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Yves Dene - PeerSpot reviewer
Knowledge Manager at QbD
Real User
Feb 6, 2022
Free solution used to visualize processes, but lacks quality integration opportunities
Pros and Cons
  • "This is a free solution that allows us to create quality visualizations for our company."
  • "This is a free solution that allows us to create quality visualizations for our company."
  • "The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."
  • "The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."

What is our primary use case?

I use this solution internally for my company to support departments that want to visualize their processes.

What is most valuable?

This is a free solution that allows us to create quality visualizations for our company.

What needs improvement?

The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365.

What do I think about the stability of the solution?

The stability of the product is fine, I have not had any issues in regards to this manner.

Buyer's Guide
Bizagi
May 2026
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I don't have much to comment on the scalability as we use it as a standalone. We currently have about twenty to thirty people working on this solution locally who are a part of the design management team in addition to some consultants.

How are customer service and support?

I have not needed to contact support. All of the questions that I had were answered in the FAQ's.

How was the initial setup?

The initial setup was not too difficult. Though, the process during registration was not 100% clear, so this required a bit more time than I was expecting. All-in-all the process took ten to fifteen minutes.

What about the implementation team?

I was able to implement the solution by myself.

What's my experience with pricing, setup cost, and licensing?

This is a free solution.

Which other solutions did I evaluate?

We may decide to increase our usage in the future and may consider switching to Visio.

What other advice do I have?

Bizagi is a good, free solution for companies that do not need to make complex diagram or flows. For those looking to create more complex visualizations, such as electrical schedules, or if you want to integrate better with other standard products, I would suggest going with Visio.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Process engineer at Siemens Industry
Real User
Nov 29, 2021
Easy to use and great for beginners, but could use more automation
Pros and Cons
  • "Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder."
  • "Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder."
  • "Bizagi could be improved by more automation and machine learning. Now that I'm learning more about data analyzers, I'm realizing that many people have problems with data and how to understand them."
  • "Bizagi could be improved by more automation and machine learning."

What is our primary use case?

My primary use case of Bizagi was simulation, especially for office work manufacturing processes. So for these processes, you can input the number of people, the time, the responsibilities, etc., and run a simulation. 

What is most valuable?

Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder. 

What needs improvement?

Bizagi could be improved by more automation and machine learning. Now that I'm learning more about data analyzers, I'm realizing that many people have problems with data and how to understand them. 

I think Bizagi could use more manufacturing processes, but that's just because I specialize in that. Bizagi is better for office processes, whereas Siemens has software that is better for processes in manufacturing. 

For how long have I used the solution?

I have been using Bizagi for a couple of years. 

What do I think about the stability of the solution?

Bizagi was stable. The performance was okay on my normal computer, but I felt that I wanted to move to other options. 

How are customer service and support?

I have never contacted technical support. 

Which solution did I use previously and why did I switch?

In the past, I have also used Vizor. 

What's my experience with pricing, setup cost, and licensing?

From what I know of the market, I think Bizagi is a cheap solution for process engineering. Out of the solutions I've tried, from cheapest to most expensive, would be Vizor, Bizagi, Signavio, and then Siemens. I used a version of Bizagi that my university provided for free, so I have never paid for a license.

Which other solutions did I evaluate?

I'm now trying Signavio, which I prefer. I like that in Signavio you can connect it with SAP. I'm still learning, but I think Signavio is better for me. I'm also working in Siemens, so we are using SAP as our internal system. Because Signavio was bought by SAP, they are trying to integrate it, and these processes are going to be more and more automated in the future. 

What other advice do I have?

I rate Bizagi a seven out of ten. I would recommend it to others who are looking to implement it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Bizagi
May 2026
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Senior Manager at a consultancy with 1,001-5,000 employees
Real User
Oct 20, 2021
Easy to set up and has an updated design but needs better reporting functionality
Pros and Cons
  • "The initial setup is super simple."
  • "What I like about Bizagi is you just add data, you say this user is using this in the flow chart, and then you add some forms."
  • "I'm not really satisfied with the reporting aspect."
  • "I'm not really satisfied with the reporting aspect. It's not really nice."

What is our primary use case?

Right now, I am just using the modular version of the product.

What is most valuable?

The export feature is very valuable to us. The export is nice due to the fact that there's a different way to find different formats. It's easy to modularize, with some flow. It's quite convenient. I didn't really use a simulator. I'm interested in it, however, I haven't used it yet.

