Bizagi Reviews

We're using it for cooperative business processes. For instance, if you work with IT and you want to request access to a specific database, you make the request using Bizagi and create a ticket. Similarly, for many other processes, when you want to request access to a system or to a physical area in the building, you use Bizagi.

It's a company requirement because I work for a large French and Brazilian insurance company. I work supporting over 2,700 active users and developing new processes.

Since 2018, we have registered approximately 168,000 tickets on Bizagi. There are actually more than that, as those are just the queries in one database, not all of them.

It has helped free up employees to do more valuable work. We hear that from our inside customers that we develop processes for. It helps save time for our employees.

I very much like the reusable rules and forms, and the way Bizagi controls the process flow. I also like the document generating system to generate PDFs and then .doc files with information gathered from a flow. At the end of a process, you can generate a document that can be printed.

I like the orchestration capabilities very much. They are what help control the process flow.

Bizagi also helps us to automate processes. We have over 50 automated processes right now. We are able to adapt the processes that we created with Bizagi. That's almost a daily job here. We are always improving processes and upgrading them and it's easy to do. It mostly depends on the business requirements. If a change doesn't require a REST integration, it's easy to adapt the process.

In general, I appreciate Bizagi’s integration capabilities, but there is one area that consistently creates challenges: the need to manually develop certain connectors. While it’s positive that the platform allows custom connector development, Bizagi should offer native support for widely used standards. For example, integrating with REST services that use client ID and secret should be built in, not dependent on developing a DLL in .NET via Visual Studio. Relying on WAL and external assemblies for something as common as REST communication adds unnecessary complexity and slows down delivery. Native REST support would strongly benefit both developers and business users.

There is also room for improvement in Bizagi’s reporting and visualization features. The platform doesn’t need to become a full BI solution, but offering more modern, flexible, and visually appealing charts would significantly enhance the user experience. Reports have some limitations, but the graphical options in particular are outdated and could benefit from a substantial upgrade.

Additionally, Bizagi should consider revisiting its commercial flexibility. This year alone, I’ve seen at least three large Brazilian customers move away from the platform due to pricing negotiations that didn’t progress. The perception is that Bizagi’s commercial team offers little room for tailored deals, even for strategic accounts. On top of that, customers feel increasingly pressured to migrate to Bizagi Cloud, which is considerably more expensive. For many organizations, the added cost doesn’t clearly justify the move, especially when the value proposition is not fully aligned with their operational needs.

Overall, Bizagi is a strong platform, but addressing these technical and commercial points would help retain customers, increase competitiveness, and deliver a more balanced value proposition.

I have been using Bizagi for modeling processes since 2007 and for business process automation since 2009.

The stability is pretty good. We don't have problems with Bizagi.

At the moment we are having a bit of a performance issue, but we are monitoring it to find out what is happening. It's taking a bit longer than we would like. That would be something that we would activate support for, but we don't have access to support right now.

Even though our company paid for support, it wasn't activated because of problems with the partner. We paid for the support license, but the partner didn't pay Bizagi. So we don't have support. But we should have it back in a week or so.

The performance issue is quite annoying. It's not fatal, just slow to approve and it takes five minutes to open the user options screen. It wasn't like this before.

We have contacted their tactical support a lot. Right now, I rate them at 4 out of 10. They were much better in the past. They could be better, but they're really good.

The tool our company used to was being discontinued. We brought the processes into Bizagi and we automated them. We are going to stop paying for the other tool and always use Bizagi.

The one-click deployment feature in Bizagi is straightforward and efficient. The wizard manages the entire process, including versioning, which makes it the preferred option in most scenarios.

Our organization uses Bizagi enterprise-wide, with full Active Directory integration so users can authenticate with their standard corporate credentials.

In contrast, the advanced deployment process is considerably more complex and cumbersome. Developers must manually build deployment packages, manage configuration parameters, and handle all versioning activities themselves. While it offers greater flexibility, it demands significantly more effort and introduces additional points of control that must be managed by the development team.

From an operational standpoint, Bizagi requires minimal maintenance beyond standard infrastructure checks such as storage and server health. Overall, the platform is stable, but the disparity between the simplicity of the one-click deployment and the complexity of the advanced deployment remains a notable challenge.

No I did not.

We are using the paid version, not the free version.

I evaluated Intalio, Oracle BPM, and Aris BPA. None of them was able to automate the way I wanted.

