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LeadSquared pros and cons

Vendor: LeadSquared
4.0 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Customizations and integrations, such as Shopify, have notably boosted conversion rates, with some integrations resulting in a conversion rate of approximately 37%.
LeadSquared's automation capabilities have improved productivity and lead conversion, significantly enhancing organizational time management.
Improvements in sales and customer engagement have been observed, along with an increase in customer base by 40% due to effective lead tracking and communication.
Time savings of up to 70% have been realized since the implementation of LeadSquared, alongside a client flow increase from 30% to 45%.
The system allows better visibility and tracking of sales activities, improving decision-making and increasing conversion rates by 30% to 35%.

CONS

LeadSquared's report section is not very capable and could be improved.
The advanced search mechanism is buggy at times.
LeadSquared would benefit from improved stability of the portal and enhanced customer service with faster response times for query resolution.
LeadSquared can become stuck when running large campaigns, and improvements in this area are needed.
LeadSquared can become quite expensive, especially with more users.
 

LeadSquared Pros review quotes

Shakti Anand - PeerSpot reviewer
Senior Manager- Admissions at Sector 125
Jun 5, 2026
LeadSquared provides an overall platform that significantly helps reach candidates through phone calls and follow up with them, thereby raising ROI for customers.
AT
Gtm Operator, Lead Generator at 404Minds Technologies
Mar 28, 2026
Since switching from Google Sheets to LeadSquared, I have seen significant outcomes; once we moved to LeadSquared, we have visibility, we understand which salesperson has how many leads and what the conversion rate is, we can measure all these things in LeadSquared, and this improved our decision-making, with the conversion rate increasing by about 30 to 35% after moving to LeadSquared.
reviewer2856129 - PeerSpot reviewer
Growth Associate at a educational organization with 11-50 employees
Jun 14, 2026
LeadSquared has positively impacted my organization by facilitating smooth communication and lead management, for which I am very grateful.
Learn what your peers think about LeadSquared. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
reviewer2858784 - PeerSpot reviewer
Team Lead at a tech consulting company with 201-500 employees
Jun 19, 2026
LeadSquared has positively impacted my organization by allowing us to manage a lot of leads we previously could not handle effectively.
Kauhslendra  Singh - PeerSpot reviewer
Business Development Manager at Drishti IAs
May 17, 2024
The most valuable feature of LeadSquared is an easy-to-understand user interface.
PriyankaShah - PeerSpot reviewer
Digital Marketing &Transformation Specialist at Bajaj Auto Limited
May 3, 2024
The most valuable feature of LeadSquared is the customization.
SigfridCecillon - PeerSpot reviewer
CEO at Arsium
Jan 10, 2023
The initial setup is very easy.
SenthilKumar1 - PeerSpot reviewer
Vice president at AKC Data Systems
May 8, 2022
LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly.
 

LeadSquared Cons review quotes

Shakti Anand - PeerSpot reviewer
Senior Manager- Admissions at Sector 125
Jun 5, 2026
LeadSquared can be improved on various parameters.
AT
Gtm Operator, Lead Generator at 404Minds Technologies
Mar 28, 2026
LeadSquared has areas for improvement; it has good features, but we could work more on the automation part, such as building workflows.
reviewer2856129 - PeerSpot reviewer
Growth Associate at a educational organization with 11-50 employees
Jun 14, 2026
I would suggest improving LeadSquared by enhancing the website part of it.
Learn what your peers think about LeadSquared. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
reviewer2858784 - PeerSpot reviewer
Team Lead at a tech consulting company with 201-500 employees
Jun 19, 2026
LeadSquared can be improved in terms of UI and UX.
Kauhslendra  Singh - PeerSpot reviewer
Business Development Manager at Drishti IAs
May 17, 2024
The solution's report section is not very capable and could be improved.
PriyankaShah - PeerSpot reviewer
Digital Marketing &Transformation Specialist at Bajaj Auto Limited
May 3, 2024
The solution’s UI could be more user-friendly.
SigfridCecillon - PeerSpot reviewer
CEO at Arsium
Jan 10, 2023
The solution can get quite expensive, especially as you add more users.
SenthilKumar1 - PeerSpot reviewer
Vice president at AKC Data Systems
May 8, 2022
The notifications and workflow management can be improved in LeadSquared.