LogMeIn Rescue offers remote IT support with features like remote access, unattended access, and file transfer, ensuring efficient problem-solving. Its compatibility with diverse systems makes it a valuable tool for IT professionals.
| Product | Mindshare (%) |
|---|---|
| LogMeIn Rescue | 2.3% |
| TeamViewer | 8.6% |
| Microsoft Intune | 7.1% |
| Other | 82.0% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Remote Access | May 9, 2026 | Download |
| Product | Reviews, tips, and advice from real users | May 9, 2026 | Download |
| Comparison | LogMeIn Rescue vs TeamViewer | May 9, 2026 | Download |
| Comparison | LogMeIn Rescue vs Microsoft Intune | May 9, 2026 | Download |
| Comparison | LogMeIn Rescue vs Microsoft Remote Desktop Services | May 9, 2026 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Microsoft Intune | 4.1 | 7.1% | 95% | 355 interviewsAdd to research |
| Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) | 4.2 | 5.2% | 93% | 128 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 25 |
| Large Enterprise | 82 |
Renowned for its ease of use, speed, and broad compatibility, LogMeIn Rescue allows technicians to manage PCs through firewalls, view event logs, and offer live support unobtrusively. Its simplicity and reliability make it essential for remote IT support, although it faces challenges with mobile integration and system crashes, especially on Mac. Users have noticed outdated interfaces and limited iOS support, emphasizing a need for better iPad and iPhone functionality. Integration with other LogMeIn products is lacking, with frequent updates adding to user concerns.
What are LogMeIn Rescue's key features?LogMeIn Rescue is widely implemented in IT support, manufacturing, and healthcare. Technicians remotely access workstations, servers, and mobile devices to troubleshoot, update, and provide training. This approach enhances efficiency and decreases the necessity for on-site visits, supporting immediate and routine tasks.
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
| Author info | Rating | Review Summary |
|---|---|---|
| Regional Partner Manager - India at To be determined Company | 5.0 | I rate LogMeIn Rescue 10/10. It’s an excellent, stable, and scalable SaaS solution with great support, though Linux support is limited. It’s a reliable, plug-and-play choice, despite potential cost. |
| Director Consulting Services at LTIMINDTREE | 4.5 | I find LogMeIn Rescue valuable for remote solutions, although the pricing could be improved. I haven't used or considered other solutions, and there's no specific cloud provider mentioned. My focus is on its remote access capabilities. |
| Vice President at a tech vendor with 11-50 employees | 4.0 | I find LogMeIn Rescue highly reliable for client support, significantly improving efficiency and satisfaction. However, it's overpriced, lacks modern features, and needs better integration, reporting, and mobile support. The client app's update process is also problematic. |
| VP at Step 1 Software | 5.0 | LogMeIn Rescue is critical for my quick, secure remote support, significantly reducing labor and boosting customer satisfaction. Its reliability and ease of use were vital during COVID. My main suggestion is combining it with Central for a more integrated solution. |
| President/CEO at Microwize Technology, Inc. | 4.5 | I found LogMeIn Rescue excellent for global support, boosting satisfaction and productivity. Despite great features and stability, I faced significant billing and customer service issues, and its high price is a major drawback, prompting alternatives. |
| Net Admin at a translation and localization position with 51-200 employees | 4.0 | I use this remote desktop support platform for its ease of setup, use, and scalability, finding it a significant improvement for supporting multiple users. However, I find its network browsing limited and technical support needs improvement. |
| IT Manager at a retailer with 51-200 employees | 4.0 | I find this solution easy and efficient, drastically reducing user downtime through remote support. It's great for seeing iOS devices, though I wish for full control during those sessions and LogMeIn integration. |
| President/CEO at Microwize Technology, Inc. | 5.0 | I highly recommend LogMeIn Rescue for its excellent compatibility and collaboration features, despite its high cost. It's very stable and efficient, though the Mac agent frequently crashes and needs improvement, which is my main concern. |
