AgilePoint vs ServiceNow Now Platform comparison

AgilePoint and ServiceNow are both solutions in the Rapid Application Development Software category. AgilePoint is ranked #21 with an average rating of 9.0, while ServiceNow is ranked #14 with an average rating of 7.5. Additionally, 100% of AgilePoint users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

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Executive SummaryUpdated on Sep 18, 2024

AgilePoint and ServiceNow Now Platform compete in process automation and digital transformation. ServiceNow Now Platform is generally seen as superior due to its extensive feature set, though AgilePoint often wins on pricing and support.

Features: AgilePoint users highlight its flexibility, extensive customization options, and lower setup costs. ServiceNow Now Platform users value its comprehensive feature set, robust reporting, and integration capabilities. ServiceNow Now Platform is favored for richer functionality.

Room for Improvement: Users suggest that AgilePoint needs better documentation, improved integration with third-party applications, and enhanced customer service responsiveness. For ServiceNow Now Platform, users would like a more intuitive design, faster performance, and improved initial deployment experience. ServiceNow Now Platform's focus on user experience improvements is more noticeable.

Ease of Deployment and Customer Service: AgilePoint users praise its straightforward deployment but suggest enhancements in customer service responsiveness. ServiceNow Now Platform, while complex to deploy due to its powerful features, is backed by strong customer support. ServiceNow is seen as more challenging initially but better supported.

Pricing and ROI: AgilePoint is often considered more cost-effective with quicker realization of ROI due to its lower setup costs. ServiceNow Now Platform, despite higher costs, delivers ROI through its extensive features. Users find ServiceNow worth the investment at a premium.

To learn more, read our detailed AgilePoint vs. ServiceNow Now Platform Report (Updated: June 2026).

Buyer's Guide

AgilePoint vs. ServiceNow Now Platform

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2649213

Chief Technology Officer at a tech services company with 1-10 employees

Business processes are automated efficiently with a well-designed interface

There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions. Additionally, the marketing of such products should be more honest. They often claim to solve all process automation needs, but they only handle problems of certain complexity. AgilePoint cannot handle highly complex processes like ERPs.

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support team is good and is able to resolve the issues or any challenges we encounter."

"Automation Anywhere has saved us a lot of time."

"We have saved time and money using this solution."

"Other products are more low-code, whereas Automation Anywhere is no-code making it easier to learn and user-friendly."

"It is a good tool and one of the market leaders."

"They have a credential vault, which is 256-bit encrypted. That is the highest security that can be provided when it comes to credential maintenance. With a credential vault, other than the user who is entering the password, no one else knows what the password is."

"Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well."

"AA RPA has drastically reduced speed of execution and thus turn around time of processes, ensuring all service level agreements are met and our customers get a great experience."

More Automation Anywhere pros

"The solution's workflows are its most useful feature."

"AgilePoint's most valuable feature is process management."

"I like the design and the integration capacity, and it's also easy to use."

"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."

"Anytime companies need any solution with workflow, they can base it on AgilePoint, because AgilePoint allows companies to design and implement workflows very fast using the system's interface."

"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."

"The initial setup of AgilePoint was very easy."

"It is a stable solution...It is a scalable solution."

"This solution is very reliable, and they are proactive."

"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."

"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."

"ITOM Discovery is a great feature."

"ServiceNow Now Platform is very powerful in terms of data management."

"The simplicity is great, and based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have."

"The product's most advantageous feature is platform innovation."

More ServiceNow Now Platform pros

Cons

"The version that I used (10.3) was not that stable. It easily crashed in-between processes."

"Bringing a DevOps model for bot implementation integrated through private bot store might be a good idea to improve the tool."

"We are still looking into some of its current capabilities, like IT Bot."

"The bot creation process is straightforward in some ways and complicated in others. You can get your initial stuff laid out really quick, but then putting in your exception handling is more time consuming."

"We did face some issues last year when there was an upgrade in Automation Anywhere control room, and at that time our web application automations were failing."

"I am looking forward to seeing writing on Linux in the web and WorkBatch in the next release."

"The price is a little high and could be reduced."

"Over the time that I've worked with Automation Anywhere, I have experienced downtime, crashes, or performance issues."

More Automation Anywhere cons

"Technical support is very slow to respond and they need to be quicker in getting back to clients when problems arise."

"They should add more information about functionality."

"It could be more flexible, but it's already a good solution for the designer."

"The solution should be able to support Docker. This would help make scalability easier."

"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."

"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."

