N-able N-sight Remote Monitoring & Management Reviews

I offer remote support for customers through both remote and on-site services. It's a hybrid approach, and the tools that I use to monitor their systems are all included within the RMM application.

The best feature in N-able N-sight Remote Monitoring & Management is the ease of use because I can remote into any machine that's under management without having to drive out to the customer all the time.

It helps to reduce workflows because I can create scripts that I can automate, so I don't have to have many people working for me.

It helps to reduce incident response times because it's a combination of tools that logs incidents to the PSA, creates tickets, and allows us to manage incidents all in one for an MSP.

It does improve service delivery because we can see what's wrong with certain devices before even the customer has a problem, allowing us to remedy it with the necessary tools.

I haven't seen any areas for improvement yet.

I'm not sure if they've added AI to their system, which could be beneficial.

AI could be applicable in the product to check server issues, find solutions, log tickets, fix problems, and close tickets automatically, which would be great.

I have used it a while back, but I have only started using it again, totaling more than five years of experience.

I haven't had any stability issues or complaints from clients about glitches or latency problems.

It's affordable, and I have no problem with the cost; the top tiers are affordable for managing about 500 to 1,000 devices.

I am happy with the technical support from SolarWinds regarding the product.

I would rate the support as very good, giving it a 10.

Positive

I have worked with the solution from Kaseya.

When comparing N-able N-sight Remote Monitoring & Management to Kaseya, they do pretty much the same; however, I prefer N-able N-sight Remote Monitoring & Management over Kaseya because the user interface is easier to navigate.

In the long run, it saves clients time and money because their systems are up, allowing us to react much quicker than before, saving us time and money, as well as fuel.

I work with N-central and N-sight Remote Monitoring & Management.

I am a service provider with SolarWinds.

The RMM's patch management feature minimizes downtime by automating the process, allowing patches to run at a certain time, thus reducing the workload of updating or doing patch management on a particular client to just applying the policy.

I use both N-central and N-sight Remote Monitoring & Management.

It includes built-in customizable alerts and reporting capability.

I have not seen anything that I would consider a disadvantage.

I rate N-able N-sight Remote Monitoring & Management a 10 out of 10.

N-sight RMM enables us to monitor, automate, and secure client environments with comprehensive IT management tools

N-sight RMM delivers comprehensive visibility into your clients' infrastructure, outperforming competitors by supporting multiple platforms such as Windows and Linux. Our custom-designed agent streamlines network discovery, eliminating the need for manual device checks. With its easy deployment across a small address range, N-sight automatically identifies all networks at the client site and deploys the agent efficiently.

The solution integrates various monitoring mechanisms, allowing us to manage hardware and software status, track assets, and configure custom scripts in conjunction with Active Directory. It also supports web protection and desktop encryption, all manageable from a unified dashboard.

For clients utilizing cloud services, web filtering, or WebProtect, N-sight enables rapid deployment of web protection and antivirus software across thousands of devices. Its multi-tenant design is ideal for MSPs, providing separate dashboards for each customer and enabling client access to manage their own environments.

N-sight RMM is essential for effective resource management. Clients appreciate the platform's ability to simplify operations, including dashboard access, asset tracking, report generation, and help desk support. The integration with N-able Data Protection allows us to manage and monitor jobs through the N-sight dashboard, streamlining daily operations.

Additionally, N-sight offers patch management and remote access capabilities. When discussing our services with clients, we highlight the benefits of our comprehensive dashboard for device control and visibility. This includes patch management, scheduling, and approval of updates, as well as endpoint security configurations. By including these features in our managed services, clients benefit from a full spectrum of IT management solutions tailored to their needs.

N-able N-sight Remote Monitoring & Management currently lacks direct support for monitoring VMware and Hyper-V. However, this feature is available in N-able Central.

Additionally, while N-sight offers Mobile Device Manager (MDM) for Apple iOS devices, it does not extend this functionality to Android devices.

I have been using N-sight for one and a half years.

We didn't face service down issues. The tool is very stable and fast. This platform saves a lot of time.

The tool is easy to scale.

