Bizagi Reviews

We use this solution for various mid-market clients in the Manufacturing and Services domains. In particular:

• Enterprise Process Architecture: From Value Chain Model to detailed BPMN.
• Process orchestration: Integrate processes with various technology components to drive the digitization of processes involving both humans and technology.

We have been modeling the business from value chain model to detailed BPMN 2.0 in some departments. 

• Bizagi Studio: Good for process orchestration (simple or complex) or Business automation with SIMPLE business rules. 
• Bizagi Portal: The GUI is so-so, but the process monitoring and BAM (Business Activity Monitoring) are there, already built.

The most valuable feature for us is the Bizagi Modeler. It provides for easy to use modeling, respecting FULLY the BPMN 2.0 standard. Objects are fully reused (import/integration) with Bizagi Studio.

The free online Help and E-Learning is very strong. It is very complete and well done!!

This solution is very easy to use and is very stable. 

Overall, this is a very good tool to drive the global Process Architecture of a company.

Some of the weaknesses of this solution are:

• In the Bizagi Studio, the scripting and debugging tool is VERY weak.
• It is difficult to drive ROI on types of processes involving complex business rules.
• In our Best practices, we are now virtualizing almost all of the tables instead of using Bizagi MS-SQL Master files. This is because it is impossible to get control over Bizagi Master or Parameter tables.
• All of the complex components are done using outside technologies (.NET or other) that are integrated into the BPM using service tasks (Rest/Soap).
• There is lots of instability with V 11.1. We are suspecting configuration management problems on the Bizagi side.

This is a very stable solution, and we have had no bugs in the past four years.

I have helped some companies to automate processes in different environments. Most of them are in Windows Server and SQL Server. 

Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand, even for people who are not engineers nor developers.

The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users. 

Another feature of this product is its technical documentation.

One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.  

Automate business processes related with accounting and payments with direct integration to SAP.

Before Bizagi, we had manual processes which involved manual integrations with our ERP (SAP) and other smaller systems.

Bizagi is a valuable tool for us to model and automate business processes. It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP). It provided greater levels of automation and integration.

The pricing changed abruptly from 550 USD per user to 800 USD per user plus support fees, which it is a little steep increase.

Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment.

After upgrading our original Bizagi 10.6 install to Bizagi 10.7, the case re-assigning feature stopped working. Bizagi provided different hotfixes, which caused other problems. It was finally fixed on the fourth try.

We did not encounter any issues with scalability.

The technical support is not very good. We didn't buy premium service with SLAs.

We did not use a previous solution. This is the first BPMS at our company.

It was very easy to install the system. However, there is additional effort needed to ensure stability of the entire eco-system (deployment of development, test and production instances, load balancers, etc.)

Bizagi had very convenient licensing prices, USD 550 per user. However, they recently changed their pricing to USD 800 per user, which seems like a very steep increase. If they can freeze the pricing in a contract, I advise them to do so.

We evaluated Oracle BPM Suite and IBM Case Manager. We chose Bizagi for their convenient licensing options. That is, no cost until it is ready to go into production. The licensing costs per user are cheaper.

We took the risk of buying an immature product. However, Bizagi over the years has demonstrated that they are a very good challenger to more established solutions.

Best business process management software. I use this software from the very beginning of my business and get very satisfied results.

Great software for managing my business. I think this is the best business process management software. 

I think this is enough to manage my business.

It would be helpful if they added some extra features in the next update.

Rapid development and overall functionalities are decent. The fact that users can look at the process and alignment, it is a big plus. Also that it is an out-of-the-box connector for SAP is a definite edge.

It automates a completely manual, complicated process.

• Case management is missing. 
• Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved.
• Version management for functionality level control is important and needs improvement.

Six months.

The tool is fairly stable. However, being based on Windows, it has its own set of challenges.

The tool is fairly scalable. However, if you are looking at building an application where 100 developers are working in parallel, you will have issues. 

On a scale of 10, I would rate it an eight.

I have worked on Pega, Oracle BPM, IBM BPM, and Bizagi in past. The switch was not intentional, it was customer dependent.

Fairly straightforward with single exe file for installation on a Windows server.

It is on par with other BPM tools, but not as expensive as Pega nor Appian. That gives a definite edge to the tool, specially in manufacturing and retail segments.

The customer did the product evaluation.

It is a good tool for average asks where you need to fill in the gaps. However, I do not recommend its use as a tool for a core solution platform (like a claim management or underwriting tool in insurance).

