EdgeVerve AssistEdge RPA pros and cons

Name: EdgeVerve AssistEdge RPA
Brand: Infosys
Rating: 3.4 (6 reviews)

Vendor: Infosys

3.4 out of 5

6 reviews
66% willing to recommend

Leave a review

Pros & Cons summary

EdgeVerve AssistEdge RPA excels in email and XL automation, integrating seamlessly with multiple systems. It utilizes a role-based model for efficient user activity tracking and facilitates easy element capture, especially for web and SAP automation. The tool is user-friendly, becoming familiar in two to three weeks, and more affordable than UiPath. However, it lacks third-party integration, relies heavily on hard coding, uses RabbitMQ instead of a built-in queue system, and offers limited PDF functionalities.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Get the category report

Prominent pros & cons

PROS

AssistEdge provides effective email and XL automation.

It integrates multiple systems into a single shared UI, streamlining data retrieval through automation.

AssistEdge follows a role-based working model, enabling efficient tracking of system activities.

Users appreciate the ease of capturing elements when automating web-based applications and the beneficial SAP connectors.

AssistEdge is more affordable compared to competitors like UiPath.

CONS

Lacks integration with third-party tools.

AssistEdge isn't as simple as others like Blue Prism, requiring extensive hard coding rather than drag-and-drop configuration.

Does not include an in-built queue system, requiring the use of RabbitMQ, and lacks a framework.

There are fewer activities compared to other tools, and no custom activities are available.

Documentation handling, especially with diverse data formats like scanned PDFs, needs significant improvement.

EdgeVerve AssistEdge RPA Pros review quotes

Murali Sunkara

Investor at a computer software company with 51-200 employees

Feb 24, 2021

Good email automation and XL automation.

Read full review

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

Jan 3, 2023

AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer

Read full review

Yuvashree K

Executive RPA Developer at a tech services company with 10,001+ employees

Oct 3, 2023

The tool follows a role-based working model to create things. It helps to track what others are doing with the system.

Read full review

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Download Free Report

Find out what your peers are saying about Infosys, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: December 2025.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

Mahesh-Choudhari

Technical Architect at Wipro Limited

Apr 25, 2024

The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial.

Read full review

Devraj Annaladasu

Python Developer and Automation at Ionxgen

May 17, 2024

The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it.

Read full review

reviewer2728704

Corporate Development Specialist at a tech vendor with 10,001+ employees

Jun 24, 2025

The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX.

Read full review

EdgeVerve AssistEdge RPA Cons review quotes

Murali Sunkara

Investor at a computer software company with 51-200 employees

Feb 24, 2021

Lacks integration with third party tools.

Read full review

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

Jan 3, 2023

AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

Read full review

Yuvashree K

Executive RPA Developer at a tech services company with 10,001+ employees

Oct 3, 2023

The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework.

Read full review

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Download Free Report

Find out what your peers are saying about Infosys, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: December 2025.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

Mahesh-Choudhari

Technical Architect at Wipro Limited

Apr 25, 2024

In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects.

Read full review

Devraj Annaladasu

Python Developer and Automation at Ionxgen

May 17, 2024

There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities.

Read full review

reviewer2728704

Corporate Development Specialist at a tech vendor with 10,001+ employees

Jun 24, 2025

We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA.

Read full review