I like Bizagi a lot as a low-code BPMS platform. I don't have experience with other automation platforms, but I find it really simple and intuitive for business automation. You have to do the process flow mapping drawing correctly; otherwise, you can't start the automation. That's really its strength. To map correctly, you need to know it will affect automation. Most people just use Bizagi for process mapping; they don't use it for automation.

My advice is to compare the cost of the on-premises and cloud options. With the cloud option, Bizagi manages a lot of infrastructure for you, so you don't have to worry about it. If you have a problem, like we're having with the performance issue, you just call them, and they take care of the rest.

With Bizagi, I streamline business processes, automate tasks, and drive digital transformation in my organization. Its user-friendly interface and seamless integration capabilities make it accessible for various business needs, although I'm curious about the potential benefits of the paid version compared to the free one. 

The main benefits of using Bizagi are saving time and reducing stress.

The latest low-cost platform from Bizagi has significantly improved our business efficiency by enabling us to clarify and streamline processes. By simply mapping out unclear processes, we have saved around 30%, and the ability to easily create and document processes has reduced them by approximately 40%.

The most beneficial features of Bizagi for our business processes are its seamless connectivity between process elements and its ability to automate tasks and perform simulations. Unlike some other software options, Bizagi functions reliably without the need for frequent updates or performance issues, which makes it particularly valuable for small to medium-sized companies.

In terms of improvement, I would like for Bizagi to improve the process for obtaining a paid license, ensuring prompt follow-up from the Bizagi team when I express interest. Additionally, enhancing data generation methods for easier printing and refining the file attachment and user interface to optimize usability.

I have been working with Bizagi for a few years.

I would rate the stability of Bizagi as a seven out of ten.

Bizagi is a scalable solution.

The initial setup of Bizagi is straightforward and user-friendly.

While Microsoft packages like PowerPoint or Paint are available, they don't offer as much functionality as Bizagi for business process management.

Besides workflow and business process management, Bizagi facilitates communication, document sharing, and data export, streamlining processes and clarifying roles. While solutions like SAP and Signavio offer advanced features, Bizagi remains accessible and efficient for most users, especially those in countries where other options may be cost-prohibitive.

Bizagi's flexibility fits various organization sizes. Students and universities use it for learning, small companies find it affordable, and larger ones value its collaboration features.

Bizagi is extremely user-friendly, even for those without technical expertise.

Overall, I would rate Bizagi as an eight out of ten. I would recommend it to others.

I use the solution for process modeling of finance processes.

The visualizations and attachments provided by the product are valuable.

The product does not have third and fourth-level process modeling. We have to publish the same process level as the main process. Only then can we go to the next process.

I have been using the solution for two to three months.

The on-premise software has some bugs. We get signed out every time.

The tool is scalable. Around 100 people are using the solution in our organization.

We also use Visio and other Microsoft-based process modeling software. Bizagi stands out in terms of process modeling. Bizagi is also better in terms of the licensing cost.

Previously, we were using the on-premise solution. Our company has bought some licenses. So, we are using the cloud solution too. The initial setup was easy.

Adding a license is somewhat difficult. We were using a free version first. Then, we purchased a license. Implementing the license is difficult. The paid version costs us about $20,000 for 100 users annually.

People who want to use the solution must first use the free version. Overall, I rate the tool an eight out of ten.

We use the solution to map all our processes, including HR and IT processes. It's installed on our desktops, and if we need to change a process, we can upload the change to our Drive for the others to download. There is nothing online or in the cloud. 

The solution provides insight into user activities and is excellent for optimizing processes and activities. We can also simulate where processes stop, so Bizagi significantly helps optimize our organization.

Bizagi helped us connect stakeholders with processes, giving them a greater understanding of our processes and interacting with them to increase optimization.  

Bizagi reduced our time-to-market because we can log our activities and activity details, improving our operation and providing standardization. The tool helped a lot with our SDCA cycle. 

The solution helped free up employees to do more valuable work, especially with the activity maps, which show employees what tasks to do and when to do them. It streamlines our processes, making them more efficient and saving time for everyone.  

The simulation is an excellent feature. 

Process management is easy with Bizagi; validating processes and assigning resources is straightforward.

Bizagi's orchestration capabilities are excellent; it's easy to use and very intuitive. It's one of the best solutions for modulating and mapping processes.  

We can adapt processes created with Bizagi as our business grows and more processes are automated; it's straightforward and intuitive. Even people unfamiliar with the solution comment on its simplicity and intuitive nature. 

