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ArcSight Logger pros and cons

Vendor: OpenText
3.9 out of 5
680 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

ESM use cases are highly valuable, enabling big data collection within companies.
ArcSight Logger excels in event detail visualization, even when events do not appear in the console.
Customizability and the ability to create personalized dashboards are standout features.
The search capability is straightforward, aiding in efficient operations.
ArcSight Logger is scalable, robust, and effectively handles massive log collections.

CONS

ArcSight Logger indexing and search functions are reportedly slow, and its performance could benefit from enhancements.
The integration features, including network analysis and readiness of connectors for various applications, need improvement.
The complexity of maintenance and the requirement for dedicated technical knowledge make ArcSight Logger challenging to manage.
ArcSight Logger is considered expensive, prompting dissatisfaction regarding its cost.
ArcSight Logger lacks essential features for user or customer behavior analysis, leading some to migrate to other platforms like Splunk.
 

ArcSight Logger Pros review quotes

Hassan Moussafir - PeerSpot reviewer
Jan 27, 2020
It's an efficient solution.
reviewer1625799 - PeerSpot reviewer
Jul 16, 2021
It's a brilliant log collection tool, and it can handle hundreds of thousands of servers in a single shot to ingest the data.
MA
Jun 24, 2025
ArcSight Logger is very stable and useful for customers.
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
it_user915744 - PeerSpot reviewer
Mar 12, 2019
The ESM use cases are the most valuable. It enables us to use the big data collection inside our company. We are able to create use cases for whatever it suits and I find that the most interesting part of any SIEM solution.
AR
Aug 11, 2019
In our country we are a little bit private in terms of solutions, so we are just starting to use the basic data capture. Now some users can start to use additional features that come with Micro Focus ArcSight like user behavior analytics for investigating.
it_user1141698 - PeerSpot reviewer
Feb 21, 2020
In terms of ArcSight Logger's most valuable feature, it is their scalability. ArcSight's real advantage is its scalability because they have two layers, including the logger layer.
reviewer1290066 - PeerSpot reviewer
Feb 17, 2020
It's a robust, mature product and you can do some really complex operations and analytics.
Olajide Olusegun - PeerSpot reviewer
Feb 9, 2023
ArcSight's robustness is its most valuable feature.
Subhadip Pakrashi - PeerSpot reviewer
Feb 19, 2024
It is one of the best products available in the market.
HF
Sep 16, 2019
The ability to customize the solution in great detail is its most valuable features. We can customize the use cases and also have the ability to do scripting. We can personalize our dashboard as well. The scalability the solution offers is quite impressive.
 

ArcSight Logger Cons review quotes

Hassan Moussafir - PeerSpot reviewer
Jan 27, 2020
The console in older versions is not user-friendly.
reviewer1625799 - PeerSpot reviewer
Jul 16, 2021
It's not a new product and is a bit complex. So, it requires a person dedicated to working on it and to know about it in and out. It is a huge product, and the search operation is a bit complicated for a new user or someone who has not used it for long. So for that person, it becomes a bit difficult.
MA
Jun 24, 2025
ArcSight Logger doesn't have features for user or customer behavior analysis.
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
it_user915744 - PeerSpot reviewer
Mar 12, 2019
The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved.
AR
Aug 11, 2019
I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this.
it_user1141698 - PeerSpot reviewer
Feb 21, 2020
I would rate the technical support only 5 out of 10. The technical support is not satisfactory.
reviewer1290066 - PeerSpot reviewer
Feb 17, 2020
You have limited reporting capabilities and I wouldn't choose ArcSight Logger for this purpose.
Olajide Olusegun - PeerSpot reviewer
Feb 9, 2023
Using the ArcSight Logger dashboard is not particularly intuitive or efficient, so it is important to be trained in its use.
Subhadip Pakrashi - PeerSpot reviewer
Feb 19, 2024
It would be better if the product is cheaper.
HF
Sep 16, 2019
The solution should make it possible to integrate network analysis features.