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Senior Infrastructure Solutions Specialist at Equinox International
Real User
Stable, durable, cost-effective, and affordable with remarkable cover points feature
Pros and Cons
  • "The cover points feature in VxRail is remarkable. It's unique. It has an intervention failover system as well as an automatic failover system, reaching clusters existing in VxRail. This makes all files act as a single file with a large and huge resource, and, of course, with customized administration, configuration, and resources. It provides automatic failover for redundancy and data recovery."
  • "VxRail is very cost-effective and affordable in the long term. It is more recommended when it comes to financial life, but it may depend upon the license. VxRail comes with VMware licensing, which may not be that cost-effective as compared to others. With VMware, it's an auto check competition. VMware is an expensive solution, especially for Nutanix. Nutanix have their own hypervisor called Acronis, which is very cost-effective against the VMware. Nutanix is cheaper for the hardware but not for the software. If you ask the Nutanix partners to deploy Nutanix over Cisco servers or Dell EMC servers, the cost will be higher. Nutanix wants to compete financially. Therefore, they propose their software over the Supermicro server, which is a very cheap Chinese server. In fact, I don't like their terms of service. HyperFlex has the highest price, and it is very expensive. I don't know why. It may be because this is a UCS system, which comes from Cisco and is already expensive. When it comes to HyperFlex, they need the labor to deploy Hyper-V, Citrix, or any other hypervisor."
  • "If they can provide deduplication compression through the traditional hard drives, as Cisco does in the HyperFlex system, it will be very cost-effective, especially when it comes to archiving workload. VxRail doesn't allow the mixing of old flash clusters and hyper clusters. When I'm starting with an old flash cluster and it comes to archiving workload, I will also need to attend the new cluster. So, I either manage two different clusters, or I pay and upload my work with the archiving mobile hard drive, which is not cost-effective at all. The main key is to allow mixing between two types of clustering, like Nutanix, or allow deduplication of completion over the period of shared hard drive on SAV. It will be much better."

What is most valuable?

The cover points feature in VxRail is remarkable. It's unique. It has an intervention failover system as well as an automatic failover system, reaching clusters existing in VxRail. This makes all files act as a single file with a large and huge resource, and, of course, with customized administration, configuration, and resources. It provides automatic failover for redundancy and data recovery.

What needs improvement?

If they can provide deduplication compression through the traditional hard drives, as Cisco does in the HyperFlex system, it will be very cost-effective, especially when it comes to archiving workload. 

VxRail doesn't allow the mixing of old flash clusters and hyper clusters. When I'm starting with an old flash cluster and it comes to archiving workload, I will also need to attend the new cluster. So, I either manage two different clusters, or I pay and upload my work with the archiving mobile hard drive, which is not cost-effective at all. The main key is to allow mixing between two types of clustering, like Nutanix, or allow deduplication of completion over the period of shared hard drive on SAV. It will be much better.

For how long have I used the solution?

I have been using this solution for four to five years. I have used three generations of Dell servers. 

What do I think about the stability of the solution?

It is very stable and durable. It only depends on vSAN, which is the number one software that defines storage. 

Buyer's Guide
VxRail
April 2025
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Currently, more than 500 users are using VxRail in our company. It's capable of delivering for all types of workloads. Technically, it depends on the hyper-converged instructions. This means that you have 100% assurance of its compatibility with all of its components. It should also carry all types of workload dispersing, that is, from the normal traditional virtual machines to high-performance computing, such as HEP workload, heavy database, artificial intelligence, and business analytics.

How are customer service and support?

They provide good support. You can reach them, especially if your system is at ESRS, EMC functional support. You can just chat with one of their technicians. They collect the logs and discover the issue. It takes almost a couple of hours from opening the ticket to resolve it. They are very good.

The hardware replacement takes 24 hours. They have their own stock here in Egypt.

How was the initial setup?

It is easy to install and implement the VxRail clusters. The initial setup was a piece of cake for us. 

What about the implementation team?

We manage the storage, compute, and virtual machines as well as networking through the perfect channel. 

