Acronis Cyber Protect Reviews

We have been using Acronis Cyber Protect and some network-based storage devices, NAS, for our backup and recovery needs.

We are using all endpoint management tools from Trellix, not from Acronis. We are not using the cybersecurity protocols of Acronis Cyber Protect. What we are using is basically the backup and restoration features. For cybersecurity, we have our own firewalls and a different set of protocols, of which McAfee, now Trellix, is a big part.

We are also using Trellix and McAfee products, along with the Security Platform from Trellix. We obtained it through our control system OEM, as their process control system OEMs have products that are qualified for Trellix, and that is how we acquired them.

Most of the features that are inbuilt in Acronis Cyber Protect that we use are useful. One of the features that takes the image backup of all our HMIs is a particularly good feature that we use frequently.

We have not tried the vulnerability assessment feature yet because we have a different set of protocols for our cybersecurity. We conduct audits and plug the gaps as part of our security approach.

We are not using AI with the anti-malware from Acronis; we are using it only for backup and recovery. On the backup and restoration side with Acronis Backup, some on-premises AI features which can detect anomalies may be something which would improve the product significantly.

Otherwise, we are not very comfortable with cloud-based solutions at this time. We are looking for products which are entirely on-premises, so they remain within our control.

We have been using Acronis Cyber Protect for approximately one year, which is when we installed it.

The technical support is satisfactory. We do not directly go to Acronis because we go to our control system OEM for support, including backup, restoration, and cybersecurity protocols. Even though we do not interact directly with them, the support which we receive through the OEMs is excellent. We have a maintenance contract with them, and they conduct all maintenance activities on a quarterly basis.

The way Acronis Backup is currently, it is one of the best that we have used. Earlier, we used some Symantec and Norton products, but I found Acronis to be much better. The ease of use, the GUI features, and everything about it is fantastic.

We are not using Veeam; we are using something else.

We do not think we may be switching to products other than Acronis, as we are quite happy with it. Of course, we have many other systems which need to be upgraded, and that will take time.

I would rate Acronis Backup around a nine overall. I would definitely recommend Acronis Backup to other companies. I find the pricing of Acronis competitive and reasonable. We are a user of Trellix but not a partner of Trellix. My overall review rating for this product is nine.

My customers' main use cases for Acronis Cyber Protect include all categories: educational, retail, and contractors. Everyone I deal with requires it.

The features of Acronis Cyber Protect that I find most useful for my customers are the Vault, data protection, and the ability to protect and access data anytime with the Vault feature.

The AI-based antimalware feature in Acronis Cyber Protect is very effective in preventing cyber threats. AI is a good asset in protecting cybersecurity because it provides inception into threats and how to react with them before securing. It is very important and a great asset as a feature.

The biggest benefit of Acronis Cyber Protect for my customers is that it is a great asset to protect business data and ensure data is in a secure Vault. Users can gain access to their data anytime. My future work will require mobility, so cloud-based access to data will be very beneficial.

I do not see anything to improve, but providing something such as peer-to-peer review and peer-to-peer assist would be beneficial. Because I provide assistance as a friend or provider to my customers, having something such as a community for peer-to-peer interaction would be a valuable asset.

The cost of Acronis Cyber Protect is good, but as a general judgment here in Egypt, the economic situation is not good. If they can provide a waiver or discount for low-income countries, it would help to spread adoption.

I have been working with Acronis Cyber Protect for about 10 years.

I have not faced any issues with stability in Acronis Cyber Protect right now.

Acronis Cyber Protect is very good in terms of scalability. It can provide more features as mentioned, but I have not used them yet.

My experience with Acronis Cyber Protect support is that it is very easy and not difficult.

I rate the support of Acronis Cyber Protect as excellent, which means very good support.

Positive

The initial setup for Acronis Cyber Protect is very good and easy.

I do not remember accurately how much time deployment takes, but it depends on the size of the data. The average is about three to four hours.

My customers see value in money and ROI with Acronis Cyber Protect, so they purchase it.

I advise those who want to use Acronis Cyber Protect to have a demo. Our customers or partners here purchase the product and try it without enough experience, so they ask repeatedly and may contact support for simple problems. It is not a problem; they just do not know about the product as much as they should before deployment. I advise them to know about it very thoroughly and have a demo. They should learn about it through short videos. Helpful GIF content or flash animations for common setup and first establishment could be provided.