1. The user interface and ease of use as compared to some of the other products I have tried.
2. The ability to document the entire process within the same diagram and then generate documents in Word.
3. The ability to publish on the web has become extremely useful in publishing the processes for transparency.
4. The ability to perform model simulations is a great help.
5. Now, using all the features, been able to develop system processes and activity diagrams for technology developer in any area (network, database etc.)
6. "Most of all, Bizagi listens to it's customers!" Is what i said before but now i am not sure already.
7. I use the picture artifact to create symbols to be placed on the diagrams and that improves the readability with my clients

1. I developed a complete Project Management Framework for the company's use which has been published for policy adoption by all Project Managers.
2. I developed and published a procurement governance framework which is extensively used in procurement of products and services for clients.
3. In addition the two above, we are now using Bizagi Modeller for defining system processes and activity diagrams similar but better than UML. We are able generate full documentation on these processes for the technicians. The techies are really happy with this.

1. Previously I rated the product with 10 but now i am down grading it to 8.
2. The system does not work well in Windows 8 (Full version) on tablet PCs. I had raised this issue and was told that it will not display the diagrams effectively due to the display drivers. Urgent attention is required as we do not carry laptops. Besides, the use of tablets has become very pervasive these days. This one was raised long ago and not addressed but i will drop it as tablet PCs have disappeared.
3. The ability to automatically re-size the elements based on the element text descriptions. This has not been done. This one has become a pain in the neck.
4. The text for notations always get misaligned and tangled with flow lines. This is especially worse when you want type "Yes" or "No" on the flow lines.
5. Frequently the alignment of elements gets disorganized when a group is added. Worse is when a group is deleted it does not give us the option to choose if we want to delete the elements too but, instead, deletes them anyway. I use this feature to defines module packages for my IT Developers. Sigh, number of times i had to redo to get rid of the group.
6. The most irritating part is the licensing of the logo feature. When i deinstall on one PC and then reinstall in the same (after a hard disk crash) PC the license cannot be applied again and the have to run to the techies to reset things. They dont seem friendly either. They should provide a feature to deactivate the license and activate it again, just like McAfee and Blumentals.
7. In the recent version, i just found out that export/Import from Visio requires the installed version of Visio software. Now how many of us have Visio on our PCs? Which would be lying idle most of the time.They need to fix this one urgently.
8. I use the graph artifact extensively but I am hoping this will be improved to include connectors points, similar to annotations. Would really love that.

I have been using Bizagi Modeller for over 11 years now.

We have not used the Bizagi process engine yet. We will be testing it soon. I did test much of it as Joget seemed a much a better and easier option. I may consider really looking into the Suite only if there is BRE (Business Rules Engine) in there.

With Bizagi, initial loading is extremely slow.

I did not have this issue as i believe in breaking work into smaller related units.

Good, effective, prompt and responsive but sometimes seem to get irritated.

Refer to the one above

We used Bonita and still use Bonita Engine but may want to move to Joget for simplicity.

We're only using only the Bizagi modeler, it was very simple and one-click. The engine may not be as simple but I prefer it simple and easy with a comprehensive user guide.Trying Joget now.

We implemented through an in-house team. No vendor team exists in Malaysia.

We're currently using the free modeler. Our advise is that avoid the complicated ones unless there is an inbuilt BRE in there. Most of them seem to insist that we must know Java.

We tried and tested a few such as TIBCO, Bonitasoft and Joget. Currently using Bonita but soon dropping it for Joget for simplicity.

We incorporated Bizagi as requirements in the Request for Proposals but reversed and decided on Joget for simplicity and price. With the downturn in economy and high competition, businesses want quick implementation, less headache and they are tired of the phrase "not so easy to change" from techies.

Frankly, any software is of no real good value if it has to be heavily supported by programming knowledge and techies. With Bizagi and others, the insistence on knowing Java or dot.net is making the usefulness useless. I am yet to see one that has a full embedded business rule engine that is business user friendly. Its a disappointing to call these software as business process and rules components when no business user can actually get to install, customize and use it. This is the same case with software related to Customer Relation Management - such as SuiteCRM and ESPOCRM.

Business process modelling and simulation.

Modelling integrated business processes for the whole enterprise.

It needs an easier setup for the Bizagi Engine.

Since 2015.

No.

No.

No.

Good.

Low.

Yes, Bizagi has the capability to import-export with various modelling notations.

We are a consultant.

Yes, Bonita BPM.

It's a good product for modelling and simulation.

BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors. Plus, it is free.

We used it to model all business processes using OMG standard BPMN 2.0.

The product itself needs to be more stable in terms of performance. Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC.

Three years.

Only when opening multiple processes or the process itself is big and multiple objects is selected.

This is also noticed mainly when you try to organize the process model and use stages.

They have a good library, plus free online training that I used a lot, but I never contacted the technical support to tell.

I used many, including Camunda, Signavio and others, but this is more suitable for me in terms of it is free and does the job with no extra unnecessary functionality.

Straightforward.

The modeler itself is free. For the whole BPM suite, there are other options that may be better.

Yes, we evaluated Camunda, Signavio, and JBoss BPM. As we needed only the modeler, we selected Bizagi modeler.

Check the online training library of Bizagi. It will be very helpful.