The initial setup of N-able N-sight is straightforward and efficient. You can deploy the agent on hundreds of devices within minutes, and we rarely encounter critical issues during installation

N-able N-sight makes management exceptionally straightforward. It allows me to oversee all clients, view alerts, and receive notifications effortlessly. Deployment and remote control are seamless, enabling prompt action when needed. This tool has significantly reduced both the cost and effort for our engineers. With N-sight, we can respond to customer support cases and incidents much faster. For instance, when monitoring servers, N-sight provides all the information needed to quickly troubleshoot issues. Previously, identifying problems could take hours; now, N-sight delivers the necessary details to resolve issues efficiently.

The pricing for N-able N-sight is straightforward, based on a per-node model where a node represents each device you wish to monitor with the agent. It is neither particularly cheap nor expensive, falling within the average range for similar products.

On a scale from one to ten, where one represents very affordable and ten represents very expensive, I would rate the product’s pricing as a four.

I highly recommend N-able N-sight for its ease of deployment and unique capabilities that set it apart from other solutions. It significantly reduces time, effort, and costs while delivering exceptional value to our customers. The platform excels with features like real-time monitoring, detailed reporting, and efficient issue resolution, all within a user-friendly interface. Its ability to create separate client environments and grant specific permissions to engineers adds valuable flexibility, making it an ideal choice for MSPs looking to streamline operations and enhance service delivery.

Overall, I would rate N-able N-sight a ten out of ten.

I'm working for an IT MSP, so I have clients for whom I've deployed the N-able N-sight Remote Monitoring & Management probe to monitor client infrastructures, such as servers, switches, firewalls, routers, and all of the internet connections. Apart from that, I'm also using N-able N-sight Remote Monitoring & Management for remote connectivity into the client PCs and servers through the Take Control option, so basically, the solution is for remote monitoring and management.

I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can monitor a device in terms of its RAM, CPU, etc. You can also monitor the connectivity through N-able N-sight Remote Monitoring & Management, and you can also check whether a device is down or up through the solution.

I also like that you can monitor Windows servers, Linux servers, printers, network devices, and virtualization servers such as VMware and Hyper-V using N-able N-sight Remote Monitoring & Management. You can also monitor disk utilization, HTTPS, whether an SSL certificate is valid or expired, etc., through the solution. 

Apart from monitoring, I also find patch management as one of the most valuable features of N-able N-sight Remote Monitoring & Management. You can use it for Windows updates, as a patch management example.

You can even manage and monitor servers and backup services via N-able N-sight Remote Monitoring & Management, so whenever there's a backup failure or issue, you'll receive alerts from the solution, as long as it's configured as a Windows service, so you can even do a lot of preventive maintenance activities with the help of N-able N-sight Remote Monitoring & Management.

The solution is one of the best RMM solutions I've used so far. It's user-friendly, and it's pretty easy to use because you only need one interface where you can do a lot of activities. As a technician, I'm always concerned with time because if I have to troubleshoot an issue or a major incident, if I have to jump into two or three systems and open a few tabs on those systems, it'll be very hectic, especially if I have to switch between each step to see what's going on. In N-able N-sight Remote Monitoring & Management, it's pretty easy to do because I have one interface and one tab where I can do a lot of processes and activities.

What could be improved in N-able N-sight Remote Monitoring & Management is the reporting, in particular, the reporting interface and the report generation method. Currently, I don't find it easy to run reports on the solution. Every time, if I want a report on a Windows vulnerability because a client requested that report, I find the process difficult. For example, out of one hundred PCs, I need to get a report on how many PCs have not been updated to a specific patch level. I need to give that report to the CTO or CEO of a particular client organization, and as running the report on N-able N-sight Remote Monitoring & Management isn't easy, sometimes, that makes me doubt the validity of the generated report as well. It depends on each case because I do find some reports to be genuine and 100% correct, but most of the time, I have to ask for help from other engineers, and even collaborating with another engineer to run reports isn't that easy, so reporting needs improvement in N-able N-sight Remote Monitoring & Management.

Another room for improvement in the solution is patch management.