In terms of navigation, when you're exporting HTML, it's good. It means you can go inside within the subprocess to get the view.  

The initial setup is super simple.

What I like about Bizagi is you just add data. You say this user is using this in the flow chart, and then you add some forms. This is what I like about it.

There's a new design and it's more modern. They've even updated the logo. It's beginning to look much better.

What needs improvement?

I'm not really satisfied with the reporting aspect. It's not really nice. It's a bunch of data that isn't really organized for reporting. The design just isn't that great. The report should be concise and nicer looking - something you'd be proud to show to third parties. 

I would be happy if I could use the studio and engine side. It has been redesigned. However, if I could use it for two to three months of intensive work, I'd have better relevant feedback. 

I'd also like the capability to double click on the sub-process to access the corresponding tab directly instead of clicking on the right button. There needs to be a shortcut. Maybe there need to be more properties on each activity and each task. 

For how long have I used the solution?

I've been using the solution for five to six years.

Which solution did I use previously and why did I switch?

I previously used Visio as well. Currently, in our company, we have a Peoplesoft and Pega system, however, I'm looking to implement Bizagi within the client environment. The Pega system is a bit too big for me. I'd like something that is easy to use.

How was the initial setup?

The initial setup is super easy. It's user-friendly to me. That's why I like Bizagi. The design itself is nice as well. 

What's my experience with pricing, setup cost, and licensing?

I used to be very pleased with the pricing. Now, it's a bit more complicated. I don't remember exactly, however, it might be $10 a month per user. I don't really remember. 

Previously it was super easy to at least use a modular version. I'm not yet using the professional version.

I prefer to have a free solution to start with. 

Which other solutions did I evaluate?

Bizagi is a great BPM tool, however, I am also interested in looking at Signavio, as there's a GMN inside with decision-making notation. I'm curious about KiSSFLOW as well and KiSSFLOW is really modern. I've never had a chance to use them, however.

What other advice do I have?

I was thinking to get a certification from Bizagi. I actually passed the first level, and have not yet done the ones where you purchase the professional site. I'm not using the professional version. Someone else from my company is studying the other levels on the professional version right now.

I'd rate the solution at a seven out of ten, as I have yet to try Studio and the Engine. 

I'm not a reseller. I'm just a consultant. I'm using some tools. I'm trying lots of tools and out of everything, Bizagi is my favorite right now. However, if there was no more free plan I might have to look for another option. 

We'd be curious to learn how to become partners with Bizagi as we do have clients who want to use it as well. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Transformation Manager at a healthcare company with 11-50 employees
Real User
Mar 5, 2021
Good price and easy to create different types of processes, but doesn't integrate with other solutions and not suitable for complex processes
Pros and Cons
  • "Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."
  • "Its cost is the most valuable; it is not as expensive, and it is also easy to make different types of processes for the users."
  • "Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult. Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good."
  • "Bizagi doesn't have integrations with other solutions, such as ERP systems; in the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult."

What is our primary use case?

We are using it for our processes. We have its latest version.

What is most valuable?

Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users.

What needs improvement?

Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult.

Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

It is stable. We have a good impression of its stability and don't have any issues.

What do I think about the scalability of the solution?

Its scalability is low. It is good for a startup, but when you need something more complex, this solution is not good. We have up to 50 users.

What about the implementation team?

We have two to five engineers for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is not expensive.

Which other solutions did I evaluate?

We are evaluating Appian and OutSystems to replace Bizagi. Appian or OutSystems can be implemented locally. This technology is good for transformation.

What other advice do I have?

It is good for proof of concept. You can have a lot of issues if you don't know the features. It is a good solution, but when you have a complex problem, it is not enough.

I would rate Bizagi a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1408044 - PeerSpot reviewer
Consultant at a recruiting/HR firm with 10,001+ employees
Real User
Feb 24, 2021
User friendly with quality options; very quick and easy to install
Pros and Cons
  • "Very user friendly and a professional solution."
  • "I would recommend this solution because it's easy to use and very quick to install."
  • "Difficult to export in formats other than PDF."
  • "The solution has issues when it comes to exporting in formats other than PDF, and it's difficult sometimes to connect with a solution like Visio."

What is our primary use case?