We do all kinds of deployments. We check whether the customer wants to deploy it on-premises, cloud, or integrate with the public cloud to tier and replicate.

What's my experience with pricing, setup cost, and licensing?

VxRail is very cost-effective and affordable in the long term. It is more recommended when it comes to financial life, but it may depend upon the license. VxRail comes with VMware licensing, which may not be that cost-effective as compared to others. With VMware, it's an auto check competition. VMware is an expensive solution, especially for Nutanix. Nutanix have their own hypervisor called Acronis, which is very cost-effective against the VMware.

Nutanix is cheaper for the hardware but not for the software. If you ask the Nutanix partners to deploy Nutanix over Cisco servers or Dell EMC servers, the cost will be higher. Nutanix wants to compete financially. Therefore, they propose their software over the Supermicro server, which is a very cheap Chinese server. In fact, I don't like their terms of service.

HyperFlex has the highest price, and it is very expensive. I don't know why. It may be because this is a UCS system, which comes from Cisco and is already expensive. When it comes to HyperFlex, they need the labor to deploy Hyper-V, Citrix, or any other hypervisor.

Which other solutions did I evaluate?

I also deal with HyperFlex and Nutanix. In fact, I prefer VxRail. 

When comparing with HyperFlex, VxRail is much alike HyperFlex. It is very cost-effective, and it doesn't have too many conditions like HyperFlex. When you start with building clusters in HyperFlex, you stick to the selected nodes forever. It is not the same in VxRail. You start with pNode in VxRail, and then you add eNode, sNode, etc.  

HyperFlex has its own limitations. They say we can create up to 64 nodes, but, in fact, there are only 52 storage and 52 nodes compute with no mixing between two workloads. On the other hand, in VxRail, you can really create up to 64 nodes, which means the double amount of nodes to carry more servers, more computing in the clusters. 

There are too many concerns about HyperFlex, especially related to performance. HyperFlex source the deduplication compression. You don't have the option to enable or disable the deduplication compression, which means that deduplication ends the performance. In VxRail, you can enable or disable the deduplication compression. So, you can gain a net performance against the storage, and you can move the storage against the performance. You can balance the full configuration. 

When it comes to the software, Nutanix is great. The main concern is that Nutanix doesn't have its own hardware, and it is integrated with different types of servers to deploy its own system. Nutanix just has a contract with Noble, Supermicro, or HP to develop its own system, which is okay for some types of users. However, many types of users request and prefer the full software or hardware that comes from a single vendor so that they can achieve the maximum and ultimate support.

What other advice do I have?

I would rate VxRail an eight out of ten. They should allow the deduplication compression over the hard drives and mixing of the hyper and the old flash clusters.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
SamuelThomas - PeerSpot reviewer
Consultant at Key Information Technology L.L.C.
Real User
Top 5Leaderboard
Easy to scale, use, and manage, but it should facilitate the separate expansion of computing and storage
Pros and Cons
  • "Compared with other products, the IT administrator or IT integrator doesn't take much time to get the tool up and running."
  • "The solution should facilitate the separate expansion of computing and storage."

What is most valuable?

The computing achieved by the solution for more than 100 VMs with less storage is very good. The software integration is easy, like plug-and-play. Compared with other products, the IT administrator or IT integrator doesn't take much time to get the tool up and running.

What needs improvement?

The solution should facilitate the separate expansion of computing and storage.

For how long have I used the solution?

I have been using VxRail for ten years.

What do I think about the stability of the solution?

The solution's stability is very good. The failure ratio and errors are very low. The solution gives us fast pre-alerts for main upgrades.

I rate the solution an eight out of ten for stability.

What do I think about the scalability of the solution?

As per the current scenario, we can scale up to 64 nodes, which is enough for normal workloads.

How are customer service and support?

The solution's technical support is very good. We get very good support from Dell in the Middle East, but L3 access is a bit tough.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

Since VMware is detached from Dell, the solution's pricing is a bit higher than before. After the detaching of Dell and VMware, VMware's licensing pattern has changed and has become a bit expensive compared to other hypervisors in the market.

