We typically deploy this VxRail on-premise. However, we do have some cloud customers.
AVP-Datacenter Practice at a computer software company with 201-500 employees
Good support, reliable, but domain data protection needed
Pros and Cons
- "The stability of VxRail is good, we have not had any issues."
- "VxRail could improve by having domain protection."
- "VxRail's scalability is a bit of a challenge."
What is our primary use case?
What needs improvement?
VxRail could improve by having domain data protection.
For how long have I used the solution?
I have been using VxRail for approximately five years.
What do I think about the stability of the solution?
The stability of VxRail is good, we have not had any issues.
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VxRail
August 2026
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What do I think about the scalability of the solution?
VxRail's scalability is a bit of a challenge.
How are customer service and support?
The technical support of VxRail is good.
How was the initial setup?
The initial setup is straightforward.
If you are deploying VxRail from the external vCenter, then it is fine. However, if you're using the version of vCenter which has been supplied through the VxRail, then there are some challenges.
What other advice do I have?
My advice to others is to update the VxRail because they release patches and updates frequently.
I rate VxRail a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Senior Systems Engineer at NTT DATA
Quick implementation, highly scalable, but slow upgrading
Pros and Cons
- "The implementation was quick, we used a checklist and it took approximately one hour."
- "I have found VxRail software can scale very well."
- "We used an integrator team for the implementation of the solution. The one person who takes care of the maintenance of VxRail, such as upgrading the software. The upgrading takes too long. We have many nodes which takes a long time, they need to improve the speed of the upgrades"
What is our primary use case?
We are using VxRail for our internal applications and databases.
For how long have I used the solution?
I have been using VxRail for approximately three years.
What do I think about the scalability of the solution?
I have found VxRail software can scale very well.
We have approximately 100 users using this solution. We are planning to increase our usage.
How was the initial setup?
The implementation was quick, we used a checklist and it took approximately one hour.
What about the implementation team?
We used an integrator team for the implementation of the solution. The one person who takes care of the maintenance of VxRail, such as upgrading the software. The upgrading takes too long. We have many nodes which takes a long time, they need to improve the speed of the upgrades
What's my experience with pricing, setup cost, and licensing?
We pay for annual support from VxRail.
What other advice do I have?
I would recommend this solution to others.
I rate VxRail a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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VxRail
August 2026
Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
Director at a media company with 5,001-10,000 employees
Useful and stable solution used to support the hardware across our organization
Pros and Cons
- "This is a good solution if you want to deploy an ACI Environment but don't have all the necessary resources."
- "This is a stable solution; we have migrated our old systems on the new ACI station and have experienced no issues."
- "It could be improved by having more information on the integration portion of ACI."
- "VxRail is an expensive solution."
What is our primary use case?
We use this solution to ensure our hardware is supported.
What is most valuable?
This is a good solution if you want to deploy an ACI Environment but don't have all the necessary resources.
What needs improvement?
VxRail is an expensive solution. It could be improved by having more information on the integration portion of ACI.
What do I think about the stability of the solution?
This is a stable solution. We have migrated our old systems on the new ACI station and have experienced no issues.
What do I think about the scalability of the solution?
This is a scalable solution but this comes at a cost.
How was the initial setup?
The initial setup was quick and involved medium complexity. It requires help from the vendor to scale.
We received technical support from Dell as part of the deployment implementation plan and contract.
What's my experience with pricing, setup cost, and licensing?
I would recommend adjusting pricing of this solution to suit your infrastructure.
What other advice do I have?
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Engineer at IBS Platformix
Comfortable for VMware users
Pros and Cons
- "You don't need to think about compatibility of components."
- "VxRail is a comfortable solution for VMware users."
- "The fact that is based on vSAN is the main issue of this solution."
What is most valuable?
VxRail is a comfortable solution for VMware users. You have one pane of glass from vCenter. They have a convenient update, it's just one click like Nutanix.
VxRail comes with vSAN making it an easy solution. You don't need to think about the compatibility of components.
What needs improvement?
The fact that is based on vSAN is the main issue of this solution.
For how long have I used the solution?
I have been working with VxRail for one year.
What do I think about the stability of the solution?
VxRail is not perfect, there are bugs in the plugins.
What do I think about the scalability of the solution?
VxRail has no concerns with scalability.
How are customer service and support?
VxRail support is okay, it is not better than Nutanix.
How was the initial setup?
The initial setup of VxRail is more complicated than Nutanix. If you have prepared the network for implementation you will not have any problems. You need to organize and prepare the network well.
What other advice do I have?
For someone that does not want to think too much about the compatibility of components and VMware, VxRail is better than pure vSAN.
Make sure you have a good network specialist, specifically in VMware, on your team.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Centre Systems Engineer at Dube TradePort
A solution for production workloads for the company workflows
Pros and Cons
- "Enterprise is a complete solution that includes performance, backups and disaster recovery."