I would like to see simulation as a free feature again. In version 3.3 it was free, but in 4.0 it isn't.

I also want more space to write in the activities and comments.

A good feature would be if the solution showed the time to validate when there is an error in the process, and if there is no connection between activities, for that to notify us in red. 

I've been using Bizagi for six years. 

The solution's stability is excellent. It does freeze very rarely, but it's quick to go back to normal when that happens.

The solution is highly scalable because it's free to download and use. It's also very straightforward to use, so a broad spectrum of people can interact with it.

I didn't have to contact customer support so far. I got all my questions answered by visiting the FAQ on the Bizagi website, so the support is excellent in that sense.

We briefly used IBM Blueworks Live and switched because the company changed its partnership with IBM one month after I joined. We had to continue mapping processes, and I was already familiar with Bizagi, so we went with that.

The initial setup was very straightforward, and I could do it in Portuguese, which helped a lot.

We use the free version of the solution because the price is in dollars, making it expensive for where we are in Brazil.

I rate the product nine out of ten. 

What I use it for is to map business processes using BPMN 2.0, as much as possible. That includes things like equipment maintenance execution, maintenance planning, and container terminal operations for handling cargo from vessels and warehouses. I'm in the logistics and supply chain industry.

We're using the free version of Bizagi. The different entities I've worked for don't really want to spend money on buying the full thing or integrating it with something else that they have. So we just use it for showing them things at the modeling stage, what a process looks like. We haven't looked at the aspect of automating or simulating from a drawing into a live process. For us, it's just for drawing purposes.

For my previous employer, it brought a little bit more clarity on where we had certain issues with maintenance, especially as they relate to the duration of tasks and the repetition of tasks. It wasn't just Bizagi, it was more the interpretation of business processes using BPMN 2.0. But Bizagi really helped in quickly bringing that information across to senior management.

It has definitely helped us to connect stakeholders with processes, internally. It has brought to life what the processes are. And when presenting our procedures and processes to external stakeholders it is a simple, single tool for them to quickly see and understand what is happening. Of course, we have to draw things simply enough. We can't go down to the nitty-gritty detail, but it has created some clarity for our major stakeholders. We're using it to communicate with different stakeholders, from the terminal director up to the CEO, and it is clear enough for them to see what is going on. They understand the process in its entirety, because of Bizagi. And as it relates to IT, it did bring clarity to them when we went a little bit more into detail.

And with my previous employer, it spurred action on improving business processes, to accomplish the kinds of objectives that were required. Indirectly, it helped improve our time to market because we were more efficient in improving our processes, based on use of Bizagi and it showing us where we had our setbacks and issues. Where I am now, we just started using it, as I switched jobs. By the end of this year, after we use it to really communicate to our key stakeholders, it should help improve our processes.

And in terms of man-hours, it takes less time to draw processes because of the ease of use of Bizagi.

One of the features I like is that when drawing any task, when putting a task on the process model canvas, I can simply click on it and see the other task icons for that task. It's just one quick, simple, straightforward connectivity from task to task. That's one of the main reasons I like it and one of the main reasons I have managed to "market" this application to my colleagues in different industries.

In addition to the ease of drawing tasks and the task connectivity, we use it because 

• it is free 
• we can quickly draw something and validate it to the BPMN 2.0 standard
• and we can present it.

I also showed our team how to add fields to a task so that we can have customized descriptions of what a task is and what it does.

In business process mapping, you have pools and dark pools. I don't see that Bizagi differentiates between a regular pool and a dark pool.

Another area for improvement would be printing. It's just a small nuance to me, but if I've drawn a process that would fit on an 11 by 17 ledger page, but I really want it on a letter-size page, it doesn't show me how to shrink it down. Even if I say, "Go down to one page," it still shows me that I've got two pages. I don't know if it's a bug or if I might need more training.

Where I worked before I could plot things. Now, I can only work with ledger, as large as eight and a half by 14. Sometimes, when you draw a business process, it doesn't really fit on a legal or letter-size page. But it should at least allow me to shrink it enough to fit on a letter-size page. If they had a little bit more training on printing and presentation, that would be good.

I've been using Bizagi since 2017 or 2018.

It's quite stable.

We have not had to contact their technical support.

There wasn't an official deployment of Bizagi, but it eventually spread because of the ease of installation and of use. Everybody started using it. That's one of the benefits of Bizagi being free. It allows people to start using it and get interested in going further with it. That's a very good aspect of Bizagi.