The user-friendliness of the Take Control feature in N-able N-sight Remote Monitoring & Management also needs improvement, particularly when it's used on multiple computers or displays. Switching between displays isn't as user-friendly on the technician side, so that could be improved by letting you see all displays or monitors all at once, or on a single display, rather than needing to switch from one display to another.

As Take Control is on a Windows agent, or running on a client-end device, that feature of N-able N-sight Remote Monitoring & Management could be improved as well.

An additional feature I'd like to see in the next release of the solution is a mobile application, though I'm not familiar if that's already available. As an IT MSP, sometimes I have on-call jobs, and I don't always want to look at the mailbox to see if there's any alert triggered from the devices. If N-able N-sight Remote Monitoring & Management has a mobile application that would allow my team to get push notifications whenever there's downtime or issues, then that would make the solution more reliable. I'd like to get an alert that would pop up from my mobile device, so it would be pretty easy to keep an eye on alerts, and I won't have to check my inbox every time.

In my current workplace, I've used N-able N-sight Remote Monitoring & Management for almost two years, but overall, my experience with it is more than three years.

N-able N-sight Remote Monitoring & Management is a stable solution.

N-able N-sight Remote Monitoring & Management is a scalable solution and it's pretty easy to scale, but that would still depend on your license count. My organization has Essential and Professional licenses, so my team uses those two licenses based on requirements. Whatever device my team needs to deeply monitor, the Take Control feature will be used on that device, and it's the Professional license that's applied to it. For other devices, the Essential license is used. Day by day, when onboarding new customers, I add those customers to N-able N-sight Remote Monitoring & Management, so I can say that it's scalable.

I've never reached out to the N-able N-sight Remote Monitoring & Management technical support team.

I've used a lot of RMM platforms in my career such as Kaseya RMM, Datto RMM, and ManageEngine RMM, but my favorite is N-able N-sight Remote Monitoring & Management. It's the number one RMM solution for me because it has a lot of features. It has a lot of management tools that you can access on a single interface. If I log into N-able N-sight Remote Monitoring & Management, I can go to any device by browsing through my list of customers, selecting a customer name, then from there, I can go to all of that customer's devices, servers, workstations, ESXI host, etc. Apart from that, I can manage an activity through the N-able N-sight Remote Monitoring & Management environment in case a user account is locked, so I don't have to jump into the Active Directory server every time, nor do I need to go to the domain controller, just so I can unlock or reset the password. N-able N-sight Remote Monitoring & Management is especially helpful if you want to take action without user interaction or without making any disturbance to the client during business hours. There are a lot of options that you can run silently through the solution, such as running scripts, doing activities on the command prompt, etc.

N-able N-sight Remote Monitoring & Management has already been configured when I joined the organization, but I onboard new customers on it, and it isn't as complicated. It's pretty simple, but that usually depends on the customer. For example, if I'm onboarding a customer with fifty end users and fifty laptops, and there isn't any server, only firewalls and switches, I don't deploy a probe in that client environment.

What I do is monitor the network, peripherals, and network equipment through the N-able N-sight Remote Monitoring & Management within my organization. I also monitor the rest of the user PCs, and fifty laptops, then I install the N-able N-sight Remote Monitoring & Management Windows agent into the laptops for monitoring and remote connectivity. It's pretty simple, but if I'm doing the deployment for a large organization that has one hundred servers, I have to install a probe, but there's an awesome network discovery feature in N-able N-sight Remote Monitoring & Management so you can easily discover most of the devices and make your required arrangement. As long as you've opened all the ports and traffic between your firewall and other zones such as the DMZ, LAN, etc., then onboarding N-able N-sight Remote Monitoring & Management for large organizations is much easier.

As I'm not part of the procurement team and because I'm 100% technical, I'm not that familiar with the costs associated with N-able N-sight Remote Monitoring & Management, but I can say that in my location, particularly here in Sri Lanka, it's more expensive than other RMM solutions. I'm working for an Australian IT MSP, and over there, the solution isn't as expensive, but where I'm located, it is, so this is the reason why sometimes, clients don't go with N-able N-sight Remote Monitoring & Management. Licensing cost is also the reason why my organization is looking into Kaseya RMM. My current organization merged with another organization that's using both Kaseya RMM and Connectwise.