- "VxRail should try to improve the pricing."
What is our primary use case?
We are a customer of VxRail with 200 users. We use the solution for production workloads for the company workflow.
What is most valuable?
We have Dell enterprise licensing and use all the features. VxRail is a complete solution that includes performance, backups, and disaster recover.
What needs improvement?
VxRail should try to improve the pricing.
For how long have I used the solution?
We have been using VxRail for 12 months.
What do I think about the stability of the solution?
Stability is good.
What do I think about the scalability of the solution?
VxRail is vSAN, so we only need to buy a node when we need to scale, which is not a problem.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward. Installation took approximately 2 days, but migration from the old UCS to the new infrastructure took time.
What about the implementation team?
We have ten people on our in-house technical team including networking, security, and data center engineers who do storage and servers.
What was our ROI?
VxRail is doing the job we require, we are not making money from it.
What's my experience with pricing, setup cost, and licensing?
VxRail is an expensive solution as we have the enterprise license that is billed annually. It has everything we need but it would be nice if they could do something about the pricing.
What other advice do I have?
If you have done the research about VxRail and know what you are looking for then I recommend using it.
I rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It's useful for modernizing applications
Pros and Cons
- "VxRail can be used for application modernization."
- "The scalability is limited to a single cluster with 64 nodes."
What is our primary use case?
VxRail can be used for application modernization.
What needs improvement?
VxRail could improve compatibility with other products like VMware vSAN.
For how long have I used the solution?
I've been working with VxRail for five years or more.
What do I think about the stability of the solution?
VxRail is stable.
What do I think about the scalability of the solution?
The scalability is limited to a single cluster with 64 nodes.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Ingénieur Avant vente at CFAO Technologies
It's simple to upgrade and patch, so you don't have to check every component to see if it's compatible
Pros and Cons
- "For me, VxRail's most valuable feature is its life-cycle management."
- "It's quick and easy to initialize the cluster in VxRail."
- "I would like to see VxRail add duplication features to its hybrid solution."
What is our primary use case?
We're integrators, and we have clients in various industries, including banking and energy. In general, VxRail is used to virtualize our customers' platforms. For example, some use it for Active Directory or their email solution for Microsoft Exchange. In addition to VxRail, we work with a storage array solution from Dell EMC with other servers. We use IBM Power System for our backup solution.
What is most valuable?
For me, VxRail's most valuable feature is its life-cycle management.
What needs improvement?
I would like to see VxRail add duplication features to its hybrid solution.
What do I think about the stability of the solution?
VxRail is highly stable.
What do I think about the scalability of the solution?
VxRail is scalable. If you want to add more computer storage, you only need to add a remote.
How are customer service and support?
Dell EMC support is very responsive and helpful.
How was the initial setup?
It's quick and easy to initialize the cluster in VxRail. You can have your cluster up and ready in a few minutes. To deploy and maintain VxRail, we need one person for the solution and another for networking.
What was our ROI?
Return on Investment is something you can see on the customer side, but this is a new solution that we deployed this year, so we would need to wait three years to calculate the return.
What other advice do I have?
I rate VxRail nine out of 10. It's a good solution that's easy to manage. It's simple to upgrade and patch, so you don't have to check every component to see if it's compatible.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical manager at a tech services company with 11-50 employees
Fast, reliable, pure infrastructure solution
Pros and Cons
- "It's a simple product, fast, and reliable."
- "We have about 400 customers, and I would recommend the solution."
- "One area of the product that could be improved is the support. In the first year, it was not that fast."
What is our primary use case?
All of the primary use cases of the solution are pure infrastructure, and one of two of them are horizon infrastructures.
What needs improvement?
One area of the product that could be improved is the support. In the first year, it was not that fast. Simple things could be changed, but the support has make the changes because you cannot just change them in VxRail. It had to be the support, and they took a little more time than usual supporting other kinds of infrastructures.
For how long have I used the solution?
I've been using the solution for five to seven years. I'm an integrator.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is not straightforward, but it's not that complicated. Deployment is supposed to be complicated, so it does not necessarily need to be easier.
What's my experience with pricing, setup cost, and licensing?
If you already have VMware, you just have to convert the license and apply it to the VxRail.
What other advice do I have?
We have about 400 customers, and I would recommend the solution. It's a simple product, fast, and reliable.
I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Station Manager at a tech services company with 51-200 employees
Deployment is simple because everything is already built into the finished product
Pros and Cons
- "Depending on your architecture type, it's simple to manage and implement VxRail compared to other solutions. That's why most of our customers use it."
- "Sometimes during implementation, you can some scripting errors. And there are some issues when we update the version. There are some issues like the version will not get updated or stable at some time. Dell needs to resolve these problems, we don't waste time fixing them."
What is our primary use case?
