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Acronis Disaster Recovery vs Arcserve UDP comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Acronis Disaster Recovery offers reliable data restoration, cost savings, and fast recovery, proving invaluable against modern threats and hardware failures.
Sentiment score
1.0
Arcserve UDP achieved full ROI in 12 months through efficiency, storage benefits, and significant cost savings.
My customers are finding value in Acronis Disaster Recovery, as they are happy with the tool and continue to use the services after facing many situations where they found it useful and got good returns on their investment.
Technology Specialist at Ideeya technologies
Acronis regularly introduces new features to meet customer needs, which can lead to efficiencies.
Technical Director at Tecstaq
 

Customer Service

Sentiment score
7.0
Acronis Disaster Recovery offers reliable support praised for expertise, though improvements in response time and outage management are needed.
Sentiment score
7.0
Arcserve UDP support receives mixed reviews, with some praising responsiveness while others face delays and lack regional expertise.
They were experts regarding Acronis support for any kind of issues.
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
We face issues connecting with the account manager, which needs to be improved.
Technology Specialist at Ideeya technologies
The technical support is reliable and efficient.
Senior Engeneer at Telco Systems
I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.
Software Solutions Architect at SPEData
 

Scalability Issues

Sentiment score
7.4
Acronis Disaster Recovery is highly scalable and flexible, ideal for mid-sized businesses but costly for large enterprises.
Sentiment score
4.6
Arcserve UDP is praised for scalability, with mixed views on cloud scaling, but favored for integration and management features.
If you set it up with a particular template and want to scale, you can always go to the template and edit and select a different template, demonstrating its scalability.
Technical Support Engineer at a tech services company with 11-50 employees
The scalability of Acronis Disaster Recovery is good, and I would rate it an eight out of ten.
Senior Engeneer at Telco Systems
It is easy to scale; you can directly add licenses for scalability.
Technology Specialist at Ideeya technologies
 

Stability Issues

Sentiment score
8.1
Acronis Disaster Recovery is stable and reliable, with users praising its performance despite early issues, especially in disasters.
Sentiment score
7.5
Arcserve UDP is highly stable, with improved reliability, minimal issues, and successful data management, despite occasional legacy system concerns.
We have not experienced any downtime, bugs, or glitches.
Senior Engeneer at Telco Systems
 

Room For Improvement

Acronis Disaster Recovery requires enhancements in backup, support, cost management, security, customization, and clearer documentation for international clients.
Arcserve UDP users face integration, performance, and support challenges, seeking better security, cloud interaction, and improved functionality.
The only area for improvement is the price.
Technical Support Engineer at a tech services company with 11-50 employees
For the backup to compete in the enterprise market, there must be improvements.
Associate Product Executive at Connex Information Technologies
If a server is completely offline and destroyed, the system should offer an intelligent response, providing options to start recovery without requiring manual intervention from engineers.
Senior Engeneer at Telco Systems
 

Setup Cost

Acronis Disaster Recovery's pricing is seen as justified for its features, despite recent increases and regional cost perceptions.
Arcserve UDP offers flexible licensing and competitive pricing, though some users find it expensive compared to competitors.
The price for Acronis Disaster Recovery is fair from the perspective of features, but for Indian customers and in light of the competition, it would be better if the price were a little lower to pitch services more effectively.
Technology Specialist at Ideeya technologies
The pricing for Acronis products has increased by 10% to 15% over the past few years, making it challenging for existing customers to accommodate the rising costs annually.
Technical Director at Tecstaq
While it might be expensive for users in Egypt, I believe the benefits justify the cost.
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
Software Solutions Architect at SPEData
 

Valuable Features

Acronis Disaster Recovery provides efficient backup, strong encryption, and automation, minimizing downtime with seamless restoration and advanced recovery options.
Arcserve UDP provides efficient, user-friendly data protection with features like deduplication, cloud replication, and cross-platform support for easy management.
For data recovery, when we lose a server, we are able to restore it in place with the click of a button.
Senior Engeneer at Telco Systems
The automation failback feature in Acronis Disaster Recovery is very helpful and very seamless, requiring only one click to initiate the failback, and Acronis does the rest automatically.
Technical Support Engineer at a tech services company with 11-50 employees
The ability to automate the backup solution and recover entire mailboxes or even granular-level emails is very good for restoration and backup.
Associate Product Executive at Connex Information Technologies
I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.
Software Solutions Architect at SPEData
 

Categories and Ranking

Acronis Disaster Recovery
Ranking in Disaster Recovery (DR) Software
23rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Arcserve UDP
Ranking in Disaster Recovery (DR) Software
17th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Backup and Recovery (29th)
 

Mindshare comparison

As of June 2026, in the Disaster Recovery (DR) Software category, the mindshare of Acronis Disaster Recovery is 1.7%, up from 0.4% compared to the previous year. The mindshare of Arcserve UDP is 2.0%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
Arcserve UDP2.0%
Acronis Disaster Recovery1.7%
Other96.3%
Disaster Recovery (DR) Software
 

Featured Reviews

Mohamed Naeem - PeerSpot reviewer
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
Have achieved seamless data recovery and find disaster recovery immensely reliable
I trust Acronis Disaster Recovery because I have used it in many critical cases, such as managing an email server with inboxes for 5,000 users along with system data, and it successfully restored everything. Data authenticity is very important for all users and administrators, and the blockchain-based data integrity verification feature in Acronis Disaster Recovery provides great benefit. I recommend using Acronis Disaster Recovery. Once users have the software, they should schedule backups and save their data in a safe place within Acronis because it is trustworthy and reliable for data backup at any time. On a scale of 1-10, I rate Acronis Disaster Recovery a 10.
Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Comms Service Provider
13%
Construction Company
10%
Marketing Services Firm
10%
Computer Software Company
11%
Construction Company
11%
Manufacturing Company
10%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Acronis Disaster Recovery?
Acronis Disaster Recovery is very reasonably priced for this product. While it might be expensive for users in Egypt, I believe the benefits justify the cost.
What needs improvement with Acronis Disaster Recovery?
Apart from the cost, which is one aspect, there is no improvement I can think of at the moment for Acronis Disaster Recovery. The only area for improvement is the price.
What is your primary use case for Acronis Disaster Recovery?
If our clients want to have their servers to be highly available, we mainly use Acronis Disaster Recovery. In the event that there is an issue with their servers in the production site at the offic...
Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What needs improvement with StorageCraft ShadowProtect?
One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...
 

Also Known As

Acronis DRaaS
StorageCraft ShadowProtect, StorageCraft Backup Analyzer
 

Overview

 

Sample Customers

Bristows LLP, Davis Wright Tremaine, LLP
ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Find out what your peers are saying about Acronis Disaster Recovery vs. Arcserve UDP and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.