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Act-On Software vs LeadSquared comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Act-On Software
Ranking in Marketing Automation
15th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
LeadSquared
Ranking in Marketing Automation
7th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
9
Ranking in other categories
CRM (24th)
 

Mindshare comparison

As of June 2026, in the Marketing Automation category, the mindshare of Act-On Software is 1.7%, up from 1.0% compared to the previous year. The mindshare of LeadSquared is 1.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
LeadSquared1.9%
Act-On Software1.7%
Other96.4%
Marketing Automation
 

Featured Reviews

it_user82449 - PeerSpot reviewer
Business Systems Manager at a consultancy with 501-1,000 employees
The adaptive nurturing, segmentation, multiple lead scoring rules, and simple CRM integration stood out the most.
The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall. Act-On Anywhere is a nice feature for general users, but the tracking in CRM is lost, and Marketing team subject lines do not carry over on the email templates.
Shakti Anand - PeerSpot reviewer
Senior Manager- Admissions at Sector 125
Automation has transformed admissions follow-up and now drives higher lead-to-fee conversions
LeadSquared can be improved on various parameters. The platform should onboard various other vendors, such as a voice bot, which is a crucial requirement in the current market. LeadSquared is currently in the development phase of a voice bot, which is essential for connecting with prospective leads in a short duration. Improving the Converse feature, which is currently complex, will impact costing; however, if Converse is implemented, there would be no need to associate with other life or chatbots. Converse would suffice the requirement for voice and chatbots, and the voice AI could also replace the voice bot currently sought in the market. Regarding reporting, it has become easier with the new UI platform, but the reporting section can still be improved by providing an easier view for the analytics section. The current setup is slightly complex for a normal sales user to access and understand reports pulled from LeadSquared. The analytics section needs improvement, and there are filters that also require work. Triggering the number of leads that have not been connected after multiple dialing attempts requires multiple combinations through advanced filter options to pull out that data, which is complex for sales users. Certain tabs based on customer requirements and customization should become more accessible for the calling team to help them achieve connected call goals.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Act-On is simple to use and it makes campaign development a breeze."
"It is now much easier for us to send and segment emails, analyze our results and make smarter decisions."
"Act-On has an outstanding customer support team and they escalate issues to their technical teams before the frustration level."
"Before I joined, my company used a larger, more expensive but more popular software, and after switching to this, my team can still do everything it needs to for cheaper."
"Our organization was operating blindfolded before implementing Act-On."
"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."
"LeadSquared has created a positive impact on the organization as it has increased sales and customer engagement."
"The initial setup is very easy."
"The most valuable feature of LeadSquared is the customization."
"LeadSquared has positively impacted my organization by allowing us to manage a lot of leads we previously could not handle effectively."
"Since switching from Google Sheets to LeadSquared, I have seen significant outcomes; once we moved to LeadSquared, we have visibility, we understand which salesperson has how many leads and what the conversion rate is, we can measure all these things in LeadSquared, and this improved our decision-making, with the conversion rate increasing by about 30 to 35% after moving to LeadSquared."
"LeadSquared has positively impacted my organization by facilitating smooth communication and lead management, for which I am very grateful."
"The most valuable feature of LeadSquared is an easy-to-understand user interface."
 

Cons

"The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall."
"One area of improvement would be ability to use dynamic content fields. It is available, but not to the fullest extent where it would help me."
"I would suggest improving LeadSquared by enhancing the website part of it."
"The solution’s UI could be more user-friendly."
"The notifications and workflow management can be improved in LeadSquared."
"The solution can get quite expensive, especially as you add more users."
"LeadSquared can be improved on various parameters."
"LeadSquared has areas for improvement; it has good features, but we could work more on the automation part, such as building workflows."
"LeadSquared can be improved in terms of UI and UX."
"The solution's report section is not very capable and could be improved."
 

Pricing and Cost Advice

Information not available
"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."
"The license is paid yearly, and it is about 30 euros per month per user."
"LeadSquared is not as costly as other CRM solutions."
"We have an annual renewable license for LeadSquared."
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Top Industries

By visitors reading reviews
No data available
University
23%
Construction Company
16%
Outsourcing Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise16
 

Questions from the Community

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What is your experience regarding pricing and costs for LeadSquared?
The pricing and setup cost were challenging to negotiate; LeadSquared provided high pricing but this was managed through negotiation. However, the basic problem with LeadSquared is that they tend t...
What needs improvement with LeadSquared?
LeadSquared can be improved on various parameters. The platform should onboard various other vendors, such as a voice bot, which is a crucial requirement in the current market. LeadSquared is curre...
What is your primary use case for LeadSquared?
LeadSquared is utilized to capture leads and call on the data for lead to form conversion. When a prospective candidate searches for courses at one of the Amity University campuses on the website, ...
 

Comparisons

 

Overview

 

Sample Customers

NYU, Tableau, Xerox, ASPCA, Lego Education, Hoopla, Avery Dennison and SolarWorld.
Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
Find out what your peers are saying about Act-On Software vs. LeadSquared and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.