We mostly provide VxRail for companies that need to integrate different solutions. It's an embedded solution with storage, computing, and networking parts. Most customers use it because for integration. Our clients are mostly government agencies, educational companies, and enterprise labor.
How has it helped my organization?
Depending on your architecture type, it's simple to manage and implement VxRail compared to other solutions. That's why most of our customers use it.
What is most valuable?
The most valuable aspect of VxRail is its management capability, especially during deployment. It has so many built-in features.
What needs improvement?
Sometimes during implementation, you can some scripting errors. And there are some issues when we update the version. There are some issues like the version will not get updated or stable at some time. Dell needs to resolve these problems, we don't waste time fixing them.
For how long have I used the solution?
We've been actively implementing VxRail solutions for different projects at various companies for two years, and we've worked with several series of VxRail solutions.
What do I think about the stability of the solution?
VxRail is very stable, and you can upgrade it as needed. It will prompt you to update if there are any updates available.
What do I think about the scalability of the solution?
VxRail is scalable. You can add up to 64 nodes in a single cluster. Anytime you need to scale up or scale out, you can add hard disks on the node or you can add the node itself to the cluster. The scale depends on the customer's requirements. They put out a bid proposal and based on that, we propose the solution they need. It's VxRail most of the time. We first visit their site and look at the solutions in their existing environment. Then based on that, we provide the best solution, which is usually VxRail.
How are customer service and support?
Dell support is proactive. I'm happy with their support. They're active and supportive.
Which solution did I use previously and why did I switch?
In addition to this hyperconverged solution, we have implemented CI Converged solutions, which is a Dell EMC product. However, we recommend the HCI solution for most companies.
How was the initial setup?
Deployment is simple because everything is already built into the finished product. Implementation will not take as long as other products. The management is also straightforward. It has its own support that integrates directly through the network with the vendor. The vendors can automatically log into the system and support the customer. This and other features make VxRail more accessible to our customers.
I've deployed it so many times, including the mounting, nodes, cabling, visualizing, and configuring everything until it gets into production. The full deployment takes a day at most. The maintenance can either be physical or software maintenance. If there are any issues with the physical part, we do the RME process to get the hardware directly from the vendor. If there is a software issue, it's usually an issue we've seen before, so we can troubleshoot it ourselves. If there are any issues we can't resolve, we create a support ticket for the vendors to log into the system and do the maintenance directly.
What other advice do I have?
I rate VxRail eight out of 10. It's a good solution compared to the three-tier architecture, especially for companies that need educational sector services for VDI solutions. It's better to base this on Dell EMC. In the computer, this three-tier architecture is like a docking sensor in your box solutions to use, implement, and manage.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales Manager at a tech services company with 201-500 employees
Easily scalable thanks to HCI infrastructure; first layer of tech support has room for improvement
Pros and Cons
- "The most valuable feature for me in this latest release has been the ability to add a compute or storage node. In the previous release, if I wanted to add only the compute mode, I need to buy a full node, including both compute and storage. That is no longer the case; I can upgrade whatever I want one based on my demand."
- "The stability and performance of VxRail are excellent."
- "Some of the features of the hyperconverged infrastructure could be integrated with external storage. Right now, for example, if I have surveillance going, I need to purchase very cheap storage. So, an integration between the hyperconverged infrastructure and external storage would be good."
- "The first layer of technical support is not well equipped to help you identify the root cause of issues."
What is our primary use case?
We are using the VxRail hyperconverged infrastructure to host some of our applications' virtual machines. We have customized this virtual machine and our applications serve different departments within the company.
What is most valuable?
The most valuable feature for me in this latest release has been the ability to add a compute or storage node. In the previous release, if I wanted to add only the compute mode, I need to buy a full node, including both compute and storage. That is no longer the case. I can upgrade whatever I want one based on my demand.
What needs improvement?
It would be great to have a mechanism that identifies whether or not the configuration has been done well. Right now, we are doing that manually. A compliance check would be a helpful feature.
Some of the features of the hyperconverged infrastructure could be integrated with external storage. Right now, for example, if I have surveillance going, I need to purchase very cheap storage. So, an integration between the hyperconverged infrastructure and external storage would be good.
For how long have I used the solution?
I have been using VxRail for almost three years now.
What do I think about the stability of the solution?
The stability and performance of VxRail are excellent.
What do I think about the scalability of the solution?
VxRail is very scalable. This is one of the advantages of hyperconverged infrastructure: Whenever you need to scale, all you have to do is add a node. We use this product on a daily basis.
How are customer service and support?
The first layer of technical support is not well equipped to help you identify the root cause of issues. However, the second level is.
There is room for improvement with the first level of technical support.
How was the initial setup?
The initial setup was not complex, it was very straightforward. Deployment took us three to four days.
The maintenance we do on it now is mostly preventative.
We have two people working on VxRail.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable considering the value of this product.
There are no additional licensing and support costs.
What other advice do I have?
I would recommend this product to other users.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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