We do not pay for each Dell product but for the whole Dell bundle. We purchase a license for three to five years, which includes maintenance and support.

What other advice do I have?

VxRail is utilized in our data center operations depending on multiple types of workloads. VxRail can be used by any company, including small and medium-sized or enterprise businesses. Once implemented properly, the solution works smoothly, and we don't need to maintain it. VxRail is easy to scale, use, and manage.

I would not recommend the solution to small companies. Small companies with less than 15 VMs won't be able to afford the price, and traditional tools will be better for them. I recommend VxRail to small and medium-sized businesses with more than 15 to 20 VMs.

Overall, I rate the solution seven and a half out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
VxRail
April 2025
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
MinaMagdy1 - PeerSpot reviewer
Senior System Engineer at a tech vendor with 5,001-10,000 employees
Real User
Top 5Leaderboard
Easy to set up with innovative features and helpful support
Pros and Cons
  • "It offers a very solid service alongside its innovative features and capabilities."
  • "The hardware configuration is limited."

What is our primary use case?

The solution is used for companies using hyperconversion. If companies are moving towards hyper-converged infrastructure and want to consolidate everything to one single point of management or vendor, they can use this solution. 

What is most valuable?

VxRail is a unique product due to its adoption with VMware. It does work with PowerEdge servers from Dell. The hyper-converged software-defined storage is very good. The vSAN acts as software-defined storage. It offers very innovative features. It offers a very solid service alongside its innovative features and capabilities. 

What needs improvement?

There's an acquisition unfolding with Broadcom and VMware. We're waiting to hear what this will mean for VxRail. Until that happens, it's hard to say what the roadmap will look like. There are a lot of changes happening due to the acquisition, even from a licensing perspective, and we're waiting to see. Therefore, it's tricky to evaluate anything.

The Dell PowerEdge Servers are very good servers. VMware is also a very good product. However, we don't get a full picture of VMware cloud formation as an orchestrated data center. Maybe, Broadcom and VMware could bundle their products together. It's possible they could offer the same experience as a public cloud over the data center. VxEail should offer its own cloud platform. 

There can be a lack of functionality. There are limitations and restrictions of choice. There are only three modes of architecture. The hardware configuration is limited. Other vendors are more flexible.

For how long have I used the solution?

I have about four years of experience using the solution. I still use it on occasion, although I do also use its main competitor, Nutanix.

What do I think about the stability of the solution?

The stability of VxRail is very good. However, for scaling, it's ideal to split the cluster into four domains if you have many nodes. This ensures stability. It will protect against data loss. 

What do I think about the scalability of the solution?

The solution scales well. A single cluster can have 64 nodes. My largest project only uses 24 nodes. 

How are customer service and support?

Technical support from Dell is very good. They've always offered very good. So far, we've been very satisfied. 

Which solution did I use previously and why did I switch?

I also use Nutanix, which is VxRail's main competitor.

Review platforms such as Gartner and Forrester, et cetera, always have VxRail and number two next to Nutanix, which is number one. 

VxRail is adopting some of Nutanix's ideology in order to become even more competitive. 

How was the initial setup?

The initial setup is pretty straightforward. We can handle it. All hyper-converged structures come pre-implemented. You simply open it, and you just have to do a few extra tasks, like attaching the management center and configuring it. It can be handled in a single day.

What other advice do I have?

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
EUC Consultant
Real User
It's a simple, efficient solution, but upgrades take too long
Pros and Cons
  • "VxRail is a simple, efficient solution. It's easy to upgrade and scale the solution. If we increase our user base, we can easily scale it out. We have several thousand using it now."
  • "When we have a vulnerability or we need to upgrade VxRail, it takes a long time. It takes eight hours each time we upgrade."

What is most valuable?

VxRail is a simple, efficient solution. It's easy to upgrade and scale the solution. If we increase our user base, we can easily scale it out. We have several thousand using it now. 

What needs improvement?

When we have a vulnerability or we need to upgrade VxRail, it takes a long time. It takes eight hours each time we upgrade. 

