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Slack Business - Enterprise Reviews

Vendor: Slack
4.2 out of 5
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What is Slack Business - Enterprise?

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

Get the Slack Business - Enterprise Buyer's Guide and find out what your peers are saying about Slack Business - Enterprise, Atlassian Confluence, Microsoft Teams and more!
Slack Business - Enterprise is the #2 ranked solution in top Enterprise Social Software. PeerSpot users give Slack Business - Enterprise an average rating of 8.4 out of 10. Slack Business - Enterprise is most commonly compared to Atlassian Confluence: Slack Business - Enterprise vs Atlassian Confluence. Slack Business - Enterprise is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 15% of all views.
Buyer's Guide
Slack Business - Enterprise
August 2025
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Slack Business - Enterprise mindshare

As of August 2025, the mindshare of Slack Business - Enterprise in the Enterprise Social Software category stands at 13.0%, up from 10.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Enterprise Social Software Market Share Distribution
ProductMarket Share (%)
Slack Business - Enterprise13.0%
Microsoft Teams14.4%
Atlassian Confluence9.8%
Other62.8%
Enterprise Social Software

PeerResearch reports based on Slack Business - Enterprise reviews

TypeTitleDate
CategoryEnterprise Social SoftwareAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonSlack Business - Enterprise vs Microsoft TeamsAug 29, 2025Download
ComparisonSlack Business - Enterprise vs Atlassian ConfluenceAug 29, 2025Download
ComparisonSlack Business - Enterprise vs YammerAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Atlassian Confluence4.19.8%90%106 interviewsAdd to research
Microsoft Teams4.114.4%95%169 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Slack Business - Enterprise offers valuable features such as seamless communication via channels and direct messages, extensive third-party integrations with tools like Jira and Google Calendar, and efficient file sharing. Its customization options allow for tailored applications and plugins, enhancing user interaction. Users appreciate the rich interface, mobile functionality, powerful search feature, and ability to automate tasks, improving productivity and collaboration within teams. Security and personalization features like status updates and reminders are also highly valued.
  • "What I find valuable in Slack is that the interface is very attractive and it's easy for any new person to adapt to."
  • "Slack is very supportive in terms of communication between my colleagues and clients."
  • "Slack's stability is exceptional."

Room for Improvement

Integration and functionality improvements are needed for Slack Business - Enterprise. Users experience issues with video calling, frequent crashing, and notification delays. They seek better scalability and document collaboration. Some find the UI unintuitive and seek enhanced security features. There is demand for integrated tools like calendars, CRM, and real-time document collaboration. Users prefer direct meeting scheduling and streamlined task management without third-party integration. Enhanced bot capabilities for broader use cases are also desired.
  • "From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult."
  • "I haven't experienced any noticeable return on investment since starting with Slack."
  • "Slack's channel and chat management could be more intuitive. Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with."

ROI

Results from Slack Business - Enterprise indicate an approximate 40% ROI, with satisfaction regarding increased productivity and more efficient organization than alternatives like Gmail. While overall feedback is positive, pricing improvements could enhance outcomes. Users appreciate the enhanced ease of collaboration and efficiency in managing content and information, rating Slack a seven out of ten in investment return. Although some did not see notable financial returns, productivity and collaboration, especially in release and cloud management, improved significantly.

Pricing

Slack Business - Enterprise users experience varied opinions on pricing. Many appreciate the free version for basic needs, highlighting its affordability compared to Microsoft Teams, with monthly costs per user typically between $15 to $20. Some praise its value, while others find it costly for larger teams. Users suggest its value may depend on team size and required features, with significant costs mostly tied to additional third-party apps rather than setup or licensing fees.
  • "It is an affordable solution."
  • "The tool's pricing could be cheaper."
  • "The solution’s pricing is cheap."

Popular Use Cases

Organizations primarily use Slack Business - Enterprise for internal communication, team collaboration, document sharing, and integrating with other tools. They create channels for specific topics, manage projects, conduct audio and video meetings, and streamline workflows. Users appreciate features like real-time chat, file sharing, and automation. It facilitates communication among remote teams, external partners, and clients, enhancing productivity and efficiency. Integrations with other platforms like Google Drive and Zoom are valuable, and its customization options enable tailored workflows.

Service and Support

Many users report not needing Slack Business - Enterprise support due to strong help docs and reliable service. Those who have contacted support describe it as quick and effective. Tech support is often unnecessary but well-regarded for responsiveness. Some rely on internal teams for issues. Multiple users highlight helpful customer service and strong APIs, with a rating of eight out of ten for customer service effectiveness.

Deployment

Users report that Slack Business - Enterprise's initial setup is highly straightforward, often rated between eight and ten for ease. Many found it quick, requiring minimal technical expertise. Some installations were pre-configured, while others appreciated the seamless onboarding via email invitations. The cloud-based nature simplifies deployment, and its user-friendly interface guides users efficiently. Occasionally, there were challenges with managing privacy settings, but generally, it facilitates easy setup for various employees.