I am very satisfied with Acronis Cyber Protect and do not have any challenges or problems to discuss.

On a scale of 1-10, I rate Acronis Cyber Protect a 10.

My main use case for Acronis Cyber Protect is backup and recovery at small to medium businesses. We are a distribution company.

We use Acronis Cyber Protect every day. We get the customer requirement, and according to that we give them the solution.

We are a distribution company, so partners get us customers and we discuss with them their requirements and we give them Acronis Cyber Protect or Acronis Cyber Protect Cloud solution. Currently, we are mainly focusing on Acronis Cyber Protect.

Acronis Cyber Protect is deployed in our organization using cloud, and we have given one customer an on-premise solution also.

We are a distribution company, and we are a reseller to partners, and we sell it to customers through our partners.

The best features Acronis Cyber Protect offers are that it is very easy to recover data in file format or entire machine types, and the remote monitoring and tracking of location. I think these capabilities are useful.

For remote monitoring, we have provided that for some customers. Actually, we did not get any questions from them. I think they are using it properly and I believe they do not have any issues with it. I do not use it personally because we are providing them the solution. We did not test it ourselves. We do not monitor their solution. According to their feedback, I think they have no issues with it.

I think Acronis Cyber Protect is a good product. It is very easy to use and user-friendly.

Acronis Cyber Protect has positively impacted my organization as we get many opportunities from this solution. We provide it, and it helped us gain new customers and expand our business.

I think Acronis Cyber Protect can be improved if we add a DMZ feature. If we can include that capability so that when monitoring devices going out of some range, we can get notification when tracking location. Currently, we get a chance to only track their exact location. If we could set an area that devices cannot go beyond, we could get a message or notification. We received some use cases from customers, which is why I thought about this improvement.

I do not have additional improvements to add.

I have been using Acronis Cyber Protect for about three months.

Acronis Cyber Protect is stable and if we get any issues, the help team is very helpful and their support team replies very fast. I think it is a stable product.

We do not have any problems. I want to mention that Acronis Academy courses are really impressive. They are also really good. I learned a lot from them.

Scalability for Acronis Cyber Protect ranges from small to medium businesses to large businesses. We mainly use it for multi-site environments. There is flexible licensing, so I do not think there is a problem with that. It is a very scalable product.

The help team is very helpful and they reply very fast, so I think it is a stable product.

We do not get any issues from customers in terms of setup and implementation. Time is saved because it is a very good product.

We have only two members in our team for Acronis to look after Acronis Cyber Protect.

I am from the technical team, so I do not get pricing information, and those things are managed by product managers. I think it is not that expensive. That is why many of our customers are using it, and I think the pricing is acceptable. The licensing structure is also not that difficult for customers, and they are using it without any issues.

Acronis Cyber Protect is a cost-effective product and it is very reliable and useful. I think it is a very good backup product. I am mainly speaking from a backup perspective, but it can be used for VDR and XDR also. You should try it.

I have shared everything I need to convey. I am very impressed by this product. I think it is very useful. I would rate this product a 9 out of 10.

I was using Acronis Cyber Protect that included the backup and usual device support and also EDR.

In this instance, my client was using Acronis Cyber Protect mainly for backups and then we ended up branching over to the EDR side of things where we were doing patch management and antivirus, but the primary usage was for backups.

The features of Acronis Cyber Protect are supposed to be targeting malware and anti-ransomware and also doing a sort of encryption between data sets when you're doing your backups. So while you're doing your backups, it also encrypts your backups and makes it safe, so it doesn't get affected with viruses and all of that.

The application itself is a bit bloated. Although it has a lot of features when it comes to troubleshooting, we don't basically know where to start even though we do give them the log files to troubleshoot they don't give us a proper solution set. So I would say because it's bloated, it's a bit more difficult to troubleshoot where you get certain errors.

From my side, on the POC I didn't really need to do much. It's only after we discovered there was a compatibility issue with the application that the client was running that we actually had to do a lot of log file shipping to Acronis themselves and getting solutions because of other problems. So on a day-to-day basis, you don't even maintain it, you just forget about it. You get alerts, but usually in between. It's quite easy to manage.