My primary use case of this product is to draw processes. I don't deal with any of the automatization or other features. I'm a customer of Bizagi and I work at a consulting company in Spain. 

What is most valuable?

The solution is very user friendly and the icons and options are high quality. I always use it as a modeler, not as a BPM.

What needs improvement?

The solution has issues when it comes to exporting in formats other than PDF, which is what I used to do. It's difficult sometimes to connect with a solution like Visio. For example, if I try to import, it's difficult because they don't keep the same pattern and process. The tools have been moved so I never connect Visio and Bizagi. The formats should be simplified, in my opinion. I'd like to be able to develop collaborative work but it's difficult to see how I could do this with Bizagi. Exporting is quite difficult and it's also impossible to attach documents. The design doesn't support this and it would be helpful if they could add this feature. 

For how long have I used the solution?

I've been using this solution for almost four years. 

What do I think about the stability of the solution?

I haven't had any problems, this is a stable solution. 

How was the initial setup?

The initial setup is very straightforward, it took me maybe four or five minutes. The product doesn't require maintenance. They update every new version as it appears. Sometimes there is an issue because the program comes out in English first, and it can take two or three weeks before the Spanish version comes out. I generally wait two or three weeks until they bring out the Spanish version and that's when I download it.

What's my experience with pricing, setup cost, and licensing?

I'm using the free version so there are no licensing costs. 

Which other solutions did I evaluate?

Visio is also currently used in the company. It's now integrated with Office 365 and this is an advantage that Bizagi lacks. I think Visio is probably easier to use because they have more libraries of icons and things like that. Bizagi focuses on BPM while Visio can be used for a lot of things because it has a lot of libraries and different topics, more functionalities than Bizagi.

One thing Bizagi could implement would be the option for collaborative work because it's difficult to work with another person the way things are now. In my view, the collaborative factor is underdeveloped in Bizagi. Visio is used by most people in the company, I'm the only one using Bizagi. I used to use it on a daily basis but only occasionally now. 

What other advice do I have?

I would recommend this solution because it's easy to use and very quick to install.

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Art Hebbeler, PMP - PeerSpot reviewer
Art Hebbeler, PMPSenior Project Management Consultant at a tech services company with 1,001-5,000 employees
Top 5Consultant

Actually, Bizagi has collaboration built-in. See https://help.bizagi.com/proces... for details on the Modeler collaboration.


You say there are issues with exporting? Which version of Bizagi are you using? We have no issue exporting Bizagi to PDF or Word, and with BPMN 2.0 compatibility, the ability to move models in and out is fairly direct.

Health Management Analyst at a educational organization with 5,001-10,000 employees
Real User
Jan 24, 2021
User friendly and simple to use solution
Pros and Cons
  • "Bizagi is simple. It's simple to learn."
  • "Bizagi is simple, it's simple to implement, and it's simple to learn."
  • "For the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together. When you have a small business, it can be a little complicated, not so easy."
  • "For the small business, this is very bad because it is still fragmented."

What is our primary use case?

Our primary use case for Bizagi is about full automation. It's about the discovering process, modeling business processes, and training the people. It's at a very low stage of maturity. It's very early, it's in the beginning of this.

In our business space we are just researching, so everything is local.

What is most valuable?

To start with, the feature for training people is very interesting. Even if they had Bizagi in the office, you still have some tools that are just in the cloud, so you don't need to install things like IDOR, which is a series of tools for process utilization, what they call IU and IO. So, the feature for knowledge, discovery process, and drawing frameworks is very easy. It's the easiest at this moment. Even before we moved to process automation.

What needs improvement?

They have three or four tools for the entire SQL. They have mobility and process aging. This is good. But for the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together.

When you have a small business, it can be a little complicated, not so easy.

I would like to see an intelligent architect included in the next release of Bizagi. There is a working process with intelligent process management right now, but that doesn't mean artificial intelligence.

For how long have I used the solution?

I have been using Bizagi for five years.

What do I think about the stability of the solution?

So far its stability is good. It's not presenting a challenge. At the moment we are doing little experiments and so far it's not a problem.

What do I think about the scalability of the solution?

Bizagi's scalability is good, but there are questions about how they will price it based on number of users. You don't know what it will cost with the number of users. It varies.

How are customer service and technical support?

Their technical support is good. They have a lot of knowledge in whatever language. We are in Brazil and they have a machine that reads Portuguese. So that is a good thing.