For how long have I used the solution?

I've been using VxRail for six or seven years.

What do I think about the stability of the solution?

VxRail is stable. However, it's not a central solution, so we can lose some information, logs, and data when we remove a node. The efficiencies must be improved. For example, in Nutanix, when you move or remove a node, you get any errors or warnings, and you can work as well. But removing nodes in VxRail could cause some issues. You have to put the node in maintenance mode then reboot the rest.

How are customer service and support?

I haven't used Dell EMC support. My colleagues made a ticket with Dell EMC one year ago, but it's a strong solution. When we have an issue, it's usually not a problem with the hardware solution or the infrastructure. We more often have issues with the system close to the baseline solution, like the VMware app or Zoom. When we have trouble with those solutions, we make a support ticket with VMware support, etc., not Dell support.

How was the initial setup?

You don't have to be an expert to install VxRail. To install the node, you just follow the steps from Dell EMC, and you can install the solution in one sitting. It only takes one person to install. We have 30 engineers on my team, but only three are responsible for maintaining VxRail. 

What's my experience with pricing, setup cost, and licensing?

We have a three-year subscription.

What other advice do I have?

I rate VxRail seven out of 10. Maybe when they put out the new version, I'll rate it eight. I would recommend it to others. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer0221 - PeerSpot reviewer
Engineer at a legal firm with 501-1,000 employees
Real User
Dual power capabilities take up a quarter of the energy than we were using before which equals savings every month
Pros and Cons
  • "The most valuable feature is the fact that the storage is integrated with the VxRail so I don't have to go in between systems when I have to monitor my storage."
  • "The only issue which is every now and again is that when you log in it will tell you that there's an issue with VxRail when there actually isn't. All that's required is a refresh or reload. The solution itself works but you may get some bad reports every now and again. Probably once every couple of months; there is no effect to the solution's capabilities."

What is our primary use case?

I use VxRail in my DR site, so it houses my virtual infrastructure. I also use it for storage.

How has it helped my organization?

One way VxRail has improved my organization is in the way that I am now able to replicate the virtual because I'm using vSAN. I use the code point for VMware. I'm able to replicate my Unity appliance in my production environment to the vSAN which I wasn't able to do when I was using the older solution. I can replicate my production servers into the vSAN which is in the VxRail using the recover points of a VM. That's a great improvement. 

What is most valuable?

The most valuable feature is the fact that the storage is integrated with the VxRail so I don't have to go in between systems when I have to monitor my storage.

The second valuable feature would be the space. Because they're all combined I save a lot of space when it comes to the rack. I was able to consolidate two racks into one and the one is only used in about half a rack. The storage and the VMware servers are all in the same infrastructure.

What needs improvement?

If they can improve the HTML client that would be great because the HTML client is a lot more responsive. It's a lot smoother than the flash that it comes with and flash updates every minute and every time flash updates I can't open my web client. You should update and make sure the HTML client works. If it does then you have a product that gives you an excellent 9.5/10 from most vendors with no problem.

Everybody complains that for 6.5 and 6.7 there's no desktop client for V7. Everyone misses the desktop client. I don't like the web client. If they can bring back the desktop client for the next release of the VxRail that would be great.

For how long have I used the solution?

Over two and half years.

What do I think about the stability of the solution?

The solution itself is pretty stable. We've been using it for about two and a half years and I don't think it has ever gone down.

The only issue which is every now and again is that when you log in it will tell you that there's an issue with VxRail when there actually isn't. All that's required is a refresh or reload. The solution itself works but you may get some bad reports every now and again. Probably once every couple of months; there is no effect to the solution's capabilities. 

What do I think about the scalability of the solution?

The scalability is pretty good. Currently, we are looking at expanding. We're down to 50 terabytes and we plan on bringing on a lot more storage. We're speaking to Dell EMC. We need to buy another add-on and we can expand, it won't take on a lot more space. With a few more drives it will be huge. It's pretty scalable; it's going to grow with no problem.

How are customer service and technical support?

