What is our primary use case?
In medium-sized installations, many of our customers require a reasonably-priced solution to replace legacy computer storage. Those are the customers who we are suggesting using the VxRail solution to. If the customer is building a data center using VMware, we are recommending VxRail because of the VMware compatibility.
Medium set-ups can be used in a large enterprise but only when they need this solution as a smaller part of their environment. It works well for small setups or medium setups, or for new application setups.
What is most valuable?
Most of the products of this type have features that are almost the same. We are using VxRail especially because we would like to have products that are compatible with VMware and Dell to support our prospective client base.
What needs improvement?
The configuration of HCI (Hyper-Convergence Infrastructure) solutions is very easy compared to the legacy solutions. Legacy systems run the computer and the storage separately and use switches to get the connectivity. That is much more complicated. It is completely the opposite when using generic HCI technology. The implementation is very simple and so is the operation.
The only thing about the HCI solution is that troubleshooting is a little bit difficult because it is still a new technology. Other than this it is simpler than the traditional technology. HCI is nice and it makes sense. I think there is a need to improve the solution because it is difficult to troubleshoot. But compared to legacy solutions, you are troubleshooting one that is a little bit difficult instead of troubleshooting two different products that might each be a little easier. In the end, the difference as far as troubleshooting is not much but the advantages are still there on the HCI side and technology upgrade.
The other thing I would like to see improved is not really a feature. It is about scalability. It would be good to increase the limit of the number of nodes within the clusters.
For how long have I used the solution?
I had experience before 2018, but I have been using it for this past year.
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What do I think about the stability of the solution?
Even compared to Cisco, I think VxRail is a very stable solution. It is in the same class as Cisco.
What do I think about the scalability of the solution?
VxRail is easy to scale, but the number of nodes is limited. This is not the same with other solutions like Nutanix. VxRail has a limit for a certain number of nodes within the cluster and if you need more than that then you have to create another cluster. It is an issue but at the same time, it is not an issue. It is kind of just a configuration difference.
How are customer service and support?
I do not have any direct contact with technical support because I am not doing the product delivery. If the technicians have some issues, they have to make the contact. I have not heard anything bad or good about the support. That suggests it is good.
How was the initial setup?
The initial setup was simple. The amount of time it takes depends on the number of nodes you have.
It does require some maintenance over time. For maintenance, you have to request that through your supplier or even through the implementation team. It will be totally different depending on the kind of activity and the issue, but it should not be disruptive for the most part. The only exception is in critical applications. These may be critical but it is simple to restore the network connectivity or storage availability.
What's my experience with pricing, setup cost, and licensing?
My advice about cost and setup is that it is just as cheap to have the HCI solution as to stay with legacy solutions. If you convert the value of HCI versus the traditional, legacy solution you gain more than you spend. It comes out to an even trade as far as budget.
Which other solutions did I evaluate?
Compared to other HCI products, VxRail has advantages in stability and support from the vendors. If you bought Cisco, for example, you have to open an account with Cisco for the hardware and open an account with VMware for the software separately. With VxRail this is not what happens. You opened the account with them and they will manage all the communication and the services. That ends up being more stable. Getting your support from one company is better than having to get support from different companies when dealing with an issue shared between products and trying to sort that out.
What other advice do I have?
I recommend VxRail as a solution especially for those using legacy services. We often recommend VxRail over other competitors. The only exception really is if the customer does not want Dell computing resources. For example, the client may have another vendor they tend to use. So if everything they have is HP they may like to have an HP solution. If they are using Cisco, they may want a Cisco solution. Those are the only times that we will not go with suggesting VXRail.
On a scale from one to ten where one is the worst and ten is the best, I would rate the VXRail solution as an eight-out-of-ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner