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EdgeVerve AssistEdge RPA Reviews

Vendor: Infosys
3.4 out of 5
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What is EdgeVerve AssistEdge RPA?

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

Get the Robotic Process Automation (RPA) Buyer's Guide and find out what your peers are saying about EdgeVerve AssistEdge RPA, UiPath Platform, Microsoft Power Automate and more!
EdgeVerve AssistEdge RPA is the #27 ranked solution in best RPA tools. PeerSpot users give EdgeVerve AssistEdge RPA an average rating of 6.8 out of 10. EdgeVerve AssistEdge RPA is most commonly compared to UiPath Platform: EdgeVerve AssistEdge RPA vs UiPath Platform. EdgeVerve AssistEdge RPA is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 17% of all views.
Buyer's Guide
Robotic Process Automation (RPA)
August 2025
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Helped 866,218 peers since 2012

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EdgeVerve AssistEdge RPA mindshare

As of August 2025, the mindshare of EdgeVerve AssistEdge RPA in the Robotic Process Automation (RPA) category stands at 0.8%, up from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
EdgeVerve AssistEdge RPA0.8%
UiPath Platform19.4%
Microsoft Power Automate18.3%
Other61.5%
Robotic Process Automation (RPA)
 
 
Key learnings from peers

Valuable Features

Users value EdgeVerve AssistEdge RPA for its ease of use, quick adaptation, and simple integration with databases and frameworks. The intuitive UI/UX aids fast onboarding. It supports automation of emails, Excel, and web applications. Users appreciate its role-based model for better tracking and SAP connectors. It enhances operations by unifying legacy systems into a shared user interface, enabling seamless background data retrieval and process automation.
  • "EdgeVerve AssistEdge RPA is more affordable than UiPath."
  • "The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX."
  • "The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

Room for Improvement

EdgeVerve AssistEdge RPA could enhance integration with third-party tools such as Python, incorporate AI capabilities like machine learning and natural language processing, and improve ease of new automation implementation. More in-built activities and a native queue system are needed. Handling varied data formats, including scanned PDFs, and improving scalability are areas for growth. Users find the dependency on hard coding challenging, as it complicates updates and requires specific skillsets.
  • "We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."
  • "We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."
  • "There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

Pricing

  • "EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

Popular Use Cases

Organizations primarily use EdgeVerve AssistEdge RPA for automating business processes similar to UiPath or Blue Prism. Common applications include web automation, developing custom UIs for contact centers, data scraping, and enhancing efficiency in industries like finance, banking, supply chain, insurance, healthcare, and retail. It supports automating payment-related tasks, processing applications, and comparing data. It is also used for desktop automation and increasing contact center efficiency.

Service and Support

User feedback indicates support could improve. A community forum is lacking for questions and peer assistance. Some users give support an eight out of 10, noting constraints due to budget. As partners with Jira access, they receive 24/7 assistance but some raised concerns about issues with new processes. Others have not contacted support, so shared opinions are limited.

Deployment

EdgeVerve AssistEdge RPA's initial setup is usually straightforward for web tasks and repetitive actions but more complex with multiple inputs like Excel or PDFs. Deployment typically takes one to two days if there are no additional dependencies, up to three to four days otherwise. Users find development easy and deployment quickly approved post-testing. Some experienced long delays, especially with custom UI builds, impacting their overall deployment timeline and costs.

Scalability

EdgeVerve AssistEdge RPA is highly scalable. Users have noted its capability to support various team sizes, from small teams to larger groups. However, the cost structure can be a challenge due to per user licensing, affecting budget considerations during expansions like third-party collaborations. Despite this, it has been effectively integrated by multiple users, with some even rating its scalability quite high, highlighting its potential for diverse operational scales.

Stability

EdgeVerve AssistEdge RPA is considered mostly stable, with an average rating of seven out of ten. Some issues are attributed to communication gaps within organizations rather than the tool itself. Users mention encountering bugs and note that changes in legacy systems affect performance. It's perceived as 70 percent stable by some, while others suggest that stability challenges arise from external system changes rather than inherent defects.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Robotic Process Automation (RPA) Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Educational Organization
17%
Manufacturing Company
17%
Computer Software Company
12%
Financial Services Firm
9%
Media Company
6%
Insurance Company
6%
Performing Arts
5%
Retailer
4%
Energy/Utilities Company
4%
Transportation Company
3%
Recreational Facilities/Services Company
3%
University
3%
Consumer Goods Company
2%
Outsourcing Company
2%
Pharma/Biotech Company
2%
Real Estate/Law Firm
2%
Renewables & Environment Company
1%
Non Profit
1%
Logistics Company
1%
Healthcare Company
1%
Government
1%
Wholesaler/Distributor
1%

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Learn more about EdgeVerve AssistEdge RPA

EdgeVerve AssistEdge RPA was previously known as AssistEdge RPA.

EdgeVerve AssistEdge RPA customers

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

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Product Categories

Product Categories
Robotic Process Automation (RPA)

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EdgeVerve AssistEdge RPA Reviews Summary
Author infoRatingReview Summary
Corporate Development Specialist at a tech vendor with 10,001+ employees3.5We find EdgeVerve AssistEdge RPA versatile for industries like finance and healthcare, thanks to its user-friendly UI/UX. While no improvements are currently identified, it's more affordable compared to UiPath, despite never recommending its use to clients.
Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees3.0AssistEdge was used to streamline contact center operations by integrating legacy systems into one UI layer. While it improved efficiency, implementing new automations was challenging, requiring specialized skills. Despite customization options, it lacked industry-wide prevalence compared to alternatives.
Technical Architect at Wipro Limited3.5I use EdgeVerve AssistEdge RPA for automating tasks like payments in various sectors. Its ability to capture elements in web applications and SAP connectors stands out. However, it needs improvement in handling complex data formats and scalability.
Python Developer and Automation at Ionxgen3.5I use EdgeVerve AssistEdge RPA primarily for web scraping and data processing, appreciating its ease of use and integration capabilities. However, it lacks diverse activities, especially for PDFs, requiring the creation of custom packages for more functionality.
Executive RPA Developer at a tech services company with 10,001+ employees3.5I use EdgeVerve AssistEdge RPA for web automation. It employs a role-based model for task management, but lacks a drag-and-drop function, an in-built queue system, and a framework, necessitating RabbitMQ for queuing.
Investor at a computer software company with 51-200 employees3.5No summary available