons
  • "Tableau is easy to use."
  • "Tableau has so many functions, so sometimes it's hard to find the right solution quickly. I have to search multiple menu bars to find the right command."

What is most valuable?

Tableau is easy to use.

What needs improvement?

Tableau has so many functions, so sometimes it's hard to find the right solution quickly. I have to search multiple menu bars to find the right command.

For how long have I used the solution?

I started working with Tableau two years ago.

What do I think about the stability of the solution?

In some projects, Tableau isn't stable. Sometimes it calls automatically.

What do I think about the scalability of the solution?

Tableau is scalable. Right now, 200 to 300 people at my company use it.

How are customer service and support?

Their web-based tech support is okay.

How was the initial setup?

Setting up Tableau is easy.

What's my experience with pricing, setup cost, and licensing?

Tableau's price should be lower so more people can access this application.

What other advice do I have?

I rate Tableau eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior BI Manager at a comms service provider with 10,001+ employees
Real User
Jan 6, 2022
Good dashboards, analytics, and automation capabilities
Pros and Cons
  • "You can create attractive dashboards that inform users using Tableau."
  • "They need a write-back; that is what is missing. If they get the write back to the database, they will be fully automated, but for the time being, they are not."
  • "They must have a write-back solution. You must have the ability to write back into the database, otherwise, it prevents full automation."

What is our primary use case?

We use Tableau to provide analytics and dashboards. We also use it to automate manual work.

What is most valuable?

You can create attractive dashboards that inform users using Tableau.

What needs improvement?

They must have a write-back solution. You must have the ability to write back into the database, otherwise, it prevents full automation.

That's one reason why people still need their own Excel sheets and other tools where they can interact with data that's already in the database. You win completely the moment you load that in, in a central way. You could say that you are completely automated.

They need a write-back; that is what is missing. If they get the write back to the database, they will be fully automated, but for the time being, they are not.

For how long have I used the solution?

I have been using Tableau for two and a half years.

We are using version 2021.3.

What do I think about the stability of the solution?

It's a fairly stable product.

What do I think about the scalability of the solution?

Tableau is a scalable solution.

Tableau is used by approximately 90 people in our organization.

We do not intend to increase our usage. I've asked for reports on how many users we get on a daily basis, as well as how many people use it and then don't use it for weeks. How long do they stay if they come in, and what are they looking at?

We are attempting to purchase a tool that will provide us with that information. We know which dashboards are popular, which are not, and why the popular ones are popular while the unpopular ones are not. We need to get an add-on that will tell us exactly what makes the dashboard sticky and what keeps people coming back to use it.

How are customer service and support?

We use technical support, but I don't interact with them directly. Our IT support team is the one who helps us. Our IT support team works with Tableau support to resolve issues, opening tickets and tracking them.

Which solution did I use previously and why did I switch?

Prior to using Tableau, I used Power BI.

How was the initial setup?

We don't do a lot of installation. Once you have a server license, you can literally create it in the server now that you have a server license. There are no issues with installation.

The installation does not require a lot of time.

We have one or two engineers who maintain this solution.

What about the implementation team?

We have a server team to deploy this solution.

What's my experience with pricing, setup cost, and licensing?

We are paying an annual licensing fee.

What other advice do I have?

I believe it is a good tool, and I would recommend it to others.

I would rate Tableau an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at Glovis Europe
Real User
Jan 6, 2022
Enables you to make a dashboard for internal users and generate KPI reports
Pros and Cons
  • "The most valuable feature is that we can integrate with our own database, and it will displays the KPIs. This is highly required from the business side."
  • "We introduced Tableau because it provides many features that can be customized by users."
  • "It's already using 32 gigabytes of memory, but the performance is not so good. It's very heavy."

What is our primary use case?

We are using Tableau to make a dashboard used by our internal users, and then it is being used for a KPI report. This part is also shared with our customers. The customers access the web, and they check some limited version of the KPI report.

We are using the Tableau server for clients and desktop. The solution is deployed on-prem. We are kind of a 3PL provider, and we are using Tableau to meet the requirements of our customers. We are implementers.

How has it helped my organization?

We introduced Tableau because it provides many features that can be customized by users. We provide training to make the dashboard look how our business side wants, and they are manipulating the dashboard for their needs.