My company is a partner of N-able N-sight Remote Monitoring & Management, but it isn't a reseller of the solution.

My advice to anyone looking into implementing N-able N-sight Remote Monitoring & Management is that costs aside if you're looking for a better monitoring platform, and if you want better service for your clients as an IT-managed service provider, then go with N-able N-sight Remote Monitoring & Management. I have NOC clients who 100% rely on N-able N-sight Remote Monitoring & Management. My NOC clients don't have any other network monitoring tool. My clients always depend on this solution because the alerts triggered by N-able N-sight Remote Monitoring & Management are what they trust and want to look into. So far, my team has never come across any major incident happening because of false negative alerts. This solution always does a very good job. You'll see many other RMM platforms in the market, but if you want to rely on only one platform that allows you to do or take care of many activities, then N-able N-sight Remote Monitoring & Management is the one for you. You can give service assurance to your customers in terms of doing a better job with protecting and monitoring devices, with no downtime, as well as streamline IT processes and infrastructure through N-able N-sight Remote Monitoring & Management.

I'm rating the solution as ten out of ten. I'm giving it a perfect score because it's able to meet all requirements, such as disk monitoring, Windows services monitoring, etc. As an IT MSP, my organization has some requirements that the solution can meet. For example, if there's a Cisco switch, and I need to monitor all twenty-four ports and cooling fans, including any other requirements, I can fulfill all on N-able N-sight Remote Monitoring & Management. The solution is okay, 100%, and my organization has no regrets about it so far.

We use RMM for patch management and deploying scripts. We're doing a hybrid deployment because we've still got the regional office functioning at full capacity. About 65 to 70 percent of national staff is at the head office, and there are two regional offices respectively located in Cape Town and Durban. We've closed all four satellite offices. The company is looking to make this a permanent setup, where we will be working from home from now on.

The company is going through a restructuring, and we're about 80 percent finished with this project so far, but we've completed the RMM  rollout. We had to eliminate some stuff from Microsoft regarding the the Active Directory environment. The ultimate goal is to move away from Active Directory. Active Directory will be phased out and everything will be going through N-Central. 

RMM has helped us transition to a work-from-home environment. Our ultimate aim is to close more corporate offices. We have closed four offices and this policy benefited the staff and HR department. RMM gives us full control of security and patch management for those remote systems. 

Patch management is the most significant factor for all infrastructure security at present. It gives us insight into the laptops or devices outside the corporate environment, so we can ensure everything's up to date. We started off deploying the patch management environment system at the store level. Still, we have since incorporated more PowerShell scripting, etc., to better manage the devices in ways Microsoft cannot.

The most helpful feature is script deployment because we can create whatever we want to deploy on our devices. This works in a cloud environment, where we previously relied on Active Directory. Since the start of the COVID outbreak, all the staff members began working from home, and most of the people there did not use the VPN to transfer the policies. 

Initially, we were using RMM in our retail environment at 120-plus stores here in South Africa. RMM was a tool to use at those stores for patch management and other things. Once the outbreak began, we started using it for our corporate devices. That was an additional 700 or so devices. It worked like a charm. 

The employees in our corporate environment weren't connected to the VPN. There was no cloud-based solution for them from Microsoft regarding patch management and the way they could connect to work sites by using VPN. 

The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown.

For example, if I'm looking at the overview, it would be nice to see the number of systems running Windows and the version or how the number of devices reporting correctly on a patch management level. I'd like to see a simpler interface and a more versatile reporting structure. We are looking at moving up to N-central now. I'm working with N-able to set up a demo because I see N-central's reporting has a better structure.

I have been using RMM for under four years now.

We haven't had any issues with the application. It's all cloud-based, so we've got a portal interface, and we haven't had any major downtime in the past four years. I know there is regularly scheduled maintenance on the portal, but it hasn't impacted us.

