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ArcSight Logger pros and cons

Vendor: OpenText
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ESM use cases are highly valuable, enabling big data collection within companies.
ArcSight Logger excels in event detail visualization, even when events do not appear in the console.
Customizability and the ability to create personalized dashboards are standout features.
The search capability is straightforward, aiding in efficient operations.
ArcSight Logger is scalable, robust, and effectively handles massive log collections.

CONS

ArcSight Logger indexing and search functions are reportedly slow, and its performance could benefit from enhancements.
The integration features, including network analysis and readiness of connectors for various applications, need improvement.
The complexity of maintenance and the requirement for dedicated technical knowledge make ArcSight Logger challenging to manage.
ArcSight Logger is considered expensive, prompting dissatisfaction regarding its cost.
ArcSight Logger lacks essential features for user or customer behavior analysis, leading some to migrate to other platforms like Splunk.
 

ArcSight Logger Pros review quotes

MA
Sr. Cybersecurity Consultant IT/OT at EJADA
Jun 24, 2025
ArcSight Logger is very stable and useful for customers.
Nagendra Nekkala. - PeerSpot reviewer
Senior Manager ICT & at Bangalore International Airport Limited
Dec 1, 2023
The solution provides information about the risk factors.
Geraldo Freitas - PeerSpot reviewer
Analista de TI - suporte a redes e segurança at Tribunal de Contas da União
Apr 11, 2024
We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist.
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
FD
SOC Engineer at a financial services firm with 1,001-5,000 employees
Apr 9, 2024
Our return on investment for implementing ArcSight Logger over the past 12 months has been positive.
Ben Nnatuanya - PeerSpot reviewer
Manager, Security Operations Centre at Phillips Consulting Limited
Mar 6, 2024
The machine learning is a good feature.
Subhadip Pakrashi - PeerSpot reviewer
CEO at Kapstone Technological Services LLP
Feb 19, 2024
It is one of the best products available in the market.
Rikin Rathod - PeerSpot reviewer
Senior Officer IT at Tech Data Limited
Oct 24, 2023
It provides in-depth information on business activities once we log into the system.
Ademayokun Daini - PeerSpot reviewer
Cyber Security Engineer at MTN
Sep 21, 2022
The log digestion features from threat intelligence platforms like Recorded Future or Talos are valuable.
Mohammad Sabah - PeerSpot reviewer
Senior Security Analyst at a government with 201-500 employees
Aug 30, 2022
We check a lot of logs in ArcSight Logger because we're running a massive database platform.
reviewer2183667 - PeerSpot reviewer
Senior ArcSight and IBM resileint (SOAR) administrator at a comms service provider with 1,001-5,000 employees
May 18, 2023
The technical support team is good...It is a scalable solution.
 

ArcSight Logger Cons review quotes

MA
Sr. Cybersecurity Consultant IT/OT at EJADA
Jun 24, 2025
ArcSight Logger doesn't have features for user or customer behavior analysis.
Nagendra Nekkala. - PeerSpot reviewer
Senior Manager ICT & at Bangalore International Airport Limited
Dec 1, 2023
The solution must provide readymade connectors for different applications.
Geraldo Freitas - PeerSpot reviewer
Analista de TI - suporte a redes e segurança at Tribunal de Contas da União
Apr 11, 2024
ArcSight has been sold two or three times, and the quality has decreased.
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
FD
SOC Engineer at a financial services firm with 1,001-5,000 employees
Apr 9, 2024
We find that the search and access functionality is quite slow.
Ben Nnatuanya - PeerSpot reviewer
Manager, Security Operations Centre at Phillips Consulting Limited
Mar 6, 2024
The next release should have AI capabilities.
Subhadip Pakrashi - PeerSpot reviewer
CEO at Kapstone Technological Services LLP
Feb 19, 2024
It would be better if the product is cheaper.
Rikin Rathod - PeerSpot reviewer
Senior Officer IT at Tech Data Limited
Oct 24, 2023
The platform is quite expensive. They should reduce its cost.
Ademayokun Daini - PeerSpot reviewer
Cyber Security Engineer at MTN
Sep 21, 2022
The initial setup was a little bit complex.
Mohammad Sabah - PeerSpot reviewer
Senior Security Analyst at a government with 201-500 employees
Aug 30, 2022
I had some latency issues for two months. I had to increase our storage capacity significantly to reduce the latency.
reviewer2183667 - PeerSpot reviewer
Senior ArcSight and IBM resileint (SOAR) administrator at a comms service provider with 1,001-5,000 employees
May 18, 2023
It is really difficult to work in ArcSight Logger, as it is very slow.