Bizagi Reviews

Some of our main use cases are in project risk planning and tender cost management.

Our organization's adoption of Bizagi has greatly improved governance, especially where the role of academic secretariat is involved.

I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard.

I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet.

I have been using Bizagi for the past five years. 

It is very stable and we have not had any problems.

We did not find any problems with scaling Bizagi. 

Technical support is quite satisfactory. They are very quick to resolve issues and to help new businesses get oriented with the transition to their BPM tools.

Early on, we used Excel spreadsheets for managing business processes. Then we looked into other BPM tools like IBM BPM, Oracle BPM, and Camunda BPM. However, we decided to use Bizagi because it provides rapid installation and immediate use of the various BPM tools. They also offer an easy installation script which has worked well for us.

It is fully compatible with BPMN 2.0 which is quite comprehensive and hard to learn, and Bizagi made using BPMN 2.0 much easier.

The initial setup is very easy, but only if you have well-stated requirements right from the beginning.

For academic notices, we have about 53 users. And for governance, we have about 14 users.

In governance, we have about five people in the strategic staff using Bizagi. We also have other people in management, as well as analysts, using the solution. In the academic notices, we have mainly management and operational staff.

Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs. 

I am very enthusiastic about Bizagi because it lets you see anything you need to see very quickly.

I would rate Bizagi an eight out of ten. 

Governance and academic secretariat are our principal areas. We use this solution for planning and tender cost management.

It is easy to use and easy to learn. It is also fully compatible with BPMN virtual tool. 

Bizagi is very fast in responding to and fixing the issues.

It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete.

I have been using this solution for five years.

It is stable.

We did not find any issues with scalability. For the academic area, we have about 53 users, and they include the management staff and the operational staff. For governance, we have about 14 users, and five of them are for strategic tasks.

Their technical support is quite satisfactory. They are very fast at resolving the issues. They are also helpful for business orientation and transition of the tools.

I have used IBM BPM, Oracle BPM, and Camunda BPM. Bizagi is easy to install and use. Bizagi is also quite comprehensive and easy to learn as compared to other solutions. It is also fully compatible with BPMN virtual tool.

The initial setup is very easy, but you must well state the requirements. It is very important.

I like this solution because it provides what you need. I would rate Bizagi an eight out of ten.

Our primary use case is for mapping the processes in our organization. I'm the evaluation and monitoring manager and we are customers of Bizagi. 

The basic mapping feature is key for me. It's fantastic, it's easy to use and it's free. I don't know why it's free but I think it's excellent.

I think if they could go back to the modeling option or the simulation, that would be good. They also used to have a publish option but they closed that and it's now only available with the pay option. 

I've been using this solution for four years, we are using the free version. 

The solution is very stable. 

I think the scalability is fine although we haven't tested it. We have 13 users in the organization and no plans to extend usage for now. 

There is good community support and the site is quite rich. You can find any information there. 

We haven't dealt with the cost or licensing aspects because we're using the free option. The paid solution is quite expensive. We don't have enough money to take a license for the solution so we use the open source option. 

I recommend this product to anyone interested in mapping processes. It's very stable and I don't have any problems with it. 

I would rate this solution a nine out of 10. 

I primarily used the solution to map the whole process of the organization. Over the last year, I used it a lot - about four hours each month.

The mapping features are the solution's most valuable aspect.

The solution offers great usability.

The user interface is pretty good.

It's a stable product that's simple to use.

We like that it's free to use and doesn't cost us anything.

The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free.

I've been using the solution for about four years.

The solution is quite stable. There aren't any problems with bugs or glitches and it doesn't crash or freeze. It works well.

I've never tried to scale the solution, so it's hard to gauge how well it would perform. For now, for how we use it, it's fine. We don't plan on increasing usage yet.

Currently, 12 to 13 people use it within our organization.

I've never used technical support, so I can't speak to their level of knowledge or their responsiveness.

The community support or documentation is fine, however. The site is quite rich, and we can find answers to a lot of problems using the documentation itself. There are lots of videos and articles. It's easy to find what we need. We don't need to call anyone.

We didn't previously use a different solution. This was the first option we chose.

The initial setup was pretty straightforward. The explanations for using the tool are pretty good. Initially, I had an older version. I published with the HTML format and published them on the internet.

I'm not sure how many staff members you need for deployment and maintenance.

We're using the free version of the solution. We don't have to pay any licensing fees. We like dealing with open-source, as our company doesn't have too much of a budget. There aren't any additional costs for how we use it.

We didn't evaluate other options before choosing this product.

We're just customers. We don't have a business relationship with Bizagi.

I would recommend this product to anyone who is interested in mapping and doesn't have too much of a budget. It offers enough features to work well for most use cases.

Overall I'd rate it nine out of ten. We've had a good experience using it.

The solution offers a free version of their product.

The solution offers the best user interface and the easiest way of working for the many co-workers that are drawing and developing and documenting their processes. It's amazingly good at that.

The next step for the solution is when it comes to starting to do a little bit more deep modeling. When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling. You have the BPM and data albeit in data storage that they support very well. However, it's not quite enough. You can write in your information that there, but you don't have a direct connection or the easy connection to an easy to use modeling tool or modeling set up.

We've been using the solution since 2012. To be honest, we were actually using it when the company was quite young, however, the real extensive use has been over the last, I would say, four or five years.

