BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
| Product | Market Share (%) |
|---|---|
| BMC Remedy | 4.7% |
| ServiceNow | 20.4% |
| Lansweeper | 11.5% |
| Other | 63.400000000000006% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.2 | 20.4% | 91% | 223 interviewsAdd to research |
| Qualys VMDR | 4.1 | 3.2% | 94% | 94 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 42 |
| Large Enterprise | 185 |
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
BMC Remedy was previously known as Remedy Asset Management.
Scripps Networks
| Author info | Rating | Review Summary |
|---|---|---|
| System Administrator at Porto Editora | 4.0 | I rely on BMC Remedy for IT service management with 38 technical staff and 1,400 users. It's stable, scalable, and integrates well. However, migrating to the cloud is costly, and we desire better integration with Microsoft Teams and AI features. |
| Business analyst at a financial services firm with 10,001+ employees | 4.0 | I have extensively used BMC Remedy's Discovery Solution and CMDB features. The discovery function is particularly valuable. However, managing data in CMDB requires Atrium integrator. We switched from HP to BMC for a comprehensive enterprise service management solution. |
| Senior Information Technology Support Analyst at Qatar Development Bank | 3.5 | We use BMC Remedy for IT service management, finding it excellent for large environments but complex for small enterprises. It requires extensive customization and has challenging navigation. Despite these, it offers full platform control, although licensing management can be difficult. |
| IT Service Delivery at Abcl | 2.5 | We used BMC Remedy for ticket management, benefiting from its ITIL-aligned automation and orchestration. While effective, it lacks features compared to the newer BMC Helix, which offers advanced analytics, AI-based rules, and improved service operations integration. |
| Country Manager at Hatfield Christian Church | 4.0 | I found BMC Remedy to be user-friendly with strong integration and scalability, though it needs better network automation and cloud adoption. Pricing and licensing were inflexible. I have experience with HP tools and have also used ServiceNow and BMC. |
| Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees | 3.0 | In my experience with BMC Remedy, integration, especially for cloud services, is problematic due to the lack of APIs. Despite a good ROI, technical support is slow. Many users are now transitioning to ServiceNow for ticketing needs. |
| Chief Executive Officer at LeaseWeb | 5.0 | I use BMC Remedy for network management due to its ease of use and customization. It effectively manages infrastructure and incidents, though it could benefit from added analytics and AI. I've tried other solutions, but prefer BMC Remedy. |
| OSS Expert & Team Lead at Telekom Slovenije | 3.5 | I use BMC Remedy for trouble ticketing and internal services, valuing its best practice processes and incident management console. However, it's less flexible than Jira, making customization complex. Previously, we used a custom solution, then switched to Remedy. |