RMM is scalable. You can do what you please with RMM. It has limitless capacity. We've been deploying third-party applications via RMM  to PowerShell scripting and then to an onsite cloud server where the executable files will be stored and deployed. 

That's just an example. We've successfully rolled out BitLocker and others via RMM. You can create whatever you want if you have good PowerShell scripting running.

I've logged some calls about issues. I never had any delays getting anything resolved. I've been happy with the service delivery.

Setup and deployment are quite straightforward. There's nothing unusual about it. Sometimes, there's a slow connection on the device, so the agent takes a while to pull all the services in, but we can typically complete the deployment in 10 to 15 minutes.  

I'm not in charge of the licensing, but I believe RMM's pricing structure is reasonable compared to competitors or the typical Microsoft environment. Their whole idea is to move away from Microsoft because now everything is moving to the cloud. Microsoft has Azure cloud-based solutions, but you can't compare them to what RMM does for the same amount. We are getting value for the money in that regard.

We've been using it for four years, and that's it, and the company is happy with the purchase. I haven't ever been questioned by senior executives regarding what we are paying for. They see the product working successfully.

Last week, I requested a demo environment to test N-central because they give you a 30-day demo. I need to see the features there. I'm interested in the upper creation control policies. Currently, we have an environment where some devices have full admin privileges and all laptops have local admin rights. I don't know why, but that was a policy when I joined the company.

We've got staff installing software that is not licensed to us as a company. That's breaching licenses and opening the systems to malware and third-party applications. The reporting structure is also much better. N-central has a bit more functionality that I like, helping us to move away from the Active Directory environment and get fully integrated into the N-able environment.

I rate N-able N-sight Remote Monitoring and Management nine out of 10. I seldom give a 10 out of 10 to any product, but a nine is quite high by our standards.

I would recommend RMM depending on your environment and use case. In the beginning, RMM initially was a perfect fit for us because we had no direct WAN connections with our retail stores. They were all independent LAN networks, and this was the ideal patching solution. Some of our stores were in an urban area where corporate VPN connectivity was limited. 

The typical use case for my clients is that there is no atypical case. I use N-able N-sight Remote Monitoring & Management to have a warning about the state of endpoint and server and also to patch my assets.

The best feature of N-able N-sight Remote Monitoring & Management is alerting.

I have seen time saving as a return on investment, which is measurable.

There is room for improvement in the functional aspects of N-able N-sight Remote Monitoring & Management. For example, it should evaluate the penetration of assets and enhance asset management by adding a score about risk assessment.

I have approximately six months of experience with N-able N-sight Remote Monitoring & Management.

The scalability of N-able N-sight Remote Monitoring & Management is very good, and I would rate it a ten.

The technical support of N-able N-sight Remote Monitoring & Management is very quick and efficient, and I would rate it a nine.

Positive

The initial setup of N-able N-sight Remote Monitoring & Management is not extremely easy. I have some difficulties, and sometimes I need help from support.

I use the remote access feature of N-able N-sight Remote Monitoring & Management, but I don't use the direct tool of N-sight. I use TeamViewer instead.

My relationship with N-able is as an end-user; I work as an MSP and use this solution to manage my customer endpoints.

Regarding the pricing of this tool, I don't have any suggestions. I think the price is good compared with other competitors.

I don't have any piece of advice for people looking into using N-able N-sight Remote Monitoring & Management.

On a scale of one to ten, I rate N-able N-sight Remote Monitoring & Management an eight.

We use the solution in our organization, and we also integrate it into one of our clients in the US. We used it for monitoring initially. We monitor all the computers' updates and specs. We also use remote management.

We've seen a benefit in managing all the computers remotely because we can monitor the problem and modify anything remotely. We can restart something and remotely install any applications that we have. We use that on our servers and know how much downtime a server has, and then check on it. The solution is useful for our technical purposes and process.

The details and the reports they provide are what I like, especially the details for almost the whole computer and the OS type.

