Slack Reviews

ROI from Slack is reported as approximately 40%. Users find it cost-effective with moderate satisfaction despite room for improvement. Compared to Gmail, Slack is more efficient for organizing and accessing information, leading to significant time savings. Collaboration has improved, notably in release and cloud management processes. Many note increased productivity through enhanced group coordination and ease of information retrieval, though some have yet to notice any direct financial benefits.

Enterprise buyers evaluating Slack found the pricing fair, with many using the free version for basic features. Larger teams or those with specific needs often opt for paid versions ranging from $6 to $20 per user monthly, though it's generally perceived as less expensive than Microsoft Teams. While some praise its affordability, others note it can be pricey, especially with large user bases, pricing dependent on desired features and team size.

• "It is an affordable solution."
• "The tool's pricing could be cheaper."
• "The solution’s pricing is cheap."

Organizations primarily use Slack for internal and external communication, integrating various tools for seamless collaboration. They utilize it for messaging, meetings, file sharing, and project management. Teams use different channels for specific topics, enabling efficient workflows and document collaboration. Slack's integration capabilities enhance communication within teams, with partners, and across departments, supporting remote work and diverse use cases like ticketing, code sharing, and community engagement, ultimately streamlining business operations and enhancing productivity.

Slack customer service is lauded as excellent, with technical support deemed good and responsive. Many users haven't needed direct support, relying on internal teams instead. Some found help through Twitter support, citing quick and helpful responses. Others mention strong site documentation, lessening the need for direct interaction. When support was contacted, responses were prompt and effective, especially for technical inquiries or bugs. External feedback rates customer service highly, noting few issues require direct intervention.

Slack's initial setup is widely perceived as easy and straightforward, requiring minimal effort to implement. Organizations appreciate its simplicity, with many able to complete the process quickly. The SaaS platform enables easy deployment via cloud-hosted systems, facilitating seamless access. Basic tasks such as channel creation and user invitations occur without difficulty, and technical expertise required is low, though some experience varying levels of complexity. Ratings often range high, frequently citing quick completion times.

Slack's scalability is praised by many users, who report handling large teams effectively. Most users experience seamless expansion, though some note limitations with the free version. Feedback is positive, with some ratings reaching up to nine out of ten. Despite some challenges in managing large user bases, Slack accommodates varying numbers of users, channels, and integrations, making it suitable for different business sizes. Some users find the cost prohibitive as the organization scales.

Users report Slack as a stable communication tool, with most encountering few to no issues. Minor glitches or occasional slowdowns are noted, particularly with updates or certain operating systems. Stability is highly regarded, with ratings often between eight and ten. Downtime is rare, and it requires a solid internet connection. Integration features are appreciated, although some issues with bots or notifications are mentioned. It remains reliable, with rare freezes or crashes reported.