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OpenText Process Automation Reviews

Vendor: OpenText
3.9 out of 5
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What is OpenText Process Automation?

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

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OpenText Process Automation is the #17 ranked solution in BPM Software. PeerSpot users give OpenText Process Automation an average rating of 7.8 out of 10. OpenText Process Automation is most commonly compared to Camunda: OpenText Process Automation vs Camunda. OpenText Process Automation is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a insurance company, accounting for 15% of all views.
Buyer's Guide
OpenText Process Automation
August 2025
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OpenText Process Automation mindshare

As of August 2025, the mindshare of OpenText Process Automation in the Business Process Management (BPM) category stands at 0.6%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
OpenText Process Automation0.6%
Camunda19.1%
SAP Signavio Process Manager7.6%
Other72.69999999999999%
Business Process Management (BPM)

PeerResearch reports based on OpenText Process Automation reviews

TypeTitleDate
CategoryBusiness Process Management (BPM)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonOpenText Process Automation vs CamundaAug 29, 2025Download
ComparisonOpenText Process Automation vs Automation AnywhereAug 29, 2025Download
ComparisonOpenText Process Automation vs Apache AirflowAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Camunda4.119.1%89%77 interviewsAdd to research
Appian4.25.7%95%63 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

OpenText Process Automation features a low-code environment, customizable coding, and exceptional process monitoring. Its scalability and integration with third-party systems benefit clients. Users highlight efficiency through OCR technology and centralized integration of tools like CRM and ERP. OpenText enhances various processes, automating tasks such as vendor onboarding and invoicing. BPM modules and integration capabilities drive significant time savings and increased efficiency for businesses. Process optimization reduces reliance on paper workflows, offering strategic and cost advantages.
  • "The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
  • "Its customer support is reliable and easy to approach."
  • "We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

Room for Improvement

OpenText Process Automation requires enhancements in its low-code features and integration. Users desire improved customization and user-friendliness. They seek better UI and mobile compatibility with a unified interface. There is a need for enhanced archival functions and a more efficient pricing structure. Integration with AI and updated models are desired to align with new integration types. Improving application performance and addressing issues with BERT files are also important considerations.
  • "From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
  • "OpenText needs improvements in its integration model to align with newer integration types."
  • "OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

Pricing

OpenText Process Automation offers a mid-tier pricing model with user-based perpetual licenses. Costs vary by license quantity, user number, customer size, and domain URL. Without a fixed cost, OpenText provides customized quotes. The perpetual model includes a one-time payment with an AMC renewal fee (20-22% of the license cost) that may increase annually. While the pricing is considered high compared to some competitors, OpenText balances this with a wider array of features and functionalities.
  • "The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
  • "The price is on the higher side."
  • "Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

Popular Use Cases

OpenText Process Automation is predominantly utilized for automating business processes across various industries such as insurance, banking, and manufacturing. Users leverage it for tasks like workflow management, invoice processing, vendor collaboration, and financial workflows. It supports integration with systems like SAP and Salesforce and is adaptable for both on-premises and cloud deployment. With a focus on customizations, users have implemented numerous solutions, enhancing efficiency in areas like supply chain management and document handling.

Service and Support

Customer service for OpenText Process Automation is generally positive. Many users report quick responses and satisfaction, but they mention room for improvement in expertise and detailed analysis. Some users find the support satisfactory, giving ratings between seven and nine out of ten. There are mixed experiences with technical support, where prompt resolutions were provided at times, but other situations required users to develop their solutions. Regular updates and a portal for logging issues are appreciated.

Deployment

Users noted that OpenText Process Automation's initial setup varies in complexity. Some find it straightforward, taking hours with standard installations, while others require skilled personnel and significant time for larger customizations. The cloud edition simplifies this process. Users can independently create workflows without advanced programming. Deployment benefits from containerization and CI/CD capabilities. Maintenance involves a few resources, and the setup time depends on the application type and user expertise.

Scalability

OpenText Process Automation is perceived positively for its scalability by users handling hundreds of personnel. Many appreciate its ease in expanding operations, with successful large-scale deployments. Some express concern about potential performance issues during database expansion, crucial in high-volume environments. Integration with other OpenText offerings enhances scalability, offering features like high availability. While most rate its scalability highly, others highlight challenges with horizontal scaling and microservice integration. Ideal for enterprise-level businesses, it efficiently handles large data volumes.