I want the service to be improved because the customer support is not that good. I've been talking to them a lot lately. Sometimes there are agents who can solve the solution, and other times there are agents who cannot. I called them this morning, saying, "I have this setting, but I cannot press it and it's whitelisted, so I cannot click it, but I can click it on another computer." Then it will take an hour to phone them, and after that, they say, "I will get back to you" on chat. I could call them again tomorrow, and there will be another agent who will then solve it, and it won't take him or her five minutes to solve it. They need to improve their support. Maybe a lot of their teams are not very good with their products.

They also need to improve their ticketing system. We've been using the ticking system. Additionally, one of our clients sent an email to us, saying they need to improve the graphical user interface. Likewise, their site and cloud backup are very slow-responding.

We've been working with N-able N-sight Remote Monitoring & Management for four years.

There are disconnection issues sometimes. If I check into the dashboard to see if there are disconnection issues, I'll see the device is offline. But if I check, the user is working. Then it shows that the dashboard is offline. We will double-check another endpoint, like Trend Micro, which can help us check the dashboard or if this computer is online. There are some problems we encountered with N-able, where if we pinpoint that a user is switching to another line, it may take 30 minutes for them to update the dashboard. For example, a user might be using a laptop, and there would be a docking station that they connect to over a LAN wire. But if the user switches to WiFi to go to the boardroom for five minutes, the connection on our dashboard will not be enabled, and the agent will not be synchronized in real-time. It takes 30 minutes.

Since it is a SaaS product, N-able N-sight Remote Monitoring & Management is highly scalable. Our organization has three administrators deploying the solution for 200 computers.

I have contacted support about disconnection issues.

The initial setup is simple. You could deploy an agent for that. Once the computer has joined the domain, you can call it remotely using SCCM or Endpoint Manager. It's very easy. We don't need to maintain any hardware because it is Saas.

The solution is not very expensive.

We don't have to maintain the solution because it's SaaS. By comparison, SolarWinds offers some hardware where we can install servers, and then we pay for the software. We don't want our data racks full, so if services can offer SaaS solutions, why not?

We don't have a problem with the dashboard as long as it's connected, but it takes too long to update, so we don't check it in real-time. For that reason, I much prefer the older SolarWinds. Similarly, we use the endpoint manager for that.

The solution is mostly enabled for IT organizations, so I cannot give any advice to users. I rate the solution a five out of ten.

We use two or three different SolarWinds products. We have SolarWinds Backup, and we have RMM. 

We use it for device monitoring and patch management. We have also integrated it with our EDR. I access it and use it for watching my devices and seeing what's running. We also do some patch management through SolarWinds. SolarWinds has a remote control, so I can connect to a computer.

It provides quite a bit of real-time visibility. I can go in and see in real-time the processor use and memory use. It displays a list of the processes running currently and the installed software. It also gives me warranty information. So, I know when things are reaching the end of life.

We have also integrated it with our EDR software, so we can look at it on a summary page. We can look at the things that are being blocked. If somebody is trying to access a website or something that is being blocked, we can go and see exactly what's going on there. We also have some configurations that interact with the computers. In the EDR software, we can set some of the things or turn some of the things off.

I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful.

We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand.

We have been using their backup solution for about three years. We have been using their RMM solution for about four months.

Its stability is good. We haven't had any issues so far with it not being able to get connected. The biggest concern with a cloud solution is if anything happens to the connection, but we haven't had that issue come up.

It is very scalable. It is being used extensively in our company. It is on all of our devices. The agent runs on all of our servers and all of our computers. 

In terms of increasing its usage, we use it as a management and ability tool. There are a couple of us who are interacting with it for accessing the website, connecting, and seeing how things are running. It is restricted to our department because our end-users have no need to go out and look at that information. The information that it is providing is restricted to our department. We have a small three-person IT department, and we're the only ones who really need that type of access. Our users don't have a need to go connect to somebody else's computer to see what's running there or anything like that. So, unless our department grows, I can't see its usage increasing in terms of interacting with the product, but I don't see our department getting much bigger. We might have one or two more people at some point in the future, but it is not going to change a whole lot.

I originally used Spiceworks for some visibility, but there was no real-time visibility. If they were going to improve it, it would be something that can show you what's happening on a computer at the point in time you're looking at it. 

N-able Remote Monitoring & Management connects and gives me a chart of the CPU usage and memory usage. It gives me configuration information about the CPU, memory, and everything that is installed on a computer.

It was easy. It is a cloud solution, so we just connected it to the network. It went out and started pulling information in. There were a few devices for which it didn't. It has got an agent it installs, and the agent didn't install automatically on some of the devices. So, we had to do a manual install on some of the devices. That was the only issue we had when we were setting it up. 

We're a construction company, and a good number of our users work remotely. Their computers are not always connected to the network. They get on it, they do what they need to do, and then they get off. A part of the problem was that they were out on job sites doing construction work, and their computers weren't always connected. That's why the agents didn't get installed.

When we add new devices, we usually manually install the agent on a new device. This way, we don't have to wait for it to show up.

We have a systems management company that we work with. We purchased it through them, and they helped us set it up. It probably took a day.

I haven't paid a whole lot of attention to that since I set it up. It has per-user licensing. If I remember it correctly, it worked out to about $10 a month per user. 

There were no additional costs. It was pretty straightforward and simple.

We didn't have any problems with it other than the issue with agent installation when you've remote users who aren't always connected or don't connect for an extended period of time. We have users whose work doesn't have much to do with running the computer. They use it only for payroll and emails. They log on for 10 minutes at a time, and sometimes, that interferes with patch management and other things. The biggest thing is to try to train your users so that they are logged in for about an hour or so periodically, maybe once a week. If you've got remote users, have them connect and stay connected for a while so that it can go out and do what it is supposed to do. We don't have any issues with our computers that are connected all the time.

I would rate it a nine out of 10 because of the access that it gives me to the information on a real-time basis.

We are IT partners. We use the remote monitoring and management tools of N-able. We have users in different places, so we use the tool to see what they are doing. We also use it to deploy new software and to push updates and patches easily. We use the product to push SentinelOne as an EDR system.

Since the product is user-friendly, we can start using it without a lot of training effort.

The solution makes it very easy to access or take over any device. It's very quick and easy to use. The solution is user-friendly.

The product looks a bit old-fashioned. It looks outdated. The product should improve its UI.

My organization has been using the solution for five years. I got access to the tool at the beginning of this year.

I have had no issues with the tool. I find it to be stable.

The tool is scalable. Our users have almost doubled in size since we started using it. Currently, we have 80 users in the organization.

The initial setup was done by our IT partners.

Our IT partners maintain the solution.

The solution has saved us time. It is very quick and easy to take over a computer. Earlier, I had to run to the back of the building to look at the computer. Right now, I can do it from anywhere. It provides good value for money.

The product is fairly priced.

I use the product to look up devices, take over devices, run some small scripts, or push software. I work with the cloud version of the solution. The solution does its job. It has all the basics. Overall, I rate the product an eight out of ten.

N-able Remote Monitoring & Management is the main product we use for our clients.

The integrated backup and the scripting are good, and we use them the most. The patch management tool and the factor in the add-ons like Passportal are also good.

The SentinelOne integration is not great and can definitely be improved. We would like the ability to restore images to different locations or different outlets, and we can't do that currently.

We have been using this solution for approximately four years. We deploy it on cloud and use it as part of our MSP stack.

We have not had a problem with the stability of this product. However, Passportal has been unstable.

The solution is a little bit better regarding scalability, but when only a couple of people are using it. N-able RMM is a good tool. Currently, only the primary engineers in the organization use it, but we could scale it out to our entire staff if we needed to.

We have had a good experience with technical support and there are no problems.

We previously used LANSurveyor, but we started having issues with it. Nobody could help so we stopped using it.

The initial setup was easy. The onboarding process is pretty decent, and branding issues have been fixed. It works great once you get in it and run it.

The licensing costs depend on the agents, but the platform is $50 a month.

I rate this solution a nine out of ten. It is a good solution, but the SentinelOne integration can definitely be improved.

We use SolarWinds for everything. One of the main reasons we use it is for remote support. We have a desktop workstation added to multiple clients' sites. Whenever any problem happens, we just dial into the client machine via the remote support tool of the RMM. We then log into the client machine and resolve that particular issue. 