We have had some problems with bugs. If you are converting and exporting into SharePoint and you have long path names, there's a limitation in part on the length of path names on SharePoint. We had problems with that. We got the new version just a couple of weeks ago and that solved the problem. Right now we don't have any issues with stability. 

The reply from Bizagi was understanding. They did not really see the problem right away, however, we figured out it was a mix between the versions of SharePoint and the version of Bizagi that we had. 

We haven't really had any issues with scaling. It's absolutely doable.

While our enterprise version has maybe 20 users, on the free version, we have somewhere between 250-300 people.

I have dealt with technical support in the past, however, not in these last few years. Initially, I was the one who had contact directly with technical support. However, now it's the product owner and the engineer. I can't really comment on how they are anymore. I know we have contact with them and we had contact with them with problems from time to time and I've never heard of any issues with their level of service. When we had issues with the long path names in SharePoint, the technical support team was very helpful and solved the issue.

The initial setup was very easy. If you use only the client, it's very easy. We have a license agreement with Bizagi and our organization. So we have created our own internal modules so that we order the Bizagi model or from our IT support. And they push it out to our laptops, and to our computers. 

It's the same thing with the updates. We push that out all the time. From a user perspective, it's a very nice and easy setup. I know that there were some problems with the connection and with setting up the sign-on in the right way, however, it works. I can't tell you whether the problem was because of our setup and our configuration of our side or what it was, however, it took a week or two before it was completely resolved. Now it's no longer an issue.

We only need one person to handle the maintenance. We have a set up for our internal tools with a product that the product owner owns several tools and he has engineers working with those tools. I know that we have one specialist in Bizagi, and they handle any maintenance issues on our behalf. That said, he's not working full-time with Bizagi either. It's probably 25-30% of his allotted time.

The solution does have a free version, which we use. However, we also use the enterprise version as well, which is under different licensing.

They should look a little bit at their license set up. There should be something in between the free version and the enterprise version, which has everything. The enterprise is very expensive, not very, but it is expensive. In many cases, you need a few of the functionalities in the enterprise, but not the sole enterprise model. 

They could actually gain a lot more licensed users if they had some of the functionalities of the enterprise version in the free version and created a mid-range option that sat in between both. 

For example, in order to publish on HTML, you need to have the enterprise model or publish it in SharePoint, so that you can have the connection to SharePoint. That is something where having a mid-license would benefit both themselves as a company, and the clients who don't want a full-enterprise solution.

We're customers of Bizagi. We don't have a business relationship with them.

We are using both the free and enterprise versions of the solution.

We using the free version to work with modeling and draping our basic business processes. We're also continuing into the enterprise version, to simulate and to build documentation on HTML, SharePoint, et cetera. Then, in a few cases, we're also working with the automation. I'm not doing that myself. I'm the part that is on the front-end of the journey for the processes. So we using it for our poses landscape basically, initially. 

We continue using the BPM and notation. That's what we're after.

I would recommend the solution to other organizations. However, they should decide a little bit on what their use case and needs might be before jumping into the solution to ensure it meets their needs.

Overall, I'd rate the solution eight out of ten. 

There are improvements to be done. The licensing structure has them missing out on quite a lot of satisfied users by forcing them to choose between a high-cost license or a free model that doesn't offer the few features they need. 

What I like best about Bizagi is that you can download the modeling software free of charge and start right away.

The most valuable feature is the simulation.

The speed of this solution needs to be improved.

Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it. The APQC Institute specifies the PCF, which has requirements for quality assurance and there are many processes that are categorized by it. If the software had a feature to manage all of these processes in a hierarchical structure then it would be a very good feature. It is not something that is available in any modeler.

I have been using Bizagi for about one month.

I have not experienced any bugs or errors, so I think that it is stable.

I have only used Bizagi on one computer, so I have not tested scalability. From what I can tell, I think that it is good.

I have not had a need to contact technical support.

I have worked with Visual Paradigm, Visio, and Camunda Modeler.

The initial setup is not complex. It is simple to deploy and only takes a couple of minutes.

I downloaded and installed the modeler on my own.

The Bizagi modeler can be downloaded free of charge.

I downloaded the latest modeler but I do not have access to the engine.

Overall, I like this product and it would be great if it had more features to handle all of my processes and BPM diagrams.

I would rate this solution a seven out of ten.

InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.

Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.

We have been using the solution since 2015.

Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.

InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.

Customer Service:

The US Customer Success team is top notch and ensures that needs are proactively addressed.

Technical Support:

A support team is available with different levels of SLA/response through a ticketing system.

Positive

We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.

InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.

The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.

When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.

I use the solution to design and automate processes.

It is a low-code platform. The product enables the users to automate the processes and provides a good user experience.

The product must make automation easier.

I have been using the solution for six years.

The machines are stable. They stay stable 90 to 99% of the time.

I rate the tool’s scalability a five out of ten.

The product has been around for a few years. The support team has a lot of knowledge. Support is good.

Neutral

The initial setup can be complex when we need to create a personalized connector to integrate it with our system. I rate the ease of setup a seven out of ten.

The product must improve its cost. I rate the pricing a six or seven out of ten.

If we have a lot of raw materials and want to automate the processes, we can do it with the solution. I have some clients. We are partners with Bizagi, and we also resell the product. Overall, I rate the product an eight out of ten.