What is our primary use case?
I work as a System
Integrator and Microsoft partner. I use
Azure Site Recovery as part of our organization's disaster recovery plan to manage customers' data backup and recovery.
What is most valuable?
Azure provides a 99.99% SLA for their uptime, ensuring that even during outages due to patch releases, there is no data loss, merely hindered accessibility. The standard backup and release within the environment, along with optional extended backup to different regions, enhance backup reinforcement based on data sensitivity and criticality.
What needs improvement?
There is room for improvement in the release of patches, such as ensuring they are properly managed to avoid outages. The support help desk needs to improve escalation procedures.
Azure outsources their help desk globally, but while they are cooperative, there are still loopholes in resolving issues, especially after untested patches cause client outages.
For how long have I used the solution?
I have been working with
Azure Site Recovery for about five years.
What was my experience with deployment of the solution?
Azure Site Recovery is not very easy to deploy, but it is not difficult if the process is followed correctly. The key is having the right configuration and testing the environment properly.
What do I think about the stability of the solution?
Azure Site Recovery has an overall stability rating of eight on a scale from one to ten.
What do I think about the scalability of the solution?
Azure Site Recovery is a very scalable product and service mechanism. However, the execution has to be well managed, particularly regarding patch releases tied to performance and security.
How are customer service and support?
Technical support receives a rating of five out of ten. While Azure responds quickly, the resolution process is often slow, and issues frequently require escalation.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have been a Microsoft partner since almost day one, leveraging their technology due to the continuous investment in research and development, which is beneficial to developers.
How was the initial setup?
The deployment involves configuring a new environment and testing it. One person could manage the installation, but it typically takes two to three days for completion.
What about the implementation team?
A team member of mine handles the installation process.
What was our ROI?
Azure Site Recovery, while being pricier than some providers, has a sufficient service level to justify costs. The product represents its cost through provided services.
What's my experience with pricing, setup cost, and licensing?
The pricing of Azure Site Recovery is around a four out of ten, being somewhat cost-effective. Microsoft frequently restructures their pricing, causing us to adjust packages and subscriptions, which can be time-consuming.
Which other solutions did I evaluate?
I have not explored other tools as I prioritize leveraging Microsoft's ongoing research and development.
What other advice do I have?
Despite the cost concerns and downtime management, I would still recommend Azure Site Recovery. The product effectiveness largely depends on the type of applications hosted and how well an organization can manage downtime. I rate the overall solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure