IBM Robotic Process Automation offers intuitive drag-and-drop features and strong integration with Watson, enhancing document analysis insights. It automates routine tasks, effectively boosting workflow efficiency and user productivity. Ideal for hybrid cloud environments, setup is straightforward and error-free.
| Product | Mindshare (%) |
|---|---|
| IBM Robotic Process Automation (RPA) | 2.1% |
| UiPath Platform | 10.8% |
| Microsoft Power Automate | 7.3% |
| Other | 79.8% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Robotic Process Automation (RPA) | May 8, 2026 | Download |
| Product | Reviews, tips, and advice from real users | May 8, 2026 | Download |
| Comparison | IBM Robotic Process Automation (RPA) vs UiPath Platform | May 8, 2026 | Download |
| Comparison | IBM Robotic Process Automation (RPA) vs Automation Anywhere | May 8, 2026 | Download |
| Comparison | IBM Robotic Process Automation (RPA) vs Microsoft Power Automate | May 8, 2026 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| UiPath Platform | 4.4 | 10.8% | 98% | 917 interviewsAdd to research |
| Automation Anywhere | 4.2 | 5.8% | 96% | 625 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 2 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 82 |
| Midsize Enterprise | 50 |
| Large Enterprise | 59 |
Designed to reduce coding requirements, IBM Robotic Process Automation integrates with Watson to provide valuable insights from document analysis. It's popular for automating routine tasks to enhance workflow efficiency. Users can effortlessly automate processes, benefit from cost reductions, and enjoy increased productivity without encountering errors. It seamlessly integrates with hybrid clouds while offering robust analytics through advanced dashboards. While some users suggest improvements in scheduling, integration with non-IBM systems, and AI features, the system remains a strong performer with opportunities for evolution in cost management and support documentation.
What features should be considered?IBM Robotic Process Automation is frequently deployed in finance, IT, banking, and hospitality sectors to automate financial tasks like payments and accounts processing. It's also invaluable in customer service for automating call center operations and onboarding procedures, streamlining activities in diverse industries to enhance operational efficiency.
IBM Robotic Process Automation (RPA) was previously known as IBM RPA.
The Hanover Insurance Group
| Author info | Rating | Review Summary |
|---|---|---|
| Business Solutions Manager at valleysoft | 3.5 | My customers mainly use IBM Robotic Process Automation (RPA) in banking, particularly for KYC. Its dashboard is highly valuable, and it's easily integrated with Cloud Pak for Business Automation, yielding great ROI due to lower costs. |
| executive procurement technology at a insurance company with 11-50 employees | 4.0 | We use IBM Robotic Process Automation to automate dunning reports, benefiting from its one-time setup and reliable performance. The automation ensures timely customer notifications, promoting prompt payments. However, pricing is an area for improvement. We started directly with IBM RPA. |
| Chief Operating Officer at Anyrobotics RPA Experts | 4.5 | I use IBM Robotic Process Automation for complex corporate processes, appreciating its ease of use and smart AI tools without extra cost. However, connecting with non-IBM systems needs more flexibility. ROI for medium projects takes six to eight months. |
| Consultant at Universidade Federal Fluminense | 4.0 | I used IBM Robotic Process Automation in a medical services company for accounting and payments. It’s user-friendly with drag-and-drop features, but it’s costly in Brazil, requires technological understanding, and has limited integrations with other systems. |
| Senior Engineer at MIT ESP | 3.5 | I use IBM RPA with AS/400 and FileNet for banking and workflow automation, finding its database connectivity and terminal connection valuable. However, I face limitations with inbuilt activities and reliability issues in deployment and scheduling. |
| Senior RPA Developer at Valleysoft | 5.0 | I find IBM Robotic Process Automation efficient for automating tasks, drastically improving speed, saving time, and offering valuable low-code features. My key suggestion is to add system roles for enhanced access control and security. |
| Ibm B PM Developer at a computer software company with 51-200 employees | 4.5 | I use IBM RPA to enhance communication in our call center connected to banks. It accelerates work through its powerful site automation and robust community support. However, IBM needs to improve support response time and concurrent user functionality. |
| IT specialist at a educational organization with 5,001-10,000 employees | 4.5 | I primarily use IBM Robotic Process Automation for regression testing, monitoring, and cover cancellation. The total cost of ownership is its most valuable feature, but I believe that efficiency and the Surface Level Agreement could be improved. |