We also use the antivirus that is provided along with the RMM setup. The antivirus policy we created depends on the client's requirements. We deploy a particular antivirus on the client site. This tool is the prime use of the current RMM. 

Along with that, we also use patch management tools that actually deploy the patch to all the servers and to the client machine. We use a backup manager so whenever we need any particular server backup or any particular folder, we deploy this particular server instead of the backup, and start the backup for them. 

Because of the pandemic, my clients sometimes don't have anybody online or onsite. So in my case, it has benefited us multiple times where we didn't have anybody online but with this tool, we can actually dial in from any location. Also, at night, if something goes wrong, for example, if a server goes down or any services go down, we just get an alert from SolarWinds. We work on that particular alert and inform the client. The client just approves certain changes and creates a backup script. We have seen multiple times that nobody was there on-site but the next morning clients' work will not be harmed due to the remote monitoring, remote backup, and remote restore solution that we use from RMM.

If you don't have anybody on site but your business runs 24/7, this type of RMM tool will definitely help you out because it gives you 24/7 monitoring.

You can deploy multiple things, install software, upgrade the server, downgrade the server, and restore the backup remotely. With COVID, it is hard to have somebody always on site. This will help us a lot at this particular time. 

It also saves the client's hours for traveling. For example, if you don't have this kind of remote management tool, you need to go onsite and do certain things. With this tool, we can actually tell the client that an issue is for a particular thing. For example, if an entire site is down, we can clearly say that it is an internet-related issue.

The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good.

The automation is also helpful for us. For one of my clients, we see that every two or three days, one or two particular services on one particular server automatically shut down or stop. In that case, we just need to log into the server and start there. We have a predefined script that actually detects the service, digs down, and automatically starts that particular service. That feature is also very helpful.

Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved.

If my client just wants to install office products, I'm not sure that they can remotely deploy all of the desktops with one click. With Kaseya, users needed to click on a script, select the machine, and it will get deployed in multiple machines. 

In my company, I used SolarWinds for around two years. Currently, we have more than 100 servers and more than 400 to 500 clients.

Stability-wise, if you compare it with Kaseya or any other RMM and you compare this RMM, I think it is very good. Their plan is to keep it simple. Rather than giving complex infrastructure where we can do multiple things, but the main aspects are missing, they keep it simple. Every window is the same kind of setup. Whenever you click any window, you'll get the same kind of feeling. You will understand where to click. From a technical support perspective, I feel like due to the simplicity, it will be a long runner.

I haven't used their technical support a lot but when I have, they've been good. Whenever I required any help, I first go online and try certain things myself.

SolarWinds is simple. It's simple to understand for a technical support guy in a screening environment. Whenever we start the product, we know that if you click on something, a server window will open. 

They also improved the backup speed.

The initial setup was straightforward compared to other RMM solutions. It's very straightforward and whatever is required was pre-installed for us.

We initially added four or five clients. It took two to three days for a shared setup on the cloud. It went well for us. They also provided us various setups that we could either do manually or could do it automatically because we have fewer clients online and all the clients are working from home. So we prefer to use automation for the client-side and manually for the site where we have refined resources. We use a mixed approach with an automatic and manual setup.

The deployment required four to five people, two or three people from a remote team, and two or three people from support for a total of four to five. If the client requested an on-site visit, then they install this RMM. In that case, we provided that also. Some clients requested they can do it themselves. 

We have twelve users who use this solution in my company. Most of them are technical support engineers. It doesn't require maintenance. 

Pricing is a little bit higher compared to others. 

I would rate SolarWinds MSP Remote Monitoring & Management a nine out of ten. 

You should provide a simple solution where everything is at one point, but it is also really simple for technical support or a client to understand then. If you don't have an antivirus, you can go to a third-party for their services. If you keep the solution as simple as possible, then you definitely will win in this race because they don't want to do all the tasks themselves. If you have level one or level two guy, they also can easily understand that kind of solution. In that case, people will be attracted to the new product.