I have used technical support several times. I have two tickets open right now. They are usually pretty responsive. They know how to grasp and gather information. They do a lot of back and forth emailing. Sometimes I have to request a Webex so I can see what's happening. They tend to go back and forth for days.

Which solution did I use previously and why did I switch?

Before VxRail we used the VNX system, which is old technology with a lot more discs. We were looking to consolidate space. We're off-site, so we have a couple of racks and we were running out of space. We needed something that would compact everything, so we started looking around. We looked at XtremIO. Then we looked into using VMware, and they have this solution that integrates with the storage, VxRail, which is VMware and vSAN. We decided to try it out. We took a look and figured we already use the product, we already have a million things with Dell EMC so we thought it would be easier just to keep going with Dell EMC. The integration purchase went smoothly. We negotiated a reasonable price, and then after that, we set it up and its been going for the last two and a half years without any issues.

How was the initial setup?

The initial setup was pretty straightforward. Once the storage was up, EMC did the actual deployment, configuring, and setting up the initial part of it and then the reseller took over and did the more advanced configuration. 

Deployment took a week to get everything set up with EMC, deployed, powered on and configured. Then the reseller took over and did all the migration and more complex tasks.

What about the implementation team?

We used a reseller for the initial deployment. The deployment was good. It took around a month to get everything up and running. Then we had to copy the data from the old storage to the new one. That didn't take too long.

What was our ROI?

We have seen a return on our investment. We see it mainly in the fact that we are saving money in space and storage. We can use two and a half racks for something else, and we haven't had to replace discs which cost money. We also cut down on power consumption because now we have an empty rack that isn't powered on. Before we had VNX in two of them and you have to plug those into a power source. Power in those data centers isn't cheap and the fact that VxRail is dual power, it takes up probably a quarter of the energy than we were using before. That's a saving every month. We haven't had to replace it. We haven't had to fix it. We haven't had to do anything that has cost us any money.

What's my experience with pricing, setup cost, and licensing?

We pay yearly for support. The cost was justified by now because it stays up and I don't have to constantly open tickets. I probably rebooted the system once or twice. We haven't replaced any discs in the storage, we haven't had to do any disc replacements, so it just runs. You pay a little more but you cut down on the maintenance. 

Which other solutions did I evaluate?

We evaluated XtremIO which is also a Dell EMC product. We chose this because of the integration with VxRail. It integrates the vSAN and VMware and that was the big selling point, the fact that we could run our own vCenter right off of the storage. We know the support and we know what they are going to give us.

I evaluated for a storage increase and it's an add-on whereas with VxRail it is built in and I'm not adding on anything. It's built for both V7 and the vSAN; it works well doing both things. 

What other advice do I have?

On a scale from one to ten, with one being the worst and ten being the best I would give VxRail a solid nine. It's not something that has disappointed. Every time they have a release it's a new version and there are more features added. 

To make it a perfect ten they should improve the HTML client. There's an HTML client that works well in the web client since you don't have the desktop client. It works better than flash, and if they improve that, they might get a 10. Other than that, the product hardware is pretty good. 

I would tell someone considering this solution that it is a product to look over. You can test other solutions like Pure Storage and XtremIO. The fact that VxRail integrates with VMware gives it an edge. 

In my other office, I run VMware by itself and I use Unity which is another Dell product. We are thinking about turning our Unity and VMware into a VxRail, combining and saving space and storage. It's not the cheapest solution but sometimes cheaper is not always better. It's a solution that if you pay for it, you don't have to look at it again. I can't tell you the last time I got an alert.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of IT at a computer software company with 1,001-5,000 employees
Real User
The technical support is helpful and answers questions whenever we have issues with the product
Pros and Cons
  • "There is a single vendor with the hardware, software, and maintenance. Thus, there is a single vendor with whom we can contact."
  • "It is scalable. When you are buying it, you have to buy a minimum of three nodes. After that, if you want to add more nodes, you can buy can buy them. You can also add-on additional compute and storage."
  • "The technical support is very helpful and answers questions whenever we have issues with the product."
  • "They should add automation and activation going forward."
  • "Next release, we would like to see online applications."