On the technical side, we are IT support and sometimes we provide some education and information on how to use the solution.

I think it would be much better if Tableau provided some API-based integration. I did try to integrate the Tableau web page and web dashboard into our own application. Some parts were successful, but other parts have some open points. If Tableau provided this kind of package with some integration, it would be much, much better.

What is most valuable?

The most valuable feature is that we can integrate with our own database, and it will display the KPIs. This is highly required from the business side.

What needs improvement?

An improvement would be changing the design of the layout of the dashboard from the business side. Sometimes there are requests for the possibility to enhance the performance and the data depending on what they need more of. It depends on the situation.

For how long have I used the solution?

I have been using Tableau for about four years.

What do I think about the stability of the solution?

It's already using 32 gigabytes of memory, but the performance is not so good. It's very heavy.

We have roughly 20 people using this solution. Most users have the role of logistics operator. Most users are doing their job regarding logistics, and they take more effort to make dashboards.

What do I think about the scalability of the solution?

Currently, we have a strategy to open the reports to all customers, but I think we should develop more business-related skills, not only with the system or in some application terms. Our users do not have enough skills or insights for the dashboard.

How are customer service and support?

We are doing our own technical support by searching the technical Wiki or things like that.

How was the initial setup?

Initial setup is straightforward because it's a simple concept.

I'm not sure how long deployment takes because this is usually managed by our data engineer. There's no strategy regarding deployment itself. We just make some temporal or test dashboard and then communicate with our users. After confirming, we just announce it with email, and then they start to use it as an official version of the dashboard.

What about the implementation team?

We didn't use an integrator, reseller, or consultant for the deployment. The number of staff required for deployment and maintenance just depends on the case. Sometimes it will be simple, so there are only two or three people to make suggestions. After they apply that, sometimes we officially open it.

What's my experience with pricing, setup cost, and licensing?

Basically, we prefer a permanent license. A one-time charge is much better.

Which other solutions did I evaluate?

We didn't really evaluate other options. Every application provides some concept of a dashboard in using the data in that application. We have our own homemade dashboard and our business application, but users normally don't use it.

I think Tableau has many features for display, like graphs or pie charts. We can change dynamically, but our own dashboard doesn't provide that. It takes much more time if we change the layout there.

What other advice do I have?

I would rate this solution 8 out of 10. Tableau has many features, and it's very nice, but it is very heavy. Tableau has to consume a lot of server resources.

It has many options and features but it's complicated. The users are having problems or difficulties to adapt or to learn the Tableau software because there are so many features. The many possibilities means that users should run a lot of it. It takes time to get used to Tableau. From my point of view, it's harder to learn.

For those who want to implement this product, I recommend that they research it themselves.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1742631 - PeerSpot reviewer
Data Product Manager at a retailer with 10,001+ employees
Real User
Jan 5, 2022
Good solution for routine dashboards but its visualization could be stronger
Pros and Cons
  • "Tableau is good for routine dashboards, and it has integration with Slack, through which it can send you daily updates."
  • "Tableau is pretty good, interface-wise - it's easy to understand and to download data."
  • "Areas for improvement would be visualization and augmented analytics. In the next release, I would like to see automated insights from the data added to the dashboard."
  • "Tableau can be a little slow when loading, and it can fail with higher gigs or terabytes of data."

What is most valuable?

Tableau is good for routine dashboards, and it has integration with Slack, through which it can send you daily updates.

What needs improvement?

Areas for improvement would be visualization and augmented analytics. In the next release, I would like to see automated insights from the data added to the dashboard.

For how long have I used the solution?

I've been using this solution for about six years.

What do I think about the stability of the solution?

Tableau can be a little slow when loading, and it can fail with higher gigs or terabytes of data.

What do I think about the scalability of the solution?

From working with my data analyst, I get the impression that Tableau can't take the load when scaling.

How are customer service and support?

We had embedded technical support from Tableau in our enterprise, who was awesome and kept Tableau updated at all times.

What other advice do I have?

