Bizagi Reviews

Bizagi provided a significant return on investment, with 20% on license sales and 100% from consulting services. Many users reported saving resources and time by shortening the gap between idea conception and execution. Using the free version proved cost-effective, prompting consideration of the enterprise version. Automation and process migration savings sometimes covered costs in a month. A bank with 200 staff efficiently handled 100,000 cases, showing substantial returns, including modeling and simulations, achieving a 30% ROI.

Bizagi offers a free modeler and competitive pricing for enterprise use, though some users find paid features expensive. Licensing starts at $800 per user, representing a notable increase from earlier rates. The subscription model benefits larger companies while small businesses might need cost-effective alternatives. Many users appreciate the value proposition, although some suggest a mid-tier pricing option. Implementation and maintenance costs vary, often based on specific enterprise needs.

• "My company uses the free version of the product."
• "Bizagi is totally free for modeling."
• "I was using the free version."

Bizagi is primarily used for modeling and automating business processes such as accounting, payments, sales, order handling, risk management, and process visualization. Companies use it to integrate with technology components, simulate changes, and optimize workflows. It supports financial review processes, HR operations, and is leveraged in educational settings for teaching business process management. Popular among consultants for mapping processes in different industries, Bizagi aids digital transformation by saving time and enhancing operational efficiency.

Bizagi customer service is generally rated highly for being effective, responsive, and proactive, though some note delays in speed. The technical support varies; some users appreciate their knowledge and quick issue resolution, especially with premium SLAs, while others face slow responses and limited engagement without higher-tier subscriptions. Many users rely on FAQs, documentation, or community resources instead of contacting support directly.

Most users found Bizagi's initial setup simple and user-friendly. Installation often involved a one-click process, with some using wizards or forums for guidance. Minor complexities arose with advanced configurations like load balancers and custom connectors, but they typically required minimal maintenance staff. The desktop version was easy, with deployments often completed within minutes or hours, varying slightly based on internet connectivity and organizational needs. Integration required periodic maintenance but was largely straightforward.

Bizagi exhibits strong scalability capabilities, suitable for medium to large organizations. Users experience good performance with varied user counts, supported by adequate infrastructure and configurations. Cloud-based deployment enhances scaling processes compared to traditional on-premise needs. Enterprises with high user interactions, like hundreds of developers, may encounter challenges. Numerous users rate its scalability positively, yet some express potential improvement areas, especially regarding pricing tied to user numbers and the need for collaboration in development environments.

Bizagi exhibits a high degree of stability, with many noting robust performance without crashes. Some experienced challenges when installing updates or using new features, but efforts in support and QA improvements are paying off. Performance issues occasionally arise, mostly resolved in subsequent versions. Integration issues, such as with SharePoint, were addressed effectively. Most users have a favorable perception, rating stability between seven and nine out of ten, indicating reliability in diverse environments.