What is our primary use case?

We use it for our applications, which are all homeward applications and on a Windows-based server. VxRail has performed well so far. 

How has it helped my organization?

With VxRail, there is a single vendor with the hardware, software, and maintenance. Thus, there is a single vendor with whom we can contact. With other products of HPE, you have to procure different vendors and pay the hardware to HPE, the software to VMware, and the maintenance to someone else.

What needs improvement?

  • They should add automation and activation going forward.
  • VxRail is missing some of the features that Nutanix has in its product.
  • Next release, we would like to see online applications.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. When you are buying it, you have to buy a minimum of three nodes. After that, if you want to add more nodes, you can buy can buy them. You can also add-on additional compute and storage.

How is customer service and technical support?

The technical support is very helpful and answers questions whenever we have issues with the product.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Compare the VxRail product to Nutanix. Nutanix has more features, but its pricing is higher.

Which other solutions did I evaluate?

We went with Dell VxRail because we have a good relationship with Dell EMC. The second reason was the price. We procured a very limited edition of VxRail. 

We are currently looking at buying a full featured edition of a hyper-converged product. For example, we are considering buying Nutanix, HPE SimpliVity, VxRail (the third edition), or Cisco HyperFlex solution.

What other advice do I have?

Most important criteria when selecting a vendor:

  • Stability
  • Scalability
  • Technical background of the company
  • Price.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cyber Security Analyst at Petrotrade
Real User
Top 5Leaderboard
Excellent performance, especially for database usage
Pros and Cons
  • "The solution is really stable."
  • "The initial setup is very complex."

What is our primary use case?

We use it for our database, all in Flash. So we have excellent performance, and it has resolved all our issues. No issues at all. And the support is very fast.

What is most valuable?

This solution is very good. It's a product from the other line, and it's very efficient for us. It has worked very well for us, and we haven't encountered any critical issues with it.

What needs improvement?

The solution is very expensive. And it's not scalable for small businesses, just medium to large enterprises. The pricing could be cheaper. 

Another area of improvement is support. It could be faster. 

For how long have I used the solution?

We have been using this solution for about four years.

What do I think about the stability of the solution?

The solution is really stable.

What do I think about the scalability of the solution?

It is a scalable solution. It handles big data of our database, about three or four million customer services.

How are customer service and support?

Overall, the support is good. But sometimes, it takes a long time for the support to respond. 

How was the initial setup?

The initial setup is very complex. 

What about the implementation team?

Our partner also provides us with implementation and deployment support. We're not capable of troubleshooting it ourselves. We need technical support to handle it, and sometimes, it takes a long time to get the support.

Deployment takes a long time, but three people are enough. One admin, one manager.

What's my experience with pricing, setup cost, and licensing?

The license is very expensive. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. It's a very good and effective product, though somewhat expensive. But in terms of performance and stability, it's worth it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1754808 - PeerSpot reviewer
Account Executive at a tech services company with 201-500 employees
MSP
It's built on platforms that have been in the industry for more than 15 years, so it's very stable
Pros and Cons
  • "The VxRail is built on two specific platforms that have been in the industry for the last 15 to 20 years: the 1-U socket and the 2-U socket platforms from Dell. They're in their sixteenth generation of those platforms, I believe, so they're very stable."
  • "I would like to see Dell take a crack at simplifying the process of moving from a node to a cluster and assembling everything into the appliance. It would be great if Dell could provide a pathway where a customer could actually install it without the certifications. Of course, I can't say how you would dumb down something so complex."

What is our primary use case?

Our whole company uses it. We have VxRail in our solution center, which designs software and hardware solutions for our customers' new opportunities. For example, recently, we were asked to develop a Kubernetes environment that the customer wanted to use and researched several different organizations, such as Red Hat's OpenShift.

We wanted to test capabilities on Tanzu, and VxRail was a great home for that, so we brought all the software into the VxRail and showed the inner workings of the data flows for this new capability to the customer. In the end, they didn't necessarily need a VxRail, but that's the beauty of it. It's a vanilla platform to reside modernized software on.