To be honest with you, since I didn't really test that option of Acronis Cyber Protect, it's supposed to make everything feasible and easy to manage but I never got the option of testing it out, so I cannot really say at this stage.

It's been less than a year because I started in December 2023 and I discontinued it in October 2024.

The deployment process for Acronis Cyber Protect was very straightforward. It was a simple point and click procedure.

I was using the latest version and never experienced any issues whatsoever. But on my client side, even on the latest version, that's where we experienced the hiccups. We also logged the call through Acronis, but they couldn't really solve the problem. It ended up being at a point where we actually had to disable some features in order for the client to work through that specific purpose.

I would rate it eight on a scale from 1 to 10 for scalability, considering it will be multiple assets.

Their response is quite efficient. I'll give them a nine for how responsive they are in technical support.

Positive

I haven't tried any new products as yet, but I've discontinued with Acronis Cyber Protect because a couple of my clients that were doing a proof of concept found that the application was a bit bloated and it gave issues with their accounting packages. So I ended up just cancelling it.

I would say it took me about an hour to do the whole configuration and about 15 minutes per machine to do the installation, so let's say between three hours in all.

It was myself only because I was doing a POC for my client, so I did everything myself from the console side of things to the actual deployment.

Not much benefits since implementing Acronis Cyber Protect because their pricing model, basically as a reseller, I buy bundled packages and whether the client pays for the service or not, I'm still left with a huge bill. So it doesn't really make much benefit for me financially.

I stopped using Acronis Cyber Protect around about October last year, so it's about eight or seven months back.

I haven't had a chance to explore Acronis Cyber Protect Disaster Recovery because we didn't get as far as the POC approval in order to deploy company-wide. So I didn't really get the chance to test that.

At this stage, Acronis Cyber Protect helps me to overcome nothing because it actually caused more problems than it solved.

I don't work with AI in Acronis Cyber Protect, reason being, the way I deployed it, even though the AI was active and checking on the network, but it's something that's rudimentary, something that every other product does. So it doesn't really stand out at this stage.

I would rate Acronis Cyber Protect five out of ten. It's a very nice product to have provided with the latest updates, it's more stable across all platforms. Then I would definitely give it a ten, but I cannot test it as such. From what I've seen, I'll give it a five because although it looks beautiful, when there are hiccups, you don't really know where to start troubleshooting.

Acronis Cyber Protect shows only a few features. We are using their default type of security.

I am using the default features of Acronis Security.

The NASDAQ level CFS level backup is the feature I find most beneficial for our data protection strategy. It's a very cost-effective product.

The Protect environment should automatically secure the last backup screens to prevent any changes, even by an admin.

I have been using the solution for around one year.

The stability of Acronis Cyber Protect is very high. I would rate it as nine out of ten.

Acronis Cyber Protect is a scalable product. I would rate its scalability as eight out of ten.

The support takes too much time to respond to callbacks. Calls are often scheduled around four to five PM and tend to occur with a two-hour delay each time.

Neutral

We also use Veritas and Veeam.

The initial setup was straightforward. It took only around ten to fifteen minutes.

I completed the installation by myself. One person is enough to complete the setup.

There is no significant financial impact, but it is a cost-effective product.

Overall, the price is very good. I would rate the price as nine out of ten.

I would rate Acronis Cyber Protect as eight out of ten. Some of our clients have reported that there are a few issues not covered by Acronis.

Positive

It is used as a backup for production services.

Its ability to back up and recover our production environment from ransomware.

The Acronis version 12.5 is no longer under support, which is a weakness. With the vendor Windows version and servers from 2019 and beyond, they no longer support Acronis 12.5.

Since we had a perpetual license for 12.5, we decided to renew our licenses to version 15 or move to Veeam.

In areas of improvement, we're hoping they will be a little bit more user-friendly so that our internal techs can pick up on them and that we don't need an external service provider to monitor them on a monthly basis.

We have been using the product since 2018. We've been using Acronis version 12.5.

It has never really achieved the stability that we wanted. Although we're not sure if that's because of a lack of internal skills and resources, we've never achieved a stable continual process. There have always been challenges and problems.

It can only be scaled to the extent of the licenses we procured.