Which solution did I use previously and why did I switch?

I previously used the Bonitasoft tool, which is a business cross-management tool. Bonita is harder, but you can demand more from its technicians people.

We are now in the process of researching about other tools and changing to new tools. We are looking for a rather simple solution for end users with the same value chain for automation process management. We are evaluating WSO2.

Bizagi is simple. It's simple to learn. Bonita is more complex. Bonita is a tool of architecture. Bizagi is also an architecture tool and it is a business cross-management tool. They are a business cross-management system.

Bonita as a tool has an ecosystem within a better-end tool and other tools, so it's harder. It's harder than Bizagi and it's simpler than WSO2.

How was the initial setup?

The complexity of the initial set up depends on the competencies of the people.

We do development in the healthcare industry, so there is a complexity with the decisions of who sees it first. There are a lot of holes in competencies.

What about the implementation team?

At this stage it is just us implementing. In the next phase, we must do a selection for a contract for a specialist in each tool.

What other advice do I have?

I would recommend people to test other tools. You need to compare these tools to Bizagi. 

On a scale of one to ten, I would give Bizagi an eight because it's simple. It's simple to implement. It's not perfect because of the cost aspect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
ICT Manager at a energy/utilities company with 10,001+ employees
Real User
Jan 24, 2021
Good speed and compatibility with Visual Studio and .NET, but needs integration with other solutions and support for right-to-left languages
Pros and Cons
  • "The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
  • "The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it."
  • "It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic."
  • "It is expensive."

What is our primary use case?

We use it in our company for the automation of processes.

How has it helped my organization?

We have used it for 50% of processes in our company. It has been good in converting 50% of manual processes to automatic processes.

What is most valuable?

The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. 

Its speed is very good, and it is also stable and easy to deploy.

What needs improvement?

It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic. 

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

It is stable. We didn't have any crashes or other similar things.

What do I think about the scalability of the solution?

It is suitable for us. We have 1,000 people in our country. We can use it within the company or from other sites, such as from home.

How are customer service and technical support?

We do everything inside our company. We don't use the support of Bizagi for incidents or other things.

How was the initial setup?

Its deployment is simple. It not hard or complex.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this solution to others because it has been helpful for us.

I would rate Bizagi a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultor Sênior em Gestão de Processos, Negócios e Serviços at Trust Business Consulting
Real User
Dec 15, 2020
Improves governance-related processes and provides full support for BPMN 2.0
Pros and Cons
  • "I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."
  • "Our organization's adoption of Bizagi has greatly improved governance, especially where the role of academic secretariat is involved."
  • "I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet."
  • "I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet."

What is our primary use case?

Some of our main use cases are in project risk planning and tender cost management.

How has it helped my organization?

Our organization's adoption of Bizagi has greatly improved governance, especially where the role of academic secretariat is involved.

What is most valuable?

I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard.

What needs improvement?

I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet.

For how long have I used the solution?

I have been using Bizagi for the past five years. 

What do I think about the stability of the solution?

It is very stable and we have not had any problems.

What do I think about the scalability of the solution?

We did not find any problems with scaling Bizagi. 

How are customer service and technical support?

Technical support is quite satisfactory. They are very quick to resolve issues and to help new businesses get oriented with the transition to their BPM tools.

Which solution did I use previously and why did I switch?

Early on, we used Excel spreadsheets for managing business processes. Then we looked into other BPM tools like IBM BPM, Oracle BPM, and Camunda BPM. However, we decided to use Bizagi because it provides rapid installation and immediate use of the various BPM tools. They also offer an easy installation script which has worked well for us.

It is fully compatible with BPMN 2.0 which is quite comprehensive and hard to learn, and Bizagi made using BPMN 2.0 much easier.

How was the initial setup?

The initial setup is very easy, but only if you have well-stated requirements right from the beginning.

What about the implementation team?

For academic notices, we have about 53 users. And for governance, we have about 14 users.

In governance, we have about five people in the strategic staff using Bizagi. We also have other people in management, as well as analysts, using the solution. In the academic notices, we have mainly management and operational staff.

What's my experience with pricing, setup cost, and licensing?

Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs. 

What other advice do I have?

I am very enthusiastic about Bizagi because it lets you see anything you need to see very quickly.

I would rate Bizagi an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.