What is most valuable?

The VxRail is built on two specific platforms that have been in the industry for the last 15 to 20 years: the 1-U socket and the 2-U socket platforms from Dell. They're in their sixteenth generation of those platforms, I believe, so they're very stable. 

What needs improvement?

VxRail is in its third generation, I think, and I know there are consistent updates to that material on nearly a monthly basis. Most of my customers are federally focused, which means some of this material comes into an environment where few people will have access to that environment.

I would like to see Dell take a crack at simplifying the process of moving from a node to a cluster and assembling everything into the appliance. It would be great if Dell could provide a pathway where a customer could actually install it without the certifications. Of course, I can't say how you would dumb down something so complex. That's a challenge, but it would be valuable.

It would also be helpful if they added some warnings to prevent users from making mistakes when upgrading stuff with VMware, like a notification that says, "Hey, this upgrade should be done through the VxRail manager." Those could steer customers off the path of decoupling that cluster or pulling a node offline when it doesn't need to be.

These things have room to grow in the industry. As more organizations look to develop what they currently have, Dell could provide a pathway to taking integrating the older hardware with the new hardware. I think that would be valuable, too. There are a couple of things that I'd also like to see them improve upon. One could be to actually deliver a cluster to the customer from their manufacturing facility that is already put together. That might be a good opportunity for them.

What do I think about the stability of the solution?

The VxRail platform is stable. Anytime you're dealing with technologies, you'll find a bug somewhere. There's always a challenge that must be overcome, but once the initial cluster has been stood up, we find it's one of the most stable platforms today.

What do I think about the scalability of the solution?

If you want to scale VxRail, you buy another node and add it to the cluster. That process is straightforward. It will re-image the new node, give it the same firmware, and provide the same orchestration as the rest of the node. Scalability is probably one of the biggest reasons people choose VxRail.

How are customer service and support?

I've contacted Dell tech support on many occasions for VxRail. I always put in a case with Dell on all the service tags of the nodes before taking on any support mechanism. I recommend starting that process early. One of the main reasons we put in a case is to do some maintenance or make some changes.

We always consult with Dell on best practices initially. It helps to provide them with as much information as possible about the health and wellness of that initial cluster. It generally depends on the service agreement you get from Dell, but we'll get a response in five or 10 minutes after putting in that initial case.

I've never had problems with Dell support, but I always recommend pro support from my customers and organization. Depending on the size of your organization and how much Dell hardware you have, they'll assign a technical account manager to your team or to the Dell team, so you always have a consistent point of contact if things don't go as planned. That's helpful if you have a technical account manager assigned to your organization.

How was the initial setup?

VxRail is a hyper-converged system that's automated and consists of nodes. Those nodes are one or two U-servers depending on the requirement. Bringing the VMware automation and lifecycle management platform together is difficult, so we recommend having a certification to do that assemblage. 

It assembles these servers into nodes in an appliance. Once the appliance is set up, it's simple to manage the solution and the box. However, assembly and automation are complex. You want to make sure that the firmware is all the same between the nodes.

We've seen situations where we had a five-node cluster, and one firmware was not mapped to the others. We recommend working with Dell on those challenges, but our architects are also really well versed in those nuances. And if you want to deep dive into a technical requirement, I have several that have done that for a living.

What other advice do I have?

I rate VxRail eight out of 10. I would say it is the go-to solution for hyper-converged infrastructure. 

The scripts that bring all of those servers into a node and cluster situation are proprietary to Dell. Anytime you're using that proprietary stuff, you need to be trained on it. Let's say, for example, you are in one of those systems, and you're working with some software that may not be acting like it should. Or it may have a feature that you want in a new generation. In some cases, there may be some dependencies on vCenter, vSAN, or Vsphere, which are all part of that integration.

One might be tempted to start to upgrade it outside of the lifecycle management that's inherent to the VMware platform. I've seen architects go ahead and update it right from the VMware console when they should be using the VxRail manager. Knowing how to do those upgrades is very important to getting the clusters to see the proper nodes together.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: April 2025
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