What is our primary use case?
We use it for our payroll system. We have use cases around the recruitment system with PeopleStrong itself. So, it is one additional service of PeopleStrong.
What is most valuable?
I like that it is simple and easy to access. Its interface is quite user-friendly.
It has the capability of reporting. We, as a business team, found it good. In fact, we migrated to PeopleStrong essentially because of its reporting feature.
Moreover, PeopleStrong's mobile app and platform accessibility are good. The only thing is that it doesn't have API integration. If we want to integrate a feature within our app, okay, that part of the capability is not there. Otherwise, it works as a standalone app or a mobile app. That's fine, that's good. It has all the features.
What needs improvement?
PeopleStrong is good. The only thing is that they have complete SaaS-based solutions.
But sometimes, we feel that we should have an API-based integration aspect. This does not exist right now because we have a separate portal for PeopleStrong. They have been logged in via SSO. But if we want to integrate it via API in the current people system, that feature is not available right now.
What do I think about the stability of the solution?
It is a stable product. We are an old customer of PeopleStrong. So, it has been stable for us.
What do I think about the scalability of the solution?
We have around 10,000+ employees.
How are customer service and support?
The customer service and support are good. We had some contracts to clear. Based on that, you can add emergency support – all of which you must pay for.
So, if you need some sort of emergency support, then you have to pay. For 24/7 support, then you have to pay.
So, based on the service you expect, it's the same with every vendor, wherever you interact. So this is standard, the support is standard.
How would you rate customer service and support?
How was the initial setup?
The initial setup is easy. The interface is quite comfortable. The only point is that the API-based integration is not there.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
What other advice do I have?
Overall, I would rate it an eight out of ten.
I would recommend using it for other businesses. It is a simple, reasonable, and user-friendly tool. The good thing is that because our organization is India-based, the data center and engineering are also managed in India. So, the security front is also meeting compliance. Security, easy to use, and cost-wise reasonable – these are all good reasons.
Which deployment model are you using for this solution?
Public Cloud