But we had some issues compressing data as our on-site storage was utilized very quickly.

There are two administrators and 98 end users working on the production service.

The initial setup was complex. We had to deploy it through an external consultant team.

The external consultant team was helpful to an extent. But whenever we come across an issue with Acronis, they basically just say we need to upgrade to the supported version.

The current product was a perpetual license, so we don't currently pay anything for the license. But on a monthly basis, we're paying our partner about 50,000 ZAR.

The products that we are now considering will be approximately the same amount but of better performance. 

The solution is far more expensive than we thought it would be because we've had to ensure we have a partner onboard to babysit us monthly.

We've been looking at Redstone, Acronis CyberProtect, and also the Veeam Azure component. But we want to stay on-premises at this point in time, mainly because the data storage costs in the cloud are exorbitant.

We're currently using Acronis, but we're considering moving to Veeam. We always considered going with Veeam, but in the beginning, Veeam was much more expensive than Acronis. 

However, now we're finding that their price points are much closer together, so the move to Veeam is not such a dramatic jump as it was a couple of years ago.

It is recommended that people know what they are starting with. A part of our challenge was we bought and needed to implement it. So by the time we went to implement it, we were running into support issues. Also, make a market comparison to ensure that the product you choose is what you want to end up with.

I would give it a six out of ten because restoring from a backup takes longer than usual. It should happen in a matter of hours, not a matter of days. We are yet to have an experience when trying to restore from Acronis that we haven't had to wait at least a couple of days for our server to be available for testing or working.

I use Acronis Cyber Protect for backing up my entire server infrastructure, which comprises around 40-50 servers, including both virtual and digital servers.

In our recent experiences, Acronis Cyber Protect proved most valuable during instances of colleagues facing migration challenges due to ransomware impacts. In these situations, where servers and backups were affected, having a backup stored in external drives or other devices within our data centers posed risks. To address this vulnerability, we decided to shift to a cloud backup solution.

Acronis CyberProtect has the deduplication feature, reducing server data by approximately sixty percent, which contributes significantly to cost savings. It supports various operating systems such as Linux, Windows 7, Windows 2019, and Windows 2022. It enables backups for file servers, specific applications, and even Gmail accounts, streamlining our backup processes.

The tool requires just one or two individuals to manage effectively. Additionally, the day-to-day reporting feature enhances our monitoring capabilities. It sends alerts in case of backup failures, providing timely notifications via email. This eliminates the need to manually check the backup status by logging into the system

Its dashboard is easy to navigate for daily operations. The UI simplifies tasks and is accessible on mobile devices. Attaching a machine involves obtaining a code, and entering it during registration. Understanding the functionalities takes about four to five hours. A person with four to five years of IT experience can easily comprehend all the functionalities of the platform within four to five hours, making it a user-friendly platform for administrators.

The UI performance can be slow at times, especially when handling operations like checking backup status or initiating a restore. The response time for these actions could be improved. 

I have been using the product for more than a year.

I haven't faced any major stability issues. The daily backup tasks are usually completed efficiently, taking less than half an hour for server backups. However, there are occasional performance concerns, especially when using the UI for tasks like exploring and searching in Gmail. The UI responsiveness could be improved, as there have been instances of non-responsiveness.

The tool's scalability allows us to cover remote locations, desktops, and laptops. This includes more than a hundred endpoints. The application's scalability has proven to be effective, allowing us to manage backups for both servers and endpoints, even when they are not on the local network. Currently, we have approximately 60 servers and over 100 endpoints, specifically for remote locations.

In our setup, there is an SI acting as an intermediary between our primary partner, from whom we acquired Acronis Cyber Protect. Typically, the SI handles initial support inquiries, and if they encounter challenges beyond their scope, they escalate the issue to the Acronis Success Center.

The tool's deployment is straightforward. 

Calculating the Return on Investment for backup solutions is challenging, as it functions similarly to an insurance policy. The real value is realized when there is a system failure or data loss. Despite this difficulty in quantifying ROI, we are content with Acronis Cyber Protect, and the satisfaction derived from the service outweighs the associated costs.

Acronis Cyber Protect's pricing is reasonable. 

I rate the product an eight out of ten. 