Maintenance-wise, it's very light, basically non-existent. But if we were to go for the paid version, to go further in terms of automation and live processes and simulation, I don't know what the maintenance would be like. But with the modeler, there are no worries. We have six or seven users right now.

It's saving us money because we're using the free version. But I think my employers are somewhat impressed and we might take it a step further. The free version has raised their eyebrows and they might look into it further: "If we are doing this in Bizagi, let's go for the enterprise version and see what it can give us."

I've seen other solutions and I believe that Bizagi will make things a little bit easier on the coding side. There will be less coding to simulate or automate whatever process you have. I have seen the studio but haven't used it at work because of my employers' refusal to use it, at this time. But I do believe that it is much more user-friendly because there is less coding involved. Bizagi will handle that simulation, making it a smooth flow from the modeling to the simulation.

Other applications, for example, Enterprise Architect, are a little bit harder to understand than Bizagi. But again, we're not fully using that aspect of it, in terms of linking the different processes.

I have non-technical people using Bizagi as well, and they prefer it more than Microsoft Visio. I've also used IBM Blueworks. Bizagi is far more user-friendly. And in my current organization, it was between Bizagi and Microsoft Visio and Bizagi came out on top.

I do see potential for us to go further with Bizagi in using the studio and the automation in the paid version. Our company has expressed some interest but there are budget concerns, so not just yet.

A lot of the users here are recommending Bizagi to other people. I can't think of anything negative to say about it. It's a really good system. It's really quick for getting a process across. The various features are intuitive. It's not that hard to learn. They have good online tutorials that are also very good.

I use this solution internally for my company to support departments that want to visualize their processes.

This is a free solution that allows us to create quality visualizations for our company.

The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365.

The stability of the product is fine, I have not had any issues in regards to this manner.

I don't have much to comment on the scalability as we use it as a standalone. We currently have about twenty to thirty people working on this solution locally who are a part of the design management team in addition to some consultants.

I have not needed to contact support. All of the questions that I had were answered in the FAQ's.

The initial setup was not too difficult. Though, the process during registration was not 100% clear, so this required a bit more time than I was expecting. All-in-all the process took ten to fifteen minutes.

I was able to implement the solution by myself.

This is a free solution.

We may decide to increase our usage in the future and may consider switching to Visio.

Bizagi is a good, free solution for companies that do not need to make complex diagram or flows. For those looking to create more complex visualizations, such as electrical schedules, or if you want to integrate better with other standard products, I would suggest going with Visio.

I would rate this solution a seven out of ten.

My primary use case of Bizagi was simulation, especially for office work manufacturing processes. So for these processes, you can input the number of people, the time, the responsibilities, etc., and run a simulation. 

Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder. 

Bizagi could be improved by more automation and machine learning. Now that I'm learning more about data analyzers, I'm realizing that many people have problems with data and how to understand them. 

I think Bizagi could use more manufacturing processes, but that's just because I specialize in that. Bizagi is better for office processes, whereas Siemens has software that is better for processes in manufacturing. 

I have been using Bizagi for a couple of years. 

Bizagi was stable. The performance was okay on my normal computer, but I felt that I wanted to move to other options. 

I have never contacted technical support. 

In the past, I have also used Vizor. 

From what I know of the market, I think Bizagi is a cheap solution for process engineering. Out of the solutions I've tried, from cheapest to most expensive, would be Vizor, Bizagi, Signavio, and then Siemens. I used a version of Bizagi that my university provided for free, so I have never paid for a license.

I'm now trying Signavio, which I prefer. I like that in Signavio you can connect it with SAP. I'm still learning, but I think Signavio is better for me. I'm also working in Siemens, so we are using SAP as our internal system. Because Signavio was bought by SAP, they are trying to integrate it, and these processes are going to be more and more automated in the future. 

I rate Bizagi a seven out of ten. I would recommend it to others who are looking to implement it.

Right now, I am just using the modular version of the product.

The export feature is very valuable to us. The export is nice due to the fact that there's a different way to find different formats. It's easy to modularize, with some flow. It's quite convenient. I didn't really use a simulator. I'm interested in it, however, I haven't used it yet.

In terms of navigation, when you're exporting HTML, it's good. It means you can go inside within the subprocess to get the view.  

The initial setup is super simple.

What I like about Bizagi is you just add data. You say this user is using this in the flow chart, and then you add some forms. This is what I like about it.

There's a new design and it's more modern. They've even updated the logo. It's beginning to look much better.