Scalability

Many users report that Slack Business - Enterprise handles scalability well, accommodating various team sizes from small groups to large organizations with thousands of users. However, limitations appear when using the free plan due to message archiving. Despite this, the enterprise version is noted for being highly adaptable, earning positive scalability ratings. Challenges arise in managing numerous channels as user numbers grow, yet it remains suitable for diverse business needs.

Stability

Users report that Slack Business - Enterprise is generally stable, with many rating it high. Occasional downtimes or bugs were noted but were infrequent. While some experienced minor lags or issues on the mobile version and a few integration problems on Linux, the overall system is reliable. Desktop versions perform well, and the integration of AI and automation features adds to its robustness. Regular updates could enhance user experience further.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Slack Business - Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business41
Midsize Enterprise11
Large Enterprise17
By reviewers
By visitors reading reviews
Company SizeCount
Small Business64
Midsize Enterprise22
Large Enterprise88
By visitors reading reviews

Top industries

By visitors reading reviews
Performing Arts
15%
Computer Software Company
13%
Financial Services Firm
12%
University
8%
Venture Capital & Private Equity Firm
5%
Comms Service Provider
5%
Educational Organization
5%
Manufacturing Company
5%
Insurance Company
5%
Retailer
3%
Outsourcing Company
3%
Construction Company
3%
Energy/Utilities Company
3%
Healthcare Company
2%
Legal Firm
2%
Government
2%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
2%
Wholesaler/Distributor
1%
Media Company
1%
Pharma/Biotech Company
1%
Transportation Company
1%
Logistics Company
1%
Consumer Goods Company
1%
Wellness & Fitness Company
1%
Renewables & Environment Company
1%

Compare Slack Business - Enterprise with alternative products

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Learn more about Slack Business - Enterprise

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?
  • Seamless Integration: Connect with a range of apps and services to streamline operations.
  • Efficient Organization: Utilize channels and threads for organized communication.
  • Instant Communication: Facilitate real-time messaging for immediate interaction.
  • File Sharing: Share documents and media effortlessly within the platform.
  • Video Calls: Support for video meetings with screen sharing capabilities.
  • Automation: Boost productivity with notifications, reminders, and bots.
  • Customization: Tailor UI and integrations to enhance the user experience.
  • Search Function: Easily locate past messages and information.
What benefits and ROI should users consider?
  • Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
  • Improved Productivity: Automation and integrations streamline workflow processes.
  • Flexibility: Mobile and web platform support suits diverse work environments.
  • Customizability: Tailor functionalities to specific needs for better engagement.
  • Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.

Slack Business - Enterprise customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

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Product Categories

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Slack Business - Enterprise Reviews Summary
Author infoRatingReview Summary
Integration Engineer4.0In my company, we've used Slack for two years as a primary communication tool. It's user-friendly with valuable features like customizable channels and integration with tools like Jira. However, app connectivity and search functionality could be improved compared to Microsoft Teams.
Application Security Manager at Interact Intranet4.0We use Slack for collaborative tasks, especially software release management involving various teams. Its threaded discussions, wikis, and task-tracking features enhance workflow, though channel management could improve. Previously, we relied on multiple tools. Slack has boosted our process efficiency.
Webflow Developer at Qureos5.0I've been using Slack for communication with colleagues and clients for over four years. Its automation and integration features are valuable, though pricing could be more flexible for freelancers. Despite this, I haven't noticed significant ROI.
Data Engineer at BlazeClan Technologies3.5I use Slack for internal communication at my company, appreciating its Google Calendar integration and interactive features. However, it sometimes unexpectedly shuts down, and I wish it included a call group feature for easier meeting scheduling.
Category Manager at Cloud Software Group4.0I use Slack to collaborate across teams, integrate with Google Drive and Zoom, and receive notifications. It lets me write personal notes and schedule messages. However, I find it lacks meeting setup features like Microsoft Teams offers.
Support Engineer at Salesforce4.0We rely on Slack for its high customization capabilities and seamless integration with various applications. However, accessibility improvements are needed, as there are issues with document reading options and status accuracy compared to alternatives like Microsoft Teams.
Business Development and Product Owner at wrightia3.5We use Slack for team collaboration and daily activity management, benefiting from easy file sharing and direct communication. However, we'd appreciate integrated meeting tools and improvements in message editing and deletion functionalities. Overall, Slack enhances our coordination efforts.
Principle Product Manager at a healthcare company with 10,001+ employees4.0I used Slack for managing competition-related tasks, tracking service issues, and software deployment. Its integrations, file sharing, and customizable channels are beneficial. Improvements could include more integrations and calendar functionalities. While previously using Microsoft Teams, Slack excels in flexibility and collaboration.