TeamViewer Reviews

Name: TeamViewer
Brand: TeamViewer
Rating: 4.3 (87 reviews)

Vendor: TeamViewer

4.3 out of 5

87 reviews
91% willing to recommend

2,425 followers

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What is TeamViewer?

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

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TeamViewer is the #3 ranked solution in top Remote Access solutions and #7 ranked solution in top Virtual Meetings solutions. PeerSpot users give TeamViewer an average rating of 8.6 out of 10. TeamViewer is most commonly compared to Microsoft Intune: TeamViewer vs Microsoft Intune. TeamViewer is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

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Featured TeamViewer reviews

Heiko Humpert

Quality manager at Viega GmbH & Co. KG

The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…

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Sanjay Patankar

General Manager at Godrej & Boyce Mfg. Co. Ltd.

It's a remote access solution. We use it for conferences, meetings, and communication. It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good. It's got a lot of resources for users. The product is easy to install.…

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GouravSuri

Software Engineer (L4) at Uber

In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten.

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TeamViewer mindshare

Product category:

As of June 2025, the mindshare of TeamViewer in the Remote Access category stands at 11.4%, down from 13.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

PeerResearch reports based on TeamViewer reviews

Type	Title	Date
Category	Remote Access	Jun 8, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 8, 2025	Download
Comparison	TeamViewer vs Microsoft Intune	Jun 8, 2025	Download
Comparison	TeamViewer vs Microsoft Remote Desktop Services	Jun 8, 2025	Download
Comparison	TeamViewer vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	Jun 8, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Intune	4.1	9.7%	94%	270 interviews Add to research
Microsoft Remote Desktop Services	4.0	10.3%	86%	79 interviews Add to research

Valuable Features

The most valuable features of TeamViewer are remote desktop access, ease of use, file transfer, multi-monitor support, and performance on slow internet connections. It also supports meetings, training, and collaboration with screen sharing and control options. Users appreciate its simple installation, secure connections, and small footprint. The pilot and augmented reality features enhance support tasks. TeamViewer effectively facilitates troubleshooting, remote assistance, and real-time remote control, making it a preferred choice for many.

"The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well."
"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."
"It is easy to use and has a pretty good UI."

Room for Improvement

TeamViewer’s error messages need improvement for troubleshooting. Users face challenges with the subscription model, documentation, and interface clutter. Enhancements are needed for authentication, feature integration, pricing, and mobile support. Adding voice and chat features could be beneficial. Occasionally, connections fail or lag, and installation processes could be smoother. More modern UI and security updates are suggested. Improved connectivity, flexibility, and support for various operating systems are also desirable.

"The product's expensive nature is an area of concern where improvements are required."
"We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."

ROI

TeamViewer has saved time and money by reducing the need to travel for troubleshooting, increasing efficiency and billing hours. It allows access to remote computers easily, providing quick support and increasing productivity significantly, sometimes by 400%. Users have noted savings of thousands of dollars and enhanced ability to support multiple connections concurrently. It offers great value despite its cost and makes remote assistance seamless.

Pricing

Enterprise TeamViewer users experience varied pricing and setup costs. Annual subscriptions range from $700 to $2,000 per license, with users acknowledging the need for the free version trial before purchase. Many find the solution reasonably priced compared to competitors like LogMeIn and ShareConnect. However, high cancellation fees and contract terms receive criticism. Licensing benefits include a stable platform and corporate plans allowing multiple users. Pricing could always be lower, but users appreciate the product’s value.

"TeamViewer is very pricey. You have to sign up for a yearly subscription."
"The solution's pricing is reasonable."
"I used the free version of TeamViewer."

Popular Use Cases

TeamViewer is primarily used for remote technical support, accessing various machines, screen sharing, managing desktops, and troubleshooting networking issues. Organizations use it on Windows and Mac devices to connect globally for resolving problems, supporting clients, and conducting meetings. It also facilitates remote access for staff working from different locations, enabling quick technical support and collaboration among teams.

Service and Support

TeamViewer's customer service and support generally receive positive feedback. Users find them responsive, knowledgeable, and helpful. Many report prompt answers and successful issue resolutions, with some rating support as excellent. Only a few users experienced slower responses. Several users have not needed or used the support, indicating a reliable performance of the software. Some users interacted with support sparingly but found it efficient and effective when needed.

Deployment

Users found TeamViewer's initial setup straightforward and quick, often taking only a few minutes. Installation processes were described as simple, with minimal technical support needed. Many highlighted that installation was easy to deploy across multiple devices and environments. Some found install times ranged from five to ten minutes, while larger deployments took longer but were still manageable. Only a few noted minor complexities, particularly when dealing with different software versions or multiple devices.

Scalability

TeamViewer is highly scalable, with users ranging from small teams to large organizations using it effectively. Users favor its ability to support numerous devices and concurrent users. Some mention enterprise-level scalability and ease of support across various platforms. There are minor concerns about managing a large number of devices, but overall, most report no significant issues with scaling and endorse expanded usage as needed. Teams find it dependable despite higher costs compared to free alternatives.

Stability

TeamViewer has shown high stability and performance, with minimal issues such as occasional crashes or glitches. Users find it reliable, secure, and easy to maintain. Instances of network-related problems are rare, and it's often trouble-free once set up. Many users appreciate its solid performance, noting its stability over various environments and updates. Though there are occasional minor issues, it's predominantly stable and dependable for most users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TeamViewer Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

University

Financial Services Firm

Government

Comms Service Provider

Retailer

Educational Organization

Healthcare Company

Construction Company

Real Estate/Law Firm

Media Company

Legal Firm

Non Profit

Outsourcing Company

Energy/Utilities Company

Insurance Company

Wholesaler/Distributor

Hospitality Company

Performing Arts

Pharma/Biotech Company

Transportation Company

Recreational Facilities/Services Company

Consumer Goods Company

Engineering Company

Aerospace/Defense Firm

Sports Company

Compare TeamViewer with alternative products

Learn more about TeamViewer

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."