AgilePoint vs ServiceNow Now Platform comparison

Why PeerSpot?

AgilePoint and ServiceNow are both solutions in the Rapid Application Development Software category. AgilePoint is ranked #21 with an average rating of 9.0, while ServiceNow is ranked #16 with an average rating of 8.4. Additionally, 100% of AgilePoint users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

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Executive SummaryUpdated on Sep 18, 2024

AgilePoint and ServiceNow Now Platform compete in process automation and digital transformation. ServiceNow Now Platform is generally seen as superior due to its extensive feature set, though AgilePoint often wins on pricing and support.

Features: AgilePoint users highlight its flexibility, extensive customization options, and lower setup costs. ServiceNow Now Platform users value its comprehensive feature set, robust reporting, and integration capabilities. ServiceNow Now Platform is favored for richer functionality.

Room for Improvement: Users suggest that AgilePoint needs better documentation, improved integration with third-party applications, and enhanced customer service responsiveness. For ServiceNow Now Platform, users would like a more intuitive design, faster performance, and improved initial deployment experience. ServiceNow Now Platform's focus on user experience improvements is more noticeable.

Ease of Deployment and Customer Service: AgilePoint users praise its straightforward deployment but suggest enhancements in customer service responsiveness. ServiceNow Now Platform, while complex to deploy due to its powerful features, is backed by strong customer support. ServiceNow is seen as more challenging initially but better supported.

Pricing and ROI: AgilePoint is often considered more cost-effective with quicker realization of ROI due to its lower setup costs. ServiceNow Now Platform, despite higher costs, delivers ROI through its extensive features. Users find ServiceNow worth the investment at a premium.

To learn more, read our detailed AgilePoint vs. ServiceNow Now Platform Report (Updated: September 2026).

Buyer's Guide

AgilePoint vs. ServiceNow Now Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2649213

Chief Technology Officer at a tech services company with 1-10 employees

Business processes are automated efficiently with a well-designed interface

There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions. Additionally, the marketing of such products should be more honest. They often claim to solve all process automation needs, but they only handle problems of certain complexity. AgilePoint cannot handle highly complex processes like ERPs.

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are saving almost four FTEs, and it is far better in terms of savings."

"What Automation Anywhere has done is free up more time for our staff, and they're able to handle exceptions in our processes instead of having to do the mundane, repetitive tasks they were doing previously."

"I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs."

"No review content was provided."

"The feature we found to be the most valuable is the documentation automation as it allows us to focus on the actual important piece of building automation instead of tracking some of the repugnant documentation that goes along with building automation."

"My clients have seen tremendous value when it comes to automating business processes, and the robust nature of the application allows them to scale their business processes pretty quickly."

"We have had a lot of success using Automation Anywhere products and we've actually built a few solutions that were done on the EY cloud, which are offered to clients as a managed service."

"I like Automation Anywhere's cloud-based nature. You don't need any on-prem infrastructure to host it."

More Automation Anywhere pros

"The initial setup of AgilePoint was very easy."

"AgilePoint's most valuable feature is process management."

"The solution's workflows are its most useful feature."

"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."

"I like the design and the integration capacity, and it's also easy to use."

"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."

"Anytime companies need any solution with workflow, they can base it on AgilePoint, because AgilePoint allows companies to design and implement workflows very fast using the system's interface."

"This is a great platform but it must be used correctly, and not only for ticketing."

"We work on it directly to send out tickets, it enables us to work seamlessly, we don't need to send them out manually, and we can create a ticket and assign it in the system."

"This is a great workflow tool that offers great support."

"The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform."

"The simplicity is great."

"ServiceNow Now Platform is quite useful, scalable, and flexible, and the user interface is very good."

"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."

"What I appreciate best about ServiceNow Now Platform is that they are self-sufficient, they have a good ecosystem built around it, and they integrate with a lot of standard partners, which is a great thing to talk about."

More ServiceNow Now Platform pros

Cons

"The initial implementation of Automation Anywhere regarding the elastic search and database set connection can be a little difficult."

"The Automation Anywhere calibrating needs to be more user-friendly to avoid human error."

"We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues."

"Intelligent automation is currently a buzz and I would love to see more innovation in this segment."

"There are some business areas for which this tool is not capable of doing, such as in the areas of graphically-based input."

"I would like more cognitive abilities, artificial intelligence, and machine learning. E.g., if I see you, your facial recognition has to be there. If I send your picture, it should tell me your name, where you are from, and when I met you because we forget people. It should have these type of capabilities."

"I would like a better code migration solution, because this is something that we do a lot."

"Automation Anywhere's current requirement for upfront annual payments limits flexibility for customers."