I'm not really satisfied with the reporting aspect. It's not really nice. It's a bunch of data that isn't really organized for reporting. The design just isn't that great. The report should be concise and nicer looking - something you'd be proud to show to third parties. 

I would be happy if I could use the studio and engine side. It has been redesigned. However, if I could use it for two to three months of intensive work, I'd have better relevant feedback. 

I'd also like the capability to double click on the sub-process to access the corresponding tab directly instead of clicking on the right button. There needs to be a shortcut. Maybe there need to be more properties on each activity and each task. 

I've been using the solution for five to six years.

I previously used Visio as well. Currently, in our company, we have a Peoplesoft and Pega system, however, I'm looking to implement Bizagi within the client environment. The Pega system is a bit too big for me. I'd like something that is easy to use.

The initial setup is super easy. It's user-friendly to me. That's why I like Bizagi. The design itself is nice as well. 

I used to be very pleased with the pricing. Now, it's a bit more complicated. I don't remember exactly, however, it might be $10 a month per user. I don't really remember. 

Previously it was super easy to at least use a modular version. I'm not yet using the professional version.

I prefer to have a free solution to start with. 

Bizagi is a great BPM tool, however, I am also interested in looking at Signavio, as there's a GMN inside with decision-making notation. I'm curious about KiSSFLOW as well and KiSSFLOW is really modern. I've never had a chance to use them, however.

I was thinking to get a certification from Bizagi. I actually passed the first level, and have not yet done the ones where you purchase the professional site. I'm not using the professional version. Someone else from my company is studying the other levels on the professional version right now.

I'd rate the solution at a seven out of ten, as I have yet to try Studio and the Engine. 

I'm not a reseller. I'm just a consultant. I'm using some tools. I'm trying lots of tools and out of everything, Bizagi is my favorite right now. However, if there was no more free plan I might have to look for another option. 

We'd be curious to learn how to become partners with Bizagi as we do have clients who want to use it as well. 

We are using it for our processes. We have its latest version.

Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users.

Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult.

Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good.

I have been using this solution for one year.

It is stable. We have a good impression of its stability and don't have any issues.

Its scalability is low. It is good for a startup, but when you need something more complex, this solution is not good. We have up to 50 users.

We have two to five engineers for its deployment and maintenance.

It is not expensive.

We are evaluating Appian and OutSystems to replace Bizagi. Appian or OutSystems can be implemented locally. This technology is good for transformation.

It is good for proof of concept. You can have a lot of issues if you don't know the features. It is a good solution, but when you have a complex problem, it is not enough.

I would rate Bizagi a five out of ten.

My primary use case of this product is to draw processes. I don't deal with any of the automatization or other features. I'm a customer of Bizagi and I work at a consulting company in Spain. 

The solution is very user friendly and the icons and options are high quality. I always use it as a modeler, not as a BPM.

The solution has issues when it comes to exporting in formats other than PDF, which is what I used to do. It's difficult sometimes to connect with a solution like Visio. For example, if I try to import, it's difficult because they don't keep the same pattern and process. The tools have been moved so I never connect Visio and Bizagi. The formats should be simplified, in my opinion. I'd like to be able to develop collaborative work but it's difficult to see how I could do this with Bizagi. Exporting is quite difficult and it's also impossible to attach documents. The design doesn't support this and it would be helpful if they could add this feature. 

I've been using this solution for almost four years. 

I haven't had any problems, this is a stable solution. 

The initial setup is very straightforward, it took me maybe four or five minutes. The product doesn't require maintenance. They update every new version as it appears. Sometimes there is an issue because the program comes out in English first, and it can take two or three weeks before the Spanish version comes out. I generally wait two or three weeks until they bring out the Spanish version and that's when I download it.

I'm using the free version so there are no licensing costs. 

Visio is also currently used in the company. It's now integrated with Office 365 and this is an advantage that Bizagi lacks. I think Visio is probably easier to use because they have more libraries of icons and things like that. Bizagi focuses on BPM while Visio can be used for a lot of things because it has a lot of libraries and different topics, more functionalities than Bizagi.

One thing Bizagi could implement would be the option for collaborative work because it's difficult to work with another person the way things are now. In my view, the collaborative factor is underdeveloped in Bizagi. Visio is used by most people in the company, I'm the only one using Bizagi. I used to use it on a daily basis but only occasionally now. 

I would recommend this solution because it's easy to use and very quick to install.

I rate this solution a nine out of 10.