Bizagi Reviews

InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.

Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.

We have been using the solution since 2015.

Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.

InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.

Customer Service:

The US Customer Success team is top notch and ensures that needs are proactively addressed.

Technical Support:

A support team is available with different levels of SLA/response through a ticketing system.

Positive

We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.

InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.

The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.

When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.

I use the solution to design and automate processes.

It is a low-code platform. The product enables the users to automate the processes and provides a good user experience.

The product must make automation easier.

I have been using the solution for six years.

The machines are stable. They stay stable 90 to 99% of the time.

I rate the tool’s scalability a five out of ten.

The product has been around for a few years. The support team has a lot of knowledge. Support is good.

Neutral

The initial setup can be complex when we need to create a personalized connector to integrate it with our system. I rate the ease of setup a seven out of ten.

The product must improve its cost. I rate the pricing a six or seven out of ten.

If we have a lot of raw materials and want to automate the processes, we can do it with the solution. I have some clients. We are partners with Bizagi, and we also resell the product. Overall, I rate the product an eight out of ten.

This is not for my company because I am a consultant who implements VPNs. We're putting it in place for another company.

I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets.

Their multi-production is a little complicated, despite the fact that they now have Microdeployment. They have big versioning and small versioning, with the small one being the one that doesn't work very well. That is where I think it could be improved. 

The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved.

There's a lot of analytics going on, and everything revolves around data. I believe it could be improved or have a way to improve the reporting or create a dashboard so that you can make decisions right there without having to rely on a third-party modeler. Also, improve the simulator that they have so that you can collect more data with the simulation tool.

I have been dealing with Bizagi for three years.

I have experience with Bizagi, ProcessMaker, and AuraPortal. These are the VPN solutions that I am currently using.

The configuration is simple, but the ingesting is not that simple. It requires some knowledge. There could be a happy medium there. It's not so simple, or complex if you know the integration that you are using.

I was performing some comparisons between VPN vendors.

I would rate Bizagi an eight out of ten.

My primary use case of this solution is process optimization.

Documented processes. Determine the cost and the times that the processes take. Optimized processes.

Use it. It is very easy to operate it following the training provided by the institution. Its operation is very easy. It is very stable.

Interface with the cloud.

Integrate so that updates can be done from the PC.

I have been using this solution for five years.

Bizagi is very, very stable.

This solution is scalable.

It's very difficult to contact support unless you pay for it.

Positive

Yes. 

It did not integrate my requirements

The initial setup was very easy.

I implemented it alone

All solutions are similar

Alfresco

For me, Bizagi is the best software. I would rate this solution as eight out of ten.

What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand.

I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected. In fact, when I made a simulation about the flow, I found a lot of errors and got many mistake messages. So I have to try again and re-connect. I'm not sure if it's a problem with my operating system, or if it's a Bizagi problem because sometimes it depends on how Bizagi talks with the operating system and vice versa. I use a free version, so maybe the professional version is different.

I would like to see a way to check the workload of the users. I thought you could upload the number of FTE working on a singular activity, but you can't.

I've been using this solution for about two years.

There are no problems with the general stability of the product. Sometimes when you close a file and try to reopen, it says it didn't connect. Other than that the stability is perfect. 

I had no issues with the initial setup process. 

I give this solution a seven out of ten. 

Bizagi is a very powerful business process management engine. I think it's one of the better solutions out there. You can take very niche processes and map them completely using the Bizagi engine. Bizagi is predominantly a BPM engine.

I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. 

The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature.

Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that. 

I have been using Bizagi for about two weeks.

I'm not sure I can comment on stability just yet, but I did have an okay experience. I didn't have any issues.

It's definitely a scalable solution.

I did install Bizagi in my system, and that's how I tested it out. The file itself was around one and a half GB, and that's more than what you typically use for the cloud and cloud stations. It probably took me about half an hour to install and deploy this solution.

Some solutions are completely free. One would be the business process diagramming tool, the server beneath it, and the automation tool. You don't need to pay to map the business process, but you would need to when you want to execute any of the commands. So, basically, they lure you in with a free ride, and when you want to scale the solution, you'll have to pay for it.

I would recommend this solution to new users depending on the use case. If you want it to manage processes that involve a lot of stakeholders, a lot of departments, and a lot of fragmented pieces of data, then I would definitely recommend Bizagi. 

On a scale from one to ten, I would give Bizagi a nine.

The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi.

The solution is a bit heavy on resources and has slowed down my computer.

I would like to see in the future more organized features. We have all the tools needed but it would be a benefit to hide some elements to simplify things.

I have been using this solution for two days.

I have previously used Aris and this solution is much better. In Aris, it is more complex with a lot more tools to work with and is more professional but it is difficult to learn.

I rate Bizagi a nine out of ten.

I was introduced to Bizagi, and then someone else mentioned Microsoft Visio. I wanted to try and understand the differences between Bizagi and Microsoft Visio. I wanted to know which would be best suited for my use. I've tried to use Visio, but I haven't because of some issues, like monthly subscriptions.

I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available. 

It can actually be very good for training or education before someone really gets into serious work. They can decide whether to purchase or subscribe after using it. I realized that it's very important to me.

The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement. 

They can also improve their documentation, more precisely, their coding of the maps. It has a unique way of making sub-processes, but I think the other school of thought is that if you have a process and within the process, you have a sub-process. They should improve how you code to link a sub-process within a process. 

I think this coding is important. If you want to go beyond visual documentation to even narration, or if you want to include narration and map it onto the visual maps, you should be able to do it. 

I've been using Bizagi for barely one month.

I'm trying the free unlimited version with unlimited use. But you have to pay to add some features.

I would advise potential users that they must understand Business Process Analysis and Business Process Mapping, or rather Process Mapping, before using it. If you don't understand that, you might not find it useful or meaningful. If you do understand Business Process Mapping, then you'll find Bizagi very useful.

On a scale from one to ten, I would give Bizagi a 9.