More Automation Anywhere cons

"Technical support is very slow to respond and they need to be quicker in getting back to clients when problems arise."

"Integrations and customizations should be improved in AgilePoint and other low-code solutions."

"It could be more flexible, but it's already a good solution for the designer."

"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."

"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."

"The solution should be able to support Docker. This would help make scalability easier."

"They should add more information about functionality."

"However, nothing can be ideal, so there is a scope of improvement."

"ServiceNow Now Platform's automation process needs improvement."

"When it comes to integration, it can be complex compared to other tools I'm currently using."

"Bug and defect management are not available in ServiceNow."

"The UI is very bad and needs to be updated."

"The platform is quite complicated, because of the basics of the software."

"We would like to see AI used to automate some of the functionality in this solution."

"The price is a bit high and can be a bit of a barrier for some customers."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"

"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."

"Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable."

"Automation Anywhere offers a subscription-based licensing model for cloud, on-premises, and hybrid deployments."

"We are a partner of Automation Anywhere and find the pricing to be reasonable."

"I feel the cost of licensing is very high for the A2019 version."

"We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases."

"Our annual licensing costs for the entire company are $100,000."

More Automation Anywhere pricing and cost advice

"I think the price is reasonable."

"Price-wise, AgilePoint is a cheap tool and a standard application for running analytics in an IT environment."

"It is more cost-effective than local tools."

"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."

"The solution is expensive."

"The solution is expensive, and I rate it a ten for pricing."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"The pricing of this solution is done annually and it is very expensive."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Manufacturing Company

15%

Financial Services Firm

12%

Construction Company

11%

Computer Software Company

Outsourcing Company

13%

Construction Company

13%

Financial Services Firm

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for AgilePoint?

AgilePoint is worth the money, especially for small teams. However, I am not familiar with their enterprise pricing m...

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What needs improvement with AgilePoint?

There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions...

See all answers

What is your primary use case for AgilePoint?

I use AgilePoint for business process automation. Traditionally, approvals and file movements within an organization ...

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have ma...

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What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for Servic...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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Camunda vs AgilePoint

Compared 34% of the time

Microsoft Power Apps vs AgilePoint

Compared 4% of the time

OutSystems vs AgilePoint

Compared 4% of the time

Nintex Process Platform vs AgilePoint

Compared 3% of the time

Unqork vs AgilePoint

Compared 3% of the time

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Airtable vs ServiceNow Now Platform

Compared 14% of the time

Unqork vs ServiceNow Now Platform

Compared 6% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 5% of the time

Pega Platform vs ServiceNow Now Platform

Compared 4% of the time

ServiceNow vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Business Process Management (BPM)

September 2026

Download AgilePoint product report

Buyer's Guide

ServiceNow Now Platform

August 2026

Download ServiceNow Now Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

AgilePoint

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

AgilePoint offers rapid app development through automation and digitization with a low-code, no-code approach, integrating seamlessly into business processes.

AgilePoint efficiently automates business workflows, transforming traditional document-based processes into digital applications. With integrations like Dynamics 365 and SharePoint, users automate approvals and workflows involving multiple stakeholders. AgilePoint's intuitive design enables the rapid crafting of workflows, allowing teams to develop forms, reports, and custom portals suitable for complex environments. Its strengths lie in process management, application integration, and ease of use, enabling efficient data management and access through anonymous forms.

What are AgilePoint's key features?

Automation: Simplifies business processes, reducing manual intervention.
Low-Code Development: Allows rapid application design without extensive coding.
Integration: Seamlessly connects with applications like Microsoft and UiPath.
Workflow Management: Streamlines approvals and stakeholder communication.
User-Friendly Interface: Facilitates easy navigation and task execution.

What benefits should users find in reviews?

Efficiency: Quickly transforms workflows into digital applications.
Flexibility: Supports multiple roles, enhancing collaboration.
Scalability: Potentially benefits from Docker compatibility for growth.
Technical Support: Demand for faster response and enhanced AI support.
Knowledge Base: Aids in advanced training and user experience improvement.

In industries like corporate enterprises, AgilePoint is leveraged to automate workflows, creating form-based applications that streamline tasks such as idea submission and file management. Its robust functionality meets complex process needs, ensuring efficient data handling across departments.

AgilePoint

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Caja Laboral, Elbit Systems, Daisy Brand

experian, beachbody, health partners

Buyer's Guide

AgilePoint vs. ServiceNow Now Platform

September 2026

Free Report: AgilePoint vs. ServiceNow Now Platform

Find out what your peers are saying about AgilePoint vs. ServiceNow Now Platform and other solutions. Updated: September 2026.

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