ManageEngine IT Asset Management Reviews

Name: ManageEngine IT Asset Management
Brand: ManageEngine
Rating: 4.4 (8 reviews)

4.4 out of 5

8 reviews
100% willing to recommend

481 followers

What is ManageEngine IT Asset Management?

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

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ManageEngine IT Asset Management is the #5 ranked solution in top License Management solutions and #8 ranked solution in top IT Asset Management solutions. PeerSpot users give ManageEngine IT Asset Management an average rating of 8.8 out of 10. ManageEngine IT Asset Management is most commonly compared to ServiceNow: ManageEngine IT Asset Management vs ServiceNow. ManageEngine IT Asset Management is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 11% of all views.

Buyer's Guide

ManageEngine IT Asset Management

May 2025

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Featured ManageEngine IT Asset Management reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Anil Rao

Vice President Delivery & Operations at Rezilyens

We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

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Chandra Pogaru

Technical Consultant at alnafitha IT

I predominantly use ManageEngine OpManager for network monitoring. Starting from my switches, firewalls, routers, and so on, the main use case is to ensure continuous monitoring of network devices. It provides unified console access, offering live performance metrics and granular details, including…

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ManageEngine IT Asset Management mindshare

Product category:

As of May 2025, the mindshare of ManageEngine IT Asset Management in the IT Asset Management category stands at 6.9%, up from 3.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerResearch reports based on ManageEngine IT Asset Management reviews

Type	Title	Date
Category	IT Asset Management	May 20, 2025	Download
Product	Reviews, tips, and advice from real users	May 20, 2025	Download
Comparison	ManageEngine IT Asset Management vs ServiceNow	May 20, 2025	Download
Comparison	ManageEngine IT Asset Management vs BMC Helix Discovery	May 20, 2025	Download
Comparison	ManageEngine IT Asset Management vs BMC Remedy	May 20, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.3	21.8%	92%	219 interviews Add to research
Qualys VMDR	4.2	3.6%	94%	93 interviews Add to research

Valuable Features

Auto-discovery, MDM, patch management, and deployment are appreciated by users. Integration with finance systems aids in depreciation, invoicing, and license tracking. Asset management templates enhance tracking and visibility, integrating seamlessly with service desks. The system automates monitoring, minimizes adjustments, and supports users with real-time insights. Help desk features streamline organizational tasks, while inventory and reporting capabilities ensure accurate IT asset information. Customers benefit from proactive planning and scalability, enhancing IT management efficiency.

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

Room for Improvement

ManageEngine IT Asset Management needs improvements in managing non-discoverable assets within a warehouse setup, enhancing the change management tool's user-friendliness, and offering faster responses. Adding AI for automated lifecycle management, premium licenses for all suites, and features like barcode scanning and automated international asset location updates are beneficial. A digital guide for newcomers and flexible remote reporting is suggested for a better user experience.

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

Pricing

ManageEngine IT Asset Management has a reasonable and competitive pricing model, often described as affordable with no hidden charges. Users pay approximately $10,000 to $11,000 annually for 5,000 licenses, making it accessible for enterprises. Licensing is based on the number of nodes, and the pricing is publicly available for transparency. Some companies may request and receive discounts, with support included in the cost, appealing to businesses seeking an all-inclusive solution.

"Its price is reasonable, but I wish it was lower."

Popular Use Cases

Companies primarily use ManageEngine IT Asset Management for warranty period management, license expiration tracking, enterprise OS patches, and asset visibility linked with service desks. It tracks IT certification, provides continuous network monitoring for devices like firewalls and switches, and offers live performance metrics. Organizations appreciate its automation and asset tracking features that allow them to enter details like plan, size, and software information for efficient management.

Service and Support

Technical support is generally deemed good, with some users finding it satisfactory and others rating it highly. Some feedback indicates a need for faster response times, with occasional delays of a day or two, but usual response is expected within three hours. Online support is considered superior to partner support. While there are cases of service-related issues, feedback integration and resolution are appreciated. Users rate support typically between seven to eight out of ten.

Deployment

Users found ManageEngine IT Asset Management's initial setup straightforward and easy. Many highlighted that installation was simplified by clear instructions and a single agent managing endpoint tasks. Compared to Service Desk Plus, it was noted as easier. The process took about a week for completion, with seamless execution of the installation file and configuration of agents. Installation can be done efficiently by following on-screen prompts, providing a commendable setup experience.

Scalability

In an on-prem environment, ManageEngine IT Asset Management faces potential scalability challenges, especially as databases expand. Some users consider cloud migration for improved scalability. Most testers experience reliable scalability, rating it highly. It efficiently handles a high volume of tickets, with adaptability across various sites. Organizations generally rate its scalability between nine and ten out of ten, indicating strong satisfaction with its capacity to grow alongside expanding requirements.

Stability

ManageEngine IT Asset Management is considered very stable, with many rating it nine out of ten. Users mention occasional operational issues such as agent reporting and instability during upgrades. IT complications like fraud blocking or service-related challenges are noted, although constructive solutions are provided. Many regard the ITSM tool within ManageEngine as exceptionally stable among its offerings.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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