We use the solution for virtual machine backups, physical file backups, and converted file backups. So, we do three individual-style backups using Acronis Cyber Protect.

The main reason we went with Acronis Cyber Protect is because it provides a virtual machine backup feature. We can take a snapshot of our whole virtual machine. Because it's Linux, we could only restore on a volume level with our previous software. We could take the physical volume and restore it one by one, which is not necessarily fast enough.

If we need to restore a whole machine, Acronis gives us the ability to replicate that whole machine. We're using that feature a lot.

The solution's error handling can be improved specifically for Linux errors. I can tell what a lot of errors mean when I see them, but from a Linux perspective, it doesn't really tell us what it should be telling us. A lot of the errors will show us a Windows mapping instead of a Linux mapping. There's no documentation on that because it's not really something that has been looked at from a Linux perspective.

I have been using Acronis Cyber Protect for five years.

Acronis Cyber Protect is a stable solution.

I rate the solution ten out of ten for stability.

Our clients for Acronis Cyber Protect are mostly enterprise businesses.

I rate the solution a nine out of ten for scalability.

The solution’s initial setup is extremely easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup ten out of ten.

The solution's deployment is easy and very fast. Installing the solution on the client side doesn't take long if you have all the information you need, like your IP address. From scratch, it takes less than a day for a roll-up to the site, and that can include anything up to ten hosts.

Acronis Cyber Protect works brilliantly for us with respect to data backup.

I'm the primary backup resource. I have one screen specifically for Acronis Cyber Protect that allows me to switch between multiple sites. We do 15 sites at a time. What's nice about the front end is that I could do things and go on and do other similar work and go back to the automated side of it.

The system is very smart and intuitive when it comes to that. I can just click and forget that thing. I can go back later, verify, ensure everything is as I expected, and just continue my work.

The biggest issue for me is the fact that Acronis Cyber Protect is actually a Windows-based system that's supported by Linux SUSE. Most of the solution's user cases and documentation pertain specifically to Windows. So, I have to take what I can see from the Windows side and apply it to how Windows works versus Linux, and then a lot of my problems are resolved by reading Windows.

I also understand that the solution's primary clients are Microsoft-based. It makes sense that most of the solution's documentation will be for Windows because most of its clients run Windows. Finding the right notes for the Linux side has been the only issue. Over the last five years, I've learned what to look for, and then I can take what's written for Windows and work from there.

We currently use the solution on a private cloud because it's a closed-network client directive. Within the next 12 to 18 months, we will probably move some of the features directly into the cloud because we are switching many of our hosts to AWS.

I would recommend the solution to other clients because it's very easy to install, configure, and maintain. I would recommend any software based on its ease of installation and support. Acronis Cyber Protect is very easy to install and get support. There are several resources, and the engineers are brilliant.

If you were to bring in an external resource, the learning curve isn't as intensive as a more problematic or complex system. The front end is very intuitive and easy to learn. I know this because I've trained two different teams to use the solution's front end. The solution is very easy to teach people and to learn.

Overall, I rate the solution ten out of ten.

I  began using Acronis Cyber Protect when a customer needed backups for Azure VMs outside of Azure. At that time, not many solutions offered this capability, and Acronis Cyber Protect stood out as an option to meet the specific requirement for third-party Azure VM backups.

For me, the tool proved most valuable in scenarios where it offered easy setup, fast backups, and recognition of SQL logs on virtual machines. Additionally, its ability to handle active directory structures was a notable advantage. I would rate its dashboards a seven on a scale from one to ten.

The dashboards for digital operations can be improved.

I have been using the product for two years.

Acronis Cyber Protect is stable. 

The tool is scalable. 

The initial setup process was quite straightforward for me. Though one needs to be aware of certain technical terms and names, overall, it was manageable.

The tool's support helped me with the implementation process. 

In my opinion, the tool's pricing is reasonable. I had some discussions with other vendors who tried to match the price I was paying for it, but it became evident that the solution offered a more transparent and affordable pricing structure, especially with options for six months or a year.

At this moment, I use Acronis Cyber Protect purely for backups. I'm also working with it for some customers, and while I haven't fully explored the RMM features and the integrated antivirus solution, I've kept my focus on the backup capabilities. 

I rate the overall product an eight out of ten.