"Integrations and customizations should be improved in AgilePoint and other low-code solutions."

"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."

"There are a few areas of concern when it comes to the product's support team where improvements are required."

"This platform is used more by large companies because it is a little bit expensive."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."

"Simplifying the user interface for both users and administrators is key. It is not very intuitive."

"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."

"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."

"The solution's user interface is very average, and it needs to be more enriched and user-friendly."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"We generally follow the Gain-Sharing Pricing model, which enables the customer to start getting the RPA benefits right from day one of their implementation."

"We're just starting to renew our license, and we were quoted $115,000 without the IQ Bot. The IQ Bot is another $30,000. This is with very limited pages, as we go through our first projects. The majority of the cost was for ten days of onsite training."

"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."

"We are restricted to use one license on one PC. However, if my license is not working, I want to be able to use it somewhere else. This would be a nice improvement to the licensing, as other competitors in the market have better licensing terms."

"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."

"It's a bit expensive compared to other RPA tools on the market."

"We have saved customers 400% in terms of time saved by implementing this product."

"The product’s pricing is reasonable."

More Automation Anywhere pricing and cost advice

"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."

"I think the price is reasonable."

"It is more cost-effective than local tools."

"Price-wise, AgilePoint is a cheap tool and a standard application for running analytics in an IT environment."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"It is expensive only."

"The product is very expensive."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Construction Company

12%

Manufacturing Company

11%

Computer Software Company

Manufacturing Company

16%

Financial Services Firm

12%

Construction Company

11%

Computer Software Company

11%

Financial Services Firm

14%

Construction Company

13%

Government

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	154
Midsize Enterprise	82
Large Enterprise	536

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for AgilePoint?

AgilePoint is worth the money, especially for small teams. However, I am not familiar with their enterprise pricing m...

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What needs improvement with AgilePoint?

There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions...

See all answers

What is your primary use case for AgilePoint?

I use AgilePoint for business process automation. Traditionally, approvals and file movements within an organization ...

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already ...

See all answers

What is your primary use case for ServiceNow Now Platform?

ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilitie...

See all answers

Comparisons

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Compared 13% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 7% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

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Camunda vs AgilePoint

Compared 28% of the time

Microsoft Power Apps vs AgilePoint

Compared 6% of the time

OutSystems vs AgilePoint

Compared 5% of the time

Nintex Process Platform vs AgilePoint

Compared 4% of the time

Apache Airflow vs AgilePoint

Compared 4% of the time

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Compared 7% of the time

Airtable vs ServiceNow Now Platform

Compared 6% of the time

Pega Platform vs ServiceNow Now Platform

Compared 5% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

Business Process Management (BPM)

June 2026

Download AgilePoint product report

Buyer's Guide

ServiceNow Now Platform

May 2026

Download ServiceNow Now Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

AgilePoint

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

AgilePoint offers rapid app development through automation and digitization with a low-code, no-code approach, integrating seamlessly into business processes.

AgilePoint efficiently automates business workflows, transforming traditional document-based processes into digital applications. With integrations like Dynamics 365 and SharePoint, users automate approvals and workflows involving multiple stakeholders. AgilePoint's intuitive design enables the rapid crafting of workflows, allowing teams to develop forms, reports, and custom portals suitable for complex environments. Its strengths lie in process management, application integration, and ease of use, enabling efficient data management and access through anonymous forms.

What are AgilePoint's key features?

Automation: Simplifies business processes, reducing manual intervention.
Low-Code Development: Allows rapid application design without extensive coding.
Integration: Seamlessly connects with applications like Microsoft and UiPath.
Workflow Management: Streamlines approvals and stakeholder communication.
User-Friendly Interface: Facilitates easy navigation and task execution.

What benefits should users find in reviews?

Efficiency: Quickly transforms workflows into digital applications.
Flexibility: Supports multiple roles, enhancing collaboration.
Scalability: Potentially benefits from Docker compatibility for growth.
Technical Support: Demand for faster response and enhanced AI support.
Knowledge Base: Aids in advanced training and user experience improvement.

In industries like corporate enterprises, AgilePoint is leveraged to automate workflows, creating form-based applications that streamline tasks such as idea submission and file management. Its robust functionality meets complex process needs, ensuring efficient data handling across departments.

AgilePoint

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Caja Laboral, Elbit Systems, Daisy Brand

experian, beachbody, health partners

Buyer's Guide

AgilePoint vs. ServiceNow Now Platform

June 2026

Free Report: AgilePoint vs. ServiceNow Now Platform

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