Stability

Many users find OpenText Process Automation highly stable, often rating it nine out of ten. It consistently operates without bugs, crashes, or errors, performing reliably over years. Customers reported satisfaction with its reliability and have deployed it successfully across various industries. However, some encountered performance issues related to large metadata databases, and a few required frequent restarts, leading to lower ratings from these users.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText Process Automation Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business5
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business36
Midsize Enterprise17
Large Enterprise71
By visitors reading reviews

Top industries

By visitors reading reviews
Insurance Company
15%
Financial Services Firm
11%
Computer Software Company
9%
Government
6%
Media Company
6%
Retailer
5%
Performing Arts
5%
Energy/Utilities Company
4%
University
4%
Comms Service Provider
3%
Hospitality Company
3%
Manufacturing Company
3%
Non Profit
3%
Real Estate/Law Firm
2%
Transportation Company
2%
Recruiting/Hr Firm
2%
Marketing Services Firm
2%
Educational Organization
2%
Pharma/Biotech Company
2%
Healthcare Company
2%
Sports Company
2%
Logistics Company
2%
Leisure / Travel Company
1%
Engineering Company
1%
Construction Company
1%
Legal Firm
1%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Wholesaler/Distributor
1%

Compare OpenText Process Automation with alternative products

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Learn more about OpenText Process Automation

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?
  • Low-Code Development: Enables user-friendly development and faster deployment.
  • Third-Party Integration: Works well with systems like SAP and Salesforce.
  • OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
  • Dynamic Case Management: Adapts to complex workflows and changing conditions.
  • Centralized Architecture: Integrates multiple tools, streamlining operations.
What benefits and ROI should be evaluated?
  • Efficiency: Significantly reduces development time.
  • Cost-Effectiveness: Lowers operational costs through process optimization.
  • Scalability: Grows alongside organizational demands without performance loss.
  • Reliability: Offers stable operations with robust support.
  • Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText Process Automation customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Related questions

  • 75
When evaluating Business Process Management, what aspect do you think is the most important to look for?
  • 89
Camunda or Bonitasoft?
  • 47
Do you know of a solution which fulfills the requirements listed below?
  • 327
Looking for a BPMN tool that is easy to use and reasonably priced
  • 83
Which tool do you recommend for business process modeling only?
  • 111
Which is the best Workflow Automation Platform with microservices?
  • 42
RPA vs BPM: do they complement each other?
  • 17
What is the ROI of BPM solutions for a company which currently isn't using one?
  • 60
BPM Tools: What is the best alternative to Signavio?
  • 46
What are some of the reasons business process management (BPM) efforts fail?

Product Categories

Product Categories
Business Process Management (BPM)

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OpenText Process Automation Reviews Summary
Author infoRatingReview Summary
Chief Operating Officer at a outsourcing company with 51-200 employees4.5I use OpenText AppWorks to automate supply chain, vendor, and invoice processes, leveraging its integration with ERP and strong BPM capabilities. Despite needing UI improvements and more AI features, it outperforms competitors like Pega and Kamunda for us.
Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees3.0We use OpenText AppWorks for financial workflows and data syncing. It's valuable for its business process models and reliable support, though integration issues and performance need improvement. Previously, we used IBM Workflow but opted for OpenText due to cost.
Partner and Co-founder at Adnate IT Solutions4.5We use OpenText AppWorks across various industries, notably in banking for cash management and in manufacturing for supply chain and warehouse solutions. Its low-code features have significantly cut development time, though further integration with AI could enhance capabilities.
Technical Team Lead at iHorizonS4.0I find the monitoring feature of OpenText AppWorks invaluable for tracking user actions globally, but it lacks an archival function, which is essential for managing database growth. My switch from Oracle BPM was due to an existing agreement with OpenText.
Account Manager at Alna3.5I focus on delivering business solutions to enhance productivity, particularly through process optimization and document management. OpenText excels with OCR technology, data handling capacity, and AI integration, though pricing could improve. It surpasses my experience with Web.com.
Founder and Managing Director at Nichebit3.5No summary available
Chief Operating Officer at a outsourcing company with 51-200 employees4.5No summary available
Partner and Co-founder at Adnate IT Solutions4.0No summary available