Tableau is pretty good, interface-wise - it's easy to understand and to download data. It also has the most functionalities and capabilities of any tool. However, it doesn't have anything that differentiates it from its competitors, unlike Adobe Analytics' strength in visualization and data capture. If someone is looking for routine dashboards and wants operational dashboards, Tableau is the best solution. However, if they want to drive strategic decisions, they may have to look into a different product. I would rate Tableau as seven out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tech Lead at MindTree
Real User
Jan 5, 2022
There's no intermediate semantic layer, so the learning curve isn't as steep
Pros and Cons
  • "Tableau is an advanced specialized tool. One of the best features I've seen is the lack of an intermediate semantic layer. I think that's an advantage compared to any other tool like BusinessObjects or Power BI, which are Tableau's biggest competitors."
  • "Tableau is stable, and I believe stability is essential."
  • "Tableau support could be improved."

What is our primary use case?

We have Tableau installed in a massive environment. The Tableau sector is on a seven-cluster node, including one with two nodes for high availability. In our initial setup, Tableau was deployed across the entire infrastructure, so that's more than a hundred sites and around 30,000 active users, and each site has several projects, too. We have around 11,000 workbooks in total.

The maintenance of the entire infrastructure is done on-premises, including user management, authentication, authorization, permissions, and publication. We are constantly doing these tasks, including the SSL certificate renewals. 

What is most valuable?

Tableau is an advanced specialized tool. One of the best features I've seen is the lack of an intermediate semantic layer. I think that's an advantage compared to any other tool like BusinessObjects or Power BI, which are Tableau's biggest competitors. All of these have semantic layering, so the learning curve is high. Users have to understand the data model and the relationships, but Tableau has no data model, so you only need to know the relationships of the direct inquiry to build a report. 

For how long have I used the solution?

I've been using Tableau for about six or seven years.

What do I think about the stability of the solution?

Tableau is stable, and I believe stability is essential. Our infrastructure has been set up right. The last two updates have had very few bugs, so stability-wise, it is excellent. However, performance is something we need to investigate further. It's hard to say whether performance problems are on the Tableau side or an issue with the infrastructure or the data sources. If there is a performance issue, we can't identify precisely where the problem is. 

What do I think about the scalability of the solution?

The scalability is good. We already have some help from professional services, and we've conducted an analysis showing that the number of users will be increasing every year.

How are customer service and support?

Tableau support could be improved.

Which solution did I use previously and why did I switch?

I've worked with SAP BusinessObjects. Tableau is a visualization tool built into the infrastructure for doing analysis. That's Tableau's focus. BusinessObjects is for doing analysis of some data and then sharing it on the server. 

BusinessObjects is an enterprise tool that needs an extensive infrastructure. It requires a proper IT team to configure the semantic layer and the universal support and then build the report. And the most significant advantage enterprise tools have is pixel-perfect reporting. You can create a pixel-perfect report and share it as a PDF or Excel file with the same format. Tableau is more or less a self-service analytics tool, so we do not have those kinds of features. There are a good amount of differences between these two.

How was the initial setup?

Setting up Tableau is straightforward, and I don't think it took long. It took maybe a day or two for the installation and migration and all that. However, the planning took some time because we worked with professional services. Planning took maybe 40 hours. Tableau requires a good deal of maintenance. We have a team of about five or six people for the administration.

What about the implementation team?

We had professional services to help us.

What's my experience with pricing, setup cost, and licensing?

SAP and Tableau have different pricing models. Their code-based license is around $13 to $15 per year. I don't think Tableau has a code-based licensing model at all, so those enterprise tools are on the higher side.But on the other hand, Power BI is on the cheaper side compared to Tableau. Power BI is much more affordable and also good.

What other advice do I have?

I rate Tableau eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1752132 - PeerSpot reviewer
Data Teamlead at Elmenus
Real User
Jan 3, 2022
Raw data aggregation gives us real insight into how different business areas are performing
Pros and Cons
  • "Although Tableau isn't the best for us when it comes to processing and working on live data, it is very good at extracting data for analysis."
  • "Of the best analysis features, multi-aggregation layers come out on top for me, because they let you extract raw details while making multiple aggregations on different time levels and different dimensions, and you still manage to get your work done quickly without having to load a lot of data grouped over different dimensions."
  • "Most of the problems in Tableau Online that I have noticed have to do with performance or weird, inexplicable bugs that I can't pin down. For example, you might try unloading some data, and you'll be waiting for a long time without anything happening."

What is our primary use case?

I work in the hospitality industry and I use Tableau Online and Tableau Bridge with our food ordering company. In our specific uses, I have found that Tableau is very good for extracting data, rather than for working live on the data.

Although the process of transferring data to Tableau isn't the best, once the data is already on Tableau, it works completely fine. I will typically make use of layer aggregation and other operations such as slicing and analyzing it by getting right inside the data in various ways.

How has it helped my organization?

Due to the demands of our industry, we always have things that we would like to see more in-depth over different dimensions, such as restaurants, branches, cities, and so on. With Tableau's help, our company can aggregate all the raw data and then analyze by rows, to see, for instance, which restaurant is doing the best by comparing them with one another. It also enables us to easily split areas into zones and use the data to test for not only which restaurants are doing the best, but also where (i.e. in which cities and branches). 

What is most valuable?

Although Tableau isn't the best for us when it comes to processing and working on live data, it is very good at extracting data for analysis. Once you have extracted the data, the aggregate layers you can create, along with slicing and other operations, are very handy. It allows us to really get inside the data, and it is, in my opinion, better than any other tool I have used with the same pricing model.

Of the best analysis features, multi-aggregation layers come out on top for me, because they let you extract raw details while making multiple aggregations on different time levels and different dimensions, and you still manage to get your work done quickly without having to load a lot of data grouped over different dimensions.

Tableau Bridge is also a very good tool, however I can tell that it does need a few fixes and some maintenance. That said, it's still good for its first few years since release.

What needs improvement?

Most of the problems in Tableau Online that I have noticed have to do with performance or weird, inexplicable bugs that I can't pin down. For example, you might try unloading some data, and you'll be waiting for a long time without anything happening.

These bugs always seem to happen when we perform big upgrades or do maintenance work, and we have had to send a lot of tickets for unexplained issues during these times. It doesn't seem to be a problem only for us, but also for customers all over the world, such as in Ireland, Western Europe, Eastern Europe, and the US, too.

As for future features, I would like to see major upgrades in Bridge and the Flow Tool, allowing us to do more data engineering work. I think it would give Tableau a big edge in the market to look into how to incorporate more data engineering tools into their product. 

Besides that, I would also like the charts to be more realistic and easier on the eyes.

For how long have I used the solution?

I have been using Tableau Online for three years now.

What do I think about the stability of the solution?

The stability is okay. It's not 24/7, but you can say it's stable enough. In the start, it's more stable, especially compared to our OBIEE problems, which have taken two or three days to solve in the past.

What do I think about the scalability of the solution?

It's easy to contact Tableau and ask to increase users or resources. They'll do it in the blink of an eye.

At present, we have 20 users, 12 of which are shift users. The majority of our users in total are board members or high-level managers. 

How are customer service and support?

I wouldn't give their support more than a seven out of ten rating.

Which solution did I use previously and why did I switch?

I have previously used Power BI, Qlik Sense, and Qlikview. I switched because Tableau was better in working with different sources compared to Power BI which was the only one that was truly on par. Qlik Sense and QlikView were easy to use but didn't have most of the features that Tableau and Power BI offered. Then there's OBIEE which I have used for the past two years, but it is quite difficult for non-technical users.

I also didn't like that Power BI is typically coupled with Microsoft Azure, whereas Tableau works well with AWS and Google which are a lot easier. 

How was the initial setup?

The setup is straightforward. I mean, there's not much setup at all. It's easy for any mid-level user to do it. For example, I just used the documentation they provided and did everything myself. The documentation was sufficient
and the implementation strategy doesn't take more than 20 days.

What about the implementation team?

I implemented Tableau by myself using the documentation they have made available. And for maintenance on one single node, you might need only two to three people involved.

What's my experience with pricing, setup cost, and licensing?

For data extraction and analysis, Tableau is better than any other tool I have used with the same pricing model.

What other advice do I have?

My ultimate advice is that you should know what the tool is capable of first and what your needs are. I think it's better to use the Server edition, and not Cloud, because there are a lot of problems in the Cloud version that don't seem to be present in the Server version. As for myself, I will likely switch to Tableau Server next year after doing a bit more research on how to do the changeover.

I would rate Tableau an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.